Acrobat 7.1 update over 7.0.9 with GPO and Active Directory

Hello all.
Our environment is Windows 2000 sp4 for clients and Windows Server 2003
We have been using two AIPs for Acrobat 7.0.9 (Pro and Standard) deployment, customized with Install Shield Tuner for Acrobat 7. When we patched them to v7.1.0 using the MSP file extracted from the exes released for this purpose, the resulting packages could not be marked for redeployment in the GPO. Facing this, we decided to add the new 7.1.0 packages as new packages under the same GPO. Under "Packages that this package will upgrade" appear all the previous 7.0.9 versions and surprisingly for Acrobat Standard appeared Acrobat professional 7.1 and we were unable to remove any them. For computers receiving for the first time the package everything is fine, they receive version 7.1 as expected, but for those which had any v7.0.9, even though the application event viewer says that the v7.1 is an upgrade over 7.0.9 and that v7.0.9 was removed and that the upgrade went ok, the help/about of the application still reports v7.0.9.
Have we done something wrong?
ps. for a while it seemed to work, but now it seems to be failing as reported above even though nothing that we could notice had changed in our environment.

I use a different version of Acrobat, so didn't pay much attention... but I do know this has been discussed before, with a solution
You might try various terms at the SEARCH link
http://www.adobeforums.com/webx?126@@.ee6b2f2
From what I do remember (as I said, no details) the solution was "something like"
1 - manually install the update from the download page
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows
2 - turn Acrobat's automatic updating OFF

Similar Messages

EFS Encrypted Files over home workgroup network via WebDAV avoiding Active Directory fixing Access Denied errors

