Acrobat 10.1.3 Word Crash when converting 2007 document to PDF.
Word 2007 Crashes with the error seen below, when using the Convert to PDF button on the Acrobat ribbon in Word. The document may have footnotes. I can convert other docuemnts to pdf in this fashion. Is there an issue converting Word Docuements to PDF if they have foot notes? I saw a post where someone had a table in a docuemnt that was causing Word to crash when it was converted to PDF in this fashion.
Problem Event Name: BEX
Application Name: WINWORD.EXE
Application Version: 12.0.6545.5000
Application Timestamp: 4c653e57
Fault Module Name: wwlib.dll
Fault Module Version: 12.0.6545.5000
Fault Module Timestamp: 4c653fe2
Exception Offset: 00cd18bc
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033
Hi,
I convert several Word documents having footnotes to PDF using Acrobat X and it works fine. Is it possible for you to share your Word file in which you are seeing this issue so that I can investigate? You can send me the file @ [email protected]
Thanks,
Love Bisht
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0 libSystem.B.dylib 0x91243156 __kill + 10
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2 libSystem.B.dylib 0x912d5899 raise + 26
3 libSystem.B.dylib 0x912eb9b8 abort + 93
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27 com.adobe.Acrobat.adm 0x16bd36e0 PluginMainHandler + 6243
28 com.adobe.Acrobat.adm 0x16bd36e0 PluginMainHandler + 6243
29 com.adobe.Acrobat.adm 0x16bd3742 PluginMainHandler + 6341
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52 ...adobe.AcrobatPlugin.EScript 0x1d4b8c25 AcroPluginMain + 665078
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55 ...adobe.AcrobatPlugin.EScript 0x1d3f1a95 0x1d31b000 + 879253
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64 com.adobe.Acrobat.framework 0x00b8e9a1 AcroSecurityBailOutImpl + 8000417
65 com.adobe.Acrobat.framework 0x00ba5e23 AcroSecurityBailOutImpl + 8095779
66 com.adobe.Acrobat.framework 0x00ba865d AcroSecurityBailOutImpl + 8106077
67 com.adobe.Acrobat.framework 0x0066e040 AcroSecurityBailOutImpl + 2624064
68 com.adobe.Acrobat.framework 0x0066e35b AcroSecurityBailOutImpl + 2624859
69 com.adobe.Acrobat.framework 0x0080ccb7 AcroSecurityBailOutImpl + 4322999
70 com.adobe.Acrobat.framework 0x0080b74d AcroSecurityBailOutImpl + 4317517
71 com.apple.AppKit 0x91d4dc68 -[NSWindow sendEvent:] + 5549
72 com.apple.AppKit 0x91c66817 -[NSApplication sendEvent:] + 6431
73 com.apple.AppKit 0x91bfa2a7 -[NSApplication run] + 917
74 com.adobe.Acrobat.framework 0x000104f7 RunAcrobat + 6816
75 com.adobe.Acrobat.framework 0x0000eb93 RunAcrobat + 316
76 com.adobe.Acrobat.Pro 0x00001e92 main + 94
77 com.adobe.Acrobat.Pro 0x00001e16 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x91208922 kevent + 10
1 libSystem.B.dylib 0x9120903c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x912084f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9120829e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x91207d21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x91207b66 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x91210046 __semwait_signal + 10
1 libSystem.B.dylib 0x9120fd02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x91211998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9647d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x96468e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x964647e3 MPWaitOnQueue + 250
6 AdobeACE 0x01e21737 ACEInitialize + 3741
7 AdobeACE 0x01e216ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x964487ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
10 libSystem.B.dylib 0x9120f682 thread_start + 34
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0 libSystem.B.dylib 0x91210046 __semwait_signal + 10
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2 libSystem.B.dylib 0x91211998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01f6e8b8 AGMInitialize + 33770
4 AdobeAGM 0x01f6e7f2 AGMInitialize + 33572
5 AdobeAGM 0x01f6e34d AGMInitialize + 32383
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1 libSystem.B.dylib 0x9120fc85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9123eaa8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x96468e3d TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x964647e3 MPWaitOnQueue + 250
5 com.adobe.Acrobat.framework 0x0006e0d9 RunAcrobat + 390786
6 com.adobe.Acrobat.framework 0x0006ddeb RunAcrobat + 390036
