Acrobat 8 Professional "has stopped working" every time I close a document.

Some time ago I had a virus infection but was able to clean my computer. Before that date, Adobe Acrobat 8 Professional was working fine but since then, every time I close a document, the program closes down with the message "Acrobat 8 has stopped working". Windows will look for a solution and never finds one.
Probably, with the virus, one of the Acrobat 8 files must have been corrupted, but I have not been able to find out which one or how to repair it.
Anyone with a similar situation who can point me to the solution?
Or should I just reinstall Acrobat from scratch?
Thanks, Hubert

Thanks, Bill,
Tried this but my Help does not open/show the option Repair.
Online support goes to an error page...
Do you have/are there other repair options?
Thanks.

Similar Messages

  • "Itunes has stopped working" every time

    So recently I have been using itunes and a moment after it loads up I am faced with the window "itunes has stopped working", every time. I have tried doing stuff with QTmoviewin.dll, messed around with QuickTime, deleted anything that may conflict with Itunes (including bonjour). I have turned the internet off and ran it, but to no avail. I have literally tried every trick in the book, looked on all the forums and nothing seems to be working. The crash always happens when I open it, the bar at the top seems to be downloading something, gets to Never Gonna Give You Up and says "Determining Audio Volume". Then it crashes. And I can't get to it quick enough to stop it. So I really need some answers, but I would like to keep uninstalling as a very last option. And try not to refer me to another thread because I have seen nearly every one. Please help me. Thank you.

    Hello El Chubbo,
    Thanks for using Apple Support Communities.
    To troubleshoot iTunes crashing unexpectedly please follow the troubleshooting steps in the article below.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Take care,
    Alex H.

  • My itunes on windows 8 quits "itunes has stopped working" every time.  any clues?

    Can you help with an answer to itunes quitting each time I launch it?  I've tried uninstalling and re-installing several times.

    I  have the same problem in windows8, I've reinstalled old versions and new versions but is happening the same error "iTunes has stopped working", Windows closes iTunes and start searching for solutions...
    Pleas Apple Support We need answers!!

  • So, my ipod touch 4th generation has stopped working. every time i plug it into a wall or an outlet, it will regester that it has been plugged in, but it will not charge, and trurn on. does anyone have any suggestions? thank you.

    my ipod touch has stopped working. I will plug it into a wall, or computer, and it will register that it is plugged in, but it will not charge and turn on. does anyone have any advice? thank you.

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable              
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • HP has stopped working every time I switch my laptop back on

    My HP assistant stops working everytime I switch my laptop off, I switch back on and have to wait 11 mins for it to start working then my broadband signals kicks in. Any ideas please . Thanks.
    This question was solved.
    View Solution.

    Hi,
    Try the following
    First of all, uninstall your current version of HP Support Assistant by opening windows Control Panel, open Programs and Features, right click the entry for HP Support Assistant and select Uninstall.  When this process has completed, restart the notebook.
    Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
    http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.Ujd1blP9Xh4
    Hope this helps.
    ***** Click the KUDOS Thumbs UP (Like) on the left to say 'Thanks'*****
    ****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Kudos"if it solves your problem.****
    -VJ
    Although I am an HP Employee, I am speaking for myself and not for HP.

  • "Adobe Premiere Pro CC has stopped working" Every-time unless I disable 2 of my graphics cards.

    Whenever I re-enable either of my 2 graphics that it doesn't seem to like it gives me that error right away when it tries to start up.
    Here is my Speccy info: http://speccy.piriform.com/results/YidTg7uD20BVpMUkaIZ0vfg
    Any help getting Premiere to work without having to disable those 2 graphics cards would be great, I'm useless without all my monitors!
    Thanks,
    Chris

    After the Premier Pro CC update in early December, I was unable to start PP at all. (The subsequent upgrade didn't help.) During the startup process, the program would crash telling me that I needed to update my graphics card driver.
    After a month -- about ten hours of remote operation of my computer by Adobe techs --  working with Adobe Support (knocked upstairs three times), they determined that the newest version of PPCC does not accept a dual graphics card configuration (it doesn't know which one to choose so determines that both cards are invalid).
    Their solution was to revert my machine back to v7.0 and fill out a "Bug" report. I am to wait until they fix the problem before I allow an upgrade.
    Ron

  • ITunes has stopped working every time I try to sync.

    At this point right now im furious.  Every single time I plug my iPhone to my Windows computer and try to sync it to iTunes, by the second step the message pops up and I have to close it.  Now I don't want to call Apple yet but this is getting ridiculous bcuz its almost a month and I've tried everything so can someone please help for?

    See iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support.
    tt2

  • Firefox crashes at completely random times, sometimes when I have tons of tabs open, sometimes when I have just one open. Also, Vista tells me "Firefox has stopped working" every time that I close it. This started about 3 days ago.