This is for information to help others
KEYWORDS:
- Sharing EFS encrypted files over a personal lan wlan wifi ap network
- Access denied on create new file / new fold on encrypted EFS network file share remote mapped folder
- transfer encryption keys / certificates
- set trusted delegation for user + computer for EFS encrypted files via
Kerberos
- Windows Active Directory vs network file share
- Setting up WinDAV server on Windows 7 Pro / Ultimate
It has been a long painful road to discover this information.
I hope sharing it helps you.
Using EFS on Windows 7 pro / ultimate is easy and works great. See
here and
here
So too is opening + editing encrypted files over a peer-to-peer Windows 7 network.
HOWEVER, creating a new file / new folder over a peer-to-peer Windows 7 network
won't work (unless you follow below steps).
Typically, it is only discovered as an issue when a home user wants to use synchronisation software between their home computers which happens to have a few folders encrypted using windows EFS. I had this issue trying to use GoodSync.
Typically an "Access Denied" error messages is thrown when a \\clientpc tries to create new folder / new file in an encrypted folder on a remote file share \\fileserver.
Why such a EFS drama when a network is involved?
Assume a home peer-to-peer network with 2pc: \\fileserver and \\clientpc
When a \\clientpc tries to create a new file or new folder on a \\fileserver (remote computer) it fails. In a terribly simplified explanation it is because the process on \\fileserver that is answering the network requests is a process working for a user on
another machine (\\clientpc) and that \\fileserver process doesn't have access to an encryption certificate (as it isn't a user). Active Directory gets around this by using kerberos so the process can impersonate a \\fileserver user and then use their certificate
(on behalf of the clienpc's data request).
This behaviour is confusing, as a \\clientpc can open or edit an existing efs encrypted file or folder, just can't create a new file or folder. The reason editing + opening an encrypted file over a network file share is possible is because the encrypted
file / folder already has an encryption certificate, so it is clear which certificate is required to open/edit the file. Creating a new file/folder requires a certificate to be assigned and a process doesn't have a profile or certificates assigned.
Solutions
There are two main approaches to solve this:
     1) SOLVE by setting up an Active Directory (efs files accessed through file shares)
          EFS operations occur on the computer storing the files.
          EFS files are decrypted then transmitted in plaintext to the client's computer
          This makes use of kerberos to impersonate a local user (and use their certificate for encrypt + decrypt)
     2) SOLVE by setting up WebDAV (efs files accessed through web folders)
           EFS operations occur on the client's local computer
           EFS files remain encrypted during transmission to the client's local computer where it is decrypted
           This avoids active directory domains, roaming or remote user profiles and having to be trusted for delegation.
           BUT it is a pain to set up, and most online WebDAV server setup sources are not for home peer-to-peer networks or contain details on how to setup WebDAV for EFS file provision
         READ BELOW as this does
Create new encrypted file / folder on a network file share - via Active Directory
It is easily possible to sort this out on a domain based (corporate) active directory network. It is well documented. See
here. However, the problem is on a normal Windows 7 install (ie home peer-to-peer) to set up the server as part of an active directory domain is complicated, it is time consuming it is bulky, adds burden to operation of \\fileserver computer
and adds network complexity, and is generally a pain for a home user. Don't. Use a WebDAV.
Although this info is NOT for setting up EFS on an active directory domain [server],
for those interested here is the gist:
Use the Active Directory Users and Computers snap-in to configure delegation options for both users and computers. To trust a computer for delegation, open the computer’s Properties sheet and select Trusted for delegation. To allow a user
account to be delegated, open the user’s Properties sheet. On the Account tab, under Account Options, clear the The account is sensitive and cannot be delegated check box. Do not select The account is trusted for delegation. This property is not used with
EFS.
NB: decrypted data is transmitted over the network in plaintext so reduce risk by enabling IP Security to use Encapsulating Security Payload (ESP)—which will encrypt transmitted data,
Create new encrypted file / folder on a network file share - via WebDAV
For home users it is possible to make it all work.
Even better, the functionality is built into windows (pro + ultimate) so you don't need any external software and it doesn't cost anything. However, there are a few hotfixes you have to apply to make it work (see below).
Setting up a wifi AP (for those less technical):
   a) START ... CMD
   b) type (no quotes): "netsh wlan set hostednetwork mode=allow ssid=MyPersonalWifi key=12345 keyUsage=persistent"
