Acrobat 8.0 Distiller won't start

I get the following message: Acrobat Distiller cannot continue because Acrobat is not activated. Click Retry after activating Acrobat to continue. Click Cancel to quit Acrobat Distiller
But acrobat is activated, the activate button is grayed out.

Hi Rob,
Please try the steps mentioned in the KB: http://helpx.adobe.com/acrobat/kb/error-pdf-creation-cannot-continue.html
Regards,
Rave

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amt3.log
2012-06-12 07:54:34 [5740] AMT: START SESSION, library version 3.5.0.34,3.5
2012-06-12 07:54:34 [5740] AMT: Initializing C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\
2012-06-12 07:54:34 [5740] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2012-06-12 07:54:34 [5740] AMT: Virtualization Turned off
2012-06-12 07:54:34 [5740] ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll
2012-06-12 07:54:34 [5740] ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll
2012-06-12 07:54:34 [5740] PCDService: PCD Service in threaded mode
2012-06-12 07:54:34 [5740] performance: AMTPreObtainProductLicense took 4.550707 ms
2012-06-12 07:54:34 [5740] PCD thread: PCD thread started
2012-06-12 07:54:34 [5740] ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll
2012-06-12 07:54:34 [5740] ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll
2012-06-12 07:54:34 [5740] AMT: App Product Locale [0] = en_US
2012-06-12 07:54:34 [5740] config: Loading configuration for C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT\application.xml
2012-06-12 07:54:34 [5740] config: Found payload code {AC76BA86-1033-F400-7760-000000000005}
2012-06-12 07:54:34 [5740] PCDService: found driver code {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] config: config: Host app was installed, using installed license configuration.
2012-06-12 07:54:34 [5740] PCDService: No value for key [FLMap] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] config: Setting current license to the driver at startup because no mapping was found.
2012-06-12 07:54:34 [5740] config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [ALL]
2012-06-12 07:54:34 [5740] config: payload code: {AC76BA86-1033-F400-7760-000000000005}
2012-06-12 07:54:34 [5740] config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] config: driver licensing code: DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] config: current licensing code: DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] config: current locale code: ALL
2012-06-12 07:54:34 [5740] config: Done loading configuration
2012-06-12 07:54:34 [5740] AMT: Locale from PCD [0] = en_US
2012-06-12 07:54:34 [5740] AMT: Reordered Installed App Product Locale [0] = en_US
2012-06-12 07:54:34 [5740] config: Setting insalled locales
2012-06-12 07:54:34 [5740] config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
2012-06-12 07:54:34 [5740] ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\asneu.dll
2012-06-12 07:54:34 [5740] ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\asneu.dll
2012-06-12 07:54:34 [5740] AMT: config: Finding license info for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] AMT: config: PayloadCode: {AC76BA86-1033-F400-7760-000000000005}
2012-06-12 07:54:34 [5740] AMT: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] AMT: config: Installed LicensingCode: DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [BridgeTalkCode] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [BridgeTalkCode] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [AcrobatPro-AS1-Win-GM] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [EULA] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Registration] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Registration] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Growl] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Growl] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] AMT: config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.
2012-06-12 07:54:34 [5740] PCDService: No value for key [SuiteFeatureCount] in hive [DesignWebSuitePremium-CS6-Win-GM] in master.
2012-06-12 07:54:34 [5740] AMT: Application can be serialized (sif file found).
2012-06-12 07:54:34 [5740] PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2012-06-12 07:54:34 [5740] config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [SN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] config: No ALL licensed serial number found in DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [AMTConfigPath] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
2012-06-12 07:54:34 [5740] PCDService: No value for key [LineCV 6] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] PCDService: No value for key [LineCV 7] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] AMT: First launch (serial [90148700767331006075]).
2012-06-12 07:54:34 [5740] AMT: Application state initialized. Obtaining Product License.