    It happens completely randomly. Also, when I tried wearing a persona recently, it crashed after 10 seconds. The browser still crashes when I don't wear it.
    == Crash ID(s) ==
    bp-28c36c66-011e-43ce-83bb-952772100709, 464b94d3-c280-4b06-b248-9e4039159a36, a26556d9-5bf7-4984-8b12-1fdedeb516e7, 464b94d3-c280-4b06-b248-9e4039159a36, bp-86ff3df7-03e4-479c-b1c3-c14332100715

    It happens completely randomly. Also, when I tried wearing a persona recently, it crashed after 10 seconds. The browser still crashes when I don't wear it.
    == Crash ID(s) ==
    bp-28c36c66-011e-43ce-83bb-952772100709, 464b94d3-c280-4b06-b248-9e4039159a36, a26556d9-5bf7-4984-8b12-1fdedeb516e7, 464b94d3-c280-4b06-b248-9e4039159a36, bp-86ff3df7-03e4-479c-b1c3-c14332100715

  • Acrobat Distiller has stopped working (not 30 day issue)

    I've been running CS6 on my Windows 7, 64 bit machine since at least October. I had the 30 day issue at the 30 day mark, but resolved it and it's worked flawlessly for months after that. Now,  I get an error message that says Acrobat Distiller has stopped working. My only option is to close that window. Acrobat continues to work to read, edit and save an already created  PDFs. Here are where I experience errors.
    I can create a new PDF within Acrobat.  If I click "Create PDF" then choose a Word Doc, it gives me at least two times the error message that Acrobat Distiller has stopped working. If I keep closing that message, eventually the pdf will have been created and will be in the Acrobat window and the file will be saved.
    I can't print to PDF at all. When I try from within Acrobat, I see a little window that says it's checking fonts, then the Distiller stopped working error message. When I try printing to pdf from other programs (have tried Word, Firefox), crashes.  It could be a one page document with just text, or something with pictures -  no go.  I just tested it again - now Acrobat is not responding.  I can't end the Acrobat process - have tried closing the window, and saying end process, tried ending Acrobat from within task manager, tried ending the acrobat and acrotray processes - multiple times in Task Manager and Acrobat won't close.
    I don't know how to fix this. I've checked to make sure Acrobat was updated; I've updated my Windows; I've reinstalled Acrobat.  Nothing fixes it. 
    When I run Acrobat Distiller, it freezes seemingly in the midst of checking fonts.   Here is the text of the problem details section of the error message I get:
    Problem Event Name:    InPageError  
    Error Status Code:    c000009c  
    Faulting Media Type:    00000003  
    OS Version:    6.1.7601.2.1.0.256.1  
    Locale ID:    1033  
    Additional Information 1:    0a9e  
    Additional Information 2:    0a9e372d3b4ad19135b953a78882e789  
    Additional Information 3:    0a9e  
    Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
    Any advice?
    Roxy

    I think I may have fixed my problem...  I am no longer seeing the Distiller stopped working pop up and I am now able to print to PDF
    Win 7 Ultimate 64 bit
    My Fonts and program are all installed on the same drive  thus preventing me from gaining access to Distiller to change the settings. Windows would not let me make any changes to the Default Font folder.
    This is what I did...
    Not knowing which font(s) where causing the problem, I moved all but protected fonts (automatically labelled) from the Window's Font folder and placed them in a temporary folder.
    I restarted Distiller DC and great news...the program did not crash and I was able to change the settings to temporarily not include the Windows Fonts .No more pop ups and I can now print to PDF!
    What I am going to do..
    Through the process of elimination, I will gradually restore the fonts I removed from from the Window's folder to find the culprits(s)
    Once I am satisfied that the problem Font(s) are found and no longer  included in the Window's Font folder, I will change the settings in Distiller back (permanently) to include the Window's Font folder.
    In closing, and because so many others are having the same issues, I really do think it would be prudent for Adobe to make the necessary adjustments to their program(s) to prevent this kind of issue.
    Thanks
    Kathy

  • Acrobat XI has stopped working

    We recently have created several forms in Adobe InDesign CS6 and our users have Acrobat XI (Full version) installed on Windows7 64-bit.  I'm getting more and more reports of Acrobat XI crashing while they are filling out these forms.  Sometimes they will have multiple forms open, other times it happens with just one.  They get an error stating, "Acrobat XI has stopped working" and their adobe windows clos.  These .pdf files are stored in dropbox and they usually open the files by browsing to the dropbox directory and double clicking on the file.
    This is happening on 11.0.0 and also 11.0.03.
    Any suggestions on how I can troubleshoot this?

    No, we haven't checked out the form in Acrobat->Preflight.  I'll look into that.  The person who designed the forms exported them from InDesign as an interactive pdf.
    I don't know if these will help, but one of my users took some screenshots as it was crashing.  I've attached them.