   c) type (no quotes): "netsh wlan start hostednetwork"
Set up a WebDAV server on Windows 7 Pro / Ultimate
-----ON THE FILESERVER------
   1 click START and type "Turn Windows Features On or Off" and open the link
       a) scroll down to "Internet Information Services" and expand it.
       b) put a tick in: "Web Management Tools" \ "IIS Management Console"
       c) put a tick in: "World Wide Web Services" \ "Common HTTP Features" \ "WebDAV Publishing"
       d) put a tick in: "World Wide Web Services" \ "Security" \ "Basic Authentication"
       e) put a tick in: "World Wide Web Services" \ "Security" \ "Windows Authentication"
       f) click ok
       g) run HOTFIX - ONLY if NOT running Windows 7 / windows 8
KB892211 here ONLY for XP + Server 2003 (made in 2005)
KB907306 here ONLY for Vista, XP, Server 2008, Server 2003 (made in 2007)
2 Click START and type "Internet Information Services (IIS) Manager"
3 in IIS, on the left under "connections" click your computer, then click "WebDAV Authoring Rules", then click "Open Feature"
       a) on the right side, under Actions, click "Enable WebDAV"
4 in IIS, on the left under "connections" click your computer, then click "Authentication", then click "Open Feature"
       a) on the "Anonymous Authentication" and click "Disable"
       b) on the "Windows Authentication" and click "Enable"
      NB: Some Win 7 will not connect to a webDAV user using Basic Authentication.
        It can be by changing registry key:
           [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WebClient\Parameters]
           BasicAuthLevel=2
       c) on the "Windows Authentication" click "Advanced Settings"
           set Extended Protection to "Required"
       NB: Extended protection enhances the windows authentication with 2 security mechanisms to reduce "man in the middle" attacks
5 in IIS, on the left under "connections" click your computer, then click "Authorization Rules", then click "Open Feature"
       a) on the right side, under Actions, click "Add Allow Rule"
       b) set this to "all users". This will control who can view the "Default Site" through a web browser
       NB: It is possible to specify a group (eg Administrators is popular) or a user account. However, if not set to "all users" this will require the specified group/user account to be used for logged in with on the
clientpc.
       NB: Any user account specified here has to exist on the server. It has a bug in that it usernames specified here are not validated on input.
6 in IIS, on the left under "connections" click your computer, then click "Directory Browsing", then click "Open Feature"
       a) on the right side, under Actions, click "Enable"
HOTFIX - double escaping
7 in IIS, on the left under "connections" click your computer, then click "Request Filtering", then click "Open Feature"
       a) on the right side, under Actions, click "Edit Feature Settings"
       b) tick the box "Allow double escaping"
     *THIS IS VERY IMPORTANT* if your filenames or foldernames contain characters like "+" or "&"
     These folders will appears blank with no subdirectories, or these files will not be readable unless this is ticked
     This is safe btw. Unchecked (default) it filters out requests that might possibly be misinterpreted by buggy code (eg double decode or build url's via string-concat without proper encoding). But any bug would need to be in IIS basic
file serving and this has been rigorously tested by microsoft, so very unlikely. Its safe to "Allow double escaping".
8 in IIS, on the left under "connections" right click "Default Web Site", then click "Add Virtual Directory"
       a) set the Alias to something sensible eg "D_Drive", set the physical path
       b) it is essential you click "connect as" and set
this to a local user (on fileserver),
       if left as "pass through authentication" a client won't be able to create a new file or folder in an encrypted efs folder (on fileserver)
             NB: the user account selected here must have the required EFS certificates installed.
                        See
here and
here
        NB: Sharing the root of a drive as an active directory (eg D:\ as "D_Drive") often can't be opened on clientpcs.
      This is due to windows setting all drive roots as hidden "administrative shares". Grrr.
       The work around is on the \\fileserver create an NTFS symbollic link
          e.g. to share the entire contents of "D:\",
                on fileserver browse to site path (iis default this to c:\inetpub\wwwroot)
                in cmd in this folder create an NTFS symbolic link to "D:\"
                so in cmd type "cd c:\inetpub\wwwroot"
                then in cmd type "mklink /D D_Drive D:\"
        NB: WebDAV will open this using a \\fileserver local user account, so double check local NTFS permissions for the local account (clients will login using)
         NB: If clientpc can see files but gets error on opening them, on clientpc click START, type "Manage Network Passwords", delete any "windows credentials" for the fileserver being used, restart
clientpc
9 in IIS, on the left under "connections" click on "WebDAV Authoring Rules", then click "Open Feature"
