Acrobat 7 update doesn't work - Error 1304

I'm running Vista Home Premium and trying to upgrade Acrobat Pro 7.0.0 to Acrobat Pro 7.1.1. The update supposedly fixes a security hole and was released yesterday, 03/18/09. Every time I try to run the update, I get "Error 1304: Error writing to file C:\Program Files\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll. Verify that you have access to that directory."
Adobe support (800 8336687) refuses to provide phone support for Acrobat 7 (which seems odd considering they just issued an update), but referred me to article 329117: http://kb.adobe.com/selfservice/viewContent.do?externalId=329117&sliceId=2
I tried all of the solutions in this article and none of them work. Every time I try to start Acrobat, the install begins again and fails with Error 1304, so the update has effectively destroyed Acrobat Pro.
Somebody please help me!

You have to install the updates in order, not just to the final one. It is probably simplest to go to the Adobe.com > downloads > updates site and look at all the updates. Download all the applicable updates and install them in order.

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Ok, I've added the registry setting you mentioned, then I've started "AdobeARMHelper.exe" again to get the tray notification about the available update. Then I've clicked it, I got the download window, I clicked "Download", then 1 second later I got another tray notification about the update being ready to install (maybe it takes so little time because the update is already in my computer and so it doesn't download anything). Then I clicked the tray notification and got the install window. I clicked Install, and nothing else happened, as always.
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[2013-07-09 01:09:37] Adobe ARM launcher started.
[2013-07-09 01:09:37] Command Line:
[2013-07-09 01:09:37] ARM path: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2013-07-09 01:09:37] Re-launch ARM succeeded
[2013-07-09 01:09:37] Adobe ARM launcher finished
[2013-07-09 01:09:37] Adobe ARM 1.7.2.0 logging started.
[2013-07-09 01:09:37] Command Line:
[2013-07-09 01:09:37] FindCurrentPDFOwner...
[2013-07-09 01:09:37] .pdf value: AcroExch.Document.11
[2013-07-09 01:09:37] GetFileVersion(): C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
[2013-07-09 01:09:37] File version: 11.0.2.0
[2013-07-09 01:09:37] ProductCode: {AC76BA86-7AD7-1034-7B44-AB0000000001}
[2013-07-09 01:09:37] ProductName: Adobe Reader XI (11.0.02) - Español
[2013-07-09 01:09:37] ProductVersion: 11.0.02
[2013-07-09 01:09:37] ProductUACPatching: enabled
[2013-07-09 01:09:37] Product UI Language: ESP
[2013-07-09 01:09:37] ProductLanguage installed: 1034
[2013-07-09 01:09:37] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\11.0
[2013-07-09 01:09:37] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 11.0\
[2013-07-09 01:09:37] InitUIStrings...
[2013-07-09 01:09:37] InitListener...
[2013-07-09 01:09:37] Init...
[2013-07-09 01:09:37] Notify...
[2013-07-09 01:09:37] Could not find ARM server to notify
[2013-07-09 01:09:37]    GetLastError(): 2 - El sistema no puede encontrar el archivo especificado.
[2013-07-09 01:09:37] StartServer...
[2013-07-09 01:09:37] IsVistaOrLater returns 1
[2013-07-09 01:09:37] ARM Server started
[2013-07-09 01:09:37] Action added: Listener
[2013-07-09 01:09:37] RunAutomatic...
[2013-07-09 01:09:37] Launched: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\Reader_sl.exe
[2013-07-09 01:09:37] CanStart...
[2013-07-09 01:09:37] IsEULA_Accepted...
[2013-07-09 01:09:37] EULA accepted from 2
[2013-07-09 01:09:37] IsPatchingDisabled...
[2013-07-09 01:09:37] Admin User, IsElevated returns 1
[2013-07-09 01:09:37] GetPreferences...
[2013-07-09 01:09:37] Using found registered preference AUTO_CHECK_UPDATES
[2013-07-09 01:09:37] IsTimeElapsed...
[2013-07-09 01:09:37] Minutes elapsed: 82867
[2013-07-09 01:09:37] IsErrorExpired...
