Acrobat 10 unable to install patches to base

Question

Log shows: Unable to create a temp copy of patch 'AcrobatUpd1001+Tier1.msp'
base package installs no problem, but unable to patch, always gives error, tried several different PC's, followed tips closely in Enterprise Administration Guide, but apparently missing something.  Is anyone else able to install the 1001 or 1002 MSP for Acrobat 10?  thanks Dennis

Answer 1

XP PC's SP3, what I was doing was  (my apologies for the level of detail, but wanted to make sure you understand I'm really trying to follow your guidelines). (Since you are both Adobe employees I've attached our PO and vendor document called adobe acrobat license verification information attachment just to get past any ? of payment). Also including Mr Smith of Adobe who also posed an additional ? as to verify where I got the download (see adobe update download attachment).
Step 1:  Test out the new 10 to make sure I understand how it works and its ability to uninstall previous products.  That part seems to work well in silent mode.  10 successfully installs and per my testing and client feedback it works nicely.  This round we are by default not installing reader 10 on acrobat 10 PC's (previously with version 9 there were many  academic web sites that for whatever reason, they specifically had to have the reader installed in order for clients to download PDF's. (see acrobat base 10  works fine attachment)
Step 2:  After getting past initial install testing, I noticed that you have both a 10.0.1 version tier 1 update that I downloaded called "AcrobatUpd1001_Tier1.msp" and a version 10.0.2 called "AcrobatSecUpd1002.msp".  So given that 90% of my clients don't have admin rights (so the adobe updater doesn't really work for me in general since I'm not aware you have a silent switch on the adobe_updater.exe (see adobe updater posted question attachment) I tried following the instructions on page 38 of your Enterprise Admin Guide to both install the 10.0.0 and then patch it with the 10.0.1.  Anytime I try to add the PATCH= command in my batch job (that I will run via SMS) (see batch job 10.0.0 silent works, and batch job 10.0.1 gets error msg) I get an error.  So I have tried both, a job that installs 10.0.0 and then a separate job to apply the patch and also a job to try and do both steps in one job.  Anytime I try to do either patch I get an error msg (see patch apply job & error message & verbose adobe install log attachments).
Step 2.5:  I have tried this on several different workstations to verify it just wasn't a problem with my test VM workstations.
Step 2.6:  I also tried replacing my acropro.msi with a clean copy that I had not utilized your configuration tool against.
Step 3:  I have tested installing 10.0.0 on a desktop with admin rights and then letting it utilize the adobe updater method and that works just fine.
If you could be so kind as to point me in the right direction, I would truly appreciate it and I thank you for your time.
Thanks Dennis
Dennis Bury
Systems Manager
Mallinckrodt Institute of Radiology
Washington University School of Medicine
4525 Scott Ave, Suite 3200
St. Louis, MO 63110
office 314-362-8666
Cell 314-707-0009