Acrobat 8 Pro - crashes constantly
I'm having a problem with Acrobat that seems to be getting worse; everytime I attempt to scan something my computer locks up. I have to turn my computer off and restart, unplug my scanner, restart the scanner and attempt to scan again. Sometimes this works, sometimes I have to repeat the process.
Today I opened an email with a .pdf attachment and my computer locked up again; had to shut my computer down, restart, etc.
Virii & spys are clean.
Don't know what a 'twain' drive is, but I went to the mfr. website and installed new drivers - and that may have worked. Just did a scan and it worked first time with no problems...finally!!
Since this is a new scanner I just figured the software was current -so much for figuring.
Thanx for the feedback - hopefully that is a permanent fix.
Similar Messages
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Acrobat XI Pro crashes when saving as a reduced size PDF in version 11.0.07
Since upgrading to the v 11.0.7 update, Acrobat XI Pro crashes every time I try to "save as" a reduced size PDF. I have tried several different settings, but still crashes.
You might try to setup the page size in the Adobe PDF printer and then print to the printer. I assume you are using PDF Maker (create PDF) and that may be the problem. You might also open the preferences in PDF Maker and turn off most of the options - none should be needed for a single page since you would likely not be using transitions, bookmarks, etc.
Just as a test, you may want to just start with printing ot the Adobe PDF printer, but you will likely get the default paper size with the PPT shrunk to fit. -
My Acrobat 9 pro crashed on my PC using XP. I deleted it and tried to reinstall. It asked for my license for 9, 7 and 6. I put in the 9 & 7 license which I have. How do I get the version 6 license. Is there a live person at Adobe & how do I reach them??
You have the upgrade serial number for Acrobat 9that is why it is asking the previous qualifying serial number, I am sending you the serial number of Acrobat 6 & 7 by private messaging, you can your self find them by using Find your serial number quickly
Regards
Rajshree -
Acrobat x pro crashes when I try to flatten a pdf after using typewriter to insert a date
acrobat x pro crashes when I try to flatten a pdf after using typewriter to insert a date.
Has anybody else seen this problem? Is there a fix?
I wanted to download the demo of acrobat XI but it says the previous version will be removed and deactivate the license. That sucks!Yes it is up to date.
I can use the stamp tool and flatten it after with no problems, but the typewriter tool crashes it upon attempting to flatten. -
Acrobat XI Pro crash on scan option
Acrobat XI Pro crash on scan option. Win7 os
I have just the forum for you
http://forums.adobe.com/community/acrobat/scanning_%26_ocr -
Acrobat x pro crash after installation and running it, exit code 16,
Acrobat x pro crash after installation exit code 16
I installed Adobe acrobat X pro 10.0 trial and every time after installation and running the software it give me the following error message
Please uninstall and re install the product, if the problem still occurs contact Adobe etc….
Error code shutdown 16
I’m using window 7 ultimate 32-bit service Pack 1.
I uninstalled also the adobe reader but with no hope,
If anyone can support me with this issue I will be grateful.Please check the solution provided under the below articles and check if that helps. Few users have resolved their issues by following it.
http://forums.adobe.com/message/4648705
Also, try running the below Microsoft fixit and check if that works.
http://go.microsoft.com/?linkid=9708107
If still same issue, follow "http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs5-products.html"
[Moved the discussion to Acrobat Installation & Update Issues Forum] -
My macbook pro crashes constantly
Okay, so here's the deal:
My macbook pro crashes constantly and it seems to be getting worse.
It's a macbook pro mid 2010 purchase with a 2.66 i7 4gigs ddr3 288mb intel hd graphics running OS X 10.8.5.
The problem occurs in numerous different circumstances. In every case it will cause the screep to go black, crash, restart itself, and give me a message saying it restarted due to an error. After that it will be, seemingly, fine, until I run into another of the myriad instances when it will crash. It's very easy to duplicate so if posting the error message will help I can definitely do that. Here is a list of occasions that the crash currently occurs:
About 20 seconds after opening photobooth.
