Acrobat 8.1.2 crashes Word 2003

I'm running Acrobat 8.1.2 on Windows XP Pro SP 2. It used to work fine (had it for over a year) scanning in documents, running OCR and exporting to Word, but suddenly and for no discernible reason Word freezes if I try to scroll past the first page of an exported document or run the clear formatting command.
I've searched the forums and seen this problem documented with Acrobat 9 and/or Vista, but nothing yet for Acrobat 8 and/or XP.
I have not recently downloaded any updates (I kill the Updater whenever I catch it) and the app was working fine until today. Any help would be greatly appreciated.

I don't think it makes a difference. An Adobe engineer has confirmed that this doc has revealed a bug in both Acrobat Pro 8 and 9.

Similar Messages

Acrobat 9 Pro - Problems converting word 2003 to pdf

When I print word to pdf, the resulting pdf document has missing text and paragraphs. The only way I seem to be able to fix this is to uninstall and reinstall the original software. It is driving me mad. I have done this about 20 times now.
Can any one PLEASE help.

Hi there
It doesn't seem to matter how I do it, whether it is creating pdf by file print method or convert to pdf.
It also happens when I print as pdf through MYOB.
Windows XP Professional with SP3, Word 2003 with SP3 as part of Microsoft Office Pro 2003 and Acrobat 9.0 Pro Extended - Version 9.4.5.236.
Am getting pretty desperate. Would really appreciated your help.
I have attached a page for your reference. All the coloured rectangles should contain text as per the first.
Kind regards
Nikki

Adboe 9 crashes Word 2003 on XP SP3

When using Adobe 9 Pro Extended and trying to "Automatically
Send Adobe PDF's By E-mail", the process starts and begins to run
and then Word 2003 running on XP SP3 crashes. Are there any
workarounds for this situation??

OK,
Figured this out. Well, fixed it anyway. After trying many things, I created a new user in Windows7. Logged on as that user, started Word2003 OK, watched the installation wizard chug away as it created a profile for the new user.
Then, I observed that Word opened OK. Exited it and opened it again. OK. Searched for Normal.DOT from that profile and copied it into the profile of my regular user name. Logged off that profile, logged in as my usual profile. Started
Word OK. Exited Word. OK. Started Word again. OK. Now I have been in an out several times so I figure it is fixed.
What I don't understand it that when you start Word with the /a option or with no Normal.DOT template, it creates a new Normal.DOT template for that user profile. I observed that happen several times, but that Normal.DOT caused Word to crash.
But, the template from the other profile worked OK.
I dunno. But, hope this helps someone else.
Vern
vernonls

Word 2003 crashes when converting to a PDF in Acrobat 9.3.1

OS                    :   Windows XP Pro SP3
Acrobat Version:   Acrobat Pro 9.3.1.
M.S. Product     : Word 2003
Not every file will crash Word 2003 when converting to a PDF using Acrobat Pro 9.3.1 but this particular file and some others will produce the following error:
%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[ Error: syntaxerror; OffendingCommand: ) '$ $ $ &$   ]%%
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
The co-worker was receiving the same error in Adobe Acrobat Pro 9.0 before we updated her to AAP 9.1.3.
I have read some other threads similar to mine but none of them answer the question well enough to try anything listed there. My co-worker can email me the Word file and I can print the file to my Adobe PDF printer just fine. I have Acrobat Pro 7.0.
Can anyone give me help on the cause and or solution to this problem????

Hi,
- syntaxerror indicates the file contains unintelligible PostScript code.
Any discussion of postscript errors, seem to consistently point to:
http://kb2.adobe.com/cps/328/328515.html
A troubleshooting guide is down in the bottom third of the page.
Be well...

Acrobat X Pro: No PDFMaker tools in Word 2003

Hi all,
Although Adobe says that Acrobat X is compatible with Word 2003, PDFMaker did not install (in Word or any other of my Office apps) when I installed the Acrobat X Pro package today. No ribbon, no add-in menus, nothing.
I have tried manually adding the .DLL COM add-ins, but all I get is Word saying that it's not a valid add-in. Acrobat is not on the disabled list (no apps are), but it just will not install.
I am running Windows Vista Home Premium 64-bit, Office 2003, CS4 Design Standard and newly-installed Acrobat X Professional (and yes, I uninstalled Acrobat 9 Pro prior to installing X).
Any help would be appreciated. I know I can just print to the PDF printer, but that will not include the in-document bookmarks I need to generate.
Thanks.