7 ...ple.CoreServices.CarbonCore 0x964487ca PrivateMPEntryPoint + 68
8 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
9 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x91208922 kevent + 10
1 com.adobe.Acrobat.framework 0x012afe36 AcroSecurityBailOutImpl + 15476790
2 com.adobe.Acrobat.framework 0x01205f5f AcroSecurityBailOutImpl + 14780767
3 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
4 libSystem.B.dylib 0x9120f682 thread_start + 34
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0 libSystem.B.dylib 0x911e20e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x9120fc9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9125845f pthread_cond_wait + 48
3 com.adobe.amt.services 0x1933df2c C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x19336e78 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x1933df92 C_AMTUISwitchSuppressUpdates + 16966
6 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
7 libSystem.B.dylib 0x9120f682 thread_start + 34
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0 libSystem.B.dylib 0x911e209a mach_msg_trap + 10
1 libSystem.B.dylib 0x911e2807 mach_msg + 68
2 com.apple.CoreFoundation 0x9998c37f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9998b464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9998b291 CFRunLoopRunInMode + 97
5 com.adobe.AcrobatPlugin.EFS 0x194c299f AcroPluginMain + 22443
6 com.apple.Foundation 0x982b0ad0 -[NSThread main] + 45
7 com.apple.Foundation 0x982b0a80 __NSThread__main__ + 1499
8 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
9 libSystem.B.dylib 0x9120f682 thread_start + 34
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0 libSystem.B.dylib 0x911e209a mach_msg_trap + 10
1 libSystem.B.dylib 0x911e2807 mach_msg + 68
2 com.apple.CoreFoundation 0x9998c37f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9998b464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9998b291 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x982e96f4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x982b0ad0 -[NSThread main] + 45
7 com.apple.Foundation 0x982b0a80 __NSThread__main__ + 1499
8 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
9 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 9: com.apple.CFSocket.private
0 libSystem.B.dylib 0x91201066 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x999cbc83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
3 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x91201066 select$DARWIN_EXTSN + 10
1 ...dobe.AcrobatPlugin.Comments 0x1eaec2a4 AcroPluginMain + 923590
2 ...dobe.AcrobatPlugin.Comments 0x1eaecd92 AcroPluginMain + 926388
3 ...dobe.AcrobatPlugin.Comments 0x1eaec895 AcroPluginMain + 925111
4 ...dobe.AcrobatPlugin.Comments 0x1ea77b4a AcroPluginMain + 446572
5 ...dobe.AcrobatPlugin.Comments 0x1eb6c263 AcroPluginMain + 1447813
6 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
7 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x911e20d6 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x004508dc AcroSecurityBailOutImpl + 406236
2 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
3 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x911e20d6 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x004508dc AcroSecurityBailOutImpl + 406236
2 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
3 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x911e20d6 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x004508dc AcroSecurityBailOutImpl + 406236
2 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
3 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x911e20d6 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x004508dc AcroSecurityBailOutImpl + 406236
2 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
3 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x911e20d6 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x004508dc AcroSecurityBailOutImpl + 406236
2 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
3 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x911e20d6 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x004508dc AcroSecurityBailOutImpl + 406236
2 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
3 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x911e20e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x9120fc9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9125845f pthread_cond_wait + 48
