Acrobat 8.1 fails to open after automatic update
I installed CS3 a month ago and everything worked well until last week after an automatic update to Acrobat was installed. Since then, whenever I try to open Acrobat, I get the windows error "Adobe Acrobat 8.1 has encountered a problem and needs to close..." I tried to download and install the latest update but that didn't fix the problem.
Also, I tried to report it to Adobe online but never got a response and now I can't find where I reported it to see what the status is.
Any suggestions would be greatly appreciated.
Still failing to launch after repairing permissions and restart.
Part of the report says:
AcroSecurityBailOutImpl
It has always opened the file when I try a second or third time, though.
It's just the first once or twice that it fails.
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Part of the report says:
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The answers to Pat's questions will help us get to the bottom of things. In the meantime, please check out this document: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html, as it sounds like you may be running into the issue it covers.
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Error report as follows
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Path: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages
Identifier: com.apple.iWork.Pages
Version: 4.1 (923)
Build Info: Pages-9230000~1
Code Type: X86 (Native)
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Per-App Interval Since Last Report: 2217715 sec
Per-App Crashes Since Last Report: 4
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Process: Pages [13521]
Path: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages
Identifier: com.apple.iWork.Pages
Version: 4.3 (1048)
Build Info: Pages-10480000~1
Code Type: X86 (Native)
Parent Process: launchd [153]
User ID: 501
Date/Time: 2013-03-11 14:57:02.175 -0400
OS Version: Mac OS X 10.8.2 (12C3103)
Report Version: 10
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @rpath/SFCompatibility.framework/Versions/A/SFCompatibility
Referenced from: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages
Reason: image not found
Binary Images:
0x1000 - 0x354fe3 com.apple.iWork.Pages (4.3 - 1048) <3F2BE397-E81E-3355-C0DE-8B0F014E897B> /Applications/iWork '09/Pages.app/Contents/MacOS/Pages
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Hi PgrimshawMVP,
You can try this. Not sure if this will definitly help but I hope this should:
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I work on behalf of HP
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ITunes won't open after OS update, ITunes has been updated, it won't open or bounce. It will not allow me to move it to trash or reinstall it. I have already updated to OS X Yosmite two times as directed by apple, I have rebooted in safe made as well as Command/Option/P/R before start up. I have opened console/system log to see if there is anything going on but when I click on Itunes nothing happens, not even so much as half a line of script. I'm stumped. If I wanted someone to tell me to turn it off and on again I'd just watch IT Crowd. please help
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If you head into your applications folder and locate iTunes. Right click iTunes and show package contents. In there there will be a contents folder --> MacOS --> double click on the iTunes terminal icon. This should force iTunes to open via a terminal window and at the very least it will tell you what it is getting stuck on. -
ITunes no longer opening after last update.
ITunes not opening after last update on my main user. Second user is fine however accesses different library.
Computer freezes when attempting to open ITunes. Have also searched for the sync services file but is not located under reveal in folder or go to options.
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Log List ITunes
8/06/2014 2:39:28.757 pm com.apple.launchd.peruser.502[281]: (com.apple.iTunesHelper.27664[421]) Spawned and waiting for the debugger to attach before continuing...
