Acrobat 8.1 and Office 2007/2010 Professional

I have a user stating she can't create PDF's from within Acrobat 8.1 Professional. When she selects Create pdf -> From File and selects a word document from her desktop, it gives her the following message: "Unable to open document...Please check to see if you have read permission for the above file". I was able to create the pdf by using Word's save as function. Her machine is Windows 7 with Office 2007. A similiar situation happened to another user who has Windows XP/Office 2010, when he attempts to create pdf using the same method above, he gets the following message: "Missing PDFMaker files". The Acrobat plugin is not disabled. Anyone have any ideas?

Big difference between 2007 and 2010 verisons of WORD. Also, you need to update AA8 to have hope of getting Acrobat to work in Win 7. Adobe will tell you to upgrade to AA X with Win 7 (they do not support AA8 with Win 7, but several folks have gotten it to work in the 32-bit version of Win 7). Any operations for AA8 in Win 7 are always a potential for failure. However, first try to print to the Adobe PDF printer from WORD. That should work with either 2007 or 2010. With AA8, that is ALL you can do with OFFICE 2010, nothing more.
With OFFICE 2007 you may be able to get things to work. You need to insure PDF Maker is active in WORD -- it shows as an Adobe menu item. If that does not show, then you will have to activate the macro in WORD. If you get the macro working, you may be able to use that menu to create a PDF. If that works, then you have a chance of opening a DOC file in Acrobat. If PDF Maker does not work, then you can not open a DOC file in Acrobat.

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