Acrobat 10 Pro install disc is crashing on OS 10.10

The install locks up on "Running Package Scripts"
I can't restart, shut down, force quit, anything. the install is locked right up
HELP!!!!

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I bought the Adobe Acrobat Pro on Disc, then realized my new laptop doesn't have a CD drive. Can I just download it with my serial number or do I have to send it back?

I bought a new laptop after mine was stolen. I also purchased Adobe Acrobat Pro on Disc. I then realized my new steady state laptop doesn't have a CD drive... Can I download the software with my serial number or do I have to send it back and purchase the downloadable version?

I also purchased Adobe Acrobat Pro
Which version?
You can simply download the installer from Adobe, install then enter your serial number when prompted.
Download and Installation Help

Acrobat Pro 9.5.0 crashes on ClearScan OCR but not Searchable Image OCR

I have Windows and Mac copies of Acrobat Pro 9.5 running on my computer (both version 9.5.0). My computer is an iMac running Mac OS X 10.7.3 (Lion) with the Parallels hypervisor, version 7.0.15055 installed, in which is running Windows XP. As at 11 April 2012, these versions are all the most recent version of the respective software.
When I try to apply OCR to a scanned image, and select ClearScan as the option, Acrobat Pro 9.5 (Mac) crashes but Acrobat Pro 9.5 (Windows) does not. When it crashes, Acrobat Pro 9.5 (Mac) produces a VERY long problem report which is sent back to Adobe.
In order to apply OCR to a scanned image in Acrobat Pro 9.5 (Mac), I am forced to change the OCR option from ClearScan to Searchable Image, but this results in a larger file.
I am aware of the thread at http://forums.adobe.com/thread/920032#4000947 but this has not helped, because I have reformatted the hard drive of my Mac (wiping out all remnants of previous versions of Acrobat), and reinstalled Acrobat Pro 9.5, but the problem persists.
Can anyone explain the different behaviour and offer a solution?

Acrobat 9 is not supported on MAC 10.7
Hence there is nothing much we can do about it. To use OCR functionality on MAC 10.7, please use Searchable Image else please upgrade to Acrobat 10.

Reinstall Acrobat Pro X following HDD crash

I need to reinstall Acrobat Pro X following HDD crash, which contained the install package (initial install was electronic download from corprate approved vendor site). I have a license code. Where can I find the SW for install?

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
Acrobat X Pro, Reader, and Suite:
http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml

We have adobe acrobat pro installed on our computer - we have changed the password - but it is still not giving us access to update our adobe reader. The name is showing as Marriner. Is this linked to our account?

We have adobe acrobat pro installed on our computer - we have changed the password - but it is still not giving us access to update our adobe reader. The name is showing as Marriner. Is this linked to our account?

What is your operating system?
To install/update Adobe Reader or Acrobat you need to supply your computer's Administrator password.

Can I use WinXP Home serial number using WinXP Pro install disc

Hello everyone,
I am going to downgrade from Vista to XP (my DELL machine was originally XP Home) but I don't have my old XP install files anymore. I did do have a Windows XP Professional SP3 install disc. My question is: Would I be able to use my serial number using the WinXP Pro install disc for a clean install? (I am going to format my C drive.)
Thanks!

Hey there! You would not be able to use the Home Key with a Professional disc.
Adam
Best Buy Community - Retail, Americas
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Macbook Pro Install Disc

Hello i was wondering if the Macbook Pro Install disc Version 3A136 - 10.5.2 2008 would work on a 17" macbook pro.
Even though it doesn't actually say on the original disk that it is for a 15" MAcbook Pro.
Cheers
Adam

No, you need the grey disks that came with the 17" or a later sold copy of the Snow Leopard restail disks that have your hardware drivers on it.
Call Apple with your serial number for the grey disks, the white Snow you can stil buy online in places.
If your new 2011 machine came factory installed with Lion you can't go back to Snow unless you follow "the procedure" here and the risk is all yours.
https://discussions.apple.com/thread/3264421?start=0&tstart=0
I advise reading this too
https://discussions.apple.com/message/16276201#16276201

Reinstall Acrobrat Pro X. Can't reinstall Acrobat Pro X after computer crash

I am trying to reinstall Acrobat Pro X after a compter crash. I enter the correct serial number but then get asked to select a prior product, in my case Acrobat Pro 9, and enter the serial number (this is the number that appears in my account), but there is nowhere to enter the serial number. And if I try to reinstall Pro 9 it won't let me. Do I have to deinstall Pro X first, or what? ALl input welcomed, thanks. Shanter