       a) click "Add authoring rules". Control access to this folder by selecting "all users" or "specified groups" or "specified users", then control whether they can read/write/source
       b) if some exist review existing allow or deny.
           Take care to not only review the "allow access to" settings
           but also review "permissions" (read/write/source)
       NB: this can be set here for all added virtual directories, or can be set under each virtual directory
10 Open your firewall software and/or your router. Make an exception for port 80 and 443
       a) In Windows Firewall with Advanced Security click Inbound Rules, click New Rule
             choose Port, enter "80, 443" (no speech marks), follow through to completion. Repeat for outbound.
          NB: take care over your choice to untick "Public", this can cause issues if no gateway is specified on the network (ie computer-to-computer with no router). See "Other problems+fixes"
below, specifically "Cant find server due to network location"
       b) Repeat firewall exceptions on each client computer you expect to access the webDAV web folders on
HOTFIX - MAJOR ISSUE - fix KB959439
11 To fully understand this read "WebDAV HOTFIX: RAW DATA TRANSFERS" below
      a) On Windows 7 you need only change one tiny registry value:
           - click START, type "regedit", open link
           -browse to [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MRxDAV\Parameters]
           -on the EDIT menu click NEW, then click DWORD Value
           -Type "DisableEFSOnWebDav" to name it (no speech marks)
           -on the EDIT menu, click MODIFY, type 1, then click OK
           -You MUST now restart this computer for the registry change to take effect.
      b) On Windows Server 2008 / Vista / XP you'll FIRST need to
download Windows6.0-KB959439 here. Then do the above step.
         NB microsoft will ask for your email. They don't care about licence key legality, it is more to keep you updated if they modify that hotfix
12 To test on local machine (eg \\fileserver) and deliberately bypass the firewall.
      a) make sure WebClient Service is running
            (click START, type "services" and open, scroll down to WebClient and check its status)
      b) Open your internet software. Go to address "http://localhost:80" or "http://localhost:80"
            It should show the default "IIS7" image.
            If not, as firewall and port blocking are bypassed (using localhost) it must be a webDAV server setting. Check "Authorization Rules" are set to "Allow All Users"
      c) for one of the "virtual directories" you added (8), add its "alias" onto "http://localhost/"
                e.g. http://localhost/D_drive
            If nothing is listed, check "Directory Browsing" is enabled
13 To test on local machine or a networked client and deliberately try and access through the firewall or port opening of your router.
      a) make sure WebClient Service is running
            (click START, type "services" and open, scroll down to WebClient and check its status)
      b) open your internet software. Go to address "http://<computer>:80" or "http://<computer>:80".
              eg if your server's computer name is "fileserver" go to "http://fileserver:80"
              It should show the default "IIS7" image. If not, check firewall and port blocking.
              Any issue ie if (12) works but (13) doesn't, will indicate a possible firewall issue or router port blocking issue.
     c) for one of the "virtual directories" you added (8), add its "alias" onto "http://<computername>:80/"
               eg if alias is "C_driver" and your server's computer name is "fileserver" go to "http://fileserver:80/C_drive"
               A directory listing of files should appear.
--- ON EACH CLIENT ----
HOTFIX - improve upload + download speeds
14 Click START and type "Internet Options" and open the link
      a) click the "Connections" tab at the top
      b) click the "LAN Settings" button at the bottom right
      c) untick "Automatically detect settings"
HOTFIX - remove 50mb file limit
15 On Windows 7 you need only change one tiny registry value:
      a) click START, type "regedit", open link
    b) browse to [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WebClient\Parameters]
       c) click on "FileSizeLimitInBytes"
       d) on the EDIT menu, click MODIFY, type "ffffffff", then click OK (no quotes)
HOTFIX - remove prompt for user+pass on opening an office or pdf document via WebDAV
16 On each clientpc click START, type "Internet Options" and open it
         a) click on "Security" (top) and then "Custom level" (bottom)
         b) scroll right to the bottom and under "User Authentication" select "Automatic logon with current username and password"
         SUCH an easy fix. SUCH an annoying problem on a clientpc
   NB: this is only an issue if the file is opened through windows explorer. If opened through the "open" dialogue of the software itself, it doesn't happen. This is as a WebDAV mapped drive is consdered a "web folder" by windows
explorer.
TEST SETUP
17 On the client use the normal "map network drive"
            e.g. server= "http://fileserver:80/C_drive", tick reconnect at logon
            e.g. CMD: net use * "http://fileserver:80/C_drive"