They do indeed indicate it should be compatible. When you say it did not install, I assume you simply mean there is no Adobe menu in WORD. You will have to go to place in WORD where you permit other macros. Typically what happens is that it does not show because WORD has not allowed it in their system. That is an option you must activate.

Convert Word 2003 to PDF from command line

I've had a good look through these forums, but can't get a definitive answer to this question:
Can I use Acrobat Pro to convert a Word 2003 doc to PDF using the Windows command line?
We have an automated report generation process which creates a Word doc. This tends to have lots of TIF images so the Word doc can end up being >15MB. The batch process, run from the command line, then converts the doc into a PDF using PDFCreator (http://sourceforge.net/projects/pdfcreator/).
The problem is that the PDFs are then >15MB, which is too big to email to customers (that's also part of the batch process).
However, if I take the same large Word doc and save it as a PDF in Acrobat Pro, then the PDF is only about 2MB. So Acrobat is doing some more compression than PDFCreator. I've tried all the options on PDFCreator, but I can't make the PDF as small as the Acrobat version.
Any idea how I can get Acrobat Pro (or Distiller?) to convert a Word doc to PDF from the command line?
Thanks,
Johnny

> Can I use Acrobat Pro to convert a Word 2003 doc to PDF using the Windows command line?
No.

Can I convert Word 2003 to PDF using Command Line

Hello All,
We have a document generation tool which generates documents in Word 2003 format. The document generation is initiated by the user and the process of generating document is on a remote server. The word file is sent back to the user in word format.
We would like to convert this doc file to PDF/A format. And we would like to do it programatically, may be using command line arguments. Is it possible?
Realistically, it is not possible that all the users will have Adobe writer installed in their desktops. In this case, it is possible that Adobe writer is installed in a server and the documents can be converted remotely using command lines?
Your support on this will be very helpful for us.
Thanks & Regards
Irfan

> Can I use Acrobat Pro to convert a Word 2003 doc to PDF using the Windows command line?
No.

Adobe Acrobat 9 still can't convert Word 2003 files?

http://forums.adobe.com/thread/673769 is a link to the same discussion a year ago. There was no option for me to add a reply, so I had to create a new discussion here.
HAS THIS PROBLEM BEEN FIXED? Fujitsu's pdf printer S1500 comes with a full OEM version Adobe Acrobat 9 Standard, which I just installed. Immediately it caused problems with Word 2003, just as the above discussion link illustrates. Clearly that's a problem with Adobe Acrobat not being able to read SOME fonts. Where is there any bug fix for this?
Why would a customer want to upgrade Adobe Acrobat, if he can't get font support? In my case, it appears that GREEK FONTS are not supported, which makes no sense, if the fonts are installed in Windows. The pdf-converter knock-offs like Smart Creator PDF Pro can convert just fine -- so why not Adobe Acrobat? Who wants to pay more for Adobe, if it is worse?
So again I ask -- has this problem been fixed? Very unprofessional, if the answer is 'no'.
Very unproductive, too. I spent hours on computer crashes, reinstall uninstall detect and repair, just like the posters in that thread above, from a year ago. Businesses don't need this kind of aggravation. IS ADOBE EVEN LISTENING? Very unprofessional, if the answer is 'no'.

First, this is a user-to-user forum and not one for Adobe. They are sometimes around, but not on a regular basis. The lengthy discussion in the link did not apparently get folks to a solution. I did not see your handle in the discussion.
Two common errors were suggested, one the color setup and the other was font errors. Keep in mind that just because you have a font, it might not be able to be embedded in the file. That is due to copyright restrictions. The font file has to have the permission built into it to be used. That may be the case for any font that you download from another source. Most of the MS fonts are licensed for embedding.
Also, just because you have a font with the same name, does not mean it is the same. There are often multiple versions of the fonts, some that are useful and others not.
Out of the linked discussion, I have no idea what issues you are having -- there were many. I use AA9 with OFFICE 2007 and have no problems. I also use AA8 with OFFICE 2007. For AA7 I have a machine that runs OFFICE XP (2003). None of these have issues. To be able to help (if we can at all) it is necessary to track down the conditions when the problem occurs and possibly try to replicate it some. A few folks mentioned 64-bit systems in the linked discussion. The 64-bit systems have caused a lot of problems and generally require the updates for proper opertation.
From the point-of-view of trying to fix things without delving into the specfics, all I can suggest are a repair and then updates to the latest version of Acrobat. The updates should be able to be done from the Help menu, but if not from there you can download them from the Adobe Downloads>updates site.
Probably not considered much help at this point, but I really don't have enough information to home in on the problem. It may be that my copyright comment about fonts is really the issue (you should get an error message from Distiller if you print to the Adobe PDF printer that suggest the problem. As far as other packages, if they do indeed embed copyright fonts that do not have permission, then you are technically violating the law, even if allowed by the software. I have no idea if that is the case, but it is a possibility.

