ACR 5.4 Mac, Adjustments not faithful on save
I've just started using ACR and CS4 on a Mac and have not seen this issue in Windows.
The problem is:
I open a Canon CR2 from Bridge into ACR
Make adjustments to exposure
Save Image to JPG or Open Image to Photoshop CS4 Ext
Compare JPG (in Preview or Photoshop) or newly opened Photoshop document (CR2 extension) to Bridge or ACR and the newly opened version is noticably darker. Adjustments are obviously being made, but the opened or save image is 1/3 to 1/2 stop darker.
Tried updating all software to latest version in Adobe Updater, tried a restart, not sure what to do other than compensate for the difference, but that is a pain.
Andy
ACR is set to use sRGB (but I've tried AdobeRGB with same results), Photoshop is also sRGB (just verified), monitor is an Apple Cinema Display using Apple's profile and it is dead on with my prints.
The very odd thing is that I can save a JPG, immediately open it and put it next to the ACR window and they are off.
Ok, check out this experiment I just did...open CR2 from Bridge into ACR (they look the same), save image as JPG and open in PS and place next to Bridge (they are different, PS is darker), open exact same JPG in Bridge and compare to CR2 and to CR2 in ACR and they are the same. So what is ACR and Bridge applying to the images that they are displaying where Photoshop and OSX Preview are not?
Similar Messages
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My Mac will not open any 'save' or 'open' dialog boxes
My mac will not open any 'save' or 'open' dialog boxes, this includes saving in photoshop and uploading photos to Facebook. The dialog boxes do not appear - please help?
Since you're running Lion, just try a new system install - it won't affect your data or apps, but you should, anyway, have a backup regardless.
Boot to your Recovery partition by holding down the Command and R keys whilst booting. At the Recovery window, first repair permissions again, then verify and, if necessary, repair your hard drive. Then quite Disk Utility and elect to reinstall the OS anew - it will only overwrite system files and the like, not touching your data, apps, etc. It may take awhile to complete.
After completion, reboot and see if the problem still exists. If it does, I'm just at a loss...
Clinton -
With both my Mac's, reset Photoshop C (2014) to previous version 2014.0. Now find that after editing file in ACR 8.6 (Mac) , the file (NEF and XMP) modification dates are not updated. Reloaded camera raw, etc., but still find modification dates are not updated, either using Finder or using Bridge to view dates. Editing other files, PSD, DNG, TIFF, etc., are updated and the information is correctly displayed.
Ok, not entirely sure what I did but it's now working (Bizarre!). The only thing I did was 'eject' the ACR 8.6 .dmg file from the finder side bar and restart PS CC, so that may have been where I was going wrong all along!
However, I now have another issue in that there is no preview of the shot in Finder on my iMac when I highlight the NEF file. I assume this is simply because Apple haven't yet released an update for the new D810 NEF files and so the computer doesn't know what it's looking at?!?
If anyone has any other ideas though, then I'm more than willing to listen.
Thanks again. -
Camera raw adjustments not showing in prints
I received a call from a technician with a professional processor about an issue I am having with prints that are much darker than what I see on my calibrated screen. The technician was wondering why I would send files that looked exactly like the original files. So he decided to open the files in Adobe Camera Raw and discovered that there were a number of changes in Camera Raw, i.e. brightness, exposure, etc. that were not showing up in the prints, or upon initial inspection of the file! I've been dealing with this issue of dark prints for a couple of years now and I don't know what else to do! The adjustments made to exposure or brightness levels are mostly very subtle in nature because I like to get it right in camera as opposed to major adjustments in Photoshop, but the reason I purchased Photoshop to begin with is to have a tool that will help present my vision as opposed to getting in my way!
kenmb wrote:
When you're able to distinguish between ACR and PS Image Processor,
kenmb,
You have no reason and no right to be posting snide comments, as you have failed to give us the most elementary information requested. Your posts so far have been the antithesis of a model of clarity, so we are still in the dark both as to what you have been doing and as to what the exact nature of your problem is.
Please take a step back and try to calm down.
At the risk of being insulted by you once again, I'm going to try once more. After all, I have a thick skin and can hurl insults back with the best and the worst of them.
So far you have written about "Adjustments" that the lab workers can detect in Camera Raw and are not being "reflected" on your prints. This is indeed the Camera Raw forum so, given the paucity of information received from you so far, we can only assume that you are indeed performing adjustments to your images in ACR.
You then speak of saving your files through the Image Processor.
