Acrobat 8.1.2 freezes

When you go to the Help, About Option the whole program freezes requiring a forced closure through task manager.

What OS? Have you tried a repair? The current version is 8.3.1 and so there may be an update that would resolve your problem.

Similar Messages

Adobe acrobat 9.4.2 freezes up

Adobe acrobat 9.4.2 freezes up when I try to scan a document. Problem just started, I tried repair option with no luck, then I uninstalled and reinstalled and even after the first update to 9.2 still have same problem...

Good day,
Please try updating Acrobat to 9.4.3 via Help > Check for Updates. Several issues were introduced with the 9.4.2 update and those have been resolved with the 9.4.3 update.
Thank you,
David
Acrobat Community Manager
Adobe Systems

Acrobat 9 Pro - Reinstalling freezes during "Preparing for Installation..."

Hi,
I'm using an Apple MacBook Pro with Mac OS X 10.6.3 (Snow Leopard).
I have installed Adobe Creative Suite 3 Web Premium and Adobe Creative Suite 4 Design Premium.
As written in my other post (http://forums.adobe.com/thread/650516?tstart=0), I am unable to find a solution to reinstall my Adobe printer driver.
That's why I thought I might be able to just reinstall Acrobat 9 Pro completely.
However, when trying this, the installation freezes during the "Preparing for Installation..." screen.
I also tried installing in Safe Mode but without success.
I found some posts regarding this but mostly the solution is to uninstall CS4 completely and to reinstall it again from scratch. But of course I would like to fix the problem without the need to reinstall everything.
Any help is much appreciated!
Thanks!
Wolfgang

Hi Larry,
thanks for your message!
I found that out later as well, see http://forums.adobe.com/message/2857742#2857742 .
However, the problem I tried to describe in this post, is that I cannot reinstall Acrobat as it just freezes during the Installation.
Do you know any work-around for that?
Thanks,
Wolfgang

Installing Enfocus PitStop Pro 12 plugin causing Acrobat Pro 11 CC freezes

After installing Enfocus PitStop Pro 12 a an acrobat plugin when I open Acrobat Pro 11 CC freezes when it launches has anyone else experienced this and what was the final resolution.

Can you send our (Enfocus) support team an email please?
'[email protected]' they will be pleased to help you.
This is not a known issue so I fully expect them to be able to help you, we don't have any reported issues with Acrobat and PitStop 12.

Acrobat Pro 9.0 freezes when viewing/scrolling through the table of contents of a document

I am hoping someone can help me or has experienced the same problem I'm about to describe. I belong to the technical publications group of a fairly large company and I review a lot of PDF documents. I just installed Acrobat 9.0.0 (via CS4 Design Standard) and I've noticed on larger documents where there's a full page or several pages worth of Table of Contents, Acrobat 9.0.0 seems to freeze up when I begin scrolling through the TOC. For example, if I want to use the Text Edit tools or use a sticky note, when I press on an icon, Acrobat will freeze for a good 10 seconds, then will allow you to press the icon. It tends to freeze each time I want to make my next edit or even pressing the up/down arrow buttons to go to the next page. Once I get through the TOC pages, Acrobat seems to function normally--no freezes.
Has anyone experienced this? Would appreciate any kind of advice on how to fix--perhaps there's a patch or update?
I didn't experience any of this using Acrobat 8.0--I never had any real problems with Acrobat until 9.0.0.

Your issue may not be related to a difference between v8 and 9.
I have not had this problem on my computers, but a coworker had this issue. For many documents that others were able to open and scroll through without issue, his computer was freezing and unfreezing. IT determined his graphics capabilities were not able to keep up with the requirements of working with larger documents and gave his computer a RAM upgrade and a new graphics card. Particularly during scrolling, higher demands are made on the computer to graphically render and re-render page content. Documents giving him problems before became a non-issue.
A new graphics card is obviously a $$$ solution, but you might want to check to see if your RAM meets the minimum requirements and check to see if there are any program updates (Help > Check for Updates).
I have had an issue of pdfs freezing, but not specifically in the table of contents areas. If your document has pages with images that have an unusually high number of layers, it may affect the ability to work effectively in the document.

Acrobat 9.1.3 freezes my computer when I try to send an e-mail with a PDF attachment

Whenever I have a PDF open and want to send it to anyone via e-mail by clicking on the mail icon in the tool bar, it will open MS Outlook (2003) just fine. I can type whatever message I like and everything seems OK. The problem comes in when I press the "Send" button from Outlook. I get an error message and my computer completely freezes for about 10-15 minutes unless I shut it down before then. This just started happening recently--maybe a few months ago. I have Windows Professional XP and MS Office 2003, as well as Adobe 9.0 Pro (with the updates installed as they became available). I don't know why this is suddenly happening but it is quite maddening. It seems I can only send a PDF by first opening a blank e-mail message and then attaching the PDF, so the convenience of e-mailing a document through Acrobat seems to be a thing of the past. Has anyone else out there experienced this? There were way too many discussions for me to read through, so I'm creating my own here. If anyone can help, I'm open to any ideas or suggestions. Thanks very much.

