Acrobat 8.1 "Not Responding"

Acrobat 8.1 takes about 2-5 minutes to start up. Clicking on its window gets a "not responding message". Even after it is done loading, it seems sluggish at times, especially when paging down. The "repair installation" menu option works for a few days, but now it's working sloooow again.
BTW, I posted on this Friday and now I can't find it. Is there another forum on this site?

The problem has not been fixed....
New computer: Win7 64
i7 processor, 8Gb memory.
Acrobat Professional 9.3.0 behaves exactly the same way as the old version on the old computer. Try to do anything and you get "not responding".
As a previous poster mentioned, when you start Acrobat, plan on doing something else for 5 minutes. This happens on several other computers that I know of with v8 and v9, so I suspect Adobe tech support will conclude it's not a problem with their software.
It seems to go slower when you have more fonts. Has this been confirmed? It's almost as if Acrobat "loads" every font on your computer when opening a document instead of checking the document first for necessary fonts.
Another thing...
You would think by now Adobe would streamline the printing setup pages when creating a pdf. You still have to go through 4 or 5 different windows and click options under options under options.

Similar Messages

Acrobat PRO XI not responding when using Send File

We have 3 new Windows 7 Pro 64 bit workstations with latest service packs, Office 2013 latest service packs and Adobe Acrobat XI ver 11.0.4.
I have assigned the AD group Domain Users to the local pc Administrators group.
when trying to use the send file as an email attachment, the email is sent with the attachment but Acrobat goes to "not responding" state
When I login as me Domain Admin, works fine. When I login to my pc as one of these users works fine.
What am i missing?

I have the same issue, everything I do seems to only fix it temporarily. I can't believe we pay over $100 for a piece of software and the only support option is their forums, I can't call or even chat with a support rep, that is insane.
I have clients that this same issue is happening to and telling them it's fixed every other day only to have it break again and have no where to look for answers is extremely frustrating. Please help us out.

Acrobat XI Pro "Not Responding

I recently updated to Windows 8 Professional and Acrobat worked like a charm for 3 days with instantaneous reponse.
Now progressively I am back to the old problem that I had under Windows 7 and with Acrobat X and 9 - Whenever I open a new PDF it takes an extraordinary amount of time to open and I usually get the message "not responding" with an opaque window.
We have had this problem on 2 PC's.
Any ideas would be greatly appreciated.

I agree with you, restarting the print spooler tends to work for me to get Acrobat working again about 50% of the time. Unfortunately for me, tonight is not in that percentage range.
Ironically the reason I always have to turn the print spooler back off is because when it is on, Adobe Illustrator gives me the "not responding" treatment!
The amount of time I spend troubleshooting my Adobe programs is oftentimes greater than the time I actually get to spend using them for their intended purpose!
Very, very, very frustrating! And yes, I have followed all of the tech advice etc., and the things still glitch up. I'm a student now, but I can't even imagine having to
cope with these problems after I graduate and begin my career in the working world!
Adobe, if you are listening: Please fix the bugs in your programs! My schoolwork is suffering because of them; which also means my health is suffering because I don't get any sleep since
I am having to spend so many hours fighting to get anything to work! (Illustrator, Acrobat, InDesign, Photoshop, Flash, etc., etc., etc.!) Also it is costing me grade points since my work has been
late at times due to these bugs. Tonight is a prime example, which is why I am here in this forum trying to find a way to fix Acrobat so I can make a simple PDF (since none of the other applications will work, either!).
Paying too much for too little. Very dissatisfied customer. /Rant.

Acrobat Standard 8 not responding

So i got a license of Acrobat Standard 8 installed on my Windows Server 2008 but for all my users on WTS it keeps not responding.
I open the software, start using and it just stop responding, so i close, and open again and do the same thing. Sometimes it stop respoding even before i start using it.
Any ideas ?
My server is OK, since any other program works fine, such as office and ERP.