Here's the rub: we are missing one step. Unless you Open an image in the Camera Raw panel (dialog box) by using the OPEN button in ACR after making your adjustments, the adjustments WILL NOT BE applied to the pixels, they will be just stored only in metadata. That's what happens when you use the "Done" button in the the Camera Raw panel (dialog box). That does you no good, especially since your lab will be using a non-Adobe application that cannot read the adjustments embedded in your file. When you do that and then proceed to use the Image Processor to batch process your files and save them for the lab, you end up with files the pixels of which have not been touched, despite being saved by the Image Processor.
Let's for a moment forget about batch processing and let's concentrate on what needs to be done to a single individual image:
First, you need to use ACR to perform your adjustments on the image. When finished, you need to click on the "Open" button in the ACR panel (dialog box). <—— THIS is the step that actually applies your adjustments to the pixels. Then the image will be opened by Photoshop and kept in RAM only until you actually save it in Photoshop, before using the Image Processor on that file. You now have a saved file to the pixels of which your adjustments have been directly applied. ONLY THEN can you use the Image Processor on that and other files similarly saved already.
If you run the Image Processor on files with adjustments embedded in metadata as opposed to adjustments applied to the pixels themselves, only Adobe software such as ACR, Bridge and Photoshop can detect the embedded adjustments, but non-Adobe software (like the one used by your lab to print, e.g a RIP) will not be aware of the existence of the embedded adjustments. That's why the lab staff can see the adjustments when they use Adobe software (ACR) to view the images.
It's a combination of the missing step of Opening and Saving the image files in ACR before using the Image Processor and the lab using non-Adobe software that is generating image files with embedded adjustments in metadata which are being ignored by the printing application used by the lab.
If you disagree with any of the above, I would hope that you take the time to explain exactly what you're doing, rather than resort to throwing tantrums and insulting people who are only trying to help you. -
Ok Apple users...Is there a way to delete e-mails on my Mac and not have to delete the same e-mails on my iPhone, and iPad...and vise-versa. I have the Cloud, and thought that everything would sync all of the time. If you know of a setting I need to adjust, please let me know.
Are you referring to @mac.com, @me.com or @icloud.com emails? Or some other email providers emails?
If the former, it should do that automatically. If the latter, no. iCloud does not (nor is it supposed to) sync non-Apple provided emails. -
After getting iCloud the iCal on my mac does not sync with my iPhone calendar. All of my calendar notes are in my iPhone (while the mac's Ical remains empty) so I need to backup the iphone version. How?
Itunes says that "your calendars are being syncronized with iphone using icloud" - but the mac's ical does not show any of the new events I have added on my iphone.
I would like to install the new update on my iphone, but I am afraid to do it without knowing that I will be able to restore my iphone calendar. I have made calendar events for many years to come, I and will not risk losing them!
I have been looking for tips online, but the solutions usually suggest that I backup the ical on the mac and start fresh using this version. In other words overwrite iphone calendar with the ical from the mac. Which is not an option. What can I do?Moments in Photos are the new Events, i.e. groupings of photos sorted by date taken.
When the iPhoto Library was first migrated to Photos there was a folder created in the sidebar titled iPhoto Events and all migrated iPhoto Events (which are now Moments) are represented by an album in that folder. To open the sidebar if it's not already open use the Option+Command+S key combination.
There's a way to simulate events in Photos.
When new photos are imported into the Photos library go to the Last Import smart album, select all the photos and use the File ➙ New Album menu option or use the key combination Command+N. Name it as desired. It will appear just above the iPhoto Events folder where you can drag it into the iPhoto Events folder
When you click on the iPhoto Events folder you'll get a simulated iPhoto Events window.
The downside to the simulation is that the Albums/Events can only be sorted automatically by Title. But they can also be sorted manually, either in the sidebar or in the folder's window at the right.
Ask Apple for more sorting options in Photos via https://www.apple.com/feedback/photos.html. -
HT203353 Safari app on my MAC is not opening AT ALL? What should i do?
Safari app on my MAC is not opening after the lat updates. at the beginning is started acting funny than crashed and refused to open again. There is always a window opens automatically each time i try to open Safari and i have no idea what is trying to tell me. I do not know what to do? !!!!