I have the same issue and I'm trying to access the link provided for the AOL Community Support. I was able to type my question, but it keeps asking me to provide my date of birth, gender, and my name (for verification purposes). After filling out that little box multiple times, my question has still not been posted to the forum. Also, I was able to use Google Chrome to send email attachments through AOL with no problems.

With new updates from Acrobat Read my computer freezes and I can not fill in forms anymore, how do I fix these problems?

After updating Acrobat Reader my computer now freezes when I try to fill in forms using Acrobat Reader, this never happen before! Now the only way to unfreeze my computer is to turn it off and restart it, which is not how a computer is suppose to be turned off as nothing responses to get it unfrozen(ESC., Contol-Alt-Delete)! The I shows up as if I am able to fill in forms, but after trying to fill in the form numerous times various ways, it always ends up freezing my computer up! I HATE THE NEW UPDATES! Why can't I speak with a live human, through Adobe? I would not want to buy anything from any company which would not allow me support by talking to a live human over the phone, as typing messages can be misunderstood! Their is no point to have Acrobat Reader any more if it does not allow me to fill in forms! I could use the reader that came with the computer! It is sad that for myself filling forms using Acrobat Reader was nice since there are times I am unable to write anything due to tremors, unfortunately I am not alone in this type of medical problem and we the disabled the majority of us are on Social Security! Everyone know that Social Security does not give their recipients enough money to live off of! It is sad when a person is ill they lose more than their livelihood, so called friends abandon you too! So how can I fix the freezing problems and is there any Adobe that I can fill in forms which will not cost me money and or another company that may offer this free of charge?

Do you have that problem when running in the Firefox SafeMode? <br />
[http://support.mozilla.com/en-US/kb/Safe+Mode] <br />
''Don't select anything right now, just use "Continue in SafeMode."''
If not, see this: <br />
[http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

Acrobat 9.3.4 freezing when opening specific PDF

I have a specific PDF file that when opened from the local computer causes Acrobat to freeze (adobe launches, but then hour glass with blank screen). Other PDFs open just fine. I have tried multiple computers, and every computer with Acrobat version 9.2.0 and above freezes. I am however, able to open this file using Acrobat version 9.0.0 and 8.
I tried to mirror settings from Edit > Preferences from a 9.1.0 install to a 9.3.4 install with no luck. Repairing the installation didn't help either. Uninstalling and reinstalling works, but that's only because it puts it back to version 9.0.0 and as soon as it gets patched to 9.2.0, I get the freeze again.
I'm out of ideas at this point. Any help or suggestions would be greatly appreciated.
Thank you.
Phil

Mine is doing the same. Ever since the 9.3.4 update my Mac Adobe Acrobat Pro will crash (beachball) whenever editing, such as adding bookmarks, or scrolling down the pages of file. Have tried multiple times to contact Adobe, but with no luck, and no call back or response. Considering moving to a different PDF platform if I cannot obtain technical help through Adobe.

Acrobat PDF Printer STILL freezes when pasting filename into Save dialog

Ref: Acrobat Printer Freezes on Save when CTL+V is used
No change in Acrobat X. Printing system still freezes up entirely when pasting a filename into the Save dialog, when printing to Adobe PDF printer. Most often from Firefix (all versions through 28.0) but from other programs as well (also happens from MS Outlook 2010 32 bit).
Any chance of an update from Adobe?
Acrobat Pro X on Win 7 64 bit. Multiple systems exhibit same behavior.
Same issue occurs in Acrobat XI Standard.
Workaround is possible by manually typing in filename, or renaming, but clearly this should not be happening. If you forget, it requires a lot of steps (or a reboot) to try again.

If you copy text directly from FireFox (or Word, or pretty much any program, other than Notepad), and try to paste into the Save Dialog to save your PDF, guaranteed crash.
HOWEVER, if you paste the text into Notepad first, and then copy it again, you can then paste into the Save dialog no problem. This is why the "test" that the Adobe rep did to recreate the problem was pointless: He managed to re-create the one workaround method that DOES work, instead of actually trying to do things the way that were causing the issue to show up.
The problem appears to be related to any sort of "rich" text. Windows ignores the "rich" information and only keeps the text if you paste into a filename in the system. So Windows handles it just fine, it's Adobe's save dialog that can't handle it. Copied text from Firefox is usually pretty clean (IE is worse), but there must be some formatting remnants in there that are giving Adobe fits (instead of properly ignoring them). It may have something to do with 64-bit Windows and 32-bit Firefox and 64-bit Acrobat all coming together? Copying and pasting between 64-bit and 32-bit programs usually has no issues, but in this case, it does (although the 64/32 bit relation is pure speculation on my end).
But by "washing" your text through Notepad first, it completely strips it down to truly pure plain text, which can then be pasted into Adobe's Save dialog without a crash. This adds an extra step, and should be entirely unnecessary, but it does work. At least until Adobe fixes their program.

