Acrobat 10 crashes with pitstop 11

Trying to set up new iMac with OS 10.9.2. Acrobat 10 opens OK until I try to open any tool in Pitstop 11, then crashes??

Moved to https://forums.adobe.com/community/acrobat/creating__editing_%26_exporting_pdfs

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  • Acrobat XI crash with Referenced pages

    unfortunately the latest version of Acrobat XI (and also previous Acrobat X version) could crash when opening a PDF file which have reference pages. For example a PDF/X-5g complaint PDF. The following conditions must be true:
    Acrobat and Adobe Reader X and XI (tested up to 11.0.9) crash with nested Form XObjects if the innermost Form XObject contains a /Ref entry to reference an external page.
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    The PDF contain more then 1 page.
    Is there a way, to avoid the Acrobat Crash (except avoid nested FormXObjects?)
    The sample PDF could be found here. In order to display the sample document it is important to properly configure Acrobat as follows:
    Edit, Preferences, General..., Page Display, Show reference XObject targets: set to Always (the setting Only PDF-X/5 compliant ones doesn’t work due to a bug in Acrobat X/XI).
    Edit, Preferences, General..., Page Display, Location of referenced files: enter the name of the directory where the target files live.
    Edit, Preferences, General..., Security (Enhanced), Privileged Locations, Add Folder Path: add the name of the directory where the container documents live. This must be done regardless of the Enable Enhanced Security setting.
    Please let me know, when you have any further questions or need further details.
    Thanks in advance!
    Rainer

    I deleted all plug in, repair the installation but then crash happen again (see below details)
    Nome evento problema: APPCRASH
      Nome applicazione: Acrobat.exe
      Versione applicazione: 11.0.7.79
      Timestamp applicazione: 536b812b
      Nome modulo con errori: MSVCR100.dll
      Versione modulo con errori: 10.0.40219.325
      Timestamp modulo con errori: 4df2be1e
      Codice eccezione: 40000015
      Offset eccezione: 0008d6fd
      Versione SO: 6.1.7601.2.1.0.256.4
      ID impostazioni locali: 1040
      Informazioni aggiuntive 1: 07df
      Ulteriori informazioni 2: 07dff3b8aec52997944f16ca6509db75
      Ulteriori informazioni 3: 6f3d
      Ulteriori informazioni 4: 6f3de3aaa043dcfaedd1e13771cdc219
    TPUCHUP is not a third party plug in but is a default text editing plug in of Acrobat Pro

  • Adobe Acrobat InDesign Crashes with intel iMac

    I have been having numerous InDesign crashes with no apparent pattern (sometimes it happens when I use key commands and other times it just shuts down). Any ideas/help? Thank you.

    Hi!
    Not sure which version of InDesign you are using; and some applications
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  • Adobe Acrobat 8 crashes with IE 7

    Hello,
    I have exhausted all the help resources I can find regarding issues like this. My client has a full version of Adobe Acrobat 8 (and also we have installed adobe reader 9.0 for testing purposes). Her office website has a button where she can create a printable directory to a .pdf. When she clicks this button (which would usually open Adobe with the requested data in it) Internet Explorer crashes. We have loaded Firefox and it works fine there.
    In the debug report here is what I see:
    Error Signature:
    AppName: iexplore.exe AppVer: 7.0.6000.16791 ModName: hpswp_selection_ie7.dll
    ModVer: 2.15.7.0 Offset: 000284d4
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    -Rush

    The messages I've seen had to do with "slow operation" not "crashing" but you mention a domain login... so this may help
    Set the DEFAULT printer to a local, not network, printer... even if you have to define a "dummy" printer
    There is evidently a bug in Acrobat when a network printer is the default... so may be worth a try to see if it fixes your problem

  • Acrobat reader crashes with C++ runtime

    When i downloaded Acrobat Reader 9 i am getting a C++ runtime error. The problem happens because we are redirecting the Application Data on all of our machines. If i temporally map application data to c:\whatever it does not bomb out with the C++ runtime error. I can not stop the redirection because in our environment we use citrix and we want the users experience on the citrix servers and there desktops the same. Has anyone else seen this and is there a fix.
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    Ryan Burney

    This has been going on for ages. From my understanding v9.0.0 has an issue running on a domain with redirected folders, in particular the appdata folder. For some reason, if this folder has a UNC path not a drive letter then version 9 (Reader and full version) crash on launch. There have been a number of posts around the web about this since v9 came out. I'm surprised that Adobe havent sorted this out, cant be that hard a fix and I would assume that Adobe corp HQ run a windows domain with folder redirection in place
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  • Acrobat Reader crashes with patch 108652-40

    Hello,
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    Guido

    This has been going on for ages. From my understanding v9.0.0 has an issue running on a domain with redirected folders, in particular the appdata folder. For some reason, if this folder has a UNC path not a drive letter then version 9 (Reader and full version) crash on launch. There have been a number of posts around the web about this since v9 came out. I'm surprised that Adobe havent sorted this out, cant be that hard a fix and I would assume that Adobe corp HQ run a windows domain with folder redirection in place
    We're still running 8.1.3, and waiting patiently for 9.0.1

