Acrobat 8 Standard Frequent Crashing / Not Updating

Hi. My Adobe Acrobat 8 Standard v 8.1.6 is having some problems. I do a lot of work in Acrobat and I can normally deal with the occasional hiccups, such as restarting Acrobat, but lately things have regressed considerably. I've run the Repair tool but it crashes. I've also tried updating but that crashes too. When I say it crashes I mean it says "...has encountered an error and will exit." I've also considered reinstalling Acrobat but the issue of not having the original CD plus not having registered, looms.
So I'm a little stuck. Please advise on what options are available. (sorry my keywords question mark is no longer working). With there being problems I may be inclined to restall Windows, but again, without having registered I am wondering what my options are. Thanks in advance.
RD

No plugins or profiles. I do access pdfs on network shares frequently using inhouse applications & Internet Explorer.

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Acrobat Standard 9.1.2 update problem?

I'm running Acrobat Standard 9 on Windows Vista Ultimate.
Right after installing the Acrobat 9.1.2 update, but before restarting my system, I tried to open a PDF file, and experienced cascading file openings, where Acrobat seemed to be trying to open every PDF file on my hard drive in a separate window. Each window header contains the statement: "Adobe Acrobat not responding." After shutting down Acrobat through Task Manager, I then restarted my system, thinking that the problem was a failure to complete the update installation, but when I just tried to start Acrobat (without trying to open any file), it automatically began opening multiple PDF files again.
At that point, I ran a restore to a previous Acrobat version, but did not restart my system. After the restore was complete, my desktop displayed two Acrobat startup icons, one for v9.1.2 and one for the previous version. I tried to start Acrobat by clicking the previous verion icon, but had the same problem with automatic multiple file openings. When I checked the software list in Control Panel, I found that it only contained v9.1.2, and not the supposedly restored version. Does anyone know if I had to restart my system to make the restore work?
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I never experienced this problem until I installed the 9.1.2 update. Has anyone else experienced problems with this update? Does anyone here know the cause of the automatic multiple file opening problem?

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This new problem has now rendered my Acrobat program completely unusable, and for some reason, Adobe's Internet support contact form doesn't even interact with my inputs. This forum has proved useless to me for any problem-solving. Anybody from Adobe Engineering listening?

Frequent Crashes since updating to Yosemite.

My Macbook Pro has been frequently crashing since upgrading to Yosemite (10.1). Nothing in particular seems to crash it and I'm not running any intensive programs. I'm usually just running a combination of Pages, Word, Preview, Mail, and Safari. I run an external monitor in addition to the laptop display and often use multiple desktops so I can have easy access to PDFs. The machine is older, but I wasn't having these problems under Mavericks. I only upgraded because I made the mistake of upgrading my iPad to iOS8 and enabling iCloud Drive. This prevented my Pages documents from syncing and upgrading to Yosemite seemed to be the only solution. I swapped out the hard drive for a SSD two years ago, which really sped things up. Even now, it runs quickly, as long as it doesn't crash or get stuck, which it has also been doing more frequently. I still have plenty of disk space left (50GB+), but I have noticed that the OS is using more memory.
Is there something I can do, or is it just time for an upgrade?
Thanks for any suggestions,
Nathaniel
Macbook Pro (Late 2008)
15-inch 2.4GHz Intel Duo
4 GB Memory
240GB SSD (3rd Party Upgrade)
GeForce 9600m / GT 256

