Acer Aspire E5-511. touchpad/mouse move cursor but will not open any programmes other than McAfee,

Just purchased this laptop, initial thought it was a great improvement on my 3 year old Aspire!!! Latest problem after doing a complete scan with McAfee is the touchpad or remote will move the cursor but will not open any programmes other than McAfee. The Windows symbol (bottom left hand corner) does not light up when the cursor is over it and I am unable to use windows key + C to get charms bar. For background I have been unable to install windows updates since I have had this computer, two days, hence doing a scan to look for reasons.

Thanks for your suggestion Acer-Justin. Sorted it by a switching off/reset using keyboard. Sorted update problem using Microsoft who found a problem with update system then installed Windows 10 - all appears ok for now.

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HT3281 on ipad ,itunes movies download but will not open

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1. Download AirPort Utility 5.5.1 for Windows http://support.apple.com/downloads/
2. Open task Manager and stop the mdnsresponder process. The corrupted mdnsresponder will be using 50% of your cpu.
3. Open control panel / add remove programs. Find the bonjour app and click on it.
4. Note the corrupted version of bonjour 2.0.0.34 by clicking on the support link.
5. Uninstall bonjour
6. Restart Windows.
7. Install the AirPort Utility. This will install a good working version of mdnsresponder. Restart windows again.
8. Upon restart you will see a new the airport icon in your task tray. You can also find mdnsresponder.exe running under process in task manger with little or no cpu usage. Your bonjour app under add remove panel will now be version 1.0.106

After Yosemite Track pad moves the cursor but will NOT allow Click

Track pad moves the cursor but will NOT allow click after a period of usage. After Forced reboot track pad works fine for a few hours. This started within hours of installing Yosemite. Help, I am afraid I will lose a document during reboot. So far I have been lucky and have not lost data.
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Could be many things, we should start with this...
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
Any change on reboot?

HT1657 If I download a movie today, but will not be watching it for a few weeks (i.e. when overseas) - when does the 'activation' period start? Do I have 48 hours from the download date or when I first watch the movie?

If I download a movie today, but will not be watching it for a few weeks (i.e. when overseas) - when does the 'activation' period start? Do I have 48 hours from the download date or when I first watch the movie?

You have 30 days from when you download it, but when you then start watching it you have 48 hours (24 if your account is US based) to finish watching it before it expires.

My mouse will not open any files or folders

My mouse will not open any files or folders. I've had to do a hard reboot but nothing changes. The mouse will scroll across the screen but it will not left or right click on anything on my desktop

Hmmm, does the right button also not work?
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Reboot, test again.
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Mov reference file will not open in QuickTime 7.7.4 for Windows

Hi,
I have a mov reference file which opened fine in QuickTime 7.6.2 but since upgrading to 7.7.4 the file will no open. I get the following error:
Error -2002: a bad public movie atom was found in the movie.
The file contains one PAL MPEG2 video track and one stereo PCM audio track. It also contains a timecode track.
See movie inspector below:
Can anyone help me understand why this file will not open with the latest version of QuickTime. I cannot supply the file but can give any information about atoms etc. which can be read using QTAtomViewer.
I am using Windows 7 and Windows Server 2008.
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Kate

For those who want to call, the following menu options will get you to the Quick Time install tech support:
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Initially, I was told by tier 1 tech rep Shawn that the update server may not be up or that it may be a firewall issue on my side.
After telling him that I have confirmed that it is a problem with the update server sending a NULL (0 byte) response to the update query, he said I would have to just download the latest one in order to have the most up-to-date version and "just check back periodically to see if the update server is working".
He mentioned there was a Quick Time standalone download available (http://www.apple.com/quicktime/download/standalone.html), but that is still ~20MB & doesn't help the fact that probably over 90% of the people who run Quick Time have the option to automatically check for updates set and will never realize they're running an old, vulnerable version of Quick Time.
He gave me a case number after I asked for one: 58027568
If you'd like to add to mine and/or Rob's, it surely couldn't hurt.
I suppose my next course is to try emailing contacts at apple to see what kind of response they have. Considering this problem has been there ever since QT 7 for Windows has been released (I don't remember ever checking for updates when running QT 7 beta), it's strange that it's still a problem.
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Rented movie downloaded but will not play

