Acrobat 7.0 Standard problem

I had to reinstall this yesterday (I use windows XP if that's relevant) as I was having a problem with it constantly crashing as I was trying to download and open pdfs - I can now do this, but I can't scan documents to pdfs - I use ScandAll 21 with a Fujitsu scanner
When trying to automatically open Adobe Distiller it has the following error message - the instruction at "0x0045c9e5" referenced memory at "0x01bdebdc". The memory could not be "read"
I then have to switch off the computer to exit - it won't let me close ScandAll

Note – my scanner has been switched off since Friday
This afternoon, I went into the adobe website and downloaded and installed, in sequence, the updates for Acrobat 7.0 – including rebooting the computer when necessary
During the process, when I got to 7.10, I got practically the same error message about Distiller i.e. can’t read the memory at the exact same location
It can’t be a scanner problem, as it was switched off and not being used, so it must be a Distiller problem (not that I have any idea what Distiller is)
How do I fix it?

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Language Problem when installing Acrobat 8.0 Standard with Customization Wizard

Hello,
i would like to install Acrobat 8.0 Standard in German on several PCs.
I created a mst-File with the Customization Wizard and it works except for the language settings. The default language is always English. I found a registry key to switch to German:
[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\8.0\Language\current]
@="exlang32.deu"
This works for Acrobat but the Add ins for Microsoft Office are still in English. Is there a way to change the language settings for the Add ins?
Any help would be appreciated.
Kind regards,
Thomas

I Have the same problem but with the Swedish, Danish version
If I use the Customization Wizard the Danish language is ignored
msiexec /i "acrostan.msi" TRANSFORMS="acrostan.mst"
I have added this keys after the installation
[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\8.0\Language\current]
@="exlang32.dan"
[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\8.0\Language\next]
@="exlang32.dan"
but It wont help
Who can help with this
Regards
Stefan Jørgensen ;-)

Will Adobe Acrobat 8.0 Standard Work With Adobe Reader 8.2.4?

Hello,
I have a question, but haven't found an answer to this yet.
Can anyone tell me please: Will Adobe Acrobat 8.0 Standard work with Adobe Reader 8.2.4?
I had Adobe Acrobat 6.0 Standard on my computer & it was working with Adobe Reader 8, but don't remember what the version it was.
I was using Adobe Acrobat 6.0 Standard to scan very old family pictures & documents & I realize that this version of Acrobat is outdated.
To make a long story short, my computer had crashed, so we built another computer & just replaced the hard drive. When I went to Adobe, I had to download the newer version of Reader 9.0 & it didn't work with Acrobat 6.0., so I removed Adobe Reader 9 & I found Adobe Reader 8.0 & have downloaded the patches, so now I have Adobe Reader 8.2.4 back on board.
Thank you.

Adobe doesn't recommend any version of Reader with any version of Acrobat on Windows. It will cause problems. It just is a matter of how and when. The problem has to do with shared resources causing conflicts. If you have Acrobat 8, you can update it to Acrobat 8.2.4. You must apply the updates sequentially.
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

How do I get Firefox to use the Adobe Acrobat 9.0 Standard plugin to open PDF docs in the browser window?

I have Acrobat 9.0 Standard installed on my laptop and I've followed the guides provided by Adobe and Firefox for using the provided Adobe plugin file with Firefox so that I can view PDF documents in the Firefox browser window, but neither one has worked for me. I have the location of the Nppdf32.dll file (C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Browser) and Acrobat is configured to "Display PDF in browser", but whenever I open a pdf on a website, my options are still only to either open it externally with Acrobat or save it. What do I do?

Your response identifies the issue exactly! My website is hosted by GoDaddy. I have forwarded your linked information to their tech department. The URL below my signature is the site having the problem I've outlined when attempting to access linked images.
Thank you
Vincent G. Flaherty, Principal
Hamilton 1:1 Communications, LLC
410 Fern Road
Orwigsburg, PA 17961-9210
Tel: (267) 261-8693
Designed for Submarines:
http://www.designed4submariners.com

Cannot Copy and Paste in Adobe Acrobat Version 9 Standard

I just bought a new computer and with it I purchased Adobe Acrobat Version 9 Standard. In the past I used previous version of Acrobat standard and professional to create drawings and to copy and paste my engineering seal on my structural calculations. I am having (2) problems. The first is when I try to copy and paste my seal from a PDF file, it does not work in Version 9. I use the snap shot tool. Please try the attached file using Version 9. It works in Version 8 Standard and Version 7 professional.
The second is when I try to printing from AutoDesk products. I had the problem of when I would print a PDF from AutoCAD it would sooo big. To work around that, I started using Autodesk Reviewer and creating my PDFs from an Autodesk DWF file. WIth Version 9, I now having the file size problem with the DWF files. It is about 5 times larger than the DWF and the qualtiy is terrible. I was able to create a PDF from a DWF from Version 7 and 8 without these problems.