Thanks Linc.
It hasn't frequently crashed insofar as it just "turns off," but if often freezes to the point where I need to force a shutdown. The most recent true crash was last Sunday. I've pasted the report below. But, there are several reports that end in .crash that I think refer to the forced shutdowns.
Anonymous UUID:
Sun Oct 26 12:22:43 2014
*** Panic Report ***
panic(cpu 1 caller 0xffffff8016bc4594): "launchd died\nState at Last Exception:\n\n"@/SourceCache/xnu/xnu-2782.1.97/bsd/kern/kern_exit.c:361
Backtrace (CPU 1), Frame : Return Address
0xffffff80a8c53e50 : 0xffffff801673a811
0xffffff80a8c53ed0 : 0xffffff8016bc4594
0xffffff80a8c53f40 : 0xffffff8016bc425c
0xffffff80a8c53f50 : 0xffffff8016c4dcb2
0xffffff80a8c53fb0 : 0xffffff801683ac46
BSD process name corresponding to current thread: launchd
Mac OS version:
14A389
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000016400000
Kernel text base: 0xffffff8016600000
__HIB text base: 0xffffff8016500000
System model name: MacBookPro5,1 (Mac-F42D86C8)
System uptime in nanoseconds: 88480685267596
last loaded kext at 1013155145260: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f98d1a000, size 364544)
last unloaded kext at 313431537843: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f98cfb000, size 61440)
loaded kexts:
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.37
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.0f10
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 266.5
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.GeForceTesla 10.0.0
com.apple.driver.AppleMikeyDriver 266.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMuxControl 3.7.21
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 327.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleUSBOHCI 656.4.1
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.nvenet 2.0.22
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleBluetoothHIDKeyboard 175.5
com.apple.driver.AppleHIDKeyboard 175.5
com.apple.driver.IOBluetoothHIDDriver 4.3.0f10
com.apple.driver.AppleMultitouchDriver 260.30
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 266.5
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0
com.apple.nvidia.classic.NVDAResmanTesla 10.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOSurface 97
com.apple.iokit.IOBluetoothFamily 4.3.0f10
com.apple.driver.AppleHDAController 266.5
com.apple.iokit.IOHDAFamily 266.5
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleGraphicsControl 3.7.21
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IO80211Family 700.52
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports
Thunderbolt Bus:
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
USB Device: Built-in iSight
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
Serial ATA Device: SanDisk SDSSDX240GG25, 240.06 GB
Serial ATA Device: MATSHITADVD-R UJ-868
Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.33f8
Network Service: AirPort, AirPort, en1
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB

URL works within Acrobat Standard and and not within Acrobat Reader...

Hello.
I faced a really strange thing today. I created a report PDF through Xcelsius. In this PDF, I have a Flash button which, when clicked, would link to an Excel (.xls) file within our LAN. The link works within Acrobat Standard 8.0 but not within Acrobat Reader 9.0. I have examined the preferences on both and they are identical (as far as I can see).
Details:
Software used: Xcelsius 2008 SP1
                       Acrobat Standard 8.0.0
Link address:   G:\Management\[sub-directory]\[sub-sub-directory]\[filename].xls
Any help at all will be welcomed and appreciated.
Thank you!

I am trying to open the .xls in Excel through a web browser.   There is no scripting to the link, simply a file:\\ address that would pull up the spreadsheet (with macros) in IE 7 and above.
Addendum: I uninstalled my Acrobat Reader 9.0 and installed Reader 8.2 and the link worked! Strange. I do, however, need it to work in 9.0 as there is a mix of Acrobat Reader versions within the hospital.