         If it doens't work check "WebDAV Authoring Rules" and check NTFS permissions for these folders. Check that on the filserver the elected impersonation user that the client is logging in with (clientpc
"manage network passwords") has NTFS permissions.
18 Test that EFS is now working over the network
       a) On a clientpc, map network drive to http://fileserver/
       b) navigate to a folder you know on the \\flieserver is encrypted with EFS
       c) create a new folder, create a new file.
           IF it throws an error, check carefully you mapped to the WebDAV and not file share
              i.e. mapped to "http://fileserver" not "\\fileserver"
           Check that on clientpc the required efs certificate is installed. Then check carefully on clientpc what user account you specified during the map drive process. Then check on the \\fileserver this
account exists and has the required EFS certificate installed for use. If necessary, on clientpc click START, type "Manage Network Passwords" and delete the windows credentials currently in the vault.
       d) on clientpc (through a webDAV mapped folder) open an encrypted file, edit it, save it, close it. On the \\fileserver now check that file is readable and not gobble-de-goup
       e) on clientpc copy an encrypted efs file into a folder (a webDAV mapped folder) you know is not encrypted on \\fileserver. Now check on the \\fileserver computer that the file is readable and not gobble-de-goup (ie the
clientpc decrypted it then copied it).
        If this fails, it is likely one in IIS setting on fileserver one of the shared virtual directories is set to: "pass through authentication" when it should be set to "connect as"
        If this is not readable check step (11) and that you restarted the \\fileserver computer.
19 Test that clients don't get the VERY annoying prompt when opening an Office or PDF doc
      a) on clientpc in windows explorer browse to a mapped folder you know is encrypted and open an office file and then PDF.
            If a prompt for user+pass then check hotfix (16)
20 Consider setting up a recycling bin for this mapped drive, so files are sent to recycling bin not permanently deleted
      a) see the last comment at the very bottom of
this page:
Points to consider:
   - NB: WebDAV runs on \\fileserver under a local user account, so double check local NTFS permissions for that local account and adjust file permissions accordingly. If the local account doesn't have permission, the webDAV / web folder share won't
either.
- CONSIDER: IP Security (IPSec) or Secure Sockets Layer (SSL) to protect files during transport.
MORE INFO: HOTFIX: RAW DATA TRANSFERS
More info on step (11) above.
Because files remain encrypted during the file transfer and are decrypted by EFS locally, both uploads to and downloads from Web folders are raw data transfers. This is an advantage as if data is intercepted it is useless. This is a massive disadvantage as
it can cause unexpected results. IT MUST BE FIXED or you could be in deep deep water!
Consider using \\clientpc to access a webfolder on \\fileserver and copying an encrypted EFS file (over the network) to a web folder on \\fileserver that is not encrypted.
Doing this locally would automatically decrypt the file first then copy the decrypted file to the non-encrypted folder.
Doing this over the network to a web folder will copy the raw data, ie skip the decryption stage and result in the encrypted EFS file being raw copied to the non-encrypted folder. When viewed locally this file will not be recognised as encrypted (no encryption
file flag, not green in windows explorer) but it will be un-readable as its contents are still encrypted. It is now not possible to locally read this file. It can only be viewed on the \\clientpc
There is a fix:
      It is implimented above, see (11) above
      Microsoft's support page on this is excellent and short. Read "problem description" of "this microsoft webpage"
Other problems + fixes
PROBLEM: Can't find server due to network location.
     This one took me a long time to track down to "network location".
     Win 7 uses network locations "Home" / "Work" / "Public".
     If no gateway is specified in the IP address, the network is set to '"unidentified" and so receives "Public" settings.
     This is a disaster for remote file share access as typically "network discovery" and "file sharing" are disabled under "Public"
     FIX = either set IP address manually and specify a gateway
     FIX = or force "unidentified" network locations to assume "home" or "work" settings -
read here or
here
     FIX = or change the "Public" "advanced network settings" to turn on "network discovery" and "file sharing" and "Password Protected Sharing". This is safe as it will require a windows
login to gain file access.
PROBLEM: Deleting files on network drive permanently deletes them, there is no recycling bin
       By changing the location of "My Contacts" or similar to the root directory of your mapped drive, it will be added to recycling bin locations
      Read
here (i've posted a batch script to automatically make the required reg files)
I really hope this helps people. I hope the keywords + long title give it the best chance of being picked up in web searches.