This is the Reader forum. The Acrobat ones are here:
http://forums.adobe.com/community/acrobat

Adobe Acrobat Standard XI Not Responding

This is the third time this has happened. While scrolling down the page, Acrobat stops responding. I have to uninstall and reinstall the software and then it works again. Any ideas how to prevent this from happening again?

Anubha,
I did not receive a response to my comment (#7, Jan 29) for my specific situation. In it are all the details that have been requested by Adobe more than once. No, I have never used a third party pdf creator. If this is a Win 7 problem, as suggested by another member, we won't get any help from MS as the have stopped supporting Win 7. This problem may be an interesting marketing ploy for us to go to Win 8 or 10 and or buy a new computer.
Here is Item #7 copied and pasted to hopefully save some time.
"I am experiencing the same random "Not responding" issue. Here is some additional information. I am using Acrobat Pro 11.0.10 installed as part of Adobe Creative Cloud subscription. The Creative Cloud indicates the SW is up to date even though the update history does not show any updates applied.
I am running Windows 7 Ultimate SP1 64 bit. This happens in all applications where I use the Print command and select Adobe PDF printer. It does not matter when the files are created. Another symptom is the "Convert" button in Internet Explorer (v11.0.9600.17501) does not work. Nothing happens when it is clicked.
Hopefully we have provided sufficient information for Adobe to find the SW issue and fix it.
Ironically, Acrobat has been one of my most reliable go to tools."

Acrobat Reader XI not responding....

Reader was working fine until Adobe did an update. Now, I cannot open any PDF files either on my computer or from any other source - says reader is non responsive. running windows 7 Enterprise. I tried everything on the Adobe troubleshooting guide to include:
open adobe reader and try fix form "help - adobe reader non responsive.
closed reader and did fix from control panel - no fix
tried reinstalling reader - no fix
removed the new version with intent to install older version - cannot install
no help here - trying to get work done - this is extremely frustrating.
Please advise.

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

"Update server not responding" when trying to update Acrobat 9 Pro

I just installed Acrobat 9 Pro on my desktop computer and on my laptop. I was able to download and install the latest updates to the copy on my desktop computer (so that it is now version 9.3.0), using Help>Check for Updates.
When I try the same command on my laptop, I get and error message that states "The update server is not responding, which means it may be offline at the moment, or the Internet or firlewall settings may be incorrect. Please try again later." I tried several times yesterday and today with the same error. The message pops up immediatley; it doesn't even seem to actually try to connect.
I disabled my firewall and antivirus software and still get the same result. I uninstalled then reinstalled Acrobat and still get the same result.
I looked online at Adobe.com to see about downloading and installing the updates manually, but it's difficult for me to tell which updates I need. Some are for other languages and some are for 64-bit but I have Windows 7 32-bit.
A call to tech support was no help. The agent seemed to think because I installed verison 9.0 that I only needed the one English update listed on the download page under 9.0, and not any of the later updates. . . And he said that Adobe recommends manually installing updates from Adobe.com rather than using the Check for Updates command (?!).
Anyway, does anyone know what might be causing this problem with the adobe updater? Maybe I need to reinstall the updater (where do I find it?).
OR
Can someone tell me which of the updates listed on the Acrobat dowload page I should manually install to bring my product up to date?
[Running Windows 7 32-bit on both machines]
Thanks.

Hi,
Which version of Acrobat do you have ?
(Launch Acrobat and Go to Acrobat->About Adobe Acrobat menu item and check the version )
Also, can you ping following urls ?
armmf.adobe.com
armdl.adobe.com
ardownload.adobe.com
Are these urls reachable ?
Also, you can check the contents of host file /etc/defaults/host to see that none of the ips are redirected.
One more thing that you could try:
If you have firewall on, could you please disable the firewall and then try the update. Does it works now ?