Sometimes, but not always, after opening iPhoto.
Netflix, whenever I try to watch something instantly.
Trying to update to OS X Maverick.
Certain types of ads on sites that use video seem cause it.
Tried to install Starcraft 2 one time and it doesn't seem to like that either.
Firefox likes to crash about twice as frequently as Safari for some reason.
Honestly, there are probably others, but I just avoid certain programs now because it's such a pain.Here's one. There's a 3 year time limit? This has only started occuring within the last 7 - 8 months.
Interval Since Last Panic Report: 2350 sec
Panics Since Last Report: 2
Anonymous UUID: B316849C-21EA-E3FC-353D-21CE52718035
Fri Dec 20 12:38:35 2013
panic(cpu 3 caller 0xffffff7f8e27cf1a): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8098d65000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 3), Frame : Return Address
0xffffff8087c93290 : 0xffffff800c01d636
0xffffff8087c93300 : 0xffffff7f8e27cf1a
0xffffff8087c933d0 : 0xffffff7f8c77026c
0xffffff8087c93490 : 0xffffff7f8c8431f6
0xffffff8087c934d0 : 0xffffff7f8c843254
0xffffff8087c93540 : 0xffffff7f8cb08278
0xffffff8087c93670 : 0xffffff7f8c86bad1
0xffffff8087c93690 : 0xffffff7f8c77703f
0xffffff8087c93740 : 0xffffff7f8c774ad6
0xffffff8087c93940 : 0xffffff7f8c7763ff
0xffffff8087c93a10 : 0xffffff7f8d770903
0xffffff8087c93a70 : 0xffffff7f8d770993
0xffffff8087c93b40 : 0xffffff7f8d750610
0xffffff8087c93ba0 : 0xffffff800c46f789
0xffffff8087c93bc0 : 0xffffff800c470d30
0xffffff8087c93c20 : 0xffffff800c46e74f
0xffffff8087c93d70 : 0xffffff800c098c21
0xffffff8087c93e80 : 0xffffff800c020b4d
0xffffff8087c93eb0 : 0xffffff800c010448
0xffffff8087c93f00 : 0xffffff800c01961b
0xffffff8087c93f70 : 0xffffff800c0a6546
0xffffff8087c93fb0 : 0xffffff800c0cf473
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8c7 0f000->0xffffff7f8c9b1fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f8c675000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8c6fb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8c6b8000
com.apple.GeForce(8.1.6)[0E3D8776-A5B7-3D82-9BFD-9188170B358D]@0xffffff7f8d70c0 00->0xffffff7f8d7d9fff
dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8c7 0f000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8c6fb000
dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f8c675000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8c6b8000
com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7f8e26f000->0xffffff7f8e281fff
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f8e26a000
dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f8c675000
dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f8e256000
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f8c5f3000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8c6fb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8c6b8000
com.apple.nvidia.nv50hal(8.1.6)[3455BCFE-565A-3FE5-9F0B-855BCB6CC9B3]@0xffffff7 f8c9bd000->0xffffff7f8cc90fff
dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8c7 0f000
dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f8c675000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12F45
Kernel version:
Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
Kernel slide: 0x000000000be00000
Kernel text base: 0xffffff800c000000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 2299346361618
last loaded kext at 266938736717: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f8e380000, size 65536)
last unloaded kext at 327985914128: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f8e380000, size 57344)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.1.7f2
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.13.12
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDA 2.4.7fc4
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.4.7fc4
com.apple.driver.AppleSMBusPCI 1.0.11d1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleLPC 1.6.3
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.driver.AppleMuxControl 3.4.5
com.apple.GeForce 8.1.6
com.apple.driver.AppleUpstreamUserClient 3.5.12
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleIntelHDGraphics 8.1.6
com.apple.driver.AppleIntelHDGraphicsFB 8.1.6
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleUSBCardReader 3.3.1
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.5
com.apple.driver.AppleUSBHub 635.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.2b4
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleUSBEHCI 621.4.6
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 2.6.6
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.8
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.8
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 214.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.4.7fc4
