Acer laptop with disappearing networked C7280 will not accept HP update
I have an Acer Aspire 1810T running 64-bit Windows 7 and a Photosmart C7280 connected by ethernet to my router and accessed via wireless by the Acer. I have had a problem with the printer spontaneously disappearing from Windows; it is occasionaly simply gone from devices and Printers. When I reinstall using the driver install, it comes back, until the next time. This has hapened about 4 times in 3 months.
I was delighted, then, to find a critical update for the C7280 on the HP site, stating:
" Windows Critical Update to enhance reliability of network connection
This update corrects an issue which causes network-connected printers to disappear from the system"
Perfect! Or so I thought ...
When I attempt to run the update, I get an error message:
"This update does not support any of the device drivers you have on your PC. You do not need this software update."
Yes I do!!
Yes, I have uninstalled & reinstalled the printer. Yes, I AM using the correct (and only as far as I can tell) Windows 7 driver for the C7280. And yes, the update is for the Windows 7 on the same C7280 printer.
Any suggestions? Please help if possible.
That's exactly what I was going to suggest. I'd try it again after a Windows Update (over and over if necessary) and a reboot.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP
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