  • Acrobat Distiller has stopped working

    I see this has been posted a couple of times but the issue has not been resolved.
    I am running FrameMaker 12, Distiller XI, on Windows 7.
    I'm trying to File > Save as PDF and I get the error--  Acrobat Distiller has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
    The only option is to click close. This error appear 3 times before it really stops.
    I have investigated this issue to a particular font issue. Although, I do not know how to correct it.
    In the Distiller, Settings > Edit Adobe PDF settings , I have selected the folder for Fonts, unchecked Embed all fonts, added my font to the Always Embed list, saved my settings and then used those settings to try the same process again, with the same result.
    The font that I want to embed is a free font, so there should not be any license issue with it.

    This will not be Distiller Server, I suggest the regular Acrobat Creation forum. Nobody comes to this forum because Distiller Server stopped years ago.

  • Why does my safari stops working every time I try to swipe back to previous page

    My safari stops working every time I try to swipe (multitouch) back to previous page? There's no spinning beach ball or anything, but the page just stops responding altogether. If I close the non-responding page fast enough the other pages remain fine, but if I just leave the non-reponding page as it is the entire app become non-reponsive and need to be forced quite. I'm running OS X 10.9.1 on a late 2012 MacBook Pro Ret. Anyone having the same prob?

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • FM 8: Acrobat Distiller has stopped working

    I've recently upgraded to FM 8 and am trying to print a .book that I printed successfully many times in FM 7.
    I am doing a Print Book... command. When I get to a certain .fm file, I receive the message "Acrobat Distiller has stopped working." I click OK and in a few seconds, the system informs me that my .pdf was created successfully...except, it doesn't exist. (When I try to do a "Save as PDF," a .tps file is generated that is very large, but no .pdf.)
    The only difference between the problematic file and the others is that it is in a different folder than the previous files. I've even tried re-creating the file from scratch.
    At this point, I'm not even sure what to check to try to diagnose the problem. I am running FM 8 (p 277) on Windows Vista Business SP1. Do I need to update Distiller somehow? How can I check the Distiller version? What folder would contain a detailed log of the print attempt? (I've printed other .book files that came over from FM7 without incident.)
    Thanks for any suggestions.

    Van, can you tell me how to find and delete extra distiller apps?
    Brian

  • WHENEVER i LOAD ITUNES i GET A POP UP STATING THAT iTUNES HAS STOPPED WORKING AND NEEDS TO CLOSE. wHEN wINDOWS FINDS THE PROBLEM, THEY WILL NOTIFY ME. tHIS HAPPENS ALL THE TIME. i UNINSTALLED AND INSTALLED TWICE AND IT STILL HAPPENS. HOW DO I CORRRECT

    I keep getting a pop up on Itunes when I try to add a file saying that ITUNES HAS STOPPED WORKING AN NEEDS TO CLOSE. W     indows will notify me when corrected. iuninstalled and reinstalled 3 times to no avail. how do i fix?

    a further message  box states that Data Execution Prevention has closed the program.
    Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes?

  • My iTunes has stopped working out of nowhere. When iTunes is opened it displays "iTunes has stopped working" and windoes automatically closes it saying it will look for a soluton. What do I do? I have un-installed it and re-installed multiple times.

    My itunes has stopped working out of nowhere. When I open iTunes a message appears stating "iTunes has stopped working." and windows closes iTunes sayng it will look for a solution. I have Windows 8.1 64-Bit and have been using iTunes 11.1 (or the newest one out there). I have un-installed and re-installed multiple times. The same message continues to pop up.

    Hi biazonmg,
    Thanks for using Apple Support Communities.  If iTunes is unexpectedly quitting when you open it, this article has steps to isolate and troubleshoot that:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Cheers,
    - Ari

Maybe you are looking for

  • Trying to access our public library's ebooks. Downloaded the software, but am getting an error saying: Current version of MP Security is 2.5.0.0 and I need 2.

    Trying to access our public library's ebooks. Downloaded the software,(Overdrive Media Console) but am getting an error saying: Current version of MP Security is 2.5.0.0 and I need 2.5.0.1. How do I do that so I can read the ebooks? People have sugge

  • Pessimistic Locking

    In the Weblogic 5.1.0 documents it says that Weblogic employes pessimistic           locking with Entity Beans. The implication being that there is one instance           of the Entity Bean object for each row in the database.           We have verif

  • Finding template child files

    Hi... I have a site with several templates and several files created from each of the templates. How do i find which files were created from which template? Grateful for pointers... TIA JJ

  • Firefox won't download files

    Long story, short version: Problem is a progression from bad to worse. Firefox 33.3 won't download or save files (images, web pages, etc.). File picker doesn't open/ can't browse folders, etc. Tried troubleshooting including: reset firefox, safe mode

  • Stacked VLAN (802.1Q-in-Q)

    Hi, I would like to know if the Catalyst 6500 (Sup720-3b) supports the fonctionnality Stacked VLANs (802.1Q-in-Q) And if Yes, in witch IOS version. Thanks for your help