Word 2003 w/ Office 2007 compatibility pack crashes after writing PDF

Writing PDF from Word 2003 SP3, all patched, using (most recently) Acrobat 7.1.0 has for some months crashed on my system after the PDF is written but just before the Acrobat window closes and control of Word is returned to the user. Word is hung so severely that it is not possible to close it with Task Manager. And, it happens every time, whether from a single-page document or a >300 page API document with extensive graphics, links etc.
The generated PDF is complete and valid, but has not been closed, so at this point it cannot be accessed. No choice but to reboot, after which the PDF can be accessed and is just fine. Word shrapnel (temporary files) litter the folder because it never closed properly.
Searching the net I could never find anything that sounded like my problem. It felt to me like a font issue. On a hunch, I uninstalled the Office 2007 compatibility pack (which comes with Vista fonts that I've never used), and along with it, several associated Office 2007 security updates and service pack 1 for the compatibility pack.
Once again I can write PDF's without hanging Word. If I had nothing better to do with my time, I might try reinstalling the compatibility pack, its service pack and the updates one by one to see when (or if) the problem might return... but this has caused me enough grief so all I'm prepared to do is post this information in the hope that it might help someone else.
BTW - I also use Solid Documents PDF Converter once in a blue moon to create Word docs from PDF files. It also has PDF generation capability, which I tried as a troubleshooting measure. Same result. Clearly this is nothing to do with Acrobat per se.
Scott Willing
QSound Labs, Inc.

Sad to report that a few days later, the problem had returned, so my joy was short-lived. Now it's even more mysterious than ever. Why would uninstalling a compatibility pack provide *temporary* relief?
Arrrrrg...

RoboHELP 6 Crashes When Importing Word 2003 File

Discovered this today by accident (after modifying a Word
2003 file that I was previously able to import to "test" Help files
using both RH HTML and RH for Word (both V6) and thought I'd report
it because it appears to be a bug:
If you select the following option in the Word file that you
are importing, RoboHelp will crash during the import:
Tools, Options, General tab, Web Options, Files tab,
Organize supporting files in a folder
When you do the Import Word file action from RoboHelp, it
starts the import then issues a Microsoft C++ Debug Library message
box that says:
Debug Error!
Program: C:\Program Files\Adobe\RoboHelp
6.0\RoboHTML\RoboHTML.exe
abnormal program termination
(Press Retry to debug the application)
Abort Retry Ignore
Doesn't matter what you select. RoboHELP crashes and the Word
file is not imported.
Wanted to report this here in case someone else runs into
this. It cost me a lot of time today.
KC

Hi Peter
Thank you for the suggestion. I created a new project, new
folders, imported the files a few at a time & compiled it each
time (with one build tag in it) and found that only two files made
it crash. On the one file, I removed the tables (which had no
merged cells) from the project and it worked. The other file was
removed completly and I will re-do that page.
I then opened my current project (with all links &
pictures etc TOC working) and imported the changed file and removed
the other file and wala....I have a useable project.
The project was on our own software so unfortunately I would
not be able to share it.
Being a relativley new (1.5 yrs) user, I find running into
bugs are brutal....Thanks for all your help.

I can't create pdf files from word 2003 files in acrobat 9 pro any more

Until recently, i was able to make pdf files from word 2003 documents using the "create pdf from file" in acrobat 9 pro. Combining several word documents into 1 pdf was also a piece of cake.
Now, this doesn't work any longer. If i want to select the files, office 2003 files are no longer listed in the supported file formats.
See the picture below

Try running a Repair Installation on Acrobat (via the Help menu).