What probably happens is that processes are using those mounts. And that those processes are not killed before the mounts are unmounted. Is there anything that uses those mounts?

Photo's look over saturated when compaired with Preview and PS.

My g/f's photos look natural when she views them in Preview and Photoshop, yet when viewed within iPhoto they look over saturated!
Which one represents the truest viewer and why are they different?
Thanx
Tc

Can I just say...
I ask anyone with Tiger and 6.0.3 to double click a photo from within iPhoto so it goes to edit within Photoshop. As soon as the photo arrives at PS it looks fine and as it should be. Compare the two and iPhoto's is aweful!!
Seriously, dont edit anything in iPhoto. The colour profiling is all over the place!
Tc

How to install LR5 via the Cloud? LR4 says no updates available. [was: Help with purchases and upgrades.]

I am a CC member.
1- I can not find the chat support.
2- I need LR5 but my app says no updates, even though I am only on 4.
3- This site sends me in circles and my app is no help whatsoever. I have now updated to OS X Yosemite v10.10, and need LR5. I purchased CC for this reason, but I still don't see how to upgrade. After hours of installs and upgrades, I'm getting frustrated. Thanks for the help, its much appreciated.

AprilThisWay it is likely your Lightroom issue is related to having the incorrect Adobe Application Manager/Creative Cloud Desktop application installed. The current release version is 1.8.0.447. You can find additional details at Creative Cloud Help | Creative Cloud app for desktop | Release Notes.
I would recommend utilizing the uninstall instructions available in the link referenced in message #7. Once you have run all the available uninstallers available in the Applications/Utilities/Adobe Installers folder then please use the CC Cleaner Tool. You can find details, and a download link, for the CC Cleaner tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
If you continue to experience difficulties can you please post what changes were made to your computer in addition to upgrading to Mac OS 10.10.

Updating a Documentum virtual document with insets and graphics

(In which forum does this question belong?)
(FM11 with the EMC Documentum connector.)
I understand that the EMC Documentum connector to FM11 creates the "virtual document" resource in Documentum from a FM book and its dependent files. The creation of the virtual document happens when the book is first uploaded from FM11 through the CMS interface to Documentum.
That works for me.
How do I add referenced graphics to, or remove referenced graphics from, a chapter of the book so that the virtual document resource is automatically updated during check-in, check-out, or when I click on a control (that I don't see in the interface) ?
Will a workflow cause the EMC Documentum interface do that?
Or do I need to perform all additions to and deletions from the virtual document through, as an example, the Webtop interface?
Backstory
From work of a colleague last year, I inherited a book with referenced graphics.
The book and all of its chapter files reside in Documentum. A Documentum "virtual document" resources enables me to check out the book so that it and all dependent files become available.
The structure in the Documentum tree, and on the workstation Documentum cache, is similar to this:
_Book at top level
_Graphics folder at top level
_Chapter_1
_Chapter_2
I have successfully:
Created a graphic file and stored it in _Graphics on my workstation desktop (not the cache)
Uploaded the graphic to the _Graphics folder in Documentum through the Repository Manager.
In a _Chapter_# file, added the graphic to the chapter by reference. Using the Repository Mananger, I selected the graphic file from Step 2. The "progress bar" in FM indicated that FM was downloading the graphic file to the cache.
Saved the chapter file.
Checked in the book through Repository Manager. All of the chapter files and graphics checked in as expected.
Checked out the book through Repository Manager.
Opened the _Chapter_# file from step 3.
FM asks me to identify the location of the new graphic file.
I check the Repository Manager. The new graphic file is not checked out, no apparently it is not part of the book virtual document resource.

Hi cammic3319
Yes you can change the word document, then make a new PDF then replace the form with the fields with the new PDF.
If you are careful and do not change the position of the fields then it will fit right in.
If you change or add fields then with Acrobat you will have to rearrange the fields to match.
Ron A

My ipod 4th gen won't update to the new one with imessage and all that.