com.apple.iokit.IOAudioFamily 1.9.2fc7
com.apple.kext.OSvKernDSPLib 1.12
com.apple.nvidia.nv50hal 8.1.6
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.7f2
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleHDAController 2.4.7fc4
com.apple.iokit.IOHDAFamily 2.4.7fc4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.NVDAResman 8.1.6
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.4.1d13
com.apple.driver.AppleSMC 3.1.5d4
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.6
com.apple.iokit.IOUSBMassStorageClass 3.5.2
com.apple.iokit.IOUSBHIDDriver 623.4.0
com.apple.driver.AppleUSBMergeNub 621.4.6
com.apple.driver.AppleUSBComposite 621.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.5
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6
com.apple.iokit.IOUSBUserClient 630.4.4
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 530.5
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.5.1
com.apple.iokit.IOUSBFamily 635.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.8
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3 -
Acrobat X Pro Crashes on Yosemite
I upgraded to OSX Yosemite and now my Acrobat X Pro crashes if I try to save or print. I am on 10.1.13 and a MacBook Air Mid-2012. Is there a bug fix pending? I cannot undo my OS upgrade, or I would.
Hi Kennith ,
Does it crashes when you try to print any of the PDF or happens with any specific PDF?
Are you trying to print with a conventional printer or the Adobe Printer ?
Refer to this link and see if it helps.
http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/internet-explorer-crashes-when-i -try-to-print-with/50203e4e-5a0f-4610-a9ba-577ba07c9953
Regards
Sukrit Dhingra -
Acrobat XI Pro crashing, faulting module: TOUCHUP.API
Acrobat XI Pro 11.0.4.63 (running on W7 Pro + SP1, 64-bit) has suddenly begun to crash when moving text fields in forms. I am now unable to add or edit any text in text fields of any PDF form. No updates, installations or system changes were made prior to, or at the onset of, this issue
I have attempted: Disable antivirus; use safe mode; repair install; remove faulting plugin from reference path and repair install; uninstall + CClean registry + full reinstall; and full reinstall without any updates. Acrobat software is unusable in its current state. I would appreciate some help!
Other Adobe products currently installed:
AIR 3.5.0.1060
Download Assistant 1.2.5
Flash Player 11 ActiveX 11.9.900.117
Flash Player 11 Plugin 11.9.900.117
Reader XI 11.0.05
Error from event logs:
Log Name: Application
Source: Application Error
Date: 11/15/2013 11:44:48
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: Acrobat.exe, version: 11.0.4.63, time stamp: 0x52288928
Faulting module name: TouchUp.api, version: 11.0.4.63, time stamp: 0x5228881c
Exception code: 0xc0000005
Fault offset: 0x00018640
Faulting process id: 0x16e0
Faulting application start time: 0x01cee221f2859d70
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\TouchUp.api
Report Id: 3d30639b-4e15-11e3-966b-1803732675a0I have the same problem with KERNELBASE.dll but the procedure is the same, I change into something thanks
Nome dell'applicazione che ha generato l'errore: Acrobat.exe, versione: 11.0.4.63, timestamp: 0x52288928
Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 6.1.7601.18409, timestamp: 0x53159a86
Codice eccezione: 0xc06d007e
Offset errore 0x0000c42d
ID processo che ha generato l'errore: 0x18ec
Ora di avvio dell'applicazione che ha generato l'errore: 0x01cf833d351b70ed
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Percorso del modulo che ha generato l'errore: C:\Windows\syswow64\
Nome dell'applicazione che ha generato l'errore: Acrobat.exe, versione: 11.0.4.63, timestamp: 0x52288928
Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 6.1.7601.18409, timestamp: 0x53159a86
Codice eccezione: 0xc06d007e
Offset errore 0x0000c42d
ID processo che ha generato l'errore: 0x18ec
Ora di avvio dell'applicazione che ha generato l'errore: 0x01cf833d351b70ed
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Percorso del modulo che ha generato l'errore: C:\Windows\syswow64\KERNELBASE.dll
ID segnalazione: 730f9cd2-ef30-11e3-a912-00269e8fad5f
ID segnalazione: 730f9cd2-ef30-11e3-a912-00269e8fad5f -
Adobe Acrobat 9 pro crashing after install
Hello,
I am running a remote desktop server on Windows 2k8 R2. I have been using adobe acrobat 9 pro on it successfully about 6 months. Recently, in what seemed like one night, it stopped working completely. Anytime we try to print to a file or even open a PDF, Acrobat crashes. If I open acrobat itself it opens, but as soon as i even click on a menu and without choosing anything click back to the main screen it crashes.
