Acrobat 10.1.1.33 crashes after a few weeks from install and wont start up without re-install

Question

We have Adobe CS6 installed at work and every couple of weeks Acrobat just crashes silently and then refuses to load, even when opened via short cut, windows context menu, etc. Repairing the install doesn't fix this issue and instead I have to completely uninstall CS6 and reinstall to get Acrobat to work again for a few more weeks until it repeats. I am not the only one in the office having this issue.
I had a look into windows application logs and found this entry logged for the exact time acrobat silently crashed:
Faulting application name: Acrobat.exe, version: 10.1.1.33, time stamp: 0x4e64e9d5
Faulting module name: Acrobat.dll, version: 10.1.1.33, time stamp: 0x4e64fa0a
Exception code: 0xc0000005
Fault offset: 0x00020bd8
Faulting process id: 0x225c
Faulting application start time: 0x01cf2351bc3ef267
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.dll
Report Id: 49b20389-8f45-11e3-b30b-90b11c5f8db5
The computer was fresh out the box running windows 7 64bit and has nothing other than CS6 installed. While Acrobat wont work at all, Photoshop and other CS6 applications installed work fine.
Anyone know of a fix?

Answer 1

Have you tried the updates? AA X is at 10.1.9. At least you have 10.1, that was the minimum required for 64-bit systems. When it fails, was there something else that was installed or updated just before the crash? Was there any error code given when the failure occurred. I see that you got the log entry and that is good, but not very useful to users like us -- only maybe to Adobe staff.
What where you doing in Acrobat when the failure occurred? Does Distiller still open? Can you print to a PDF? Just trying to home in on what might be the issue.
If you proceed with a reinstall (since you can't repair), do the following steps: Uninstall, run http://labs.adobe.com/downloads/acrobatcleaner.html, remove any left overs of the Acrobat folder, reboot, and reinstall. After the install, do the updates to 10.1.9. I would then suggest backing up the drive or at least the registry and Adobe folder in Program Files (X86). With the latter, you might be able to get things back. At least with the Acrobat folder you can see if it is related to any files there having problems or something in the registry. There are a few files in the system32 (or 64?) folder also.
You might also try http://www.adobe.com/cfusion/search/index.cfm?cat=support&loc=en_us to see if there are specific Adobe recommendations about your problem. However, specifics are needed and it is hard for me to provide an inquiry based on what you have given, though it may be all you can easily tell us.