  • Acrobat Pro Crash with Flash Import

    Every time I try to import a Flash file with the Flash tool in Acrobat Pro v9.2.0 it crashes out. i thought it might have been a file size issue but it happens regardless of the size of the file I am trying to import.
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    BSOD's are never good. They point to a problem much bigger and deeper than any software issues.
    When XP came out eleven years ago, people were astonished at how much processor it took to handle the GUI vs Windows 98. Processors an RAM have upgraded a lot since then. It was worse with VIsta, even on newer systems. Seven was a step in the right direction, but I'd guess that your old computer (your words, not mine) isn't up to the task of running Windows 7.

  • Help with Acrobat X crash when trying to distribute

    Whenever I get to the point to distribute my new form, no matter if I choose to automatically to send via email or save a local copy and attach later.  Acrobat instantly crashes with Event ID 1000 stating:
      Faulting application name: Acrobat.exe, version: 10.1.2.45, time stamp: 0x4f02e85c
    Faulting module name: Acrobat.dll, version: 10.1.2.45, time stamp: 0x4f02f7ed
    Exception code: 0xc0000005
    Fault offset: 0x00435f9f
    Faulting process id: 0x1750
    Faulting application start time: 0x01ccf7d31d3dc5e6
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
    Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.dll
    Report Id: 69859736-63c6-11e1-884a-78acc0c2e548
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    Any ideas?   there was an update on adobe dated 2/25/13.   Perhaps if I uninstall it?   I need advice on how to uninstall. When I view updates and click on it, and then click uninstall, it goes back to the Program Screen, in Control, for all programs. Then do I click on Acrobat and Uninstall?  I am nervous about doing this. Thanks

  • Acrobat crashes when editing PDF with Pitstop professional

    A lot of times our Adobe Acrobat XI crashes when editing PDFs with Pitstop Pro 11.
    Mainly when trying to edit/replace fonts.
    I also have the crashreport. How can i show this here in the forum?
    Am i even in the right place or do i need to contact support for Pitstop Pro?
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    Robert

    Email Enfocus support @  '[email protected]'
    they will be happy to help you, if you have any issues please let me know

  • Why does OCR crash with Acrobat XI on a brand new Mac. It happens almost every time on a long document.

    Brand new Macbook Pro, running OS X Mavericks. Latest trial version of Acrobat Pro. I need to make lengthy (say 1,000 pages) document searchable. OCR crashes after a couple of hundred pages every time. I get an error like this:
    abort() called
    terminating with uncaught exception of type IDRS::CIDRSException

    I've had a similar problem.  I was going to start a new thread but I think I'll just include my problem here.
    I am OCRing (if you'll allow me to turn OCR into a verb) a large number of documents.  Every once in awhile Acrobat crashes.  It gives the message that I've pasted in below.  There was some discussion about this in a previous thread, but that concerned Acrobat 9, and an Adobe representative responded to the thread, saying that the problem would be fixed with 9.1.  There was talk there of the problem being one of resolution of image, but that possibility seemed to have been ruled out.  This problem usually occurs with larger files (greater than, say, 25 GB), and rarely with smaller ones.  (I should mention that I'm OCRing Japanese language documents, but this really shouldn't make a difference.)
    Other threads about this: Acrobat 9 crashes on OCR and OCR CrashingCan anyone help me with a problem I am having with the current OCR engine crashing, I have a lot of difficul….
    If Acrobat simply skipped the problem pages it wouldn't be such a problem, as I'd simply have, say, three or four non-OCR pages in a 500-page document, but that's not the case.  Instead it crashes and I then have to go back and actually watch the OCR process, waiting to see which page is the problem so that I can manually skip it.  This turns a process that ideally is one my computer does while I cook dinner or do other work into a time-consuming endeavor.
    Any help would be greatly appreciated.  If I need to post an example of the problem page here I can do so.
    Process:               AdobeAcrobat [1980]
    Path:                  /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    Identifier:            com.adobe.Acrobat.Pro
    Version:               11.0.10 (11.0.10)
    Code Type:             X86 (Native)
    Parent Process:        ??? [1]
    Responsible:           AdobeAcrobat [1980]
    User ID:               501
    Date/Time:             2015-01-13 14:26:53.221 -0600
    OS Version:            Mac OS X 10.10.1 (14B25)
    Report Version:        11
    Anonymous UUID:        A8EDB4A4-797D-79BD-D490-41F5D11A883C
    Time Awake Since Boot: 12000 seconds
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_CRASH (SIGABRT)
    Exception Codes:       0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    abort() called
    terminating with uncaught exception of type IDRS::CIDRSException