Adobe Acrobat X - Acrotray is not responding

I have recently installed Acrobat X on my 64bit Windows operating system and when first installed I had no problems, everything was working correctly. A few months go by and all of a sudden I get a spooling error when trying to print a document to a PDF. The error reads "Acrotray is not responding". So I close the error box and try again...it then prints. This went on for a few weeks. Then recently, it became worse, now I have to repeat the process 3 times to print any document (Word, Excel, ACAD, JPG) to a PDF. This is time consuming and very annoying to say the least.
If anyone has had this problem and found a resolution, please let me know.
Thank you-
I also found a ton of "AppHang_Acrotray errors in my microsoft directory. Here is one opened with notpad:
Sig[3].Value=9032 Sig[4].Name=Hang Type Sig[4].Value=0 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7600.2.0.0.768.3 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Hang Signature 1 DynamicSig[22].Value=90324420e827ec7ce262613dd6b5e898 DynamicSig[23].Name=Additional Hang Signature 2 DynamicSig[23].Value=8613 DynamicSig[24].Name=Additional Hang Signature 3 DynamicSig[24].Value=86136fed1531335987985f7269ceb048 DynamicSig[25].Name=Additional Hang Signature 4 DynamicSig[25].Value=9032 DynamicSig[26].Name=Additional Hang Signature 5 DynamicSig[26].Value=90324420e827ec7ce262613dd6b5e898 DynamicSig[27].Name=Additional Hang Signature 6 DynamicSig[27].Value=8613 DynamicSig[28].Name=Additional Hang Signature 7 DynamicSig[28].Value=86136fed1531335987985f7269ceb048 UI[3]=AcroTray is not responding UI[4]=If you close the program, you might lose information. UI[5]=Close the program UI[6]=Close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AcroTray.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\kernel32.dll LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[4]=C:\Windows\system32\VERSION.dll LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll LoadedModule[6]=C:\Windows\syswow64\USER32.dll LoadedModule[7]=C:\Windows\syswow64\GDI32.dll LoadedModule[8]=C:\Windows\syswow64\LPK.dll LoadedModule[9]=C:\Windows\syswow64\USP10.dll LoadedModule[10]=C:\Windows\syswow64\ADVAPI32.dll LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll LoadedModule[12]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[13]=C:\Windows\syswow64\SspiCli.dll LoadedModule[14]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[15]=C:\Windows\system32\WINSPOOL.DRV LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll LoadedModule[17]=C:\Windows\syswow64\SHLWAPI.dll LoadedModule[18]=C:\Windows\system32\OLEACC.dll LoadedModule[19]=C:\Windows\syswow64\ole32.dll LoadedModule[20]=C:\Windows\syswow64\COMDLG32.dll LoadedModule[21]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df _5.82.7600.16661_none_ebfb56996c72aefc\COMCTL32.dll LoadedModule[22]=C:\Windows\syswow64\OLEAUT32.dll LoadedModule[23]=C:\Windows\system32\IMM32.DLL LoadedModule[24]=C:\Windows\syswow64\MSCTF.dll LoadedModule[25]=C:\Windows\system32\uxtheme.dll LoadedModule[26]=C:\Windows\syswow64\psapi.dll LoadedModule[27]=C:\Windows\system32\apphelp.dll LoadedModule[28]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\amtservices.dll LoadedModule[29]=C:\Windows\system32\IPHLPAPI.DLL LoadedModule[30]=C:\Windows\syswow64\NSI.dll LoadedModule[31]=C:\Windows\system32\WINNSI.DLL LoadedModule[32]=C:\Windows\system32\WINHTTP.dll LoadedModule[33]=C:\Windows\system32\webio.dll LoadedModule[34]=C:\Windows\syswow64\SETUPAPI.dll LoadedModule[35]=C:\Windows\syswow64\CFGMGR32.dll LoadedModule[36]=C:\Windows\syswow64\DEVOBJ.dll LoadedModule[37]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll LoadedModule[38]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df _6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.dll LoadedModule[39]=C:\Windows\syswow64\CLBCatQ.DLL LoadedModule[40]=C:\Windows\system32\propsys.dll LoadedModule[41]=C:\Windows\system32\ntmarta.dll LoadedModule[42]=C:\Windows\syswow64\WLDAP32.dll LoadedModule[43]=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\asneu.dll LoadedModule[44]=C:\Windows\system32\profapi.dll LoadedModule[45]=C:\Windows\system32\CRYPTSP.dll LoadedModule[46]=C:\Windows\system32\rsaenh.dll LoadedModule[47]=C:\Windows\system32\RpcRtRemote.dll LoadedModule[48]=C:\Windows\system32\dwmapi.dll FriendlyEventName=Stopped responding and was closed ConsentKey=AppHangXProcB1 AppName=AcroTray AppPath=C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrotray.exe ReportDescription=A problem caused this program to stop interacting with Windows.
Message was edited by: Ace0001

Someone must have an idea how to fix this!!