Adobe Acrobat 9.5.5 freezes when printing to Amyuni Document Converter

We have two computers that have Adobe Acrobat 9.5.5 installed. Adobe itself seems to work just fine. However, there are two other pieces of software installed on the computer that use the Amyuni Document Converter 400 to convert or save files as a PDF. They have no problems right clicking on a file and using the "send to" feature in Windows to save a file into the application. However, when they open a PDF using Adobe Acrobat 9.5.5 and click File-> Save As and then select the program (example: eFileCabinet) that uses the document converter, Acrobat freezes and they have to use task manager to end the process. They are using Windows 7 Professional 64 bit with plenty of memory and CPU resources. The event log clearly shows Adobe Acrobat hanging. What, if anything, can we do? Any suggestions outside upgrading to the latest version of Acrobat? Have you seen anything like this?

Hi,
the crash happens from the GUI too.
acroread -toPostScript blur-crash.pdf
I can' see how I can attach a file to this message. You can download a PDF which does this here: http://heim.ifi.uio.no/martingi/blur-crash.pdf The problem occurs only with certain PDF documents. The problem seems to have to do with that drop shadow.
$ acroread -v
9.5.1
$ uname -a
Linux martingi-l 3.0.0-17-generic-pae #30-Ubuntu SMP Thu Mar 8 17:53:35 UTC 2012 i686 i686 i386 GNU/Linux
$ cat /etc/lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=11.10
DISTRIB_CODENAME=oneiric
DISTRIB_DESCRIPTION="Ubuntu 11.10"
I've tried printing the document on a not entirely up-to-date version of Acrobat Reader on Windows, and that also crashed. I have no idea what happens with the latest version.
Cheers,
Martin

Adobe Acrobat 9.0 Pro Freezes (Mac OS 10.7.5)

Hi,
I am having a problem with Adobe Acrobat 9 Pro, version 9.5.2.
Whenever I open a PDF file, it frequently freezes and I am left
with the twirling color circle. Sometimes (less frequently), the
PDF file opens nicely. However, when I also save any changes
to a PDF file, it will also freeze and I am left with the twirling
color circle. If I wait several minutes sometimes, the twirling
will stop and the software returns to working. I have this
problem regardless of the size of file being either read or
modified.
An IT friend has installed, uninstalled, and reinstalled
Adobe Acrobat 9 Pro a couple of times in order to solve
this problme and doing so does not changed anuything.
My computer is a MacPro4,1. It runs Mac OS X Lion 10.7.5
(11G63). It has a 2 X 2.26 GHz Quad-Core Intel Xeon
Processor and 16 GB 1066 MHz DDR3 memory. The
harddrive on which it is installed has 522 GB available.
Best wishes,
Paul

I would suggest you try applying the 9.5.3 update first to see if the behavior improves.
If it doesn't, you may want to run a Disk Permissions repair from the Disk Utility.

Adobe Acrobat XI Pro scanner freezes up on Show Scanner Interface

My Acrobat XI Pro freezes up when the settings on my scanner (Epson Expression 10000XL - Graphic Arts Scanner) is set on "Native Mode" & "Show Scanner Interface". It will scan with the "Hide Scanner Interface". I have been using this same scanner with Acrobat XI, with these settings (Show Scanner Interface) for at least six months. I tried uninstalling then reinstalling XI & rebooted, but this did not help. I finally uninstalled XI then installed my old Acrobat 9 Pro, then it worked perfectly (this tells me that my problem is definitely with XI and not my scanner). I am very frustrated that I cannot use my new Acrobat program and have to go back to the old one, especially when I have been using the new one for so long without any problems. Does anyone have any ideas what the problem could be? I have Windows 7 (Service Pack 1)

You may want to ask in the Acrobat forum for scanning and OCR.

HELP! Using Acrobat 9 Pro Eval Freezes PC

I am attempting to evaluate Acrobat for fillable forms/database usage. I downloaded and installed the trial version (which was 9.0) and also an update to 9.2.
I have attempted filling out different PDF forms ( created by others) and after a few entries (but not a consistent number), my PC just freezes up - no mouse/keybd response. I have to hard reboot. Most often, this happens when filling in form fields, tabbing from one to another.
This obviously can't be a widespread problem, but I cannot determine what may be causing this. Does anyone know if this behavior has been reported by anyone else? Could it be caused by editing I've got nothing extraordinary going on; I do have Office 2007 on XP pro sys, but this problem occurs when using just the trial Acrobat.
The motherboard's a few years old (ASUS AL8) but everything else seems to work fine so far.
I can try to borrow another PC and see if Adobe will allow me to download another trial, I guess.
If anyone knows of any kinds of scenarios that could even potentially cause this, I'm all ears (eyes?).
Thanks -
Gary

This appears to be a machine-specific issue, so please disregard.