[2013-07-09 01:09:37] Last error is not registered
[2013-07-09 01:09:37] InitDownloadManager...
[2013-07-09 01:09:37] UAC is enabled
[2013-07-09 01:09:37] CanStart returns 1
[2013-07-09 01:09:37] Network is available, waited 0 ms
[2013-07-09 01:09:37] Action added: Download Manifest
[2013-07-09 01:09:37] Downloading Manifest:
[2013-07-09 01:09:37]    URL: https://armmf.adobe.com/arm-manifests/win/Reader11Manifest.msi
[2013-07-09 01:09:37]    file: C:\ProgramData\Adobe\ARM\Reader_11.0.02\Reader11Manifest.msi
[2013-07-09 01:09:37] DownloadFileAndWait()
[2013-07-09 01:09:37] Creating BITS job LocalFileName:C:\ProgramData\Adobe\ARM\Reader_11.0.02\Reader11Manifest.msi
[2013-07-09 01:09:37] Creating BITS job RemoteName:https://armmf.adobe.com/arm-manifests/win/Reader11Manifest.msi
[2013-07-09 01:09:37] downLoadFileSet(): File Count: 1
[2013-07-09 01:09:40] StoreCRD...
[2013-07-09 01:09:40] No CRD to store
[2013-07-09 01:09:40] Manifest downloaded successfully with BITs: C:\ProgramData\Adobe\ARM\Reader_11.0.02\Reader11Manifest.msi
[2013-07-09 01:09:40] Action deleted: Download Manifest
[2013-07-09 01:09:40] InitSession...
[2013-07-09 01:09:40] InitUpdateData...
[2013-07-09 01:09:40] InitUpgrade...
[2013-07-09 01:09:40] Upgrade data not available: Upgrade ID
[2013-07-09 01:09:40] File list in Manifest: AdbeRdrUpd11003.msp
[2013-07-09 01:09:40] InitUpdateFiles...
[2013-07-09 01:09:40] EvaluateCondition...: AdbeRdrUpd11003_all
[2013-07-09 01:09:40] InitUpdateAttributes...
[2013-07-09 01:09:40] New file object: AdbeRdrUpd11003.msp
[2013-07-09 01:09:40] AddFileObject...
[2013-07-09 01:09:40] InitFilesInUse...
[2013-07-09 01:09:40] info: WaitFilesInUse is not set in Manifest
[2013-07-09 01:09:40] InitManifestProperties...
[2013-07-09 01:09:40] ErrorDetailsURL property found in manifest
[2013-07-09 01:09:40] Found AllowServiceConditions: SvcCond1;SvcCond2
[2013-07-09 01:09:40] EvaluateCondition...: SvcCond1
[2013-07-09 01:09:40] ProcessFileCondition...
[2013-07-09 01:09:40] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2013-07-09 01:09:40] File version: 1.7.2.0
[2013-07-09 01:09:40] Condition met
[2013-07-09 01:09:40] EvaluateCondition...: SvcCond2
[2013-07-09 01:09:40] ProcessFileCondition...
[2013-07-09 01:09:40] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARMHelper.exe
[2013-07-09 01:09:40] File version: 1.7.2.0
[2013-07-09 01:09:40] Condition met
[2013-07-09 01:09:40] AllowServiceMode property found in manifest: 2
[2013-07-09 01:09:40] Service not allowed - unknown AllowServiceMode value
[2013-07-09 01:09:40] WhatsNewURL property found in manifest
[2013-07-09 01:09:40] UpgradeName property found in manifest
[2013-07-09 01:09:40] info: AllowCancelBITsJobs is not set in Manifest
[2013-07-09 01:09:40] InitArmUpdate...
[2013-07-09 01:09:40] EvaluateCondition...: DisableArmUpdate
[2013-07-09 01:09:40] ArmUpdate record found.
[2013-07-09 01:09:40] IsNewArmAvailable...
[2013-07-09 01:09:40] GetFileVersion(): C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2013-07-09 01:09:40] File version: 1.7.2.0
[2013-07-09 01:09:40] IsNewArmAvailable: NewBuildNumber > BuildNumber, returning 1.