My adobe acrobat 9 pro is not responding

I have had Adobe Acrobat 9 Pro installed for 3 years now. Then I got a message that I had to uninstall and reinstall which I did. However, Adobe is not responding when I try to move around a PDF or try to print a page. Any ideas? Does my purchase of Adobe Acrobat 9 Pro expire? @

Hi Eric Hillmann,
May i know which operating system you are using?
Have you tried to repair the Acrobat? What exactly you are trying to do when Acrobat is not responding?
Regards,
Ajlan Huda.

Acrobat 9.5 Pro not responding

Tried to get support through chat but I have to pay! the other day it just decided to "not respond". It opens for a few seconds, which still allows me to convert docs to pdf and save, but nothing else. Can't do any updates either (I always allow the "frequent" updates anyway). Thinking it's time to give Adobe away and find an alternative product. Anyone have any suggestions? I don't see that people should be forced to constantly outlay big money for the latest versions.

1) Opened PDF where most of the pages have all page boxes set to zero, with media box (true page size) set to 6" x 9". One subset of pages has a media box of 6.25" x 9.25", but the trim box is set to 0.125" on all sides.
2) Ran a preflight profile with the option "Page size or orientation differs from page to page" set to "Error", as it has been on all previous versions of Acrobat.
3) "Page size or orientation differs from page to page" error does not get triggered.
4) Tried same preflight profile settings on same PDF in Acrobat 7. Error does get triggered.
5) Tried same preflight profile settings on same PDF on a copy of Acrobat 9 not fully updated to 9.5. Error does get triggered.
6) Tried on various machines with 9.5 update. Error does not get triggered on any.
I can only conclude that something has changed in the latest update.

Acrobat 10.1.8 not responding Save as Adobe PDF and reduced size

OS: Mac 10.7.5
Acrobat Pro: 10.1.8
MS Word: 2011, version 14.1.0
All Software and system up to date.
Save as Adobe PDF... in Print funciotn will be not respnoding...
Open a word file, Print -> PDF -> Save as Adobe PDF -> option : "High Quality Print" and "Adobe Acrobat Pro" -> Continue -> change Name and location -> Save. Then the "Save as Adobe PDF" Automator pop up on Dock, a "Save as Adobe PDF" window will show "Finalizing PDF file..." and not reponding......... have to Force Quit.
But, if I use "Save as PDF" on Print, it works but will creat a very large PDF file. For example, my DOCX file is only 270KB, the PDF will be 23MB.
Open the PDF with Acrobat Pro 10.1.8, Save as "Reduced Size PDF..." -> make compatible with "Retain Existing" (tried all in the list) -> change Name; -> Save. Then, Acrobat will be nor responding on "Analyzing document....".
Please Help!

adobe4vin wrote:
OS: Mac 10.7.5
Acrobat Pro: 10.1.8
MS Word: 2011, version 14.1.0
All Software and system up to date.
Your comment all software is up to date is wrong.
Unless You using a PowerPC Machine OSX up to 9.1
Acrobat X may be at 10.1.8 but the newest available is Acrobat 11.0.4
And what seriously out of date and may be causing your issues is That Office2011 is up 14.3.9 By using out of date application may cause part of your issues. Note it does take a Long time to process a Large document
If you can get the PDF to open
Look for and Choose Optimized PDF or PDF Optimzer
click fonts if you see any duplicate Fonts
example two or three copies or more of say Helvetica Bold Italic
click on all but one of them and move to unembed
Repeat with all Fonts that have duplicates.
Then click okay when done.
This issue can be caused by older versions of software.
But if downloaded from a PC the number one reason is that unlike Mac in which your old allowed one copy of a Font/Font Family. PC doesn't care how many copies fonts there are on the computer. Whatever app just choose one to use at that moment. So you could have 20 versions of Helvetica bold Italic and the syetem doesn't care.
I've received PDF from PDF's from PC's and there have been as many as 10 copies of one font. Once optimized the files size went down.