Acrobat Pro 9.3 freezes and locks up computer

Something has gone VERY wrong with Acrobat 9.3 - every time I try to save or print anything, it not only locks up and stops responding but also causes Windows 7 to come to a screeching halt. Sometimes I can recover the Windows 7 crash without rebooting while at other times, I cannot. Right now, I NEED to find out what is causing Acrobat Pro 9.3 to crash. I've tried running all of the updates and nothing seems to work. Any ideas? Help!

When I open Distiller, I go to file>open and then change the file type to "all" - as the file I'm trying to open is a .pdf (which doesn't show up under file name in Distiller). When I try to open the .pdf, it crashes.
Acrobat crashes when I try to save or print a .pdf. It also acts up (sometimes) when I try to change/edit the .pdf. Regardless, if I can't save or print .pdfs, Acrobat is now useless. By "freezing" I mean that Acrobat completely locks up - the title bar (at the top) will often state that it is "not responding" and the window becomes "grayed out." Even worse, is that Windows 7 also comes to a screeching halt - if the computer doesn't completely lock up (meaning that NOTHING WORKS and I have to do a hard reboot by turning off the power), everything becomes VERY slow - it's becomes impossible to change windows and, even if the task manager is already open, I often can't shut down Acrobat 9. In the event that I'm finally able to do that (which is not always possible), then most of the other programs seem to work again.
Another problem that appears to be related is when I try to open up a .pdf in Outlook - that also seems to cause Acrobat to crash/lock up.
Hope this helps as I've done everything I can think of.

Acrobat and Reader XI freeze 3 secs after opening (force close needed). Win 8.1. Restart usually removes problem, sometimes repair.

Please help.
Running Adobe Acrobat and reader XI ( latest versions). PC is Lenovo ThinkPad 440 S. Don't think I've got any plug-ins that are affecting this, but Dragon NaturallySpeaking is installed on PC, and I know this sometimes causes problems with some programs.
I can uninstall and reinstall either of the programs, and sometimes after a day or a week the problem returns. Restarting the computer will usually cause it to disappear for awhile and then it returns. The freeze is always the same, about three seconds after opening a document, it freezes and I have to close the program and restart the computer if I want the program to work again. I've tried switching off the security settings as suggested a number of websites, and this sometimes seems to help, but the problem nevertheless returns. I've got Acrobat on trial, and would like to buy, but I'm not going to do so and as this problem can be solved.
I've tried installing the programs multiple times, both clean install and repair and this doesn't stop the problem from happening, and it's happened over the two latest updates to the programme with no success. Out of interest, I've also noticed it doesn't always save my preferences between opening the program (e.g. page view preferences).
Many thanks for any input,
Jason Anderson

Hi Jason,
I would recommend you to do a selected startup and then enable the programs one by one to isolate which program might be causing this.
Please refer the KB: Restart Windows in a modified mode | Windows 7, Vista for selective startup of Windows.
Regards,
Anoop

Acrobat Pro 9.2 freezes my system

Mac OSX 10.6.2 with Acrobat pro 9.2. When I open Acrobat it will open, however when I try to do anything it will immediately freeze causing the need to restart my laptop. If I try to open a .pdf file, Acrobat will open, but if I try to do anything with the file, such as save, edit, print or even close the file it freezes. This has been going on for the last few days, yesterday I updated to version 9.2 in hoping that it would be the fix to the problem. It hasn't fixed it. Anyone have any ideas?

robb831 wrote:
Mac OSX 10.6.2 with Acrobat pro 9.2. When I open Acrobat it will open, however when I try to do anything it will immediately freeze causing the need to restart my laptop. If I try to open a .pdf file, Acrobat will open, but if I try to do anything with the file, such as save, edit, print or even close the file it freezes. This has been going on for the last few days, yesterday I updated to version 9.2 in hoping that it would be the fix to the problem. It hasn't fixed it. Anyone have any ideas?
Try Running Disk Utilites and Repair Permissions.
Use a Utility such as Cocktail, or Oynx to remove Font cache files.
Run Font Book and Resolve Font Conflicts (more than one copy of the Same Font).
Also while in Font Book select all you fonts (Command/apple-A) click on a Font, then choose Validate Fonts.
Try these and come back with results. Someone else May be able to come along and suggest something else to look at.
(Please note information is given by an Experienced User of Acrobat. I am not an employee of Adobe.)

Acrobat 8.1.2 freezes

Similar Messages

Maybe you are looking for