2012-06-12 07:54:34 [5740] AMT: Obtaining client features from cache.
2012-06-12 07:54:34 [5740] AMT: Obtaining client product info from cache.
2012-06-12 07:54:34 [5740] AMT: Forcing first launch workflow because product is not licensed from previous launch.
2012-06-12 07:54:34 [5740] AMT: AMT: Obtaining Product License.
2012-06-12 07:54:34 [5740] AMT: Launch Workflow not yet done in foreground in this session.
2012-06-12 07:54:34 [5740] AMT: Starting First Launch Workflow
2012-06-12 07:54:34 [5740] AMT: Running in PROV_APP
2012-06-12 07:54:34 [5740] PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] config: Using default media policy RET
2012-06-12 07:54:34 [5740] uiswitch: EULA has already been accepted.
2012-06-12 07:54:34 [5740] AMT: Starting ALM workflow.
2012-06-12 07:54:34 [5740] AMT: Initializing ALM for serialized activation.
2012-06-12 07:54:34 [5740] ALMService: Initializing as licensed app
2012-06-12 07:54:34 [5740] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2012-06-12 07:54:34 [5740] SLCoreService: Starting up SLCore 1.5 Release (build 1.5.21.224873).
2012-06-12 07:54:34 [5740] SLCoreService: Service construction took 0.0 ms and succeed.
2012-06-12 07:54:34 [5740] ALM: _info_: LEID passed DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0
2012-06-12 07:54:34 [5740] ALM: _info_: Host app is Licensable App
2012-06-12 07:54:34 [5740] PCDService: No value for key [AcrobatPro-AS1-Win-GM{|}16] in hive [SSC-AS1-LE-Dominance] in master.
2012-06-12 07:54:34 [5740] config: SSC LEID dir not found: C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3.5-Win-GM
2012-06-12 07:54:34 [5740] config: SSC LEID dir not found: C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID AcrobatPro-AS1-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID AcrobatSuite-AS1-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\AcrobatSuite-AS1-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID FrameMakerServer-TS3-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\FrameMakerServer-TS3-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID TechnicalCommunicationSuite-TS3-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS5.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID TechnicalCommunicationSuite-TS3.5-Win-GM with AMT Path
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID V6{}TechnicalCommunicationSuite-TS4-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}TechnicalCommunicationSuite-TS4-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID V6{}FrameMakerServer-TS4-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}FrameMakerServer-TS4-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignWebSuitePremium-CS6-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignSuiteStandard-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS6-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID MasterCollection-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS6-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID V6{}ELearningSuite-ES6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}ELearningSuite-ES6-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID CreativeCloud-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
2012-06-12 07:54:34 [5740] PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] config: Using default media policy RET
2012-06-12 07:54:34 [5740] ALM: _info_: MediaTagPolicy is RET
2012-06-12 07:54:34 [5740] PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master.
2012-06-12 07:54:34 [5740] ALM: _info_: Canonical LEID is AcrobatPro-AS1-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [901487007673310060752956] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT\SLConfig.xml]
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _time_: (func: ALM_Initialize, duration: 0.016 sec)
2012-06-12 07:54:34 [5740] AMT: Performing ALM silent license verification.
2012-06-12 07:54:34 [5740] PCDService: No value for key [EncryptedSerial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Serial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
2012-06-12 07:54:34 [5740] config: No pre-serial number found in {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] PCDService: No value for key [PSN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache.
2012-06-12 07:54:34 [5740] config: No en_US provisional serial number found in DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [PSN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] config: No ALL provisional serial number found in DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Validate license at Pre-Chrome time
2012-06-12 07:54:34 [5740] ALM: _info_: Searching license for locale en_US ...
2012-06-12 07:54:34 [5740] PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2012-06-12 07:54:34 [5740] config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] SLCoreService: Reading product config [C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT\SLConfig.xml]