I have tried uninstalling and reinstalling. I have tried removing the adobe folder from applicatoin data folders. I haven't tried a registry cleaning yet but I have manually gone in and deleted all registy files i could find related to Adobe.
If anyone has an experience like this or any recommendations I would love to hear them. My trial version is running out and I have tried everything I could think of.Did you do the updates? At this point you may have to download them and install them manually. The updates are available at ftp://ftp.adobe.com/pub/adobe/acrobat/win/. Generally, they have to be installed in order with a reboot at the end.
-
Acrobat 9 Pro Crashes after upgrading to 10.6.7
I used to be on 10.4.11 and then bought a new iMac with 10.6.7. Acrobat now crashes on me in very random situations. See the crash report below:
Process: AdobeAcrobat [2569]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 9.4.4 (9.4.4)
Code Type: X86 (Native)
Parent Process: launchd [100]
Date/Time: 2011-05-05 08:49:10.630 -0400
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 202052 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 128128 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: BD1AF006-3B6E-4D2D-AD92-4A3464314199
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0000000000 0 + 0
1 com.adobe.Acrobat.framework 0x805a466c AcroSecurityBailOutImpl + 5397816
2 com.adobe.Acrobat.framework 0x805a48a8 AcroSecurityBailOutImpl + 5398388
3 com.adobe.Acrobat.framework 0x805a4b0a AcroSecurityBailOutImpl + 5398998
4 com.adobe.Acrobat.framework 0x8063bacc AcroSecurityBailOutImpl + 6017432
5 com.adobe.Acrobat.framework 0x8063d2c9 AcroSecurityBailOutImpl + 6023573
6 com.adobe.Acrobat.framework 0x8063ddd6 AcroSecurityBailOutImpl + 6026402
7 com.adobe.Acrobat.framework 0x8063de57 AcroSecurityBailOutImpl + 6026531
8 com.adobe.Acrobat.framework 0x8058ae60 AcroSecurityBailOutImpl + 5293356
9 com.adobe.Acrobat.framework 0x8058b112 AcroSecurityBailOutImpl + 5294046
10 com.adobe.Acrobat.framework 0x8018f59e AcroSecurityBailOutImpl + 1117290
11 com.adobe.Acrobat.framework 0x7fe5f08c RunAcrobat + 623178
12 com.adobe.Acrobat.framework 0x80191b6f AcroSecurityBailOutImpl + 1126971
13 com.adobe.Acrobat.framework 0x806a4c09 AcroSecurityBailOutImpl + 6447829
14 com.adobe.Acrobat.framework 0x7fe603a9 RunAcrobat + 628071
15 com.adobe.Acrobat.framework 0x7fe72567 RunAcrobat + 702245
16 com.adobe.Acrobat.framework 0x7fe603a9 RunAcrobat + 628071
17 com.adobe.Acrobat.framework 0x7fe74085 RunAcrobat + 709187
18 com.adobe.Acrobat.framework 0x7fe5d6f2 RunAcrobat + 616624
19 com.adobe.Acrobat.framework 0x7fe57b35 RunAcrobat + 593139
20 com.adobe.Acrobat.framework 0x800a3f08 AcroSecurityBailOutImpl + 153044
21 com.adobe.Acrobat.framework 0x800a5068 AcroSecurityBailOutImpl + 157492
22 ...dobe.AcrobatPlugin.AcroForm 0x7b97efc3 AcroPluginMain + 1081331
23 com.adobe.Acrobat.framework 0x7ff14255 RunAcrobat + 1365011
24 com.adobe.Acrobat.framework 0x7ff13f88 RunAcrobat + 1364294
25 com.apple.CoreFoundation 0x978a5adb __CFRunLoopRun + 8059
26 com.apple.CoreFoundation 0x978a3464 CFRunLoopRunSpecific + 452
27 com.apple.CoreFoundation 0x978a3291 CFRunLoopRunInMode + 97
28 com.apple.HIToolbox 0x96305e04 RunCurrentEventLoopInMode + 392
29 com.apple.HIToolbox 0x96305bb9 ReceiveNextEventCommon + 354
30 com.apple.HIToolbox 0x96305a3e BlockUntilNextEventMatchingListInMode + 81
31 com.apple.AppKit 0x936e578d _DPSNextEvent + 847
32 com.apple.AppKit 0x936e4fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
33 com.apple.AppKit 0x936a7247 -[NSApplication run] + 821
34 com.adobe.Acrobat.framework 0x7fdc7a54 RunAcrobat + 3090
35 com.adobe.Acrobat.framework 0x7fdc6f80 RunAcrobat + 318
36 com.adobe.Acrobat.Pro 0x00002e8b start + 2371
37 com.adobe.Acrobat.Pro 0x0000264a start + 258
38 com.adobe.Acrobat.Pro 0x00002571 start + 41
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9522f922 kevent + 10