Process: Safari [10145]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [10145]
User ID: 501
Date/Time: 2014-12-24 08:53:34.844 +0300
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: AD7E9700-4ED3-A3B7-D4BC-E942085C9ADE
Sleep/Wake UUID: 6FF175C5-6E72-441D-A79F-B2DDBFF1A5A2
Time Awake Since Boot: 87000 seconds
Time Since Wake: 2600 seconds
Crashed Thread: 15
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 000000010aa1a000-000000010aa1b000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x00007fff8f122cd1 _os_lock_spin_lock + 12
1 libsystem_malloc.dylib 0x00007fff8b70ae87 szone_malloc_should_clear + 116
2 libsystem_malloc.dylib 0x00007fff8b70a877 malloc_zone_malloc + 71
3 com.apple.CoreFoundation 0x00007fff90056dfe __CFBasicHashRehash + 206
4 com.apple.CoreFoundation 0x00007fff9005c7e0 __CFBasicHashAddValue + 80
5 com.apple.CoreFoundation 0x00007fff90064495 CFBasicHashAddValue + 325
6 com.apple.CoreFoundation 0x00007fff9009dc72 CFDictionaryAddValue + 226
7 com.apple.CoreFoundation 0x00007fff90097c76 __CFDictionaryApplyFunction_block_invoke + 22
8 com.apple.CoreFoundation 0x00007fff90097c30 CFBasicHashApply + 128
9 com.apple.CoreFoundation 0x00007fff90097b6a CFDictionaryApplyFunction + 186
10 com.apple.CoreFoundation 0x00007fff90215f30 -[CFPrefsPlistSource mergeIntoDictionary:] + 224
11 com.apple.CoreFoundation 0x00007fff9009bb0f -[CFPrefsSearchListSource alreadylocked_copyDictionary] + 367
12 com.apple.CoreFoundation 0x00007fff9009693a -[CFPrefsSearchListSource alreadylocked_copyValueForKey:] + 42
13 com.apple.CoreFoundation 0x00007fff9020f41c ___CFPreferencesCopyAppValueWithContainer_block_invoke + 60
14 com.apple.CoreFoundation 0x00007fff901dcf89 +[CFPrefsSearchListSource withSearchListForIdentifier:container:perform:] + 729
15 com.apple.CoreFoundation 0x00007fff9020f397 _CFPreferencesCopyAppValueWithContainer + 183
16 com.apple.CoreFoundation 0x00007fff9020f4ad _CFPreferencesGetAppBooleanValueWithContainer + 29
17 com.apple.MultitouchSupport.framework 0x00007fff933eba4b MTDeviceCreateFromService + 715
18 com.apple.MultitouchSupport.framework 0x00007fff933f8c4c _mthid_copyAvailableDevicesInfo + 242
19 com.apple.HIToolbox 0x00007fff8fd80d43 HaveBuiltinTrackpadConnected + 34
20 com.apple.HIToolbox 0x00007fff8fd80cfc TISHardwareSupportsGestureHandwriting + 39
21 com.apple.HIToolbox 0x00007fff8fd808c9 SyncHandwritingHotKey + 36
22 com.apple.HIToolbox 0x00007fff8fd7f8fd _FirstEventTime + 1086
23 com.apple.HIToolbox 0x00007fff8fd7f385 RunCurrentEventLoopInMode + 49
24 com.apple.HIToolbox 0x00007fff8fd7f0be ReceiveNextEventCommon + 179
25 com.apple.HIToolbox 0x00007fff8fd7effb _BlockUntilNextEventMatchingListInModeWithFilter + 71
26 com.apple.AppKit 0x00007fff96c656d1 _DPSNextEvent + 964
27 com.apple.AppKit 0x00007fff96c64e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
28 com.apple.Safari.framework 0x000000010aa98ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
29 com.apple.AppKit 0x00007fff96c58e23 -[NSApplication run] + 594
30 com.apple.AppKit 0x00007fff96c442d4 NSApplicationMain + 1832
31 libdyld.dylib 0x00007fff937555c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff9363a22e kevent64 + 10
1 libdispatch.dylib 0x00007fff8a07ca6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff93639132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000010c65288b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x000000010c64f9d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x000000010b809a9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff8e0c82fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0c8279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e0c64b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 11:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff9363452e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9363369f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff93426d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff93426c96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff8e0c82fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0c8279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e0c64b1 thread_start + 13
Thread 12:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff9363452e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9363369f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff900c6b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff900c5fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff900c5838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff8bf04d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff911dab7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff8e0c82fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8e0c8279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff8e0c64b1 thread_start + 13
Thread 13:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff936393f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff8e0c82fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff8e0c8279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff8e0c64b1 thread_start + 13