It has been a part of Acrobat for a while now but DWF was added in Acrobat 8, I believe. As far as older versions are concerned, the version of AutoCAD you have matters. See: http://blogs.adobe.com/pdfitmatters/2008/12/version_compatibility_of_acrob.html. In addition, AutoCAD 2009 is supported in Acrobat 9.1.
I would recommend downloading a trial copy of Acrobat and see if it meets your requirements.

Gaps inbetween letters of full words when Merging files to single PDF (Adobe Acrobat 9.0 Standard)

I've raised a Bug Report although it says that I may not be contacted so thought someone else might have encountered this issue and hopefully knows what causes it and how to fix. Any advise would be greatly appreciated. Heres a copy of the Bug Report details...
******BUG******
Concise problem statement:
An intermitent issue is occuring when merging multiple files into a single PDF in Adobe Acrobat 9.0 Standard, the resulting PDF file has gaps inbetween the letters of actual words. For example the word "document" may appear in part of the PDF as "doc ument". This seems to affect various parts of the final PDF file.
Setup: Windows XP SP2, Adobe Acrobat 9.0, Microsoft Office Standard Edition 2003
Steps to reproduce bug:
I am currently unable to replicate the issue on demand but this has happened three times since installing Adobe Acrobat 9.0 a month ago. The most recent occurance happened when merging 6 Microsoft Word Documents. It is a real problem due to the fact that every PDF created needs to be carefully checked and in some cases these PDFs have hundreds of pages.
The steps used are:
1) Open Adobe Acrobat 9.0
2) Click File
3) Combine
4) Merge Files into a single PDF
5) Add Files (select the required files)
6) Combine Files (which then processes and creates single PDF)
Results:
A single PDF is then created and as mentioned is occasionally affected by this issue of random gaps appearing within words.
Expected results:
A single PDF with the same formatting and layout as the original files.

Thanks for the response.
I have checked though the Word documents that were used in the most recent merge. They don't have any spaces at these areas or strange formatting. I turned on the Show/Hide option to confirm if there was anything odd but I could not see anything. The formatting (Ctrl+D) shows the default font Arial, Regular, font 12.
The interesting thing is that if it occurs and attempt another file merge the gaps are no longer there. Which makes me think this is unlikely to be the documents and formatting being used and more likely to be a bug in Adobe Acrobat.
Is there anything else that might be of use to know?

Adobe Acrobat 7.0 Standard will not open

I downloaded Adobe Acrobat 7.0 Standard in July 2005. It has worked fine with no bugs. I really do not need to upgrade but now have a problem. I have had some other issues with my computer and now when I try to open this program, I get a window that says:
The installation source for this product is not available. Veryify that the source exists and that you can access it.
I have not deleted it to my knowledge but it won't open. Does anyone have any suggestions?
Thanks a million!

If you registered or can show proof of purchase, you should be able to get it back from Adobe, though they will likely tell you to upgrade. It is a matter of proof of purchase. The registration is the standard process to assure this agreement. They claim they do not have old versions, but I doubt that is totally true if you push the point and can demonstrate the purchase.
In any case, Adobe is the one that would have to fix the issue for you. Next time, be sure to burn a CD and also register (if not done). Burning program CDs is important for any software you buy off the web.

Adobe Acrobat 7.0 Standard Combine Files Format Issue

I have an issue combining multiple PDF files into one. Every week we create a sales deck that is made of up 30 or so files. most of the files are created from a program called Cognos Impromptu using the Cognos PDF Server 5.0.44.0. According to the document properties, it creates a PDF Version: 1.3(Acrobat 4.x). I can not change this conversion setting.
I then convert several word documents and Excel documents into PDF files separately and then combine them all together. These individual files are created using Acrobat Distiller 7.0.5 (Windows) and creates a PDF Version: 1.4(Acrobat 5.x).
The problem happens when I throw one of the files created from Cognos into the mix. It causes the formatting on the PDF files created from word and excel to become "ugly". Random letters just drop off from the report and make it unreadable. Pages created from the cognos reports are always ok. If I try the combine excluding the cognos converted PDF files, it works perfectly.
This happened when we got new computers last week. By some stroke of luck, I was able to fix it on my computer and I don't have the issue any more. However, I am trying to fix it on my coworkers computer and Im not having any luck. Our settings match perfectly in Acrobat, Distiller, and PDF Maker installed in Excel and Word. I don't even know what I did to fix mine.
If anyone has any suggestions, I would greatly appreciate it. We are both running Windows XP and have Adobe Acrobat 7.0 Standard edtion.
Thank you

Bill,
thanks for the reply. I think i got it. When they gave us the new computers, they installed a copy of acrobat without some of the latest updates. update 7.0.5,.7,.8, and .9 were missing from our programs. I also noticed that her create to PDF setting for microsoft office was set to standard but the distiller was using high quality. i think fixing the combination of the two may have fixed it. I am going to try and create a full report and see. I will post back and let you know if the issue is gone.
thanks again.