1 libSystem.B.dylib 0x9523003c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9522f4f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9522f29e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9522ed21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9522eb66 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95237046 __semwait_signal + 10
1 libSystem.B.dylib 0x95236d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95238998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9541348e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x953fee15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x953fa7e3 MPWaitOnQueue + 250
6 AdobeACE 0x7fb2b391 ACEMPThread::Task() + 133
7 AdobeACE 0x7fb2b305 TaskGlue + 17
8 ...ple.CoreServices.CarbonCore 0x953de7ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x952367fd _pthread_start + 345
10 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x95237046 __semwait_signal + 10
1 libSystem.B.dylib 0x95236d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95238998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9541348e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x953fee15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x953fa7e3 MPWaitOnQueue + 250
6 AdobeACE 0x7fb2b391 ACEMPThread::Task() + 133
7 AdobeACE 0x7fb2b305 TaskGlue + 17
8 ...ple.CoreServices.CarbonCore 0x953de7ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x952367fd _pthread_start + 345
10 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x95237046 __semwait_signal + 10
1 libSystem.B.dylib 0x95236d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95238998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9541348e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x953fee15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x953fa7e3 MPWaitOnQueue + 250
6 AdobeACE 0x7fb2b391 ACEMPThread::Task() + 133
7 AdobeACE 0x7fb2b305 TaskGlue + 17
8 ...ple.CoreServices.CarbonCore 0x953de7ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x952367fd _pthread_start + 345
10 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x952090e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x95236c9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9527f45f pthread_cond_wait + 48
3 AdobeAGM 0x7e46bbc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e46bb1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e85db94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e85ee1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e46b9e1 thread_proxy + 45
8 libSystem.B.dylib 0x952367fd _pthread_start + 345
9 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x952090e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x95236c9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9527f45f pthread_cond_wait + 48
3 AdobeAGM 0x7e46bbc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e46bb1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e85db94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e85ee1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e46b9e1 thread_proxy + 45
8 libSystem.B.dylib 0x952367fd _pthread_start + 345
9 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x952090e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x95236c9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9527f45f pthread_cond_wait + 48
3 AdobeAGM 0x7e46bbc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e46bb1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e85db94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e85ee1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e46b9e1 thread_proxy + 45
8 libSystem.B.dylib 0x952367fd _pthread_start + 345
9 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x9520909a mach_msg_trap + 10
1 libSystem.B.dylib 0x95209807 mach_msg + 68
2 com.apple.CoreFoundation 0x978a437f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x978a3464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x978a93a4 CFRunLoopRun + 84
5 com.apple.DesktopServices 0x97df9c7d TSystemNotificationTask::SystemNotificationTaskProc(void*) + 643
