Acrobat 10.1.7 update will not open

Acrobat X was purchased as part of CS6 suite. I have installed it on my Dell desktop and Samsung laptop. Both machines are running Windows 7-64 bit and Internet Explorer 9. Version 10.1.6 was running fine on both machines. I installed the 10.1.7 update yesterday, 5/15.
Today Acrobat 10.1.7 is running fine on the Dell desktop
It will not open on the Samsung laptop. When I click on the desktop Acrobat icon or try to launch it from the Start Menu, nothing happens. There is no error message.
I also right clicked on a PDF file, chose the Open With option, navigated to Acrobat X in my Program Files folder and said to use this program as the default. Again, the problem was not corrected.
I went to Control Panel and repaired the Acrobat 10.1.7 installation. This did not fix the problem.
Finally I uninstalled Acrobat and reinstalled the entire Creative Suite, putting me back to version 10.1.1. That runs without problems, including the IE add-on for converting web pages.

In my original post, I said Acrobat would run on my Dell desktop but not the Samsung laptop. The next day, I found it wouldn't start on the Dell, either. When trying to convert a web page, buried at the bottom of the windows I found the message from Acrobat that it was not activated (why isn't this message on TOP ???).
I guess the initial problem -- running on one computer but not the other -- was a red herring.
I looked more closely at the posts about the program not launching after 30 days and checked Control Panel. I installed the program on April 15. The problems started on May 16 !! So I guess this is just the known problem with activation when installed as part of CS6. Still a mystery why I got an extra day of use on the Dell compared with the Samsung.
I intended to update my thread yesterday. I could see my message but there didn't seem to be a way to update or 'respond' to it.
I have applied the AcroFix.exe patch, but not yet updated to version 10.1.7.
Thanks for your help.

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