Converting pdf to Word 2003 in Acrobat 9 Pro

I am using Acrobat 9 Pro. I want to convert pdfs to Word 2003. I have followed the instructions to export to Word, but when I get to the dialog box that selects the conversion method, I choose Flowing, which is recommended, and click OK, and I get an error message that my PDF document may be corrupt. This happens with every pdf, whether it is a form downloaded from the internet or a text document I have created myself. If I try to convert to RTF instead, it makes the "conversion", but in doing so, it creates a file containing an image that is not editable -- it does not create a plain text, editable file.
Is the problem that I am using Word 2003? Word 2003 is not on the list of file formats to which the pdf can be exported, but when I get to that screen, I choose Workshare PDF in Word (which I believe I read somewhere is the correct choice for conversion to Word 2003) as my selection and it gets me to the "conversion method" screen (which gets me to the corruption error message). Again, even if I choose rtf, I do not get an editable document.
Any ideas???

Something to try -
Export the PDF to RTF.
Open the RTF file with Word Pad.
Save As (perhaps to a new filename -- 'something_bis.rtf')
Open this file with MS Word.
Not particularly surprising that the PDF you posted behaves poorly when 'worked' with Acrobat.
It is an output of Ghostscript.
Compounding the awkwardness of export is the fact that the PDF is not a Tagged PDF.
A significant raison d'etre for Tagged PDF is to support export of PDF content to a word processor application.
Be well...

Acrobat pdfmaker com addin for word 2010 crashes when processing large files

I am trying to use the pdfmaker com addin for word 2010 to create a PDF document. Whenever I try and create the document, the acrobat addin crashes word.
I attempted to perform this on both an x86 and x64 machine and it failed both times at around the approximately same point (during/immediately after determining the bookmarks).
The document is large (862 pages, 2425 bookmarks, 311 300dpi graphics, for a total file size of 49.2MiB)
I can generate the PDF by just printing, but the whole point of using the pdfmaker is so that we don't have to perform 2.5K of manual cross-links.
Machine information:
Windows 7 (x64) SP1
Office 2010 (x64) 14.0.6112.5000
Acrobat X Pro (x86) 10.1.3
Crash Report:
Version=1
EventType=APPCRASH
EventTime=129853934132967189
ReportType=2
Consent=1
UploadTime=129853934134215189
ReportIdentifier=4e4f5b16-c16a-11e1-ae3f-5c260a5c33cf
IntegratorReportIdentifier=4e4f5b15-c16a-11e1-ae3f-5c260a5c33cf
Response.BucketId=41559749
Response.BucketTable=4
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=WINWORD.EXE
Sig[1].Name=Application Version
Sig[1].Value=14.0.6024.1000
Sig[2].Name=Application Timestamp
Sig[2].Value=4d83e2f6
Sig[3].Name=Fault Module Name
Sig[3].Value=wwlib.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=14.0.6024.1000
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4d83e39e
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000000000031b4aa
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
UI[3]=Microsoft Word has stopped working
UI[4]=Windows can check online for a solution to the problem and try to recover your information and restart the program.
UI[5]=Check online for a solution and restart the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161 _none_08e61857a83bc251\MSVCR90.dll
LoadedModule[9]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df _5.82.7601.17514_none_a4d6a923711520a9\Comctl32.dll
LoadedModule[10]=C:\Windows\system32\GDI32.dll
LoadedModule[11]=C:\Windows\system32\USER32.dll
LoadedModule[12]=C:\Windows\system32\LPK.dll
LoadedModule[13]=C:\Windows\system32\USP10.dll
LoadedModule[14]=C:\Windows\system32\IMM32.DLL
LoadedModule[15]=C:\Windows\system32\MSCTF.dll
LoadedModule[16]=C:\Windows\system32\nvinitx.dll
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LoadedModule[22]=C:\Windows\system32\ole32.dll
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LoadedModule[25]=C:\Program Files\Microsoft Office\Office14\wwlib.dll
LoadedModule[26]=C:\Program Files\Microsoft Office\Office14\gfx.dll
LoadedModule[27]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[28]=C:\Windows\system32\MSIMG32.dll
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LoadedModule[30]=C:\Program Files\Common Files\Microsoft Shared\office14\mso.dll
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LoadedModule[35]=C:\Windows\system32\VERSION.DLL
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LoadedModule[37]=C:\Windows\system32\dwmapi.dll
LoadedModule[38]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[39]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[40]=C:\Program Files\Microsoft Office\Office14\1033\wwintl.dll
LoadedModule[41]=C:\Program Files\Common Files\Microsoft Shared\office14\1033\MSOINTL.DLL
LoadedModule[42]=C:\Program Files\Common Files\Microsoft Shared\office14\MSORES.DLL
LoadedModule[43]=C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSPTLS.DLL
LoadedModule[44]=C:\Program Files\Common Files\Microsoft Shared\office14\riched20.dll
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LoadedModule[48]=C:\Windows\system32\Winspool.DRV
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Sec[0].Key=LCID
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I recently ran into this with a bitmap in a 265 page document. I copied the bitmap to IrfanView and then back (I think that was the step -- I am already forgetting) and the copied it back. The problem went away. My student may look a bit more at the file -- I asked so I could give a more definitive comment here.
The result I had suggests that it is a problem in WORD or the bitmap that WORD was using. Why WORD can deal with it and not Acrobat, I am not sure. However, when printing to the Adobe PDF printer there was not a problem, just with PDF Maker.