6 ...ple.CoreServices.CarbonCore 0x953de7ca PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x952367fd _pthread_start + 345
8 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 9: com.apple.CFSocket.private
0 libSystem.B.dylib 0x95228066 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x978e3c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x952367fd _pthread_start + 345
3 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x9522e9b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9522ef48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9522eb66 start_wqthread + 30
Thread 11:
0 libSystem.B.dylib 0x9522e9b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9522ef48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9522eb66 start_wqthread + 30
Thread 12:
0 libSystem.B.dylib 0x9522e9b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9522ef48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9522eb66 start_wqthread + 30
Thread 13:
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x8139f940 ebx: 0x805a4aa8 ecx: 0x00000000 edx: 0x00000002
edi: 0x0018c9a0 esi: 0x0018c9b0 ebp: 0xbfffdf48 esp: 0xbfffdf2c
ss: 0x0000001f efl: 0x00010282 eip: 0x00000000 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
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0x7fb29000 - 0x7fc36fe7 +AdobeACE ??? (???) <7F1B1F44-3830-4DE3-9AF4-5C32B229B51F> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
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0x90113000 - 0x90113ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
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0x9058f000 - 0x90592ff7 libCoreVMClient.dylib ??? (???) <12EF6056-7AC7-6691-75A2-BD0675C56A35> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x90593000 - 0x905cefeb libFontRegistry.dylib ??? (???) <4FB144ED-8AF9-27CF-B315-DCE5575D5231> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
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0x9068a000 - 0x9068cff7 com.apple.securityhi 4.0 (36638) <FC01BFC4-04DB-96F3-2412-A86CC4F94CB2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x90694000 - 0x90695ff7 com.apple.audio.units.AudioUnit 1.6.6 (1.6.6) <253E9552-5CEA-0D5A-1EDA-3B8F669B79EA> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x906a4000 - 0x906b4ff7 com.apple.DSObjCWrappers.Framework 10.6 (134) <81A0B409-3906-A98F-CA9B-A49E75007495> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
0x906b5000 - 0x906bbfff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x90742000 - 0x91195ff7 com.apple.WebCore 6533.21 (6533.21.1) <09CE6602-4DB5-6E93-8593-4E1C57CB202F> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versi ons/A/WebCore
0x91196000 - 0x911a2ff7 libkxld.dylib ??? (???) <585F0A91-EFB8-E066-BDFB-4AFF37A8C323> /usr/lib/system/libkxld.dylib
0x911a3000 - 0x911b8fff com.apple.ImageCapture 6.0.2 (6.0.2) <E9F4B952-27A1-5BFC-CA8D-DADA055D30E9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
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0x9839b000 - 0x983d8ff7 com.apple.SystemConfiguration 1.10.5 (1.10.2) <362DF639-6E5F-9371-9B99-81C581A8EE41> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x983d9000 - 0x983e4ff7 libGL.dylib ??? (???) <4425B9AA-B494-A336-EABB-6BBC9FF4EC4F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9841e000 - 0x9847bff7 com.apple.framework.IOKit 2.0 (???) <A769737F-E0D6-FB06-29B4-915CF4F43420> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9847c000 - 0x984ccff7 com.apple.framework.familycontrols 2.0.2 (2020) <C96C8A99-A40C-8B9C-1FBA-A0F46AC92F17> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x985ca000 - 0x98935ff7 com.apple.QuartzCore 1.6.3 (227.36) <8E927524-EB0A-D5BA-C2E4-FA26FE4C428A> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x98977000 - 0x98a21fe7 com.apple.CFNetwork 454.11.12 (454.11.12) <BE832CCE-B692-F55F-F5F8-3973649AFEA1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
0x98a22000 - 0x98a32ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