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _info_: Found existing serialization under LEID AcrobatPro-AS1-Win-GM, the serial number locale is ALL
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _info_: Cached license is expired for locale en_US, continue the search to next locale
2012-06-12 07:54:34 [5740] ALM: _info_: No valid license found, fall back to the most preferred locale: en_US
2012-06-12 07:54:34 [5740] PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2012-06-12 07:54:34 [5740] config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] SLCoreService: Syncing to license store...
2012-06-12 07:54:35 [5740] SLCoreService: Found server mkey.
2012-06-12 07:54:35 [5740] SLCoreService: Loading license references...
2012-06-12 07:54:35 [5740] SLCoreService: Found 4 license file(s)
2012-06-12 07:54:35 [5740] SLCoreService: Parsing license file [20566957.lic] succeed.
2012-06-12 07:54:35 [5740] SLCoreService: Parsing license file [226832637.lic] succeed.
2012-06-12 07:54:35 [5740] SLCoreService: Parsing license file [28738525.lic] succeed.
2012-06-12 07:54:35 [5740] SLCoreService: Parsing license file [7412525.lic] succeed.
2012-06-12 07:54:35 [5740] SLCoreService: License store synchronization took 32.2 ms and succeed.
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] config: Setting current license to AcrobatPro-AS1-Win-GM [ALL]
2012-06-12 07:54:35 [5740] PCDService: No value for key [LoadTrial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [LoadTrial] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [PDApp_WF] in hive [AcrobatPro-AS1-Win-GM] in cache.
2012-06-12 07:54:35 [5740] PCDService: No value for key [ALM_Info_S1] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.
2012-06-12 07:54:35 [5740] ALM: _info_: Performing Block Check
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] PCDService: No value for key [Subscription] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [Subscription] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [ACT_NOINTERNET] in hive [AcrobatPro-AS1-Win-GM] in cache.
2012-06-12 07:54:35 [5740] PCDService: No value for key [SERVICE_ONLINE] in hive [AcrobatPro-AS1-Win-GM] in cache.
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.046 sec)
2012-06-12 07:54:35 [5740] ALM: _info_: ALM_License_SilentValidate return license status: Invalid
2012-06-12 07:54:35 [5740] AMT: License check shows product is unlicensed.
2012-06-12 07:54:35 [5740] AMT: Product is not activated. Starting ALM launch-time product licensing UI.
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] PCDService: No value for key [PDApp_WF] in hive [AcrobatPro-AS1-Win-GM] in cache.
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] ALM: _info_: Entered ALM_NeedANAG
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [970787040936944783527623] in cache.
2012-06-12 07:54:35 [5740] ALM: _info_: Exiting ALM_NeedANAG
2012-06-12 07:54:35 [5740] AMT: NAG Ignored!!.
2012-06-12 07:54:35 [5740] AMT: Licensing has been refused. Application must exit.
2012-06-12 07:54:35 [5740] AMT: Starting Data Collection for SWTag_Init()
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() productCanonicalLEID = AcrobatPro-AS1-Win-GM;outMappedLEID = AcrobatPro-AS1-Win-GM, unused =
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() productPayloadCode = {AC76BA86-1033-F400-7760-000000000005};driverPayloadCode = {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:35 [5740] PCDService: No value for key [EPIC_APP_543] in hive [AcrobatPro-AS1-Win-GM] in master.
2012-06-12 07:54:35 [5740] AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; AcrobatPro-AS1-Win-GM;
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() License Status = unlicensed
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() Tags 970787040936944783527623; 10.0; TRIAL
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() Product Version 10; 0
2012-06-12 07:54:35 [5740] performance: AMTObtainProductLicense took 117.355057 ms
2012-06-12 07:54:35 [5740] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:35 [5740] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2012-06-12 07:54:35 [5740] ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\updaternotifications.dll
2012-06-12 07:54:35 [5740] ServiceLoader: looking for library C:\Windows\system32\updaternotifications.dll
2012-06-12 07:54:35 [5740] ServiceLoader: Failed to find updaternotifications.dll
2012-06-12 07:54:35 [5740] ALMService: Terminating
2012-06-12 07:54:35 [5740] SLCoreService: Shutting down SLCore 1.5 Release (build 1.5.21.224873).
2012-06-12 07:54:35 [5740] SLCoreService: Service destruction took 0.6 ms and succeed.
2012-06-12 07:54:35 [5740] ALM: _info_: End ALM
2012-06-12 07:54:35 [5740] performance: AMTReleaseProductLicense took 5.815388 ms
2012-06-12 07:54:35 [5740] AMT: END SESSION.