Thread 14:
Thread 15 Crashed:
0 libsystem_pthread.dylib 0x00007fff8e0c6695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff8ca14b78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff8ca0d620 fprintf + 186
3 ??? 0x00000001134755dc 0 + 4618409436
Thread 15 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff792951d8 rcx: 0x00007fff792951f0 rdx: 0x00000000000000a0
rdi: 0x00007fff792951f0 rsi: 0x00007fff8e0c6b14 rbp: 0x000000011346de30 rsp: 0x000000011346ddb0
r8: 0x0000000113479000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff792946b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff8e0c6695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 4
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0x7fff92708000 - 0x7fff92838fff com.apple.UIFoundation (1.0 - 1) <8E030D93-441C-3997-9CD2-55C8DFAC8B84> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n
0x7fff92d4d000 - 0x7fff92d55ff7 com.apple.icloud.FindMyDevice (1.0 - 1) <D198E170-3610-3727-BC87-73AD249CA097> /System/Library/PrivateFrameworks/FindMyDevice.framework/Versions/A/FindMyDevic e
0x7fff92d56000 - 0x7fff92d7aff7 com.apple.quartzfilters (1.10.0 - 1.10.0) <1AE50F4A-0098-34E7-B24D-DF7CB94073CE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x7fff92d7b000 - 0x7fff92e3eff7 libvMisc.dylib (512) <A4E39464-52EA-34CB-9FFE-53E79B3C65F5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff92ea5000 - 0x7fff92ef3fff libcurl.4.dylib (83.1.2) <337A1FF8-E8B1-3173-9F29-C0D4C851D8E1> /usr/lib/libcurl.4.dylib
0x7fff92ef6000 - 0x7fff92fe8ff7 libiconv.2.dylib (42) <2A06D02F-8B76-3864-8D96-64EF5B40BC6C> /usr/lib/libiconv.2.dylib
0x7fff92fe9000 - 0x7fff92fecfff com.apple.help (1.3.3 - 46) <CA4541F4-CEF5-355C-8F1F-EA65DC1B400F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff92fed000 - 0x7fff93267fff com.apple.CoreData (110 - 526) <AEEDAF00-D38F-3A15-B3C9-73732940CC55> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff932c1000 - 0x7fff932c5ff7 libGIF.dylib (1231) <A349BA73-301E-3EDE-8A31-8ACE827C289E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff932c7000 - 0x7fff933e9ff7 com.apple.LaunchServices (644.12 - 644.12) <D7710B20-0561-33BB-A3C8-463691D36E02> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff933ea000 - 0x7fff933feff7 com.apple.MultitouchSupport.framework (260.30 - 260.30) <28728A7D-E048-3B14-9932-839A87D381FE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff933ff000 - 0x7fff935afff7 com.apple.QuartzCore (1.10 - 361.11) <7382E4A9-10B0-3877-B9D7-FA84DC71BA55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff935d9000 - 0x7fff935ddfff libspindump.dylib (182) <7BD8C0AC-1CDA-3864-AE03-470B50160148> /usr/lib/libspindump.dylib
0x7fff935de000 - 0x7fff935defff com.apple.audio.units.AudioUnit (1.12 - 1.12) <76EF1C9D-DEA4-3E55-A134-4099B2FD2CF2> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff93602000 - 0x7fff93614fff libsasl2.2.dylib (193) <E523DD05-544B-3430-8AA9-672408A5AF8B> /usr/lib/libsasl2.2.dylib
0x7fff93615000 - 0x7fff93616fff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff93617000 - 0x7fff93622ff7 libkxld.dylib (2782.1.97) <CB1A1B57-54BE-3573-AE0C-B90ED6BAEEE2> /usr/lib/system/libkxld.dylib
0x7fff93623000 - 0x7fff93640fff libsystem_kernel.dylib (2782.1.97) <93E0E0A9-75B6-3904-BB4E-4BC7C05F4B6B> /usr/lib/system/libsystem_kernel.dylib
0x7fff93641000 - 0x7fff9364cff7 com.apple.CommerceCore (1.0 - 376.0.5) <57E5C067-52F6-3854-86C0-D878EDA24B55> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff9364d000 - 0x7fff93652ff7 com.apple.ServerInformation (2.0 - 1) <020F4A0E-F1A2-38AE-8F2B-22200CF1FC82> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x7fff9365d000 - 0x7fff9373aff7 com.apple.QuickLookUIFramework (5.0 - 675) <84FEB409-7D7A-35AC-83BE-F79FB293E23E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff9373b000 - 0x7fff93751ff7 com.apple.CoreMediaAuthoring (2.2 - 951) <B5E5ADF2-BBE8-30D9-83BC-74D0D450CF42> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff93752000 - 0x7fff93755ff7 libdyld.dylib (353.2.1) <19FAF435-C165-3374-9DEF-D7BBA7D61DB6> /usr/lib/system/libdyld.dylib
0x7fff9376f000 - 0x7fff9377cfff com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <87F0C88D-502D-3217-8B4A-8388288568BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/Sp eechRecognitionCore
0x7fff9377d000 - 0x7fff937c9ff7 libcups.2.dylib (408) <9CECCDE3-51D7-3028-830C-F58BD36E3317> /usr/lib/libcups.2.dylib
0x7fff937ca000 - 0x7fff937e4ff3 com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff93887000 - 0x7fff93889ff7 libquarantine.dylib (76) <DC041627-2D92-361C-BABF-A869A5C72293> /usr/lib/system/libquarantine.dylib
0x7fff9388a000 - 0x7fff939c7fff com.apple.ImageIO.framework (3.3.0 - 1038) <611BDFBA-4BAA-36A8-B7E0-3830F3375E53> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff939c8000You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
My mac does not see my printer
my mac does not see my printer
Is the printer physically connected to the computer with a cable, or is it wireless. Did you install the printer drivers from the manufacturers web site, for your specific OS?
