Acrobat 8.1.5 crashes when scanning two-sided documents-help!
Hi,
I've been searching for some answer to this, but I'm not finding any yet...
My problem is that I am trying to use Acrobat 8.1.5 to scan in a double-sided multi-page document using a Brother MFC-7420 with a document feeder. I'm on OS 10.5.8. Scanning in single sided works fine, but when I ask for two-sided scanning it scans the first side, prompts me for the second side, scans it, then waits a few seconds and crashes. I get the "application Acrobat quit unexpectedly" message.
No I uninstalled and reinstalled Acrobat, updated my scanner drivers, fixed my permissions, shut down and restarted the computer several times and nothing seems to work. Tonight, however, I got an added conundrum when it allowed me to scan a single sheet front and back with now problem. When I loaded in another three sheets and tried to do the same thing, it died.
Anyone have any ideas?
I don't scan multiple pages double sided very often, but I'm pretty sure I've done it in the past with no problem so this has got me stumped.
Thanks!
Tim
Thanks for all the suggestions.
I have tried all these things (I've completely un-installed everything Adobe on my system, going through the App Support and Preferences, and anywhere else I could find at least three times; thanks to problems with the Auto Updater (now fixed apparently) I've had to manually install all the updates; I've also installed them automatically and am currently at version 8.2.1. I've fixed permission, I've repaired directory structure, I've started in a new user account. The problem still persists. The most remarkable thing is that if I stay at version 8.0 it works properly—flawlessly even.
Do I sound just a little frustrated and piqued?
Here is part of the error report when it crashes—it means nothing to me, but maybe this will help?
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000a6c3e102
Crashed Thread: 0
Thread 0 Crashed:
0 libobjc.A.dylib 0x963f8699 objc_msgSend + 41
1 com.apple.AppKit 0x9678975b -[NSWindow _orderOutAndCalcKeyWithCounter:] + 58
2 com.apple.AppKit 0x96788dd7 -[NSCarbonWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1858
3 com.apple.AppKit 0x965c205c -[NSWindow orderWindow:relativeTo:] + 105
4 com.apple.AppKit 0x965d6809 -[NSWindow orderOut:] + 50
5 com.apple.AppKit 0x966181ad -[NSWindow _close] + 435
6 com.apple.AppKit 0x9678983a _cocoaAppWindowCloseHandler + 77
7 com.apple.HIToolbox 0x9152613d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
8 com.apple.HIToolbox 0x9152557b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
9 com.apple.HIToolbox 0x915253e0 SendEventToEventTargetWithOptions + 58
10 com.apple.HIToolbox 0x915a072d WindowData::Destruct() + 317
11 com.apple.CoreFoundation 0x9324a516 _CFRelease + 182
12 com.brother.twainds 0x1c7cb832 DS_Control_UserInterface(TW_IDENTITY*, unsigned short, TW_USERINTERFACE*) + 316
13 com.brother.twainds 0x1c7cb9df DS_Control(TW_IDENTITY*, unsigned short, unsigned short, char*) + 331
14 com.brother.twainds 0x1c7cc461 DS_Entry + 661
15 org.twain.dsm 0x199075af -[DS callDS:dataGroup:dataArgumentType:messageID:dataPtr:] + 434
16 org.twain.dsm 0x199043b1 -[DSM entryDS] + 141
17 org.twain.dsm 0x19903fd0 -[DSM entry:destination:dataGroup:dataArgumentType:messageID:dataPtr:] + 248
18 org.twain.dsm 0x19903ddf DSM_Entry + 165
19 com.adobe.AcrobatPlugin.Scan 0x876e122e AcroPluginMain + 115686
20 com.adobe.AcrobatPlugin.Scan 0x87759da0 AcroPluginMain + 610136
21 com.adobe.AcrobatPlugin.Scan 0x8775abad AcroPluginMain + 613733
22 com.adobe.AcrobatPlugin.Scan 0x8775d265 AcroPluginMain + 623645
23 com.adobe.AcrobatPlugin.Scan 0x8775d6c0 AcroPluginMain + 624760
24 com.adobe.AcrobatPlugin.Scan 0x8775e133 AcroPluginMain + 627435
25 com.adobe.AcrobatPlugin.Scan 0x8775e1d2 AcroPluginMain + 627594
26 com.adobe.AcrobatPlugin.Scan 0x877633a0 AcroPluginMain + 648536
27 com.adobe.AcrobatPlugin.Scan 0x8773a88a AcroPluginMain + 481858
28 com.adobe.AcrobatPlugin.Scan 0x877097ed AcroPluginMain + 280997
29 com.adobe.AcrobatPlugin.Scan 0x876e67cd AcroPluginMain + 137605
30 com.adobe.AcrobatPlugin.Scan 0x876d63c0 AcroPluginMain + 71032
31 com.apple.CoreFoundation 0x932488f5 CFRunLoopRunSpecific + 4469
32 com.apple.CoreFoundation 0x93248aa8 CFRunLoopRunInMode + 88
33 com.apple.HIToolbox 0x9154e2ac RunCurrentEventLoopInMode + 283
34 com.apple.HIToolbox 0x9154e0c5 ReceiveNextEventCommon + 374
35 com.apple.HIToolbox 0x9154df39 BlockUntilNextEventMatchingListInMode + 106
36 com.apple.AppKit 0x965046d5 _DPSNextEvent + 657
37 com.apple.AppKit 0x96503f88 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
38 com.apple.AppKit 0x964fcf9f -[NSApplication run] + 795
39 com.adobe.Acrobat.framework 0x83f8f25a RunAcrobat + 3452
40 com.adobe.Acrobat.framework 0x83f8e62a RunAcrobat + 332
41 com.adobe.Acrobat.Pro 0x00002e8b start + 2455
42 com.adobe.Acrobat.Pro 0x00002602 start + 270
43 com.adobe.Acrobat.Pro 0x0000251d start + 41
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