Recently installed Creative Suite 6 and am using Acrobat Pro. Suddenly it crashes and now it won't start. I installed the current update but still not. This happened before, in 2012, and was finally fixed. what do I do? Duncan

Hi all,
My recently installed (Windows 8.1) Acrobat Pro (part of CS6) suddenly stopped working - now it won't start.
This happened on Windows 7 in 2012 and was eventually fixed.
Any advice on what I should do? [I can't find where to post a question to the adobe help people]
- Duncan

Well, the computer stopped starting up at all. It could never find the operating system. I tried safe mode and virtually every other non-standard start-up option. I then did target disk mode with another MBP and got the message: "The disk you inserted was not readable by this computer." I then tried using disk utility and it couldn't retrieve retrieve the data using restore (writing to an external drive). I suspect that this means the hard drive would need to be replaced. In your expert opinions, is this necessarily true? Could this still be just a software problem, or perhaps some other piece of hardware?
Part of the reason I ask is that this laptop is now nearly five years old. It's needed a new battery for two years. If it's a virtual certainty that the hard drive is toast, I don't want to pay $150 for someone to take it out and try to recover any remaining data from it, only to reveal that the data is indeed irretrievable (since the computer itself is probably only worth $300-400 at this point). The nearest Genius Bar is also more than 2 hours away. Am I going about this the right way by using disk utility, given that the hard drive won't mount to the desktop of the other computer? If the hard drive can't be reat in target disk mode, does that confirm that it is the hard drive?
Thanks
Oh also, it does still make the startup noise, even though I can't run the AHT since I can't get it to start up in safemode. I thought this mean that it passing various hardware tests. Does this not apply to the hard drive?
Message was edited by: Euain_ *add-on*

Acrobat reader XI won't start

Hello,
For quite some time now I am unable to open Adobe acrobat reader / any other PDF file.
When I open it, in windows task manager I can see there is a running process, but it stays like that.
I have tried uninstalling, restarting my pc and reinstalling but it still won't start.
I am running on Windows 7 with all the important updates installed.
Can anybody help please?

Now I'm trying to disabled reader_sl.exe from running on startup. I don't see it in Startup menu/Services/msconfig.
The only adobe related program that is running at starting is AdobeARM.exe.
Can anyone please point me in the right direction? Thank you
EDIT: Ok I found it myself. It was the AdobeARM.exe that was running reader_sl.exe. Disabling it in msconfig did the trick.
From this point I am not sure if it was both the eula.exe and reader_sl.exe or just the reader_sl.exe.
Good that I found it, now I can continue using my favorite PDF reader and it seems faster without the speedlauncher. Maybe because I have SanDisk ExpressCache.
Message was edited by: KTang

Acrobat 10 won't start

On a Win7pro/64 machine I've been trying to upgrade form Acrobat 9 to 10. I uninstalled 9, installed 10, and at first got the dialog "internal error occured" then another dialog with a runtime error. I'm installing from an education licensing disk which I think only has 10.0.0, so after the error I downloaded the 10.1.3 update and ran it. Still won't start, but now all I get is "an internal error occurred." The runtime error is gone. And the program still won't start. Here's the details from administrative events.
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level> <Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-08-12T19:25:27.000000000Z" />
<EventRecordID>209396</EventRecordID> <Channel>Application</Channel>
<Computer>MN-PC</Computer>
<Security />
</System>
- <EventData>
<Data>Acrobat.exe</Data>
<Data>10.0.0.396</Data>
<Data>4cc5ebc0</Data> <Data>MSVCR90.dll</Data>
<Data>9.0.30729.6161</Data> <Data>4dace5b9</Data>
<Data>40000015</Data> <Data>0005beae</Data>
<Data>e2c</Data> <Data>01cd78c032854e50</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe</Data> <Data>C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7 eb57\MSVCR90.dll</Data>
<Data>7830f89c-e4b3-11e1-9d61-b8ac6fa97021</Data> </EventData>
</Event>
Any help would be appreciated.