Acrobat PDFMaker addin in Word 2003

After Upgrading from Acrobat 8 to 9, the addin in Word 2003 is missing and word did not start properly until it automatically removing whatever was left of the former addin. I am trying the manual installation but I cannot find the ".dot" file needed, only the .dll for Word2007 is available but for that it was automatically installed without problems. I work with Win XP64. I have upgraded acrobat 8 to 9 because the pdf printer was not working after some time. I've been told the same was observed with acrobat 7, but reinstallation of the acrobat was much faster in that earlier version. I read and download pdfs with a suite of internet browsers everyday and I have had many problems, such as missing fonts, incomplete downloads, freezing of the browsers, reinstalling web browsers several times, shutting down frozen adobe processes, etc.
Thanks for your support.

Hi,
maybe you want to delete both programs!
Restart, check that everything is clean.
And reinstall first word then Acrobat!
cu,
Sika

Word 2003 always asks to save the normal.dot since Acrobat 9 was installed

Hello,
Until Acrobat 9 Standard was installed on the 5000 PCs of our company, the following issue never occured.
As soon as Acrobat 9 Standard was installed, our users started to complain of messages asking them to save the normal.dot every time Word 2003 or Outlook 2003 if Word is used as editor, is closed. And even if they save the normal.dot, of course, next time they are requested to save again.
And if we uninstall Acrobat 9 Standard on the PCs concerned, the issue dissapear... and reappear if we re-install it.
So, the issue is clearly linked to Acrobat 9 Standard.
Of course, the Word 2003 option "Confirm to save the normal.dot" is NOT checked.
It doesn't seems to happens on all the PCs but we can't isolate the commun point between those which have the issue.
All our PCs are made by ghosting so are pretty similar, with Windows XP SP3 avec Office 2003 SP3... and now Acrobat 9.1.3 Standard.
In case that would help the diagnostic, on the PCs without the issue, the message doesn't appear, but, still, the behavior of the normal.dot changes : the time stamp changes every time Word or Outlook is closed. Before the install of Acrobat 9, the timestamp was not changing everything, but only of changes were made.
So, I guess Acrobat 9 Standard (probably the add-in for pdfmaker) forces the saving of all the .dot everytime Word or Outlook is closed.
Can you help us ?
Thanks

Thanks for your reply, but the issue is the same even when Word is not the default editor in Outlook.
Regarding the Office 2003 and Acrobat 9 updates, we are already up-to-date for Acrobat 9, but it's true that all our PCs have not yet received the SP3 for Office 2003, so it may be a trail to follow.
But I think the issue also happens even on some PCs with most up-to-date Office 2003, so I'd say it's probably not the solution.
But it doesn't seems that this kind of issue is widly encountered (I mean elsewhere than in our company).
So there is probably something specific to our environnement. And since we pretty much "lock-down" the PCs (to avoid users to mess with it), it's not impossible that some restrictions somewhere on the PC causes the issue... at least to some categories of users who are missing some authorisations.
But I'm sure that when we uninstall the "Adobe PDFMaker" component (in add/remove programs), the problem dissappear. So we are probably going to adopt this "solution" to make the steam goes down among our annoyed employees... until we'll find a better one.

Acrobat 8.1.2 crashes Word 2003

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