Acrobat 8.0.0 for Mac loads all PDFs with no menu bar visible

Hello,
First time poster. I've searched for a similar post on these forums but did not find anything. Hopefully this is not a repost.
I have a user on a MacBook Pro running Acrobat 8.0.0 with an odd issue. Anytime she double-clicks on a PDF file she has not previously opened, Acrobat launches with no menu bar present. Going to View and then Menu Bar or hitting ⇧⌘M brings it back. I then quit Acrobat and double-click on another PDF the user has never opened. The menu bar is gone again.
Opening previously opened PDFs works fine, the menu bar is present. This is what I've tried so far:
1. Went to View > Toolbars > More Tools... and customized the toolbar. Once done, I quit Acrobat and then launched again with another previously unopened PDF.
2. Went to View > Toolbars > Reset Toolbars. Then closed Acrobat and opened again with a previously unopened PDF.
3. Went to View > Toolbars > Lock Toolbars. Then closed Acrobat and opened again with a previously unopened PDF.
None of these steps fixed the issue. Is there a coniguration file somewhere in the Library that controls this that I may delete? I'm wondering if I'll just have to uninstall and reinstall Acrobat.
Any help would be greatly appreciated.
Thanks!

Checked those options, and the user had already unchecked it in the hopes of resolving the problem...
I misspoke, it's not the menu bar, it's the toolbar. I'll update the post.
I haven't done an update on it, that was going to be my next step. If that doesn't work, I may just completely uninstall and re-install it.
Thanks for the help.

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