Thanks Bill, that seems to have done the trick. I am now successfully
reinstalling Pro X.
2014-10-14 21:10 GMT+02:00 Bill@VT <[email protected]>:
Reinstall Acrobrat Pro X. Can't reinstall Acrobat Pro X after
computer crash created by Bill@VT
<https://forums.adobe.com/people/Bill%40VT> in *Acrobat Installation &
Update Issues* - View the full discussion
<https://forums.adobe.com/message/6825647#6825647>

New Acrobat Pro installed and EVERY PDF file crashes after about 10 seconds. Any Solutions?

I just purchased and installed Acrobat Pro v. 10.1.2 and it seemed to install fine ,but now EVERY ODF crashes after about 10 seconds. Also, I get the Windows "please wait while Windows Configures Acrobat" message every time I launch Acrobat. Does anyone have a solution or suggestion?

Good day,
I'm sorry to hear you're having trouble.
Could you try the following:
Launch Acrobat, but do not open a PDF file.
Choose Edit > Preferences. Click on 'Internet' on the left-hand side.
Uncheck 'Display PDF in Browser'
Relaunch Acrobat - do you still get the 'Please wait while Windows configures Acrobat' message?
If that message has stopped coming up, please try opening a PDF file. Does Acrobat still crash?
Do you have any other versions of Acrobat or Adobe Reader installed on this computer?
What version of Windows do you have installed? What version of Internet Explorer is installed?
Kind regards,
David
Adobe Systems

Recently installed Creative Suite 6 and am using Acrobat Pro. Suddenly it crashes and now it won't start. I installed the current update but still not. This happened before, in 2012, and was finally fixed. what do I do? Duncan

Hi all,
My recently installed (Windows 8.1) Acrobat Pro (part of CS6) suddenly stopped working - now it won't start.
This happened on Windows 7 in 2012 and was eventually fixed.
Any advice on what I should do? [I can't find where to post a question to the adobe help people]
- Duncan

Well, the computer stopped starting up at all. It could never find the operating system. I tried safe mode and virtually every other non-standard start-up option. I then did target disk mode with another MBP and got the message: "The disk you inserted was not readable by this computer." I then tried using disk utility and it couldn't retrieve retrieve the data using restore (writing to an external drive). I suspect that this means the hard drive would need to be replaced. In your expert opinions, is this necessarily true? Could this still be just a software problem, or perhaps some other piece of hardware?
Part of the reason I ask is that this laptop is now nearly five years old. It's needed a new battery for two years. If it's a virtual certainty that the hard drive is toast, I don't want to pay $150 for someone to take it out and try to recover any remaining data from it, only to reveal that the data is indeed irretrievable (since the computer itself is probably only worth $300-400 at this point). The nearest Genius Bar is also more than 2 hours away. Am I going about this the right way by using disk utility, given that the hard drive won't mount to the desktop of the other computer? If the hard drive can't be reat in target disk mode, does that confirm that it is the hard drive?
Thanks
Oh also, it does still make the startup noise, even though I can't run the AHT since I can't get it to start up in safemode. I thought this mean that it passing various hardware tests. Does this not apply to the hard drive?
Message was edited by: Euain_ *add-on*

Adobe Acrobat pro 9.4.6 crashes when opening multiple files simultaneously.

We have Adobe Acrobat Pro 9 which has been updated to version 9.4.6. we had this problem when the 9.4.5 update was applied also. It is now crashing when we try to open multiple files simultaneously.
Yesterday, I narrowed down the problem to 6 plugins:
IA32
ADBC
eBook
EScript
HLS
PPKLite
SaveAsRTS
However, we discovered that that Comments and markup tool bars weren't loading. So I did a repair install on it.
Now those plugins from yesterday work and Acroform.api is causing it to crash when opening multiple files.
I did try other suggestion that involved using Icacls/cacls on dll files to no avail.
It is running on XP SP3 fully updated with plenty of RAM and HDD space.
Is there a way to fix this without reinstalling?

I am not sure what's causing this problem on your machine because everything's working fine for me.
What is the version of Acroform.api on your machine now.
Do a Repair after deleting this file and see if it works.
Enable Windows MSI logging (http://support.microsoft.com/kb/314852) before you do a repair, upload that log to some file sharing server, and paste its link here.

