Acrobat 7.0 printing funny characters

I'm running Acrobat 7 professional.
I print out .pdf files that are scanned to me. They are registration forms that are filled in at a medical office. So the questions are type written and the answers are hand-written.
They print out fine 99% of the time. Then, every once in a while, the preview looks great but when I print it, there are characters printed over the top of both the type written and hand written characters.
It maks the form unreadable.
When I go into the advanced button and set it to print as an image...it works.
Any thoughts?

No I can't post an example since it's PHI.
But I did what you said. The .pdf that works fine has nothing listed in the fonts page. The one that doesn’t work has a lot of fonts.
On the Description page, the differences are:
Application (bad): IDRS KDK - Plus
Application (good): Xerox WorkCenter 7655
PDF Producer (bad): Image Recognition Integrated Systems S.A.
PDF Producer (good): Xerox WorkCenter 7655
So it's obviously trying to do some character recognition which I don't want.
So is my client (who sent these to me) sending from different scanners that are set up differently? Or is she sending from the same scanner ... with the settings occasionally set differently for some reason.
I'd like to be a little educated before I talk to her.
Thanks for your help

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OSS Note: 776507
Symptom
Documents printed via SAPscript or SmartForms do not print with correct special characters, e.g. ### prints instead of Japanese or Russian characters. What to do?
Other terms
SAPscript, SmartForms, printing, device types, OTF
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Rule of thumb: all Asian device types (e.g. CNHPLJ4, JPHPLJ4, JPPOST, KPHPLJ4) support not only Asian fonts but also COURIER, HELVE and TIMES fonts. But these Latin fonts can only be used to print English text, not Chinese/Japanese/Korean characters.
Which fonts are suitable for a given language?
Language(s):            Font family to use in a form:
Latin-1 (Western Europe/Americas) *******
DE,EN,FR,ES,NL,SV       COURIER, HELVE, TIMES
                        (LETGOTH, LNPRINT)
Latin-2 (Central Europe) ****************
PL, CZ                  COURIER, HELVE, TIMES
ISO 8859-4 (Baltic) *********************
ET, LT, LV              COURIER, HELVE, TIMES
ISO 8859-5 (Cyrillic) *******************
BG, RU, SR, UK          COURCYR, HELVCYR, TIMECYR
ISO 8859-7 (Greek) **********************
EL                      COUR_I7, HELV_I7, TIME_I7
ISO 8859-8 (Hebrew) *********************
HE                      COURIER, HELVE, TIMES
ISO 8859-9 (Turkish) ********************
TR                      COURIER, HELVE, TIMES
Simplified Chinese **********************
ZH                      CNHEI, CNKAI, CNSONG
Japanese ********************************
JA                      JPMINCHO, DBMINCHO, DBGOTHIC
Korean **********************************
KP                      KPBATANG, KPDODUM, KPGULIM
                        KPGUNGSE, KPSAMMUL
Traditional Chinese *********************
ZF                      TWDPHEI, TWMING, TWSONG
Thai ************************************
TH                      THANGSAN, THDRAFT, THVIJIT
Arabic (Unicode systems only) ***********
AR                      ANDALE_J
Verify your output by examining the OTF data
When analysing printing problems of this type, be sure to check the OTF data which gets produced by SAPscript or SmartForms. OTF or "Output Text Format" is the intermediate page-description format generated from SAPscript or SmartForms. OTF will contain the final printer font names and character set/language identifiers which help to solve the problem. OTF will even name the form and the language of the form used to create the output.
The easiest way to do this is to create a spool request from your application, run transaction SP01, use menu
Goto->Display Requests->Settings
and choose
Display Mode: Raw
Now display your spool request. If this is a SAPscript or SmartForms spool request, you will see OTF data. Each line represents one OTF command, every command starts with a 2-character cmd identifier and possibly some cmd parameters follow.
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//XHPLJ8000    0700 00000000001
IN04EALEXTEST_ZEBRA
IN05%PAGE1
OPDINA4 P 144 240 1683811906000010000100001
IN06%WINDOW2
MT0024401289
CP11000000E
FCHELVE 120 00109XSF100SF101110000067E X
UL +0000000000000
SW00067
CT00000000
ST0453037Dieses SF hat Stil ALEXTEST_ZEBRA mit
The 1st line with the // (Control) command reveals the device type usedto print: HPLJ8000
//XHPLJ8000    0700 00000000001
The 2nd line (IN = Info command) shows the name and (internal 1-char)language key of the form:
IN04EALEXTEST_ZEBRA
In this case it is the English (E = EN) SmartForm ALEXTEST_ZEBRA
The OP-line (OP = Open Page) gives the page format used in the form, it is DINA4 Portrait orientation:
OPDINA4 P 144 240 1683811906000010000100001
The CP (CodePage) cmd shows the SAP system codepage used to code the text and the active language. In our case it is codepage 1100 and language E = EN = English.
CP11000000E
Finally, the FC-cmd (Font Call) lists a printer font selected within SmartForms. Please note that every SmartForm has a designated default SmartStyle under "Form Attributes->Output Options". In addition, every text node can have a SmartStyle attached (which will override the definitions from the default style for the text). In our case the resulting printer font that was selected is HELVE 12.0 pt bold-off, italic-off.
FCHELVE   120 00109XSF100SF101110000067E X
Header Data
Release Status: Released for Customer
Released on: 22.08.2005 09:57:20
Priority: Recommendations/additional info
Category: Customizing
Primary Component: BC-CCM-PRN Print and Output Management
Secondary Components: BC-SRV-SCR SAPscript
BC-SRV-SSF Smart Forms
<b>
Reward points for useful Answers</b>
Regards
Anji

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