Acrobat 10 not Scanning all Pages from ADF (Automatic Document Feeder)

Question

Acrobat 10 does not scan all of the pages from the Automatic Document Feeder from an attached scanner, and only scans some of the pages. The ADF works fine with the built-in Windows 7 Scan and Fax, as well as with HP's software, but it just won't work with Adobe Acrobat for whatever reason. The scanners that we are using are brand new, and the model is: LaserJet Pro 200 color MFP M276mw. The issue has been duplicated on four computers and two scanners, in a Windows 7 x64 Enterprise environment. A video of the exact problem can be found here: http://uncoolcat.com/work/LaserJet_Pro_200_Color_M276.mp4
Would somebody be able to help us resolve this issue?

Answer 1

Hi Varinder,
Thank you for the suggestion! We wound up figuring out a way to make their "full feature" software (which does include the TWAIN drivers) install mostly silently, and install only if they've connected the device locally to their computer, as noted in the other post that was submitted a few minutes ago. I really appreciate all of the help that you’ve given us!
In order to duplicate the WIA driver issue, use only the “HP LaserJet Pro 200 Color M276 PCL6 Print Driver (no installer)” (LJ-Pro-200-color-MFP-M276-driver-only-13170.exe) driver package. This driver only package doesn’t appear to have any of the files you mentioned in your previous post in the Scan_App folder for the TWAIN functionality (but those files are available in the “full feature” setup). We copied the entire “driver-only” folder to our plug and play driver folder, and the drivers automatically install. Once they get installed, there isn’t a TWAIN option anywhere to be found in any scanning application, just the WIA driver as far as I can tell. Adobe Acrobat 10 when using the ADF then skips some pages when scanning.
However, now that you’ve found the install files for the TWAIN driver for the scanner, this should be a non-issue for people as they can just install those and use TWAIN instead, so thank you!
Also, I find it rather amusing that you were able to help us with what appears to be an HP issue far better and faster than HP did or could. We spoke with seven people at HP, and not a single one of them pointed us in any useful direction or provide us with any useful information on the matter; had we followed any of their advice we would have lost countless hours (one person suggested taking the scanners apart and thoroughly cleaning the rollers, even though it was clearly stated they work fine from a hardware perspective with the full feature software installed and that they are brand new). So anyway, thank you. If you require anything else from us, let me know.