ACR freezes while opening CR2 files

Hello everybody,
When I try to open CR2 files, ACR freezes
I'm using Photoshop CS5.1 and ACR 6.4.1
Any solution?

What model camera?
Can you reproduce this problem with, say, a CR2 file from your model camera that's already online somewhere? If so, I'll be happy to try opening the same file.
Chances are pretty good that the problem is on your specific machine, since Adobe does test out their stuff pretty well. If that's the case, you might check to see if there are any display driver updates for your video card from the web site of the maker of same. Video driver updates solve a lot of problems.
-Noel

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Can't open cr2 files from my 5D but can from my 20D

i just got a new computer (windows vista) and on my old computer i could open cr2 files from both my 20d and my 5d just fine. but now on my new computer i can't open the cr2 raw files from the 5d but can from the 20d. I have photoshop cs2. I am not planning to upgrated to cs3 anytimes soon, do I just need to install a plug in? Please help.

Kristen,
No, no, no. The DNG Converter is a stand-alone executable program. You can even put it on your desktop. You would need it only if your camera model is NOT supported by ACR 3.7, which is the latest version you can use with Photoshop CS2.
In that case, you would use the DNG Converter to convert your raw images to DNG files first and then opening the DNG files in ACR 3.7.
Now, the ACR 3.7 plug-in has to be installed in the correrct location, which is where the old ACR plug-in resides. You will be replacing that old, obsolete ACR plug-in (while Photoshop is NOT running).
[The default Photoshop installation comes with and installs that obsolete ACR plug-in.]
Read the instructions on the download page very carefully, and refer to the FAQs of this forum on the same page where you added this topic.

I am trying to open CR2 files from a Cannon EOS 1DX camera in Photoshop CS6 and I have already updated the Camera Raw Plug in but Photoshop is still giving me the cannot open files dialog box? Help?

I am trying to open CR2 files from a Cannon EOS 1DX camera in Photoshop CS6 and I have already updated the Camera Raw Plug in but Photoshop is still giving me the cannot open files dialog box? Help?

Canon 1DX support was added to ACR in version 6.7, 7.1. An updated CS6 should be at level ACR 8.6. If your ACR is not at level 8.6 try using CS6 menu Help>Updates. If that does not install ACR 8.6 try downloading the ACR and DNG 8.6 converter and see if ACR 8.6 will install into your CS6.
Adobe - Adobe Camera Raw and DNG Converter : For Windows
Adobe - Adobe Camera Raw and DNG Converter : For Macintosh

How to open *.CR2 files from new 60D ??

My Elements 7 will not open or recognize CR2 files from my new 60D. Nor will it allow me to open CR2 files in another format. I get error messages saying they are "the wrong type of file" or that a codec is missing. It opens CR2 files from my two Rebels just fine. I have downloaded the most recent codec (1.7.0) I can find from Canon to no avail. I downloaded a trial version of Elements 9 - same problem. Am I doing something incorrectly?
Thanks, JackM

Well, after downloading - and purchasing - PE9, and downloading ACR 6.2, am still having the same problem; not recognizing the 60D CR2 files. I have actually downloaded the 6.2 several times, with and without unzipping and extracting files, to no effect. I will try calling Adobe Monday to see what the heck is going on. This is extremely disappointing.
I may have to resort to use DPP for raw conversion, save as a TIFF, then open in PE for editing (this does work). If that's my only option, I hope Adobe will refund my purchase price. I'll try to keep you updated on what happens.
Thanks for your help.
JackM in Omaha

I can't open .CR2 files with elements 11

I have a canon T5, it records .CR2 files for RAW. Photoshop Elements 11 won't open .CR2 files. I downloaded update 7.40.137 but that doesn't help. What do I do now?
thanks Ed