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0x98a44000 - 0x98b45fe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <C75F921C-F027-6372-A0A1-EDB8A6234331> /usr/lib/libxml2.2.dylib
0x98b46000 - 0x98b66fe7 libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <BF7FF2F6-5FD3-D78F-77BC-9E2CB2A5E309> /usr/lib/libresolv.9.dylib
0x99000000 - 0x9904dfeb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x99144000 - 0x99182ff7 com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x99183000 - 0x991dbfe7 com.apple.datadetectorscore 2.0 (80.7) <58C659CA-72CC-31D2-9732-09BF1A0CAAF6> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
0x991dc000 - 0x99223ffb com.apple.CoreMediaIOServices 134.0 (1160) <4CD78557-3CDA-A4B5-33CB-BBB876B4463D> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOSer vices
0x99224000 - 0x9965bff3 com.apple.RawCamera.bundle 3.6.4 (561) <DBA5D7C1-CD82-CE7F-5AE5-A0E4E128236F> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
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0x996e1000 - 0x996e1ff7 com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x996e2000 - 0x999dbfef com.apple.QuickTime 7.6.6 (1756.15) <C2567783-4EAC-6803-522B-D701B95C4DAE> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x999dc000 - 0x999eeff7 com.apple.MultitouchSupport.framework 207.10 (207.10) <D4BA36E6-3B6F-2796-0758-8473600CBF5B> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <A6FD4184-1017-59F6-990E-785BDF6202BE> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <59936EB5-5FA4-EEEB-9858-E9BF50AB1776> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xbb100000 - 0xbb103fe7 libLatinSuppConverter.dylib 49.0.0 (compatibility 1.0.0) <93DA560F-33CB-FFF3-54D0-A26A5F4A2B2D> /System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylib
Model: iMac11,3, BootROM IM112.0057.B00, 4 processors, Intel Core i5, 2.8 GHz, 4 GB, SMC 1.59f2
Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: WDC WD1001FALS-40Y6A0, 931.51 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa140000
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfa143000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfa142000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000Good day,
I'd like to confirm a few things:
What action/activity are you performing in Acrobat when it crashes?
Is the crash consistent at the same point?
You stated in the subject '..after upgrading to 10.6.7'
What OS was on your iMac when you purchased it?
Was this problem occuring when using an earlier verion of 10.6.x?
Have you applied to font update Apple released to address some of the problems they introduced with 10.6.7?
Did you perform a clean install of Acrobat on your iMac after you purchased it or was the application transferred in some way?
I hope we can get this resolved for you!
Regards,
David
Acrobat Community Manager
Adobe Systems -
Acrobat 9 pro crashes when trying to distribute
win xp sp3
acrobat 9 pro
new-ish to acrobat
I have an interactive form, created in acrobat 9 pro. Every time I try to distribute it (forms > distribute form > manually collect responses in my email inbox > save a local copy and manualy send it later > finish) it crashes & I get an error message: "AppName: acrobat.exe, AppVer: 9.5.2.295, ModName: acrobat.dll, ModVer: 9.5.2.295, Offset: 00604f17"
The really odd thing here is that it only does this if I try to save it over the network. If I open the form from/save to a local drive e.g. the desktop or a thumb drive it works fine.
Anyone got any idea what's going on & what to do about it?
TIAThere was an update this last week, taking the current version to 9.3.2. The early versions often have little bugs like you describe, so an update is the first thing to try. If you download the updates from Adobe.com (the downloads>updates page), be sure to download all of them and then install them in order. If you use the updates under help, you can usually update the lowest number one they show and return for any further updates.