I got my ipod touch in march 2011. So its not ios 5. But everytime i plug it in this is what happens step by step.
1. Itunes comes up like usual and asks me if i want to updated my ipod to 5.0.1.
2. The tag your pictures come up.
3.I tag the pitures and say ok to the updating.
4. the sound comes up to say that my pics are uploaded.
5.it contacts the apple people.
6.it says the are some pucheses that haven`t been transefed. but i click continue
7.it says that it will restore and backup.(update too)
8.it starts backing it up.
9. it says and error occurered while backing it up.(-43) but i hit update anyways and continue
10. its says that it cant be restored because the ipod cannot be found.
it never axctually gets to the state of updating. in wont restore. I have tried updating itunes to 10.5 and putting the iopod into recovery mode. when i put it into reconvery mode and plug it back in, itunes says you have to restore it. i hit restore but then itunes says it cant and then the ipod is sunddenly normal again, like it was never put into recovery mode.

Try:
iOS: Troubleshooting backup issues in iTunes
Alsi this completed [revious discussion.
Error -43:

Updating Safari to keep pace with AOL and IE?

Hello:
I have noticed that AOL and MS have just made updates--OpenRIde and IE--which do not appear to support Mac users. Also, Firefox is in the process of being updated, but don't know if it fully supports Macs.
In view of these developments, does anyone know if AOL, MS, et al. are planning to continue to support Macs on a current basis with their new developments, AND, is APPLE considering, or in the process of, updating Safari to match or exceed these other upgrades?
Thanks!
Jim A

You're welcome.
Apple's approach to Safari has been to make new features available only in the latest OS, that is not available to older versions. Reasons are probably economic, as well as pragmatic (would require changes to the operating system necessary to accommodate changes to Safari's engine.)
If you want to make your opinion known, you can send feedback to Apple here.
Please mark this post "solved". Helpful for others looking for a solved solution to a similar question, also helpful for me.
Aloha from Big Island.
iMac G5 Rev C 20" 2.5gb RAM 250 gb HD/iBook G4 1.33 ghz 1.5gb RAM 40 gb HD Mac OS X (10.4.8) LaCie 160gb d2 HD Canon i960 printer

Since update,mini ipad wont charge with cable and charger.Bought new one same thing.

Since i did the 7.0.4 update, my mini ipad wont charge with the factory supplied charger and cord. I bought a new cord and charger and it still would not charge. I only have it 8 months. Help

At 8 months you're still within the one-year warranty (even without extended AppleCare warranty).
I would suggest taking the device (and your chargers) to an Apple Store if there is one nearby, or call AppleCare at 1-800-275-2273 in the U.S. (see http://www.apple.com/contact/ for AppleCare support numbers outside the U.S.) to see about getting the device serviced.

As I can see from others, apparently I am not the only who cannot access ibooks bookstore since doing the iOs7 update. What's up with that and is there going to be a fix soon?

Why can't I access the ibookstore from my ibooks account?

Way to go, James Ward, I had the exact same problem, couldn't access ibookstore after update to IOS7. I did what you said (signing out and signing back into itunes and apps stores -- believing very strongly that it would not work -- and it did work. Now I'm accessing ibookstore on iphone normally. Have no idea why this should solve an ibooks issue, but good call by you.

How can I update firefox in a network with proxy and firewall?

Good morning,
I use firefox 10.0.1 and I am trying update to 10.0.2 but I can't.
My desktop is connected on lan of my job, and here have a proxy and a firewall. What can I do or release on servers to update the browser?

You can ask your IT to have you download the updates or give you the address of the proxy server. With proper description of request and the approval of your superior, I'm sure the support team will allow it.

The most resent Firefox update has a conflicting application with adobe and all pdf files have to open firefox before opening

My issue started with downloading the most current Firefox. Firefox opens multiple empty tabs (20 -30 or more) every time I use adobe reader. I changed the action for a content type to show adobe reader. It was showing open the file in adobe in Firefox. I uninstalled and reinstalled Firefox twice and this did not work. I uninstalled Adobe Reader and Air but could not uninstall Adobe Flash Player because of a conflicting Application with Firefox. I then uninstalled Firefox and was able to uninstall Adobe Flash Player. I reinstalled Adobe Reader only and then Firefox. I no longer have multiple empty tabs opening up but each time I open a pdf file, Firefox has to open as well. I am operating on Windows 7 Home edition. Can some one help this is a nuisance.
Thank you,
Steve Zalkin