Adobe Acrobat 7.0 Activation problem

I'm trying to install Adobe Acrobat 7.0 Standard. I purchased the original product several years ago and installed it on a personal laptop (Windows XP) in order to work from home. The XP laptop has died and I'm trying to reinsatall Acrobat from the original disk on a new Windows 7 laptop. After entering the Serial # and the Activation #, I cannot get the Authorization # in order to proceed with the installation.
I have not had any luck finding a phone number for anyone at Adobe to speak with, so I'm tossing my problem to the Adobe users. Anyone care to pick up my fumble?

Steve,
Thanks for your quick reply. Before I try to uninstall my original version of Acrobat 7.0 . . . I have some concerns, if you care to weigh in.
After purchasing the Adobe 7.0 software, I installed it on a Dell 9300 laptop (Windows XP) and have been using it with no problems ever since. Although the software still does everything I need it to, the laptop has been sick for some time. I'm afraid that an attempt to uninstall the program may expedite it's total demise. Should the uninstall process fail, I don't want to be caught in the position of NOT being allowed to reinstall it on my new Windows 7 laptop.
I no longer need the program to work from home since I am now retired. However, I have spent many hours since retiring using the Adobe program to scan, edit, and file personal records and eliminate paper.
What options do I have for reinstalling the software IF the uninstall fails? I have the original disk, key code, etc, but for fear of losing my authorization on the Windows XP laptop, I have not yet tried to install the program on a 2nd PC.
Anything you can do to keep this old brain from facing a big learning curve with the latest software is greatly appreciated.
Carl Mitchell

Cannot Create PDF Acrobat 9.4 Standard Windows 7, 64 bit

Hi,
Currenlty my colleague and I have the same issue; we cannot create PDF documents using Acrobat 9.4 Standard or the office plug in, and there is no PDF printer available after the acrobat installation either.
We are both using Windows 7, 64 bit version. I have checked and confirmed Acrobat 9 on Windows 7 64 bit with Office 2007 should be compatible.
* When using the 'Create PDF from file' feature from Acrobat we get the following error: "Unable to find "Adobe PDF" resource files. Do you want to run the installer in repair mode?"
I have run the installer in repair mode multiple times, same isssue occurs after this is done.
* When using the Acrobat plug-in for office, for example in Word (we both use Office Professional 2007) and selecting 'Create PDF' it will prompt for a save location, after select save nothing happens, and there is no PDF file created in the save locaton.
So far I have tried the following without any success:
- Un-installing and re-installing acrobat, multiple times
- running the acrobat application in compatability mode for Windows XP
- attempted to create PDF files from older word versions i.e. .doc and .docx have the same issue
- attempted to manually install PDF printer using the acrobat installation files - did not work
* I am aware that Office 2007 will allow me to save a document as PDF, however we still need acrobat for the publishing quality and editing features.
Any help or suggestions regarding this issue would be greatly appreciated :-)
Kind Regards,
Wade

I understand what you are suggesting. I have two laptops the same model. AA works on one but not the other. I do have office 7 and a 64 bit OS.
Thanks for the help
Jack Sherwood
From: "Bill@VT" <[email protected]>
To: Jack Sherwood <[email protected]>
Sent: Sunday, July 10, 2011 8:21 PM
Subject: Cannot Create PDF Acrobat 9.4 Standard Windows 7, 64 bit
If you are running a 64-bit version of OFFICE 2007 (if one exists), that may be the issue. AA X did not work with that version until the most recent release as I understand it. Since you have AA 9.4, I am not sure of the compatibility of it with the 64-bit version. It is strange that the printer does not appear. It seems a few others have had similar problems and as I recall, someone made a suggestion to fix that recently -- though it may have been for AA X. You might search on 64-bit or such.

Help, my Acrobat 7.0 standard wont open, "plug-in failed to initilize" Can anyone help?

