Acrobat 8 Professional will not Reactivate after installing new MBO

I have installed a new MBO and Processor. the HD has not changed all programs requiring reactivation have ahd no issues except Acrobat 8 pro
After installation I get to the screen were it asked for by serial number, I enter it and move on to next step------
Next screen says please identity the product you are upgrading from in the drop down box.
There are not products listed at all?????? its blank????
I called Activation support and was rudely told it was a general program concern and not problem.
I find this hard to believe since there activation module is kicking off the entire mess.
How do I get the program activated as it will only allow install to the the trial verison???
I will not take time off of work travel to sit on hold and work through this please either give me a written path to correct or refund the cost of the program
Thsi is the original store data when the program was bought
[email protected]
Date:
Wed, 6 Dec 2006 19:34:31 -0800 (PST)
To:
[email protected]
Dear vernon dygert,
Thank you for your purchase of downloadable Adobe products.
For your records, we have included your serial numbers below.
Adobe Acrobat 8 Professional (Windows,English)
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Deactivations are counted. I would like to know the number of deactivations that are allowed. Without knowing, I would call Adobe before doing anything and have them put a notation in your file of what you are going to do so that if you have a problem with activation you have something to refer to.
I received a letter from Adobe about this and their assumption is that if you do too many deactivations then you are trying to run Adobe on more that 2 computers. In my case, I used to many deactivations screwing around with different raid configurations.

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