Acer Aspire V5-531 Dolby Advanced Audio driver issues after updating to Windows 10

After upgrading to Windows 10 I was getting an error on loading Windows media player which indicated that: The current Dolby audio driver version is 7.2.8000.17 and the softwareapplication expects driver version 7.2.7000.7. Please install a valid driver and application combination Although Windows 10 has probably updated your driver to the latest version of the driver (you can check this in device manager for yourself) but the Dolby Advanced Audio V2 application which was supplied by Acer (not Dolby) has not been updated to the corresponding latest version. So, you need an updated version of Dolby Advanced Audio V2 (Version 7.2.8000.17) Acer have not published an updated version. Looked all over the site coudn't find it. My solution was to remove the error was to uninstall the Acer version and replace with the correct version downloaded from the Lenovo site below. http://support.lenovo.com/us/en/downloads/ds028945 I'd wanted to make sure it was the same software, so I tried without uninstalling first and it refused as a version was already installed. So that was reassuring. Thanks for the archived post below pointing me to the softwre on the Lenoveo site at the Lenovo site. I'd looked all over the Acer site for it. http://community.acer.com/t5/2013-Archives/how-i-solved-the-dolby-realtek-audio-problem/td-p/103157 There are warnings on the page above not to use the Lenovo version of the software because of 'tuning', but my audio sounds just as good as before and the error is now gone. Without it the Dolby would have been uninstalled so it seemed a reasonable punt to me. Disappointed in Acer, will buy a Lenovo next time...

Hi, The only driver that ever worked properly with Dolby was the driver for The V5-552G on windows 8 (not 8.1) This will work on your computer even if different model... the new driver on the Acer site for winodws 10 has not work either. So the one I´m using is: Audio_Realtek_6.0.1.6878_W8x64_A To Download the Driver and Software needed Go to: http://www.acer.co.in/ac/en/IN/content/drivers and Go: Ultra-Thin / Aspire / V5-552G To get dolby to work: 1. Uninstall the current driver, and any software related to it (the dolby software) 2. restart 3. Install the driver for windows 8 (in my case it never installs dolby automatically, I´ll explain how to do it manually below) 4. Restart twice (yes, I always had to restart twice after the install otherwise manually installing dolby would not work and I got an error when trying to run the install) 5. In the driver folders you downloaded and unzipped go to the folder "PCEE4" and run "DolbyAdvancedAudio.msi" 6.If you dont get the "Install PCEE" error, restart and you should be able to enjoy dolby (when its not acting up). If you get the error then you may have not followed the instructions properly. Go back to step 1 Good luck

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Hi @AnshRaj ,
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I understand you have these issues with your notebook.
1. Your wireless signal is weak.
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3. You have lost some keyboard keys.
Have you ran the Windows troubleshooter?
Have you ran the HP Support Assistant ?
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Good Luck!
Sparkles1
I work on behalf of HP
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Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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This question was solved.
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Hi Mido112k,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Hi, I Had the Same problem on my V5-571GThe only driver that ever worked properly with Dolby was the driver for The V5-552G on windows 8 (not 8.1) This will work on your computer even if different model... the new driver on the Acer site for winodws 10 has not work either. So the one I´m using is: Audio_Realtek_6.0.1.6878_W8x64_A To Download the Driver and Software needed Go to: http://www.acer.co.in/ac/en/IN/content/drivers and Go: Ultra-Thin / Aspire / V5-552G To get dolby to work: 1. Uninstall the current driver, and any software related to it (the dolby software) 2. restart 3. Install the driver for windows 8 (in my case it installed dolby automatically but I´ll explain how to install it manually below) 4. Restart twice (yes, I always had to restart twice after the install otherwise manually installing dolby would not work and I got an error when trying to run the install) 5. In the driver folders you downloaded and unzipped go to the folder "PCEE4" and run "DolbyAdvancedAudio.msi" 6.If you dont get the "Install PCEE" error, restart and you should be able to enjoy dolby (when its not acting up). If you get the error then you may have not followed the instructions properly. Go back to step 1 Good luck

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