Adobe 9 standard print preview not updating

I am having a issue with Adobe 9 stardard on win7 64bit. The issue is happening on more then on pc. The issue is, when the page size is changed in the print menu, by clicking the properties button. The preview of the document does not update to the page size that I chose. For instance the user is usually changing the page size to 11 x 17 and when they choose that the preview does not change the 11x17, but when they print it will print at 11x17. Is there anything that I can do so that the preview image updates. If they go back in and change the paper size again it updates the preview image.
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Hi Sonika,
That is not required functionality. it should display a Adobe Form for Invoice processing.
I doubt there might be some problem with ADS configuration.
Can you please do the following test and let me know the result ?
If the Adobe Interactive Forms have been installed correctly, the
following tests should run without errors:
First test:
1) Call transaction SE38.
2) Enter the report name "FP_PDF_TEST_00" and choose "Execute" (or press F8).
3) Enter "ADS" in the entry field for the connection, and choose
"Execute" (or press F8).
4) The system should issue a dialog box containing the current version
information.
Second test:
1) Call transaction SE38.
2) Enter the report name "FP_TEST_00" and choose "Execute" (or press
F8).
3) Enter "FP_TEST_00" for the form, "2" for the number of output pages,
and "ADS" for the ADS connection. The choose "Execute".
4) Enter a valid output device and choose "Print Preview".
5) The Adobe Reader should be displayed in the GUI, and display two
pages with numbered lines.
Third test:
1) Call transaction SE38.
2) Enter the report name "FP_TEST_IA_01" and choose "Execute" (or press
F8).
3) Enter "FP_TEST_IA_01" for the form, "ADS" for the ADS connection, and
any data in the other entry fields (these are already filled with
default values). Then choose "Execute" (or press F8).
4) Enter a valid output device and choose "Print Preview".
5) The Adobe Reader should be displayed in the GUI, and display a page
with address fields.
6) Scroll down to the frame for the new address, and fill in those
fields.
At the end of the form, an entry field for the date and a value help
exists. Choose the input help button and check if the system displays
the datepicker.
Now you will know yourself if there is any problem with ADS configuration.
Cheers
Satya

Adobe Acrobat Standard Stops Working after Update

I have Windows 7. I purchased Adobe Design Standard including Adobe Acrobat Pro. It worked for a while, then one update, it stopped working. If I click on a PDF, nothing happens. I uninstalled and reinstalled, and then it works, then it will randomly stop working again (I believe after updates) and I keep having to uninstall and reinstall that program to get it to work, which is a real pain. Why is this happening? For such an expensive piece of software, I'm getting quite irritated with this and hope I can find a solution.

Instead of reinstalling, just do a repair. When the PDF does not open you are assuming Acrobat is at fault rather than something being messed up in your OS. First, open Acrobat from the start menu (I have no idea what OS you are using). The from the file menu open a PDF. I assume this works.
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Acrobat Pro 9 crashes since update to 9.5.1

I am using a dual core imac with OS 10.5.8 and 4 gigs ram. I've had no problems previously including no issues with it running on OS 10.5.8 previous to the update. The various suggestions I've read have not worked. Among the things I've tried are:
running uninstall -- that crashed also
deleting the files for 9.5.1 manually and reloading 9.3 from the original installation disks -- now these files crash
running a repair -- no changes
turning off all fonts except for times and courier -- still crashes
run disk utility -- no changes...still crashes
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Is there something I'm missing in reinstalling my old 9.3 version? Since it crashes before I can get to the licensing portion I'm not sure what to do. Perhaps there is a file I should manually delete. Any solutions to what seems to be a major problem for many users since the 9.5.1 update?
**NOTE: After posting this I reinstalled the 9.5.1 version from a timeline backup and installed the 9.5.2 update. The program still crashes on launch.

Since this problem still seems to not be resolved by the tech community I've finally come on my own suggestion. Since I couldn't get my original installation to work the normal way I tried to reinstall in a different location. Reinstalling my original software 9.3.0 on the desktop worked. I would suggest not upgrading until Adobe fixes the issue even if there are security risks.

Acrobat 8.1 will not update in W7. Firewall setting is OK.

Hi, Deactivated Acrobat8.1 in XP. Installed in a new W7. All runs OK but cannot download updates. Firewall setting in Norton IS is set to allow. so that is not a problem.
Message I get is that Acrobat is unable to access Internet. even tho' I am online and everything else accesses OK.
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Moved to Acrobat Installation & Update Issues

Adobe Acrobat X Pro crashes after update to 10.1.2

Hello,
I'm working on a Mac Pro (Quad-Core Intel Xeon) Mac OS X 10.5.8 and i use Adobe CS5.5.
Everything works fine untill a few minutes ago.
I've just installed the latest recommended update of Acrobat X Pro 10.1.2 and the result is a crash. Acrobat won't start again but keeps crashing.
I already did an uninstall of Acrobat, a re-install and recommended update with the same result.
Solution?!
Pascal Lesage