8/06/2014 8:51:05.999 pm com.apple.launchd.peruser.502[281]: (com.apple.iTunes.49488[3827]) Exited: Terminated: 15
8/06/2014 9:04:40.000 pm kernel[0]: hfs: mounted iTunes on device disk3s2
8/06/2014 9:04:40.513 pm mds[40]: (Normal) Volume: volume:0x7fd43483dc00 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/iTunes
8/06/2014 9:06:34.278 pm sudo[3918]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.yTVHam/Scripts/com.apple.pkg.iTunesX.tO4vG4 ; USER=mel ; COMMAND=./Tools/AlertAll.app/Contents/MacOS/AlertAll /
8/06/2014 9:06:46.629 pm com.apple.launchd.peruser.502[281]: (com.apple.iTunesHelper.27664[421]) Exited with code: 1
8/06/2014 9:06:49.536 pm iTunesHelper[240]: _SubscribeForMuxNotifications (thread 0x7fff7ef70310): USBMuxListenerCreate: Connection refused
8/06/2014 9:06:49.536 pm iTunesHelper[240]: _SubscribeForMuxNotifications (thread 0x7fff7ef70310): USBMuxListenerCreate: Connection refused
8/06/2014 9:08:05.643 pm iTunesHelper[4058]: _SubscribeForMuxNotifications (thread 0x7fff7ef70310): USBMuxListenerCreate: Connection refused
8/06/2014 9:11:05.077 pm com.apple.launchd.peruser.502[281]: (com.apple.iTunes.49488[4118]) Exited: Terminated: 15
I was unable to find anything starting with iTunes under User Diagnostic Reports however located several starting with CFPREFSD, this was the latest one
Process: cfprefsd [4137]
Path: /usr/sbin/cfprefsd
Identifier: cfprefsd
Version: 855.16
Code Type: X86-64 (Native)
Parent Process: launchd [281]
Responsible: cfprefsd [4137]
User ID: 502
Date/Time: 2014-06-08 21:11:04.973 +1000
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Crashed Thread: 2 Dispatch queue: com.apple.root.default-priority
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000010e0c3000
VM Regions Near 0x10e0c3000:
Dispatch continuations 000000010d800000-000000010e000000 [ 8192K] rw-/rwx SM=PRV
--> mapped file 000000010e083000-000000010e1be000 [ 1260K] r--/rwx SM=COW /Users/USER/Library/Preferences/*/*.plist
MALLOC_LARGE 000000010e1be000-000000010e2f9000 [ 1260K] rw-/rwx SM=PRV
Thread 0:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8f0bc662 kevent64 + 10
1 libdispatch.dylib 0x00007fff963fc421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff963fc136 _dispatch_mgr_thread + 52
Thread 1:: Dispatch queue: com.apple.root.default-overcommit-priority
0 libsystem_kernel.dylib 0x00007fff8f0bbcaa __sigsuspend_nocancel + 10
1 libdispatch.dylib 0x00007fff964047da _dispatch_sigsuspend + 21
2 libdispatch.dylib 0x00007fff964047c5 _dispatch_sig_thread + 45
Thread 2 Crashed:: Dispatch queue: com.apple.root.default-priority
0 libsystem_platform.dylib 0x00007fff982c80de _platform_memmove$VARIANT$Nehalem + 254
1 libxpc.dylib 0x00007fff907cf81e xpc_data_create + 82
2 com.apple.CoreFoundation 0x00007fff90641386 -[CFPDSource acceptMessage:] + 806
3 com.apple.CoreFoundation 0x00007fff90648d67 __handle_synchronize_message_block_invoke + 215
4 com.apple.CoreFoundation 0x00007fff9063fc1a __90+[CFPDSource withSourceForDomain:forRemoteClient:inContainer:user:byHost:managed:perform:]_b lock_invoke_2 + 42
5 libdispatch.dylib 0x00007fff963fd1bb _dispatch_call_block_and_release + 12
6 libdispatch.dylib 0x00007fff963fa28d _dispatch_client_callout + 8
7 libdispatch.dylib 0x00007fff963fc082 _dispatch_root_queue_drain + 326
8 libdispatch.dylib 0x00007fff963fd177 _dispatch_worker_thread2 + 40
9 libsystem_pthread.dylib 0x00007fff998cfef8 _pthread_wqthread + 314
10 libsystem_pthread.dylib 0x00007fff998d2fb9 start_wqthread + 13
Thread 2 crashed with X86 Thread State (64-bit):
rax: 0x000000010e1be040 rbx: 0x00007f9bb24043d0 rcx: 0x0000000000000010 rdx: 0x00000000000fa5fc
rdi: 0x000000010e1fe010 rsi: 0x000000010e0c2fd0 rbp: 0x000000010d7294b0 rsp: 0x000000010d7294b0
r8: 0x0000000000000003 r9: 0xfffffffef1e41fff r10: 0x00007f9bb2404210 r11: 0x000000000013b040
r12: 0x000000010e1be000 r13: 0x00007f9bb2504b40 r14: 0x000000010e083000 r15: 0x000000000013a60c
rip: 0x00007fff982c80de rfl: 0x0000000000010202 cr2: 0x000000010e0c3000
Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10d5d9000 - 0x10d5d9fff cfprefsd (855.16) <4342939E-DB15-3A1A-BCDE-6B3EF244CAAB> /usr/sbin/cfprefsd
0x7fff6eedc000 - 0x7fff6ef0f817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
0x7fff8cc03000 - 0x7fff8cc2cff7 libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib
0x7fff8ee44000 - 0x7fff8ee4bfff libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