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Welcome to the Apple Community.
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Centre Cursor/Trackball does not open any folder when pressed

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The device has a physical keyboard? If so, you can navigate to the menu item with the trackpad and then hit the "enter" key on the bottom right of the keyboard. It looks like an arrow going down and to the left.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Odd bug: "keyboard and mouse" within "system preferences" will not open!!

After having to Archive and Re-Install yesterday and installing "X11", I have an odd problem:
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Is there any other remedy short of another Archive and Re-Install?
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Your help would be greatly appreciated!
PowerBook G4 1.25 GHz Mac OS X (10.4.9)

Reinstallation solved the problem.

HT2693 My Mac OS X 10.4.8 mouse will not scroll UP. Other than that, it works fine. I've cleaned it, but it's still an unhappy mouse. What can I do?

My Mac OS X 10.4.8 wireless mouse will not scroll UP. It's been cleaned and works well in all other aspects. Is it just time to get another one, or can this problem be fixed?

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Browser will not open links to other websites using linpus on acer 1

i have an acer 1 running linpus and firefox 2.0.014, i can't update it for some reason and now it has stopped browsing links to other websites, i have cleared all the history, caches, allowed the websites to accept cookies but still nothing any one out there help me? this is being posted from my desktop as my acer can't interact with the web....

Do you mean you cannot upgrade Firefox version or upgrade the plug-in?
I suggest you can forword your detail to Linpus HelpDesk ([email protected]).

Just update Yosemite to 10.2.2 and now LR5 has that dreaded spinning wheel. Takes about 30 seconds for each click of Wacom pen or mouse. Adobe Bridge will not open. Worked fine prior to this update. have the latest LR5 installed and Bridge CC

Is there some fix for this? this also affects my LR4. PS CC works fine and all other apps.

It's usually necessary to clean up whats left behind after updating OSX.
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com.adobe.Lightroom5.plist
com.adobe.Lightroom5LSSharedFileList.plist
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HT204382 a large movie i took from my ipad and transfered to my mac pro will not open. It says it's in a format not supported by quicktime but the format is .mov

I took video of an event and transfered it to my mac book pro with photo transfer app. It is in .mov format but will not open in imovie , itunes or quicktime.
any suggestions. It is a large file (7.5gb) and I would like to get it off my ipad.

Have you tried these avenues?
Contact us - Dropbox
Dropbox Help Center
Dropbox Forums
Submit a help request - Dropbox
OT

Problem with touchpad and Windows 8.1. Acer Aspire E5-511

I bought an Acer Aspire E5-511, but I have problem with touchpad and Windows 8.1.The touchpad (Synaptics) is not working with Windows 8.1 x64, but it works fine with Windows 7 x64 and Windows 8 x64.When I install Windows 8.1 and have to choose” language to install” I can’t choose anything with the touchpad. I should plug in my mouse to continue. I doesn’t work even when it’s fully installed and with latest driver (available only for win 8.1 x64) from Acer’s website. I tried with an older driver, but had no success. I updated BIOS, but it doesn’t work again. In hardware IDS in device manager it shows HID\… not ACPI\… (like win 7/8). Fn+F7 doesn’t help.When I try to install Windows7/8 the touchpad is working properly at the beginning (I can choose ”language to install”, “Time and currency format”… and the touchpad works after install even without driver).

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Trackpad will click and select but will not move cursor

After breaking the trackpad in my early 2008 MBP I replaced it.
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Any suggestions?

Because the click has to deal with a physical button press while the movement has to deal with the trackpad detecting the movement of your finger on it.
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Acer Aspire E5-511. touchpad/mouse move cursor but will not open any programmes other than McAfee,

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