-
I just created a new profile/user on my MacBook Pro. My pointer/mouse on my trackpad. It works fine in my older user profile, but when I go to the new profile my mac will not respond to clicks. The Mouse moves but will not click. Already tried restarting and the pram zap. The problem starts when I log out of my main profile. I get to the login screen and my laptop stops responding to clicks. When I manage to make my way back to my main profile the mouse works perfectly. Should I just delete the new profile and try again?
If the modem is also a router, either use the modem in bridge and run pppoe client on the TC.. that is assuming ADSL or similar eg vdsl. If it is cable service.. and the modem is a router, then bridge the TC.. go to internet page and select connect by ethernet and below that set connection sharing to bridge.
Please tell us more about the modem if the above gives you issues. -
Find my iPhone can find my mac but not show the location
hello, i need some feed back. i am using find my iPhone to locate my devices and all is found but one problem, i see that my mac is shown to be online but location not found. how do i get the location to show because my other devices i can see on the map but my mac just shows up as a mac mini. am i doing something wrong?
Message was edited by: beltoYes, your Mac needs to be connected to a Wi-Fi. See this help text: iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac http://support.apple.com/kb/TS4006
Find My Mac can only locate your Mac if it is connected to the Internet via a known Wi-Fi network. If your Mac is connected to the Internet only by an Ethernet cable, Find My Mac will not be able to locate your Mac.
Your iPad, iPod Touch, or Mac is asleep and not connected to a known Wi-Fi network. You will still be able to request an erase, send a message to display and lock your device, or request that a sound be played. The command will be processed when your device is awakened and connected to the Internet. -
My mac will not show images when on the internet?
My mac will not show images when on the internet? I think I have inadvertently changed some settings but nor sure which one.
I am going to assume you are using Safari here. If so then go to the Apple menu bar and hit Safari-> Preferences. Under the Apperance tab there is a check box that is called "Display images when the page opens". Check if that is unticked.
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I use different languages in my daily activities, when typing other than English Mac does not recognize them, is there anyway can Mac stop suggesting or automatically correcting me?
Is this a problem with the computer or with the word processor? MS Word for example seems to think its grammar and spelling are better than mine - they are not. You have to go into MS Word preferences and uncheck all the useless "help" it wants to provide.
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I update my Mac to version 10.9.2 and now my printer does not work anymore. I did all the software updates and I do not understand why my mac does not recognize the printer anymore?
Go to the website of the manufacturer of your printer and check to see if they have released an updated driver for your particular model.