[2013-07-09 01:09:40] AddArmUpdateObject:
[2013-07-09 01:09:40]    file - ARM.msi
[2013-07-09 01:09:40]    ARM version - 1.7.4.0
[2013-07-09 01:09:40]    type - 7z
[2013-07-09 01:09:40]    url - https://armmf.adobe.com/arm-updates/win/ARM/1.7.4/ARM_1740.msi
[2013-07-09 01:09:40] ShowArmDialog...
[2013-07-09 01:09:41] Action added: Dialog
[2013-07-09 01:10:05] SetupArmUpdate...
[2013-07-09 01:10:05] DownloadArmUpdate...
[2013-07-09 01:10:05] Extract7zArchive...
[2013-07-09 01:10:05]    File: C:\ProgramData\Adobe\ARM\Reader_11.0.02\ARM.msi
[2013-07-09 01:10:05]    archive file: C:\ProgramData\Adobe\ARM\Reader_11.0.02\AdobeARM.bin
[2013-07-09 01:10:05] ExtractFilesFrom7zArchive...
[2013-07-09 01:10:05] C:\ProgramData\Adobe\ARM\Reader_11.0.02\7626
[2013-07-09 01:10:05]    GetLastError(): 2 - El sistema no puede encontrar el archivo especificado.
[2013-07-09 01:10:05] Archive path: C:\ProgramData\Adobe\ARM\Reader_11.0.02\AdobeARM.bin
[2013-07-09 01:10:05] Files extracted successfully at: C:\ProgramData\Adobe\ARM\Reader_11.0.02\7626
[2013-07-09 01:10:05] SetupArmUpdate returns 1
[2013-07-09 01:10:05] DownloadFiles...
[2013-07-09 01:10:05] File already exist and valid: C:\ProgramData\Adobe\ARM\Reader_11.0.02\AdbeRdrUpd11003.msp
[2013-07-09 01:10:05] CancelJobs
[2013-07-09 01:10:05] GetJobs
[2013-07-09 01:10:05] no registered jobs
[2013-07-09 01:10:05] InitInstalls...
[2013-07-09 01:10:05] File to be added to install object: C:\ProgramData\Adobe\ARM\Reader_11.0.02\AdbeRdrUpd11003.msp
[2013-07-09 01:11:18] RelaunchARM...
[2013-07-09 01:11:18] Command line for restart: /ArmUpdateExe:"C:\ProgramData\Adobe\ARM\Reader_11.0.02\7626" /MODE:1 /PRODUCT:Reader /VERSION:11 /LANG:ESP
[2013-07-09 01:11:18] Launcher path: C:\ProgramData\Adobe\ARM\Reader_11.0.02\7626\AdobeARMHelper.exe
[2013-07-09 01:11:18] ShellExecute succeded.
[2013-07-09 01:11:18] Action deleted: Dialog
[2013-07-09 01:11:18] Notify...
[2013-07-09 01:11:18] WriteFile succeeded in Notify
[2013-07-09 01:11:18] Requested to stop listener
[2013-07-09 01:11:18] Confirming request to stop listener
[2013-07-09 01:11:18] Action deleted: Listener
[2013-07-09 01:11:18] Cleanup...
[2013-07-09 01:11:18] ARM returns ERROR_SUCCESS
[2013-07-09 01:11:18] Adobe ARM 1.7.2.0 logging finished.
It seems there are some errors in Spanish, probably because they come from Windows, which is configured in Spanish in my PC. "El sistema no puede encontrar el archivo especificado" means "The system cannot find the file specified".
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Am 19.12.2014 um 01:54 schrieb Jeff A Wright <[email protected]>:
Creative Cloud Updater doesn't work
created by Jeff A Wright in Creative Cloud Download & Install - View the full discussion
Antonia do you receive any specific error messages? What operating system are you using?
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7028715#7028715 and clicking ‘Correct’ below the answer
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Acrobat 7 update doesn't work - Error 1304

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