Hi elfpcf,
There were two support available for Canon T5 in ACR in two different version of ACR upgrades.
ACR 7.4 - Canon EOS 700D (Rebel T5i / Kiss X7i)Casio:Casio Exilim EX-ZR700
ACR 8.4 - CanonCanon EOS 1200D (REBEL T5, KISS X70)
Please specify which one you are using. ACR 8.4 was available with Elements 12 and onward(refer below table).
Adobe application
Shipped with Camera Raw plug-in version
Compatible with Camera Raw
plug-in through version
Photoshop Elements 13
8.6
8.7.1
Photoshop Elements 12
8.1
8.5
Photoshop Elements 11
7.1
8.0
Photoshop Elements 10
6.4.1
6.7
You can see camera profile supported in each version of ACR update on below link.
Adobe: Updates for Adobe Camera Raw and DNG Conver
Also, You can use Elements 13 on trial and can see it's compatibility. Download Photoshop Elements products | 13, 12, 11, 10
Thanks,
Raushan

Opening CR2 files in Mac 10.6.8

Hi. I just downloaded Adobe DNG Converter 6.7 trying to open CR2 files(shot with G15). But it doesn't recognize(grey/can't click) CR2 files.
I'm using Mac OS X 10.6.8. What's confusing is that I can open CR2 files that are in my computer with Photoshop CS4 that I have. And the CS4 can open most other RAW files.
I'd appreciate any suggestions, thanks!

The G15 requires ACR 7.3 (thus DNG converter 7.3) according to this list
Camera Raw plug-in | Supported cameras
Brian

Can't open CR2 files in photoshop and camera raw

This weekend I rented a Canon 5D Mark iii. I have downloaded the files and all of the thumbnails in camera raw say CR2 and when I try to open Photoshop does not recognize this product.
I have:
Photoshop CS4
Camera Raw CS4
Canon 5D Mark ii
I have checked my updates folder and all my updates are current. Do I need to upgrade to CS5 or is there a way around this?

Hi I recently had a problem opening CR2 files in PHotoshop cs4. I had to reinstall into a new computer, so obviously it installed the basic programme and not the updates.
After trying everything, even calling the help desk, there was apparently nothing that can be donw as they no longer support cs4.
I kept trying and found a you tube video, which i cant find again to add the link but i followed the link and with what I did earlier I can now open CR2 files in my photoshop cs4
I found the relevany update that I needed to install and downloaded it, camera raw 5.2 ( Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 5.2 update ) this is the one for the Canon 5d Mk2
After downloading it would not update the progeramme so I was in the same possition, but i noticed the files were there and i just needed to put them in the right place in photoshop so carried on looking for were to put the Plus In.
This led me to the video.
To the point.
Download the update and save to a location where you will remember.
open Adobe photoshop and go to "edit"
Them " Preferences "
then "General "
Then " Plus-Ins"
At the top you will see " Add Plug-Ins Folder " Check this box then navigate to the "win64" ( this is because mine is a windows 64 bit computer and the download is specific ) and Choose it.
Shut down photo shop and try to open a raw.
Bridge doesnt work for some reason but im going to keep looking.
Hope this works for you as well.

Can't open CR2 files in PhotoShop CC. Raw plugin version is 8.3.0.141. MacBook Pro OS 10.9

I'm trying to open .CR2 files (Canon EOS Digital Rebel XS) with PhotoShop CC on my Mac. When I try to open them I get an error saying the file can't be opened. The raw plugin version is 8.3.0.141. Adobe's charts say I need at least "4.6,5.1" so I would assume my version should open it. What gives?

First thing I should do is to link you to the Camera Raw forum where the members there have a far better understanding of Camera Raw problems than I do.
If the generic advice doesn't work, it's time to bring in the specialists. Click on that link and post your problem with the CR2 files.
Adobe Camera Raw
Gene

Error while opening the file store file "WLS_DIAGNOSTICS000000.DAT".....