On a Win7pro/64 machine I've been trying to upgrade form Acrobat 9 to 10. I uninstalled 9, installed 10, and at first got the dialog "internal error occured" then another dialog with a runtime error. I'm installing from an education licensing disk which I think only has 10.0.0, so after the error I downloaded the 10.1.3 update and ran it. Still won't start, but now all I get is "an internal error occurred." The runtime error is gone. And the program still won't start. Here's the details from administrative events.
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level> <Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-08-12T19:25:27.000000000Z" />
<EventRecordID>209396</EventRecordID> <Channel>Application</Channel>
<Computer>MN-PC</Computer>
<Security />
</System>
- <EventData>
<Data>Acrobat.exe</Data>
<Data>10.0.0.396</Data>
<Data>4cc5ebc0</Data> <Data>MSVCR90.dll</Data>
<Data>9.0.30729.6161</Data> <Data>4dace5b9</Data>
<Data>40000015</Data> <Data>0005beae</Data>
<Data>e2c</Data> <Data>01cd78c032854e50</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe</Data> <Data>C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7 eb57\MSVCR90.dll</Data>
<Data>7830f89c-e4b3-11e1-9d61-b8ac6fa97021</Data> </EventData>
</Event>
Any help would be appreciated.

Acrobat X Pro won't start

Acrobat X Pro (10.1.6) won't start after Windows update on 3/13/13. Running Windows 7. I do not have CS6 and the Acrofix download does not solve the problem. I have reinstalled the software, applied Adobe updates (at least what I could find) and updated all Dell drivers. Does anyone have a fix for this problem?

Thanks Bill. I did try the repair first before I reinstalled the first
time. I’ll give another go and try the cleaner as well.
Starboard Storage Systems
Daryl W. Overholt
12303 Airport Way, Suite 230
Broomfield, Colorado 80021
(o) 720-446-5105
(m) 303-807-9332
[email protected]
www.starboardstorage.com
From: Bill@VT [email protected]
Sent: Saturday, March 16, 2013 6:38 PM
To: daryloverholt
Subject: Acrobat X Pro won't start
Re: Acrobat X Pro won't start
created by Bill@VT <http://forums.adobe.com/people/Bill%40VT> in *Acrobat
Installation & Update Issues* - View the full
discussion<http://forums.adobe.com/message/5154092#5154092