Acrobat Pro Ext 9 always crashes, error 147:6 (I'm traveling & need help!)

I installed (from CDROM) and activated Acrobat Pro 9 Extended a week or so ago on my laptop, Windows XP Pro. I used it several times without any problem. I left my home yesterday on a one month trip, mostly out of the US but in the US until tomorrow. So now it crashes.
I tried to Print to PDF yesterday from another program. Acrobat started to open then crashed. If I open it by itself, as soon as I try to do anything, even just Help/About Acrobat, it crashes with a message:
'You cannot use ... Repair by uninstalling or reinstalling .... 147:6 "
Even if I just open it and wait, within a little while it will crash. I've attached a screen copy of the exact image.
I don't travel with original cdroms, so I cannot simply uninstall and reinstall. Is there anything I can do or am I SOL?
Thanks.

I hope you get all your money back promptly! How frustrating.
If the seller was selling the software as new, that was probably just a scam or his source was unreliable.
For purchasing used software, it's possible the seller did not realize that the Acrobat had to be deactivated first. You could request verification of the deactivation prior to purchasing used software. That would at least allow you to make sure the seller understands that deactivation is necessary. The license is good for two computers and if it is installed on two computers, each installation would need deactivation, otherwise the buyer would be sharing a license and breaking the license agreement.
As for why the program ran for a bit, maybe there was temporarily one activation available for that serial number. The error message makes sense because a missing or corrupted serial number file would be replaced during reinstallation and reactivation.

Acrobat Pro XI for Mac crashed and now says trial is over

Earlier today I downloaded and installed Acrobat Pro XI for Mac on my MacBook Pro Retina 15-inch early 2013 running OS X 10.9.4. I compared two documents. While skimming the comparison document, Acrobat seemed unstable, e.g. when I tried to select text to copy Acrobat would freeze and show the spinning pinwheel for a minute or two. When I finished skimming the comparison, I closed the file, and clicked "don't save," it crashed. When I restarted Acrobat, it told me the evaluation period was over.

Hi rlauriston,
It is unlikely for an application crash to eliminate the trial days usage.
Did you check with a different Admin user account?
Regards,
Rave

Problem with Acrobat Pro - install, etc.

I have problem with my Acrobat Pro (in Adobe Design Standard CS6 edition) - Regularly once a month throughout the software crashes and will not turn on. Only helps to re-install. Now I additionally happened that when reinstalling does not load serial number. It made me very disgruntled. Can you please help? Acrobat Pro I still need to work and this is me terribly resides. My customer identification number is : 168735979. Thank you.

Thank you but unfortunately the process does not work. It makes the same thing as before. When I install and enters the serial number, it writes: We are unable to verify the product serial number Creative Suite 6 Design Standard. Please contact Customer Support.
When I deactivated Photoshop and re-activated by the process, everything went without a problem. The problem is only with Acrobat Pro. Acrofix - after running only flashes a command prompt window, otherwise nothing happens. I do not know what to do ....

Acrobat Pro 8.1.2 crashes when displaying pdf made from Word doc containing url text

Hello,
I and a few others in my workplace have a similar issue.
Acrobat crashes when they scroll through and view a pdf file that was created from Word. The Word document contains url text in its header to the effect of "visit us at www.blah.com ." They're running Acrobat Pro 8.1.2 and Office 2K Pro SR-1 on XP Pro SP2.
Even though the link is not an active link, (i.e. clicking on it does not open the web page), if I convert a document containing this header to PDF, Acrobat will not allow me to manipulate the file and will crash. When I take the same document and remove the web address, then convert from Word to PDF, I experience no problems with Acrobat (note that this is the identical file, but with the web address removed).This does not explain why Acrobat will work for awhile even with the web address in the header, then stop working. But it does appear to fix my problem with creating a PDF from Word, then manipulating it further.
Does anyone know how to allow for this text to exist in the header and still have a stable pdf file/acrobat behavior?
The pdf is attached.
Thanks....

To sum up, I've found that if a url beginning with www is in the Word document and then created to pdf Adobe will crash when viewing that pdf. If it is deleted from the Word document before creating the pdf, Acrobat will not crash when viewing that pdf.

Acrobat 10 Pro install disc is crashing on OS 10.10

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