My Adobe acrobat X Pro does not respond after a minute I open up a pdf file

I recently have installed Adobe Master Suite CS6 Collection. My Adobe acrobat X Pro does not respond after a minute I open up a pdf file. This happens every time when open a new pdf file. My operating system is Windows 7 pro ( Lenovo-64 bits). Any suggestions would be appreciated !!

Mylenium
Thank you for the suggestions.
I checked the WIndows log files. It reported the following error:
The program Acrobat.exe version 10.1.1.33 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 4770
Start Time: 01d0079a09bba381
Termination Time: 13
Application Path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Report Id: 4f145db6-7391-11e4-8fc1-005056c00001
I ran for the memory diagnostics as it showed the error with video card error. My NVDIA graphics card is not working properly. Do you think that could be a problem?I am running on Windows 7 64 bit computer. It also complains about the incompatibility with 64 bits.
Thank you.

Hyperlink not Responded in Acrobat Reader 9.0

Hi all,
I have installed Adobe Reader 9.0 recently. But in hyperlink that points to another PDF document has not been responded. No error message has not been given even. It worked with Acrobat Reader 7.0 also. In Acrobat Reader 7.0 if you click the hyperlink and then if the relavant document is not existed, It give error message saying that that it could not found the document. But in Reader 9.0 it does not respond even. I have updated the Acrobat Reader 9.0 also and it is upto date.
Does anyone has an idea?
Best Regards
Darshana

Post your question in the forum for Adobe Reader.

I am having autocad not respond when I am making a pdf using autocad 2002 and adobe acrobat XI

I am having autocad not respond when I am making a pdf using autocad 2002 and adobe acrobat XI
We have adobe acrobat 8 on another system that seems to work fine, what elsedo we need to do to get this trial version to work properly.
We are able to get everything set up , sized, etc, but when the actual process starts it is stating "autocad not responding and it just spins and never makes the actual final pdf.
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It's probably a compatibility problem with the updated PDF libraries vs. you hopelessly old ACAD that can't be resolved. In any case, I'd consider it one of those things of trying to attack the problem on the wrong end. All major CAD programs have native PDF export these days and even ACAD has had since v2006 at least...
Mylenium

Adobe Acrobat webpage Printing spins/"not responding" in FF 3.6 latest release - please fix it

FF 3.6 (latest) Print web page to Adobe Acrobat v.9.02 spins and not responding. Earlier version of FF was ok w/Acrobat. I have the Acrobat Plug-ins in FF 3.6. Annoying to see FF 3.6 not ready for prime-time as prior versions. How can I go-back to FF 3.5? Thank you.

Hi, sorry it took me so long to reply. I finally had some time to troubleshoot the issue, and fortunately I found what was wrong .
But first, I must say that I am deeply ashamed, and I apologize to for coming here and blaming Skype, because it turns out the fault is completely mine. The problem was that a while back, a tech buddy of mine sent me his Windows "hosts" files (the hosts file allows a simple way to block unwanted and dangerous websites, as well as advertisements from loading on your computer). Most of the time, I do pay attention when I compile my hosts file, but this time I assumed my buddy's list of blocked websites was reasonable.
Turns out, he had the following entries in there (without the quotation marks):
"skypeassets.com"
"secure.skypeassets.com"
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I attached a screenshot to show what the Buy Skype Credit page looks like when it is blocked, so that way, if anyone has this issue and wonders why it's not working, check your hosts file (found in "C:\WINDOWS\System32\drivers\etc").
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Thanks, and I hope this was somewhat helpful .

Acrobat 8.1 "Not Responding"

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