I have a WL 9.2.1 running on Sun solaris o/s .....it is failing to start thowing the following exception
<Mar 19, 2009 5:21:17 PM EDT> <Critical> <WebLogicServer> <BEA-000362> <Server failed. Reason:
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weblogic.diagnostics.lifecycle.DiagnosticComponentLifecycleException: weblogic.store.PersistentStoreException: java.io.IOException: [Store:280021]There was a
n error while opening the file store file "WLS_DIAGNOSTICS000000.DAT"
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at weblogic.diagnostics.lifecycle.DiagnosticFoundationService.start(DiagnosticFoundationService.java:107)
at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:181)
Caused by: weblogic.store.PersistentStoreException: java.io.IOException: [Store:280021]There was an error while opening the file store file "WLS_DIAGNOSTICS0
00000.DAT"
at weblogic.store.io.file.Heap.open(Heap.java:166)
at weblogic.store.io.file.FileStoreIO.open(FileStoreIO.java:85)
at weblogic.store.internal.PersistentStoreImpl.open(PersistentStoreImpl.java:350)
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... 4 more
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at weblogic.store.io.file.StoreDir.throwIOException(StoreDir.java:213)
at weblogic.store.io.file.StoreDir.open(StoreDir.java:103)
at weblogic.store.io.file.Heap.open(Heap.java:164)
... 9 more
Caused by: java.io.IOException: Error from fcntl() for file locking, Resource temporarily unavailable, errno=11
at weblogic.store.io.file.direct.DirectIONative.open(Native Method)
at weblogic.store.io.file.direct.DirectFileChannel.<init>(DirectFileChannel.java:51)
at weblogic.store.io.file.direct.DirectIOManager.open(DirectIOManager.java:138)
at weblogic.store.io.file.StoreFile.openInternal(StoreFile.java:112)
at weblogic.store.io.file.StoreFile.open(StoreFile.java:142)
at weblogic.store.io.file.StoreDir.open(StoreDir.java:95)
... 10 more
i went ahead and checkd the file and the privs on the file they look correct -rw-r--r-- ...but when i just restart it ..it starts with no errors the next time......What could be the issue.....please help
Then only reason i could think of is the size of the file is 35MB now...is this the problem....if yes....is there a way to automaticaly rotate this file ....

The root cause appears to be right in the stack trace:
Caused by: java.io.IOException: Error from fcntl() for file locking, Resource temporarily unavailable, errno=11I think this indicates that either the file was either locked (because another instance of WebLogic had it opened), or that the file was unavailable for some reason. WebLogic locks files as a safety precaution to prevent misconfigured setups (multiple domains sharing the same directory and store name) from attempting to share the same file.
I don't think that this message necessarily means there is a file corruption.
As for rotation, the file store automatically adds new files as needed (I think its 1 file for every 2GB of data). The "diagnostics" file store is generated by the optional diagnostics feature, and I think that this feature has options for controlling the amount of stored data.
Tom

How to open CR2 files in photoshop elements 10

Who knows how to open CR2-files from a Canon Powershot S100 in Photoshop Elements 10?

Hi,
The version of Camera Raw that you reported should support the S100 CR2 images.
If you load the editor, go to the File menu and select Open, then point to the file, are you saying that it displays the error message?
Have you tried opening the file with Canon's Zoombrowser?
Which operating system are you running on?
Brian

CS3 not opening .CR2 files

I can't get either Photoshop or Bridge to recognize/open .cr2 files. I have Camera Raw pug-in 4.6 installed, fully updated CS3, Snow Leopard 10.6.4 and the pictures are taken with an EOS 7D. Can't get my head around what's going on here. The funny thing is that in Bridge pref the .cr2 format was listed as supported.
Anybody got a clue?
Best regards,
Jan