  • Acrobat Now Crashes When Appending with Scanner

    I have Acrobat 9.3.3 installed and everything worked great until all of a sudden it now crashes almost every time I try to append to a document with scanning in additinal pages.  As well as it'll crash from time to time when I do a "Save As".  The crashes seemed to start after I installed a Wacom Bamboo tablet.  But I'm not sure how that can effect it.
    My system is Win 7 64bit, scanner is a Canon DR-2580C using the same driver as always.
    I've reinsalled Acrobat completly and my scanner driver but the crashing is still there.  It seems to be fine when I scan in the first batch of docs to a new file, but then I can't append to a doc with more without crashing.
    After installing the Wacom tablet, Acrobat poped up with a wizzard for doing Accessibility options (which I don't want) so I went back into preferences and unchecked everything under accessibility.  And still crashing.
    Below is what my event viewer shows for the last Acrobat crash:
    Event 1000, Application Error
    Faulting application name: Acrobat.exe, version: 9.3.3.177, time stamp: 0x4c1d77c5
    Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c
    Exception code: 0xc0000374
    Fault offset: 0x000cdc9b
    Faulting process id: 0x130c
    Faulting application start time: 0x01cb2a9299e1fca9
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: e57fccef-9686-11df-91e8-00261896d28c
    Not sure what the deal is.  I'll try removing the wacom tablet but it's something I need to have now.
    Thanks!

    Problem Solved!  I removed the Accessibility.api plugin from Acrobat and now my scanner and Acrobat is back to working normal with no crashes.  AND with my Wacom tablet installed and running.  So something about the accessibility screen reader part and the Wacom tablet don't like each other.
    I disabled the accessibility option plugin as this other member posted:
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  • Acrobat Pro 9 with comments crashes

    I'm having problems with consistant crashes from acrobat files marked with comments. They are PDF files that have been sent to several users and commented on.
    Crashes when InDesign CS4 (6.0.2) is open and go back and forth between InDesign and Acrobat Pro 9 (9.1.2). Got a sense that it is related to the comments list or markings on the page. Below is error note from MacOS auto form (OSX 10.5.7):
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    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c6eb986b
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    thanks for the push to getting a cache cleaner -- tried and will see if it keeps the problem in hand.
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  • Strange problem with Adobe Acrobat X (crash without a trace)

    Hi,
    I have a strange problem with Adobe Acrobat. It happens totally randomly, it leaves no signs in system logs.
    What is happening: during my work Adobe Acrobat sudennly crashes. After a crash I cannot run it again - system seems to do something for a second, but then nothing happends. When i look into taks manager - there are no processes of Acrobat.exe. It just doesn't want to run. What I need to do is to reinstall whole Adobe Acrobat - which requires restart.
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    Sometimes everyting is fine for a 3 months, sometimes crash happens a week after the previous one. It also happens in very different situations (somtimes  while opening a file, sometimes when doing something simple, sometimes in more complex tasks).
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    Acrobat version: 10.1.1
    System info: Windows 7 64 bit

    Hi Kelvin,
    Please let me know what OS version you are using.
    The error also shows OS requirements not met.
    Futher please try the steps below :
    > Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
    > Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
    > Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
    Reboot and try installing in the new enabled Admin user account and check.
    Please refer the Kb Doc : http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
    Also see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs
    Regards,
    Rave

  • Adobe Acrobat Pro DC keeps crashing with "Not Responding" message

    Hi there, I just started using Adobe Acrobat Pro DC and it keeps crashing with a "not responding" message. It never used to happen with acrobat XI. Any ideas?
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    Hi ,
    Does this happen while accessing any PDF ' or when you launch Acrobat ?
    You could try repairing Acrobat and see if that helps .
    Is there any error number or exit code associated with the error message ?If yes ,please share the screen shot of the same.
    You could also uninstall Acrobat using the Cleaner Tool .Here is the link to download Cleaner Tool .
    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
    Once uninstalled you could try downloading it again .If it is a subscription ,you could refer the following link .
    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
    You could restart your machine as well and then try to launch Acrobat .
    If it is a perpetual license ,you could refer to this one .
    https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
    Make sure to disable all the third party software before you start installation .
    Let us know how it goes .
    Regards
    Sukrit Dhingra

  • Acrobat 8.1 Always Crashes with "admplugin.apl" reference??

    I've tried everything, but Acrobat wants to close when I do any kind of manipulation -- "Optimizing" or adjusting "Document Propereties" and always indicates a problem with "admplugin.apl" file.
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    You da man Sexy E!
    I just did a fresh and clean installation of Windows 7 Ultimate on my laptop (new partition, new format), and after I've installed 8.1.4 patch on Acrobat, it crashed, and kept crashing. I kept trying to update to see if Adobe had corrected this error, but to no avail. I just used your trick and it's working great!
    You just saved me a headache by averting me on buying Acrobat 9! I hate doing upgrades (even on Windows, which is why I went retail instead of the upgrade)
    I don't know if Adobe certified Acrobat 8.1.X for Windows 7, but far as I can tell it's working great. I even used the PDF distiller on a webpage to be saved in a PDF file, and that's working too.
    Steve

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