Try to rename (or delete) the mimeTypes.rdf file in the Firefox profile folder to reset all file actions.
*http://kb.mozillazine.org/mimeTypes.rdf
*http://kb.mozillazine.org/File_types_and_download_actions#Resetting_download_actions
You can check the value of the plugin.disable_full_page_plugin_for_types pref on the about:config page and remove the application/pdf part if present or reset the pref to the default via the right-click context menu if you want to display PDF documents in Firefox with another application (i.e. not the built-in PDF Viewer).
See also:
*https://support.mozilla.org/kb/view-pdf-files-firefox-without-downloading-them
*https://support.mozilla.org/kb/disable-built-pdf-viewer-and-use-another-viewer

My phone was working fine and at the same time the samsung logo came up saying there was a software update, the screen went green with lines and static. Help?

I spent time online chatting with reps from Samsung who tried to get me to do a factory reset even though I'd already told them I couldn't access the screen at all. They ended up suggesting I just send it in for a warranty replacement as the phone was only purchased in the summer. I'd like to see if there are other options? I'm trying Verizon's Software Repair assistant but it seems to be stuck at the 25% downloading mark for quite some time. I'm worried I've killed all my data back up as a result. ANY help would be incredible now.

Morning DeeHutton,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Best of luck,
Mario

We have 2 iphone 4s which have just been updated with IOS5 and whilst setting up icloud the phone contacts were merged and now i have lost my phone contacts on first iphone 4 which have been replaced with phone contacts from my second iphone 4. help?

We have two Iphone 4 handsets. I updated first handset with IOS5 and activated Icloud with my existing Itunes account details - no problems. I then did the same on the second handset and instead of setting up a different Icloud account for the second hanset I mistakenly used the same details as on the first handset and merged the contacts thinking it would add all contacts to both handsets but it instead replaced contacts from first handset with those from the second handset.
How do I get back my contacts from the first hanset?
I read somewhere Icloud saves the last 3 backups which suggests all my contacts that have disappeared are somewhere but how do i find them ???
Help ???

Here's how to do it.
1. App Store, iTunes Store should have the same AppleID on Computer and iPhones. (Free to share apps, music and books... )
2. Person A uses the same purchasing account for everything (ie. email, contacts and ...).
3. Person B have the same purchase account see no. 1 (for App Store and iTunes Store) but create a second AppleID for iCal, e-mail, contacts and etc.

Lync on websearch only but updates from active directory are not processed.

Hello,
I use "websearch only" for "addressbookavailability". This is working fine on all client.
I have a problem with changes in active directory. When we change for example "job title" of someone then the old "job title" stays present on lync client. When i do a reset of the client of a new installation the new "job title"
is present.
Although we use "websearch only" for some changes it seems that the local address book of lync is still used.
Does someone know how i can force a lync client to also query active directory for this.
I know that the lync server updates every night but on many clients the local address book is not updated.
Regards

You still can force the Addressbook replication by running update-csuserdatabase and update-csadressbook. I suggest you delete the .slab files from Lync share web folder 0000000\000000 folder and then run above command. that will create brand new set of
files. the delete the sip folder from client PC and then restart the client to force download the local copy. see if that fix your issue.
http://thamaraw.com
Hello,
I'm sure this option will work. But this means that we have to do this on a regulary basis.
Is there no option to "force" lync client to query Active Directory all the time ? Not only for users.

My Ipad on version 6.1.2 , I can not updated to 6.1.3 and I can not restore it as we'll . I have tried with ITunes and with the device it self , please help

I can not restore my IPad and I can not update it . I tried with ITunes and with the device as well
Any help. Please

It really helps if you describe what is happening, otherwise there is no way to offer meaningful suggestions. Just saying "I can't ..." Doesn't tell us anything helpful.

Acrobat 7.1 update over 7.0.9 with GPO and Active Directory

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