3 ...ia.Flash Player.authplaylib 0x2196711f 0x21517000 + 4522271
4 ...ia.Flash Player.authplaylib 0x2153125f 0x21517000 + 107103
5 ...ia.Flash Player.authplaylib 0x2196720c 0x21517000 + 4522508
6 ...ia.Flash Player.authplaylib 0x21967250 0x21517000 + 4522576
7 ...ia.Flash Player.authplaylib 0x21967376 0x21517000 + 4522870
8 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
9 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x911e20e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x9120fc9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9125845f pthread_cond_wait + 48
3 ...ia.Flash Player.authplaylib 0x2196711f 0x21517000 + 4522271
4 ...ia.Flash Player.authplaylib 0x2153125f 0x21517000 + 107103
5 ...ia.Flash Player.authplaylib 0x2196720c 0x21517000 + 4522508
6 ...ia.Flash Player.authplaylib 0x21967250 0x21517000 + 4522576
7 ...ia.Flash Player.authplaylib 0x21967376 0x21517000 + 4522870
8 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
9 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 19:
0 libSystem.B.dylib 0x911e20fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9120fc85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9123eaa8 pthread_cond_timedwait_relative_np + 47
3 ...ia.Flash Player.authplaylib 0x219670e7 0x21517000 + 4522215
4 ...ia.Flash Player.authplaylib 0x216f79de 0x21517000 + 1968606
5 ...ia.Flash Player.authplaylib 0x2196720c 0x21517000 + 4522508
6 ...ia.Flash Player.authplaylib 0x21967250 0x21517000 + 4522576
7 ...ia.Flash Player.authplaylib 0x21967376 0x21517000 + 4522870
8 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
9 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 20:
0 libSystem.B.dylib 0x912079b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x91207f48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x91207b66 start_wqthread + 30
Thread 21:
0 libSystem.B.dylib 0x912079b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x91207f48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x91207b66 start_wqthread + 30
Thread 22:
0 libSystem.B.dylib 0x91210046 __semwait_signal + 10
1 libSystem.B.dylib 0x9123bec5 nanosleep$UNIX2003 + 188
2 libSystem.B.dylib 0x9123be03 usleep$UNIX2003 + 61
3 com.apple.AppKit 0x91da1fe1 -[NSUIHeartBeat _heartBeatThread:] + 2039
4 com.apple.Foundation 0x982b0ad0 -[NSThread main] + 45
5 com.apple.Foundation 0x982b0a80 __NSThread__main__ + 1499
6 libSystem.B.dylib 0x9120f7fd _pthread_start + 345
7 libSystem.B.dylib 0x9120f682 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x912eb967 ecx: 0xbfffc7bc edx: 0x91243156
edi: 0xa01dfb30 esi: 0x1ebba9e9 ebp: 0xbfffc7d8 esp: 0xbfffc7bc
ss: 0x0000001f efl: 0x00000286 eip: 0x91243156 cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xa01f1000
Binary Images:
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0x9983b000 - 0x99947ff7 libGLProgrammability.dylib ??? (???) <2D172B4E-432F-D18E-EA99-3BD56DBE7649> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dyl ib
0x99948000 - 0x9994efff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x9994f000 - 0x99acafe7 com.apple.CoreFoundation 6.6.4 (550.42) <C78D5079-663E-9734-7AFA-6CE79A0539F1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <A6FD4184-1017-59F6-990E-785BDF6202BE> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <59936EB5-5FA4-EEEB-9858-E9BF50AB1776> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylibI solved the problem by repairing the permissions again after a restart. The fault was:
ACL unterscheidet sich auf „Applications/Preview.app" (German language)
ACL stands for Access Controll List. -
2013 word crashes when "save as" .Word freezes "not responding after a few minutes.
2013 word crashes when using the "save as" command. It does save the document but crashes. After working for 3 minutes or so on a document the programme will stop running with the screen frozen. Have to use the windows task manager to close.
Any ideas? Very disappointed as I have already also spent a day trying to get outlook to work using all the advice on these forums. Just not impressed. I'm I going to have the same issues with excel?Hi,
In regarding of the issue, it may be caused some reason, let's try to narrow down the root cause with the following methods:
1.Try disable all the add-ins to see if this behavior could be caused by the 3rd-party add-ins, if this behavior won't occur with all the add-ins disabled, we can enable them one by one to find out which one might cause the issue.