-
Adobe Acrobat X Pro crashes in 30 seconds
Hello everybody,
I've got Acrobat X Pro 10.1.1 installed on my PC running Windows 7 64-bit (Corei7 2600K, 16GB DDR3. I got the Creative Suite 5 Master Collection and Acrobat X separately and installed them one after the other on the same day. A problem I've just noticed for the first time cropped up about a week ago. I normally used to have Adobe Reader as my default program to open and view PDF files, but recently when I tried to open PDF files in Acrobat for the first time since installation, the program crashes. The program will start up perfectly and display the PDF correctly, but after about 30 seconds, every time I've tried, with different PDF's from different sources and different sizes and versions, Acrobat X always crashes. I can use the program fully within those 30 seconds, for example, resizing the image, selecting text, finding text in a document, etc. all works perfectly, but every single time the Acrobat X Pro opens, it crashes after 30 seconds with the usual Windows 7 Program Crash dialogue box that reads:
"Adobe Acrobat has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
The only option the dialogue box gives is to Quit, so I click that and it closes the program fully but nothing else happens. Now Adobe Reader still works fine so I've had to revert to that to view all my PDF files, but I can't edit or properly interact with them.
I understand that this post is somewhat vague because I have no error code or anything to identify what is happening. If there is a way to obtain this information, and if said information might help anybody reading this to assist me in repairing the issue, please let me know what to do.
If some crash log isn't required but somebody has come across a similar issue or heard of anything like this, I would be much obliged to hear possible causes or solutions to the problem.
Any input would be greatly appreciated.
Thank you all very much,
AkbarFound the answer at http://www.computertutoring.co.uk/hints-tips/acrobat-help-stopped-working.asp
Worked for me!
Here it is:
Use the control panel to uninstall Acrobat
In Windows Explorer, ensure that all of the Acrobat files are deleted by going to c:\program files\adobe\acrobat\ folder. Trash any leftover folders.
Using the control panel, create another user account giving it administrator priviledges and use this account to reinstall Adobe Acrobat from the installation CD. (Careful you don't reinstall all the software or you could be waiting a long time).
Hope it works for you, too. -
Acrobat 9 Pro crashes w/Vista
vista keeps closing Acrobat 9 pro because of DEP - Data Execution Prevention as per below. anyone run across this? Cannot find squat on DEP compatibility on Adobe site anywhere. TX, Jim
"Data Execution Prevention (DEP) is a security feature that can help prevent damage to your computer from viruses and other security threats. Harmful programs can try to attack Windows by attempting to run (also known as execute) code from system memory locations reserved for Windows and other authorized programs. These types of attacks can harm your programs and files.
"DEP can help protect your computer by monitoring your programs to make sure that they use system memory safely. If DEP notices a program on your computer using memory incorrectly, it closes the program and notifies you.
First, see if a DEP-compatible version of the program is available by visiting the software publisher's website. If the publisher has not released an updated, DEP-compatible version of the program, you can turn off DEP for the program that was closed. You will be able to use the program, but it might be vulnerable to an attack that could spread to your other programs and files.Can you please post the scanner brand with which you see the crash?
-
Acrobat 9 pro, crashes with Printer Marks
In Acrobat 9 pro, open the PDF file, add the Printer Marks for “Trim” and “Registration”, save the file and close the acrobat. Wait for few minutes and the acrobat crash occurs. Attached the screen shot. Please let know the solution for this issue.
Good day,
I'd like to confirm a few things:
What action/activity are you performing in Acrobat when it crashes?
Is the crash consistent at the same point?
You stated in the subject '..after upgrading to 10.6.7'
What OS was on your iMac when you purchased it?
Was this problem occuring when using an earlier verion of 10.6.x?
Have you applied to font update Apple released to address some of the problems they introduced with 10.6.7?
Did you perform a clean install of Acrobat on your iMac after you purchased it or was the application transferred in some way?
I hope we can get this resolved for you!
Regards,
David
Acrobat Community Manager
Adobe Systems
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