Acrobat 7 Pro - form won't submit via email, and data won't submit either

Hi. I am trying to create a form for end users at my website to be able to open the form in Reader, enter their data in the form, and click on the "Submit" button to email it back to me (or any other way it can come back would be okay... as long as I can get the data).
In doing some research on program software needed to do this, I came to the conclusion I needed to have the Adobe suite (Acrobat Pro 7, Distiller 7, and Designer 7), and so I spent a lot of money obtaining this software. I also have just downloaded Reader 9.0 (the most recent).
Here are some particulars:
1. Following directions Ive found on Adobe online, and the Help files as well as in this forum, in the form (in Designer), I have the Submit button going to a URL of mailto:[email protected].
2. I've saved the form as a Static PDF Form File in Designer. Things are going well.
3. The form works great in PDF Preview all form fields are setup and act correctly. Super!
4. I FTP my file to the appropriate website, where once the link to the form is clicked the form opens (in Reader) for my users. Perfect!
5. The user then opens the form, and before they start to fill it out, a popup shows this:
Sending Data Fields By Email. Please note: This form contains an email submit button. Clicking this button will email a data file containing data you type into this form. However, the form itself will not be sent. Remember, you cannot save a completed copy of this form with Adobe Reader 9
Then you have the option to Dont show again and a button to Close.
6. After clicking Close, the user is then able to fill in the fields. These fields are standard fields, nothing exceptional, nothing fancy, just text.
7. At the end of the form is the Submit button. When a user clicks this, NOTHING happens. Even when you try to do the File/Send thing, the form will send, but none of the data. Im not so happy right now L
8. In this forum, I now see directions to Reader Enable in Adobe Pro (I do have Adobe Pro). The directions say Advanced/Enable Reader (as in one of the above posts is stated, 'Advanced > Enable Usage Rights in Adobe Reader'). However, I do not have an Enable Usage Rights in Adobe Reader under my Advanced tab. So, continuing to read in other similar posts, I find others dont have this option either so, one question is, where is it??? ;-)
9. Now I see what appears to be another piece of Adobe software that I need, that is LiveCycle? I think Im getting in over my head, as I dont understand
I am new to all this, and am doing my best, but now Im totally confused. All I want to do is have my measly little form open up and have people fill it in and email it back to me so that I can take that data and work with it.
I run (or am trying to run) a non-profit (i.e., Im paying 100% of the bill) website for local Humane Societies who can facilitate offering online Adoption Applications (this is the form Im trying to make happen). I got the form made, and its fillable its just not being able to be submitted online; and when it DID get submitted (first try or so), it came through with no data, and the .xml file data wouldnt populate.
Bottom line question: Is this, what Im trying to do, feasible or not? Im just a simple soul trying to help out some animals. Im not a programmer, so if thats what it takes I guess Im gonna have to give up and forget it. I only wanted to help make things easer for folks to adopt a pet.
Any help by anyone would be totally and gratefully appreciated. Thank you.
keywords: empty form, form not submitting, can't email form, data not transferring, no data in form, can't submit form, can't submit data

Hi, and thank you for the reply.
I've already spent several hundred dollars on getting Adobe Acrobat software, and was hoping there was some work-around on this? What did people do before LiveCycle for instance when they needed to get data from submitted forms via email?
Please don't misunderstand, but as in my example described above, what can a 3rd party do for me (to enable more 'robust rights') that I can't do myself? I'm trying to figure out if I have the software to do it, paid for the software that is "supposed" to do it, why then I need to pay more money to someone else to make the software do what it's supposed to? I sure don't want to have to pay someone to fix it each time I need to make a change in my form for instance...
I'm confused I guess - I suppose the purpose of my asking on the forum here was to hopefully gain some know-how as how to go about doing this myself vs. paying someone else to do it for me. I want to learn, but just don't know where to start. Or, maybe the software I have just doesn't do what I believed it was capable of doing?
Guidance and/or suggestions from all on this point would be very appreciated. Thank you.

Illustrator CS4 won't start, even after reïnstalling.

I reïnstalled the whole Suite but Illustrator still won't start. When I try to open Illustrator the orange windows pops up and you see that parts are being loaded but then it shuts down and is gone. I'm on Windows8.

it can't hurt to try downloaded installation files.
again, uninstall and clean before installing.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.<

Illustrator CS4 won't start

Illustrator CS4 won't start.
Seems to do this every time I have not used it for a while.
Acrobat 9 has same issue

We can't know. You have not provided any system info. From incompatibility with operating system updates to otehr tools blocking components to system restore damaging the installation anything is possible.
Mylenium

XI Pro stopped working and won't start

I used XI Pro on my desktop for a year. It worked perfect. Now, when I click on the icon it looks like it's loading but nothing happens.