2.Try repair your Office as a quick fix
3.Try start Word in
safe mode to see if this behavior will still occur, if this behaivor won't occur in safe mode, the behavior might be caused by certain items that are loaded with Word.
4.Try configure Windows in
clean boot mode to check if this behavior could be caused by the 3rd-party services, if this behavior won't occur in clean boot mode, try follow the instructions in the
How to determine what is causing the problem by performing a clean boot section in the following support article:
http://support.microsoft.com/kb/929135
Here is a similar issue:
http://social.technet.microsoft.com/Forums/en-US/0d2ed46c-ba1c-4107-9651-9ff97d583720/microsoft-word-2007-freezes-when-saving?forum=word
We could try to Delete the Word Data registry subkey to test.please try follow the instructions in the following support article:
http://support.microsoft.com/kb/921541
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Data
Note: Backup your registry key before you modified.
Regards,
George Zhao
TechNet Community Support -
Word Crashing When Discarding Checkout for Document Stored in SharePoint
We have recently noticed an issue when we have a Word file checked out from SharePoint, if we then discard the checkout from Word, Word crashes. The error details point to an issue in wwlib.dll.
Having done some further investigation into this it appears this only happens if the document has an attached template which contains a custom ribbon. We use SharePoint 2013 and Word 2010, although I have tested using Word 2013 with the same results.
This was noticed on our company templates which contain a custom ribbon tab and a number of custom buttons. I have since tested it by creating a template with a single button on a custom tab with the same results.
Has anyone else come across this issue and and is there any way to resolve it?
Thanks,
RichardHi Daniel,
Thanks for the response.
The issue only happens when discarding checkout. Editing and saving a document back to SharePoint does not cause an issue. I am using a dotm template. I am not storing the template
as a content type. When I say I created a custom tab, this was created by adding the XML to create the ribbon tab and button. I used the 'Custom UI Editor for Microsoft Office' to add this. The file created for this is called customUI14.xml and the
XML is as follows (in the basic test template that I created):
<customUI xmlns="http://schemas.microsoft.com/office/2009/07/customui">
<ribbon startFromScratch="false">
<tabs>
<tab id="customTab" label="Custom Tab">
<group id="customGroup" label="Custom Group">
<button id="customButton" label="Test Ribbon Button" imageMso="HappyFace" size="large" onAction="TestRibbonCrash" />
</group>
</tab>
</tabs>
</ribbon>
</customUI>
The code this points to is as follows:
Sub TestRibbonCrash(ByRef Ctrl As IRibbonControl)
MsgBox "Ribbon button working"
End Sub
Following your reply I have tested it by adding a custom tab and button through the GUI and the problem doesn't occur when using that method of creating the tab and button.
I will see if I can find anything useful in the ULS logs although no correlation ID is displayed when the error happens and in my experience even with a correlation ID, 99% of the time the ULS logs don't provide any useful information.
I've also observed that Word doesn't crash if I discard checkout when I have another document open at the same time which is based on the same template.
I have already posted on a MS Word forum. Is there more chance of getting some help on one of the other Word forums you have suggested?
http://answers.microsoft.com/en-us/office/forum/office_2010-word/word-crashing-when-discarding-checkout-for/95565f9e-411b-4f11-b14d-d3771e2e2ba4
Thanks,
Richard -
MS Word crashes when I do find/replace with the OS X 10.5.6
Does anyone know what I can do about MS Word crashing when I do a find and/or replace in a document? It happens constantly. The interesting thing is that is doesn't occur every single time I do find/replace but the SECOND time I use the feature. The only way I can manage to avoid the crash is to do find/replace, then exit out of the dialog box, and then open it up again. If I do a find/replace once and then continue using the same dialog box, Word crashes. Also, find/replace doesn't work most of the time.
This never happened when I was using Word with my older OS.
Help, please!!!
Many thanks.Hmm...what about deleting the MS Word preferences? Does excel crash as well when doing the same function?
To delete the preference put this in spotlight:
com.microsoft.Word.plist
Move it to the desktop, restart and see if the problem persists.
It might be another preference that is the source of the problem.
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