Hi Everyone, im really stuck and not too good with all the tec stuff. My Acrobat 7.0 standard has been working fine for a few years and studdently over the weekend it will not open and gives me the followig error:
"there was an error while loading the plug-in "updater.api". the plug-in failed to initialize"
Does anyone know of any solutions to this problem? Could I uninstall and reiatall or is there an easier way? Apparently although I said 500USD for the product there is no support availabel on the phone unless I upgrade so Im in a bind.
All help would be greathfully accepted.
Thanks for listening
Ciara

Hi Imwaves,
I repaired the adobe files through the control panel add/remove program and got it up and running but your experience explains why.
I aldo run avast free software and while I have now scanned the adobe files and there are no virsus there prob was before it was repaired...im now doing a full scan of my conputer.
However as you suggested i did check the virus chest and also found soap.api in there which had been removed on 2nd June. I think the virus tricked avast into removing the soap.api file so as to render the program useless.
At least we have gotten to the bottom of it and hopefully it may help ithers who have experience the same thing. Thanks for your help
Cheers

Acrobat 9.0 Standard Licensing Errors

I have 11 copies of Adobe Acrobat 9.0 Standard installed in
our office. One of the installations keeps receiving a licensing
error - usually just after a Microsoft update. The error is
"Licensing for this product has stopped working 148:3". I have
uninstalled and reinstalled this product more than once but the
licensing error comes back in a few days. I'm the administrator.
What file keeps corrupting or how can I keep the licensing intact?
Full message text: You cannot use this product at this time.
You must repair the problem by uninstalling and then reinstalling
this product or contacting your IT administrator or Adobbe customer
support for help.

Hi BWhiteC,
Thank you for your post.
You should know that these forums are specific to the
Acrobat.com website and its set of hosted services, and do
not cover the Acrobat family of desktop products.
Any questions related to the Acrobat family of desktop
products would be best suited in the Acrobat Forums:
Link to
Acrobat Forums
Thanks!
Pete

Adobe Acrobat 6.0 Excel problem

Just installed Adobe Acrobat 6.0 Standard - works okay from Word but when creating a pdf in Excel it creates a big black block over the data. Does anyone know how to fix this problem?

Cindy,
I have exactly the same problem. XP, excel 2003 file, black box (almost seems to be "over top" with the data/file peeking out at the sides), no problems when working on another machine with same config., even when using the same shared excel file. I have an even more mysterious part. Some of the worksheets in my same file can be PDF'ed with no problem. Other worksheets in the same file add the black box. Tried copy/paste special to the excel file and putting it in a new file. Tried changing all kinds of settings, in both excel file and Acrobat settings. Tried comparing settings against the other correctly working machine, to no end. No idea where to go next with this one.
Randy

Acrobat 8 Pro - Toolbar Problem

Hi,
2 days ago I bought a new Dell T5400 precision workstation. I am using XP Pro SP3. No anti-virus software yet.
After installing everything (Office, Quark, PageMaker, CS3) I launched Acrobat and all seemed well until I used the cropping tool.
At this point everything slowed to a crawl.
Same problem if I use the hand tool - perhaps other tools may also give the problem.
Uninstalled every application including CS3 and used the cleansweep utility (think it is called that) to make sure no legacy bits of CS3 remained.
Re-installed just Acrobat Pro but the problem persists. The programme launches in a blink of an eye and I can zoom in and out at blistering speed until I use the crop tool and then everything just slows right down again to the point where you think the application has frozen. After quiting and re-launching everything works at blistering speed again until I use the cropping tool or the hand tool. Same problem if I choose Document > Crop Pages.
Have tried several different Acrobat files.
Tried installing the Acrobat updates one at a time until 8.1.6 (I think) but the problem persists.
So now, apart from any software that was pre-installed on the machine the only things I have added is Acrobat Pro 8.
The only other think to say is that I used PartitionMagic from Norton before I started.
I haven't tried to re-install the system software and am reluctant to go through this pain unless someone has overcome this problem by doing this before.
I'm guessing that Acrobat 8 Pro has a conflict issue with something on the machine.
Does anyone have any ideas?
Russ

In the end it turned out that the standard graphics card which came with my Dell Precision Workstation (nVidia 290) is not supported by Acrobat Pro 8.
I just assumed it would be.
We had a PC Wizard around for 5 hours and having turned on the 2D GPU option in Acrobat Preferences without any success, he went deep down into the machine and turned things off that were on by default and turned things on that were off (memory allocation I think).
After this everything is fine. In fact we can turn off the 2D GPU option and it doesn't seem to affect anything.
I should add that I had actually bought 2 identical workstations from Dell and they both failed to work properly with Acrobat 8.
Thanks for all your help.
Russ

Update for Acrobat 6.0 Standard

Hello,
I am the System Admin for a small business.
We are running Acrobat 6.0 Standard.
Is Acrobat 6.0 Standard going to get (or already has) the patch for the latest security vulnerability?

This is a user forum, not Adobe help... so it is unlikely that any user here knows Adobe's plans
You might directly check the update site to see what is available
Apply all updates IN NUMBER ORDER
Acrobat Update http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows
Also, to report problems or ask for new features directly at Adobe, click
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform - do be
sure to include all information, so they may reproduce the problem

Acrobat 7.0 Standard problem

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