Acrobat 8.2 update problem
Let me start by saying that if I am the only one who was affected by this, I apologize for taking up your time. Having said that, I installed the 8.2 update for Acrobat Pro yesterday afternoon (January 14). I use Creative Suite versions CS through CS3 at work. After installing the update, Illustrator CS and CS2 refused to launch, and InDesign CS refused as well, giving me an error message about not being able to find a serial number. The CS3 applications (InDesign, Illustrator) seemed to be unaffected, and none of the versions of Photoshop were affected.
After trying various fixes (deleting caches, removing preferences files), including restoring one of the programs from a backup, I booted from a clone that I had made earlier in the day (before applying the update). Everything was working fine there, so I restored my main hard drive from the clone and everything now works as it should. I did not reapply the Acrobat update after the restore.
I did not think about repairing permissions (sorry, I forgot).
Since I'm back up and running, I'm really not asking for help. I offer this in case others have had a similar problem. And, if I am the only one, I'm just thankful I had a recent backup from which to restore. Thanks for reading.
OK, I was able to update Acrobat Pro 8.x.x to 8.2.0. This is how I did it:
1. I used App Zapper to remove Acrobat Pro 8.1.7 — the app, the uninstaller, etc. — all apps that resided in the applications' folder as well as their plist files. I re-installed Acrobat Pro 8.0.0 using my disk (choosing just the Acrobat Pro files to install). I re-started my computer (my choice). All my updates were done within Acrobat Pro via Help:Check for updates…rather than downloading separate update files. Though I did try to update using a downloaded version of 8.1.0, but it wouldn't allow me to choose the Acrobat application (the app was grayed out). So, I just did each incremental update using the Help:Check for update… method.
2. When I opened Acrobat 8.0.0, there was a message regarding updating the Updater, which I clicked OK. Once loaded, the Updater stated that I could update to 8.1.3, which I agreed with. It took a long time, and I had to quit the Updater because it seemed to be taking a long time (stuck on) a Lite version of a Flash or Bridge component (I don't remember which). I re-started the computer.
3. I re-ran the updater via Help:Check for updates…, and the 8.1.3 was applied again, except that I received an error message (even though using Get Info, I noticed that Acrobat Pro was at version 8.1.3).
4. That message at the end of updating 8.0.0 to 8.1.3 had to do with not being able to update a component or plug-in for use with Version Cue. Now, I don't use Version Cue, and it may have been missing, so I re-inserted the installation disk for Adobe CS3 Design Standard again, and chose just the Version Cue and its components to install. With that installation a success, I re-started the computer (my choice, again).
5. After the re-start, I opened Acrobat 8.1.3, and proceeded to apply each update. (Note that one has to close the Acrobat application before the update can be applied.) Each update (8.1.4, 8.1.6, and so on) applied successfully all the way to and including update 8.2.1. So, it appears that I have succeeded.
To summarize, I re-installed both Acrobat Pro 8.0.0, after removing Acrobat 8.1.7 and its preference files. I also re-stalled Version Cue. I ran the updates via Help:Check for updates…
Ivor
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You might try various terms at the SEARCH link
http://www.adobeforums.com/webx?126@@.ee6b2f2
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