bigusmacus wrote:
I'm Adobe's customer. Why wouldn't Adobe simply make Camera Raw compatible with earlier versions of CS? Can you give me a real clear and logical reason why?
Because that's not the way software is developed...the code for CS3 and CS4 is "old" meaning Adobe no longer is writing that code. The code base has been altered/changed by later versions. The SDK (software development kit) for Photoshop has changed...plug-ins that work for Photoshop CS5/5.5 are using the current SDK. Older versions of Photoshop have an older and in some cases, incompatible SDK.
For example on the Mac, Photoshop CS5 requires that the plug-in be written in Apple's Cocoa API. Camera Raw 5 required a major update to be able to run in Cocoa...retrofitting Camera Raw 5 to run in a PPC platform (supported by CS3 but not supported by CS5) would be difficult. As a result of the engineering challenges of backwards compatibility Adobe has the policy of only updating currently shipping software to current customers. Truth be told, you are not a current customer...you are a former customer. Having Adobe spend R&D on supporting former customers would take resources away from supporting current customers. As a current customer, I wouldn't like that.
Really, I think you have a problem of expectations...you buy a brand new camera that wasn't even around when you bought your software and you expect after several years that Adobe will re-engineer the old software for compatibility with your new camera? That's not a reasonable expectation. Since you don't really understand software development–as most people don't–I do as I develop plug-ins, I understand why you and many people just assume that Adobe is refusing to update old software as some ploy to make you upgrade your software. Yes, there is an element of that, but there are technical reasons why updating software for backwards compatibility isn't a good business decision.
You made the decision to upgrade your cameras, part of that decision should have also included updating the software to use that camera. You are welcome to use the Canon software–for free–to process your images in your older software. The other alternative is to use the free DNG Converter (which Adobe doesn't HAVE to provide, but does, for free). The other alternative is to upgrade your software, and yes, that comes with a cost. So did your new camera.
In point of fact, the advances to Camera Raw in particular are a strong reason for upgrading to Photoshop CS5/5.5. Call that an evil plot to force photographers to buy the upgrade, but i call is progress on the ability to get maximum image quality from your raw captures. I call that a good return on the investment.

Can't Open CR2 Files

I've been using CS2 on my iMac for a couple of years. Just got a new computer, a MacBook Pro, and installed CS2 on the new computer. When I try to open any photos from my Canon 50D, I get a message telling me that "Photoshop does not recognize this type of file"
What?
Since when can't PS open CR2 files? it can on my iMac.
What the heck could have happened?

You answered your own questions, you might just not realize it.
As I said above "LR 2.4 will have no problem reading the D50's CR2 files, but you still won't be able 'Edit in Photoshop' without converting them to a format CS2 can read. LR would need to convert them to TIFF."
In short on your iMac you were using LR to convert to TIFF before editing in CS2.
You can install LR 2.4 on your MacBook and still do that by tellign LR 2.4 on your MacBook to convert to TIFF and again edit in Photoshop CS2.
After installing LR 2.4, in LR goto Preferences -> External Editing, set it to convert to TIFF/ProPhoto/16Bit (usually that's the default).
It sounds like you've changed your workflow. On your iMac you were using LR to convert prior to CS2, on you MacBook you can do the same, but you should be able to open a 50D CR2 directly the CS2 on either machine.

How do i open CR2 files with photoshop cs5?

Adobe camera raw will not open CR2 files in photoshop. How do i open these files? i have tried updating camera raw witht he last 8 updates but it still will not open. Camera raw shows a pop up box saying the file is not supported.

mushybutt wrote:
I believe the proglem is with in Adobe CS5 and something just isnt working correctly and that maybe why it cant read or do anything with RAW files. I also noticed that Adobe's site says that it supports canon 70D CS2 files. my camera files are CR2, im not sure if maybe that might have something to do with my issue.
Nothing to do with anything being faulty in CS5.
The reason has already been given by tpolakov above: The 70D was first supported in Camera Raw 8.2 which is only compatible with CS6 and later. CS5 is not compatible with Camera Raw 8.2 so CS5 cannot read Raw files from the 70D. That's all there is to it.
mushybutt wrote:
Thanks Tomsm13, I actually tried to convert the files to DNG but that doesnt work either. I used the latest compatable Adobe DNG converter and i get a message that it can not find any camera RAW files to convert.
You select a folder containing CR2 files, not a CR2 file.
See Camera Raw: How to use Adobe DNG Converter - YouTube
From 1.40 onwards.

Photoshop CS5 won't open CR2 files. Running OS X 10.10.1 and camera raw version 6.7.1

Photoshop CS5.1 will not open CR2 files. I am running OS X 10.10.1 and adobe photoshop camera raw 6.7.1. It was working fine when I had OS X Mavericks. It wasn't until I updated to Yosemite that the problem started.

Hello,
I had recently bought an iMac but I'm unable to open cr2 files when I'm trying to do a double click(or doing a preview) to open in Yosemite. Although I can open them in Lightroom 5.7 and could not in CS6(understand I need to upgrade it). I know there should be a way to open cr2 files by directly double clicking on the image, but as of now I'm unable to find in the net.
Any help is appreciated.
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ACR freezes while opening CR2 files

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