Acrobat 8 hangs when selecting "Help" menu...

I'm running the latest (all updates as of today) version of Acrobat Pro and the latest version of OS X 10.5.4 on a Mac Pro. Whenever I move my mouse of the Help menu, Acrobat stall  I first get the old wristwatch, then the beachball spins. It takes between at least 1-2 minutes before I can do anything again. If I don't just sit there and wait (ie. if I go to another program), I gotta do the whole thing over again.
Anyone else experience this?
I've tried permission repairs, deleted prefs, etc. etc.
Any help would be appreciated!
Thanks,
Kristin.

Same problem. Acrobat Pro 8.1 was rock solid under Tiger. Performed an Archive and Install upgrade to Leopard two months ago and have had the same performance issues on a dual 2.3 GHz G5 running Acrobat Pro 8.1.2. Click on the Help pull down menu and the OS9 wristwatch appears for 30-45 seconds then transforms into the spinning beachball before the menu displays. When it finally appears the "Activate" option is completely missing. When I select Document/Reduce File Size in a multi-page pdf I get the same OS9 wristwatch and what use to take a few seconds for a 5 or 6 page document can take up to a minute and the processor use in Activity Monitor pegs at +100%. Same result in Safe Boot startup mode or with extensions off or with new user with admin privileges. I've uninstalled and reinstalled and spent 2 entire days trying every combination imaginable and I'm convinced the application itself is hosed. Adobe Tech Support is out of suggestions. Illustrator CS3 works fine except I get the same OS9 wristwatch when it loads. Sad to hear you get the same OS9 wristwatch on a MacPro with no OS9 capability. Call me a fool but I'm upgrading to Acrobat 9 and hope this will resolve these issues.

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