I followed this and it worked!!!
ANNOUNCEMENT: Please Read: Acrobat/CS6 Issue: Acrobat X no longer launches.
Hide Details
Issue: Nothing happens when you launch Acrobat X 30 days after installing a CS6 suite. Solution: Re-activate Acrobat through another Suite product:
Launch another CS6 application, such as Photoshop.
Choose Help > Deactivate.
Follow the onscreen prompts to deactivate.
Close the application.
Launch the same CS6 Suite product again.
Sign in with your Adobe ID associated with CS6 suite to re-activate.
Launch Acrobat X
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by David Kastendick (Aug 3, 2012)

Which file names verify Acrobat Standard 9.3.1 updates are installed?

Without having to launch the application and look at Help and About, what is a good way to check that 9.3.1 updates are installed?
What files would be on a PC with 9.3.1 that would not be on it if it only had 9.3.0?

How come the file version is not changing?
I built an AIP from 9.0.0 to 9.1.0 to 9.1.2 to 9.2.0 to 9.3.0 to 9.3.2 using all quarterly updates only.
The install function does not work when upgrading existing installs of 9.0.0 to 9.3.2 as can be seen on this forum by other users.
You are told to remove the existing installation manually.
I used the work around of REINSTALLMODE=vamus within my msiexec script. However the Acrobat.exe file details still show the version as 9.0.0 and when you open Acrobat and go to Help, About you see the current version as 9.3.2

Crazy disk usage + frequent crashes after update

After updating to version 35, Firefox has become almost unusable. No other change was made to my system, which worked fine up until the update.
The browser starts and works fine for a few (not consistent) minutes, then starts using the hard drive heavily, slowing down the bowser itself and everything else. Usage has a 'saw' pattern, going regularly from 50% to 90% every couple of seconds. All stops when I close Firefox. I couldn't pinpoint a particular website that triggered this behaviour.
Also the browser has crashed 4 times in less than 48hrs.
Win8.1 64, 16GB ram, Nvidia GT640, all software (including plug-ins) up-to date.
Please advise, thank you

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
;[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.''meegee [[#question-1041722|said]]''
<blockquote>
After updating to version 35, Firefox has become almost unusable. No other change was made to my system, which worked fine up until the update.
The browser starts and works fine for a few (not consistent) minutes, then starts using the hard drive heavily, slowing down the bowser itself and everything else. Usage has a 'saw' pattern, going regularly from 50% to 90% every couple of seconds. All stops when I close Firefox. I couldn't pinpoint a particular website that triggered this behaviour.
Also the browser has crashed 4 times in less than 48hrs.
Win8.1 64, 16GB ram, Nvidia GT640, all software (including plug-ins) up-to date.
Please advise, thank you
</blockquote>

Blackberry 9860 frequent crashes after update!

After Wiping my Blackberry 9860 Phone and reinstalling the latest Phone software from Vodafone using application loader with the vendor file deleted, the phone worked for 5 minutes, and froze then crashed, when i did a hard reset, it got stuck while loading and sat there for hours, i had to run the Loading process again using the application loader, then wipping with BBSAK, and reloading the OS with application loader,but same issue repeats itself, now my phone is totally useless as this crashing process keeps repeating itself.
Please any help would be appreciated, thanks in advance.

Hello!
If you wish to continue trying diagnostics, you may want to try this tedious procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Re: Adobe Acrobat X Pro crashes after update to 10.1.2

Hi,
After open preflight panel and try close PDF Acrobat 10.1.2 crash too (Adobe CS5.5 ru; Win7-64).
Help us, please.

Jaco-6 for difficulties with the functioning of Acrobat I would recommend posting to the Acrobat forum. The users in the Acrobat forum will be much familiar with how the application functions and the proper troubleshooting steps to apply.

Help, how to Install Adobe Acrobat Standard 8

I have now using Adobe Acrobat Standard updated version 7 from updated Standard version 6, now I would install Adobe Acrobat Standard version 8 (Not update version 8). should I remove Adobe Acrobat 7 updated version first, then install adobe Acrobat 8 next? Please help.

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