-
Problem description:
mac mail not opening, software updates not working, app store not opening. 10.9.5
EtreCheck version: 2.0.11 (98)
Report generated 1 December 2014 16:51:49 CET
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
12 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
BenQ GL2240 1920 x 1080 @ 60 Hz
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 1:32:17
Disk Information: ℹ️
WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (164.03 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N
USB Information: ℹ️
EPSON EPSON Epson Stylus S22 Series
Canon MX410 series
ASMedia AS2105 1 TB
S.M.A.R.T. Status: Verified
EFI (disk3s1) <not mounted> : 210 MB
Backup (disk3s2) /Volumes/Backup : 999.86 GB (506.24 GB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader 7.95 GB
S.M.A.R.T. Status: Verified
EOS_DIGITAL (disk1s1) /Volumes/EOS_DIGITAL : 7.94 GB (7.83 GB free)
Western Digital My Book 1140 2 TB
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
2TB (disk2s2) /Volumes/2TB : 2.00 TB (1.50 TB free)
Wacom Co.,Ltd. CTE-450
Contour Design ShuttlePRO v2
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24217.979618) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24217.979618) Support
[not loaded] com.parallels.kext.netbridge (9.0 24217.979618) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24217.979618) Support
[not loaded] com.parallels.kext.vnic (9.0 24217.979618) Support
/Applications/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (4052 - SDK 10.8) Support
[not loaded] xxx.qnation.PeerGuardian (1.1.9) Support
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) Support
[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) Support
Startup Items: ℹ️
ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
WkSvMacX: Path: /Library/StartupItems/WkSvMacX
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS4ServiceManager.plist Support
[running] com.epson.epw.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[running] at.obdev.littlesnitchd.plist Support
[failed] com.adobe.fpsaud.plist Support
[loaded] com.adobe.versioncueCS4.plist Support
[loaded] com.barebones.textwrangler.plist Support
[running] com.cleverfiles.cfbackd.plist Support
[not loaded] com.gopro.stereomodestatus.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[invalid?] com.tvmobili.tvmobilisvcd.plist Support
[loaded] fi.polar.libpolar.plist Support
[running] fi.polar.polard.plist Support
[failed] xxx.qnation.PeerGuardian.kextload.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac.helperTool.plist Support
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
[running] com.macpaw.CleanMyMac.volumeWatcher.plist Support
[invalid?] com.plexapp.helper.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
SmartDaemon Application (/Library/Application Support/CleverFiles/SmartDaemon.app)
SilverKeeper Scheduler ApplicationHidden (/Applications/SilverKeeper.app/Contents/Resources/SilverKeeper Scheduler.app)
Dropbox Application (/Applications/Dropbox.app)
Garmin ANT Agent UNKNOWN (missing value)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.5.7r609 Support
Google Earth Web Plug-in: Version: 6.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
PandoWebInst: Version: 1.0 Support
AdobePDFViewerNPAPI: Version: 10.1.12 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.0 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.239
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
AdobePDFViewer: Version: 10.1.12 Support
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
fbplugin_1_0_3: Version: (null) Support
Safari Extensions: ℹ️
Open in Internet Explorer
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Adobe Version Cue CS4 Support
DivX Support
Flash Player Support
Flip4Mac WMV Support
GoPro Support
Growl Support
Java Support
MacFUSE Support
MenuMeters Support
Perian Support
Time Machine: ℹ️
Skip System Files: NO
Auto backup: NO - Auto backup turned off
Destinations:
Back Up [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 0 B > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
12% Google Chrome
12% WindowServer
4% Dock
2% Little Snitch Agent
2% SystemUIServer
Top Processes by Memory: ℹ️
399 MB iTunes
322 MB mds_stores
216 MB Google Chrome Helper
193 MB Google Chrome
155 MB com.apple.IconServicesAgent
Virtual Memory Information: ℹ️
6.64 GB Free RAM
3.51 GB Active RAM
1.36 GB Inactive RAM
1.11 GB Wired RAM
1.91 GB Page-ins
0 B Page-outs[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
Un-install according to the developer's un-install instructions.
You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.
CleanMyMac - Uninstall
CleanMyMac2 Un-install
After un-installing, run this program to make sure you got all the pieces.
EasyFind – Spotlight Replacement
Do a backup.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.appstore.plist. Move the .plist to your desktop.
Restart, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this. -
want to use icloud on my macbook and cant because I am using OSX10.6.8 - I want to upgrade this but I cant upgrade to mountain lion as my mac does not support this - cannot find a way to go to Version 10.7.4 which i understand supports icloud - help to do this please
If you purchased Lion for your iMac, just log into the Mac App Store from your MacBook using the Apple ID under which you purchased Lion and go to the Purchases page. You will be able to download and install Lion there.
searching the internet i found a link to upgrtade to 10.7
The only place you get get Lion is from the Mac App Store. If you found some other site, that was an illegal copy and almost certainly tied to someone else's Apple ID and hence unusable by you. If the link was just to the Mac App Store, see above.
As to the problem with synchronization to iCloud, that's not a 10.6 question, so I'd suggest you take up that specific issue in either the Lion or iCloud forums, providing full details, and someone there can probably help you sort things out.
Regards.
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