Bill,
The suggestion did not work. I posted a response on the blog.
Thanks for you assistance.
In His Service,
Gerry Washington
Stewardship Technology, Inc.
P.O. Box 987
Mt Vernon OH 43050
Toll-Free (866) 604-8880 Ext. 706
www.egsnetwork.com
www.stewardshippayroll.com
"Bill@VT" <[email protected]> said:
XI Pro stopped working and won't start created by ( https://forums.adobe.com/people/Bill%40VT ) in Acrobat Installation & Update Issues - ( https://forums.adobe.com/message/7258179#7258179 )
On Windows (I just don't know how on a MAC), go to Control Panel>Programs & Features. Select Acrobat and run a repair. After the repair, open Acrobat and run Help>updates to be sure you are current.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7258179#7258179 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Acrobat Installation & Update Issues by ( mailto:discussions-community-acrobat-installation_and_update_installatio[email protected] ware.com ) or at ( https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=47 14 )
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C3 won't start on Mac

C3 on start up opens the registration dialog window that is blank leaving my programs useless. The only program that does work is Acrobat. Any suggestions?

If it won't start past the screen with the Apple logo in the center, there's something very badly wrong with your system. Try starting in safe mode (hold down the shift key at startup, starting when you hear the startup chime and letting go when you see the Apple logo). If it starts up fine then (keeping in mind it will take longer than normal to start up in this mode, so be patient), but the problem returns when you reboot normally, you have some incompatible third-party software installed. What that might be is hard to say.
If safe mode doesn't work either, your system is probably badly corrupt. Try reinstalling. Hold down command-R at startup to enter recovery mode. Once you do that, go to Disk Utility and repair the hard drive. If problems are nonexistent or fixed, quit Disk Utility and then reinstall the system. (This will simply replace the existing system files, and should leave all your other stuff alone.) If problems cannot be fixed, report back for more instructions.

Reader won't start, reinstall doesn't help

Hi,
Having trouble with a couple of computers where Adobe Reader won't start up. This is only hapenning on two of our workstations. All are Windows 7 64 bit fully patched. Anti-virus is ESET. Reader is latest 11.0.6.
Upon log in you are presented with an error dialogue titled "reader_sl.exe - application error" with the text "The application was unable to start correctly (0xc0000022). Click OK to close the application."
When you try to start Reader, you get the "Adobe Reader Protected Mode" dialogue. Attempting to open without protected mode results in a "Fatal Error" dialogue stating "Acrobat failed to load its Core DLL".
What I've tried so far includes removing then reinstalling Reader, using the Reader cleanup app and then reinstalling, running a full virus scan, disabling AV, using the TDSSKiller app from Kaspersky.
Anyone have any clues on how to get Reader working or what I should be debugging next?
Thanks.
Ronny

Same problem here, have done the following to try and resolve.
Ran 3 different Rootkit Detectors including Kapersky.
Ran Sophos Scan
Ran sfc /scannow
have reinstalled twice, including a full uninstall and also using the Adobe Clean tool.
Getting very upset and frustrated with this issue, its not malware related in this instance and Adobe need to get their act together.
Have worked in IT support for years now and I have seen more issues with Reader in the last month than ever.
Its become a horrible buggy piece of software.
EDIT: Not to mention the error code is ridiculous, what DLL are we even talking about here?
So frustrated... FML

Another instance of distiller is busy starting up. This instance cannot continue.

"Another instance of distiller is busy starting up. This instance cannot continue." This message keeps coming up after boot time. CS5 + Windows 7. Why?

I did your recommendation and let me say that issue persists in the new fresh installation. Other issue that I can see is that Acrobat is installed twice, as you can see in the Programs and Features panel, on the Control Panel. I'm using Windows 8.1 x64 with all Adobe CC 2014 products.
The problem is that uninstalling any Acrobat version (or row), Adobe Acrobat is uninstalled fully.
Other issue detected with multiples instances is related to the Adobe CEF Helper application. This application appears, three or four times in the Task Manager.
Really annoying this issue.
Regards
César Qüeb

Acrobat 8.0 Distiller won't start

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