0x7fff8ef27000 - 0x7fff8ef2bff7 libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
0x7fff8f0a1000 - 0x7fff8f0a5ff7 libsystem_stats.dylib (93.90.3) <4E51D5B0-92A0-3D0D-B90E-495A1ED3E391> /usr/lib/system/libsystem_stats.dylib
0x7fff8f0a6000 - 0x7fff8f0c2ff7 libsystem_kernel.dylib (2422.100.13) <498AEBD7-4194-3CF2-AA16-D5D03FFBD8C0> /usr/lib/system/libsystem_kernel.dylib
0x7fff8f626000 - 0x7fff8f637ff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x7fff8f638000 - 0x7fff8f686fff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff8f879000 - 0x7fff8f894ff7 libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
0x7fff8fb06000 - 0x7fff8fb09ff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
0x7fff8fb0a000 - 0x7fff8fb0bffb libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib
0x7fff8fb2e000 - 0x7fff8fb33ff7 libunwind.dylib (35.3) <78DCC358-2FC1-302E-B395-0155B47CB547> /usr/lib/system/libunwind.dylib
0x7fff904b0000 - 0x7fff90695fff com.apple.CoreFoundation (6.9 - 855.16) <A63E680E-E4B2-368B-8564-9DBE0D8DDB91> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff907cd000 - 0x7fff907f1fff libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
0x7fff90e2c000 - 0x7fff90e2dff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff912c0000 - 0x7fff912c1ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
0x7fff928cb000 - 0x7fff928d5fff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff9342b000 - 0x7fff9343cff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x7fff935ac000 - 0x7fff935b3ff8 liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib
0x7fff94021000 - 0x7fff94048ffb libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
0x7fff94904000 - 0x7fff9490bff3 libcopyfile.dylib (103) <5A881779-D0D6-3029-B371-E3021C2DDA5E> /usr/lib/system/libcopyfile.dylib
0x7fff94d40000 - 0x7fff94eedf27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x7fff94eee000 - 0x7fff94ef3fff libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
0x7fff94f28000 - 0x7fff94fb1ff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
0x7fff9510d000 - 0x7fff9510dff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x7fff95121000 - 0x7fff95122fff libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
0x7fff9551f000 - 0x7fff95546ff7 libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
0x7fff957eb000 - 0x7fff959a3ffb libicucore.A.dylib (511.32) <A7CE7DAD-D3AD-36A2-BE4F-25C5F21FADBB> /usr/lib/libicucore.A.dylib
0x7fff95bf4000 - 0x7fff95bf6ff7 libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
0x7fff95c26000 - 0x7fff95c68ff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff96057000 - 0x7fff9605ffff libsystem_dnssd.dylib (522.90.2) <A0B7CF19-D9F2-33D4-8107-A62184C9066E> /usr/lib/system/libsystem_dnssd.dylib
0x7fff963f9000 - 0x7fff96413fff libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D998DE7> /usr/lib/system/libdispatch.dylib
0x7fff96414000 - 0x7fff9641dff3 libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
0x7fff96a20000 - 0x7fff96a21ff7 libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
0x7fff982c4000 - 0x7fff982caff7 libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib
0x7fff99815000 - 0x7fff99867fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x7fff998cd000 - 0x7fff998d4ff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
0x7fff9996e000 - 0x7fff9996fff7 libsystem_sandbox.dylib (278.11) <B46E4040-A8C6-3EBC-91F8-F1CB01106614> /usr/lib/system/libsystem_sandbox.dylib
0x7fff99c2c000 - 0x7fff99c5bfd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
0x7fff9a11e000 - 0x7fff9a120ff3 libsystem_configuration.dylib (596.15) <4998CB6A-9D54-390A-9F57-5D1AC53C135C> /usr/lib/system/libsystem_configuration.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 6540
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=74.9M resident=13.6M(18%) swapped_out_or_unallocated=61.2M(82%)
Writable regions: Total=45.8M written=480K(1%) resident=584K(1%) swapped_out=0K(0%) unallocated=45.2M(99%)
REGION TYPE VIRTUAL
=========== =======
Dispatch continuations 8192K
Kernel Alloc Once 4K
MALLOC 28.4M
MALLOC (admin) 16K
STACK GUARD 12K
Stack 65.1M
VM_ALLOCATE 28K
__DATA 1080K
__LINKEDIT 66.2M
__TEXT 8872K
__UNICODE 544K
mapped file 1260K
shared memory 4K
=========== =======
TOTAL 179.2M
System Profile:
Model: iMac12,2, BootROM IM121.0047.B1E, 4 processors, Intel Core i5, 3.1 GHz, 4 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5690H, 277.5 MB
USB Device: Hub
USB Device: 1861
USB Device: Internal Memory Card Reader
USB Device: IR Receiver
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: iPhone
USB Device: MFC-J6910DW
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: iMac, Apple Inc., 25.1
Also located,
Diagnostic Messages
Powerstats for: iTunesHelper
com.apple.iTunesHelper 11.2.2 (11.2.2) <D9314C39-EAF4-37E6-B8D8-2731175CD7B2> /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iT unesHelper
Powerstats for: iTunes...now my computer updated it again. It opened, tried to collect information about the copyright, the an error message popped up saying that iTunes does not work correctly due to any mistake...
Please help me! -
My iTunes won't open after last update.
My iTunes won't open after last update. Can anybody help me?
I had similar problem this time and last time when I upgrade/update iTune, and subsequently solved the problem through the help of this person. You may give it a try and see if this works for you. It works for me now and then. Good luck.
https://discussions.apple.com/thread/3800524
Oliver -
Mail 2.0.5 CRASHES ON OPEN after Security Update 2005-009(Tiger Client)
I'm trying to figure out how to fix this.
I rebooted into a techtool pro e-drive and repaired permissions (as well as some other repairs to the drive, etc), but it still is crashing.
I created a new user and opened mail just fine there.
So... it is something in my account. Not sure exactly what to do next?I'm having the same exact problem. (See Mail 2.0.5 crashes when I get new mail). I deleted my preferences & my junk mail settings, to no avail.
A remarkable number of other people are posting with similar problems, just in the past week or so alone, and as far as I can tell, no one has figured it out. There is definitely a bug here. I have a hunch that it may be related to a recent software update. I'm going to post this to the other threads in hopes of garnering some attention from Apple.
For posterity's sake, I am connecting to a Gmail account, a POP account, and a .Mac account.
See also:
Mail keeps crashing
mail 2.0.5 CRASHES ON OPEN after Security Update 2005-009(Tiger Client)
Mail crashes immediately after opening--why?
Mail Crashes CONSTANTLY!
Mail quits when launching
Mail crashes at open
Mail crashes when downloading new mail. -
Fire fox won't open after installing update. But it shows in my task manager as running
Firefox won't open after installing update 3.6.6 Solution page says problem has been solved, but the solution has been removed.
== This happened ==
Every time Firefox opened
== After installing update 3.6.6 ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0)Hello Chris.
Hopefully this support article is what you need:
https://support.mozilla.com/en-US/kb/Firefox+will+not+start -
No sound is coming from my HP pavilion dv5 laptop after automatic update
product name: HP pavilion dv5 laptop
operating system: windows vista 32 bit home primium
after automatic update no sound is coming from my laptop.internal speaker are also not working.also windows starting sound is not coming.i also installed the drivers,update sound drivers but still sound is not coming.please give me perfect solution.Hi,
Can you post back with the full Model No. and Product No. of your dv5 series notebook - see Here for a guide on locating this information.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience -
IPhoto won't open after iLife update
iPhoto won't open after iLife update. How get iPhoto to funtion again?
What version of iPhoto? What happens when you try?
There are 9 different versions of iPhoto and they run on 9 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
- What version of iPhoto.
- What version of the Operating System.
- Details. As full a description of the problem as you can. For example, if you have a problem with exporting, then explain by describing how you are trying to export, and so on.
- History: Is this going on long? Has anything been installed or deleted? - Are there error messages?
- What steps have you tried already to solve the issue.
- Anything unusual about your set up? Or how you use iPhoto?
Anything else you can think of that might help someone understand the problem you have.
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