Acrobat 8 unable to install?

customer unable to post query for acrobat 8 installation, please donot respond?

Are you doing this manually by going to the update site and downloading the update, or by the Adobe automatic update process?
Apply all updates IN NUMBER ORDER
Acrobat Update http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

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Unable to install Acrobat Pro 6 Upgrade on Mac Mini single CPU, OS 10.4.5

I have a Mac Mini (1.5 GHz, Intel Core Solo) with 512 mb RAM running OS X (10.4.5)
Unable to install Adobe Acrobat Professional 6 upgrade because I am unable to install earlier version full version (I own Acrobat 4 and 5 full versions). Finalizing install of 6 asks me to "Manually identify prior install", "Search hard drive for prior install", or "Manually locate on orig. CD". None of these options are possible (Version 5 CD is not a drag-and-drop app). How do I work around this?

I tried "Manually select..." but when I insert original CD of Acrobat 5, I'm not able to select it. Version 5 is not a drag and drop install,...i must click on the installer to install 5.

Unable to install Acrobat XI Pro for Mac

Error message is "unable to install as operating system runs on a case sensitive volume"
I have Mac Pro, OS 10.8
This is new. Never had an issue with any other software installation.
Help?
Thanks!

Moved to Acrobat Installation & Update Issues

Acrobat 8 Standard and Acrobat X Pro unable to install

Hello,
I have purchased Acrobat 8 Standard and Acrobat X Pro, and have both serial numbers.
I am unable to install either in my new computer.
I do not have a disc for Acorbat 8, but do have one for Acrobat X Pro.
I have tried downloading from Download and Installation Help. I received the following error message: "Setup has detected that you already have a more functional product installed. Setup will now terminate."
I have uninstalled and re-installed 8.
I have used the Adobe Reader and Acrobat Cleaner.
Nothing has worked so far.
I received an email from Adobe Help & Support. I replied in order to set up an appointment, but never received a response.
It was suggested in one of the last communications in another forum, that I post a new discussion in the Acrobat Installation & Update Issues forum.
Please help.

Hi Elizabeth ,
It is not recommended to download and run two Acrobat versions on the same machine as it can lead to some conflicts between the two and as well as with the activation server .
Try and use single software on one machine .
Please use the Adobe Cleaner tool to uninstall the software .Here is the link for the same .
http://labs.adobe.com/downloads/acrobatcleaner.html
Once uninstalled ,try downloading the software once again and see if that works for you .Make sure you disable all the third party software while the installation is in progress to avoid any interruption.
Or you could refer the following to download Acrobat X Pro .Acrobat 8 standard ,as it is an older version would not be available now .
You could try and download Acrobat X referring the following KB document and serialize by typing the serial number mentioned on the disk .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Regards
Sukrit Dhingra

Acrobat 10 Pro: Unable to Install Updates After Virus Removed: Receive Error 1310 ?

Acrobat 10 Pro: Unable to Install Updates After Virus Removed: Receive Error 1310 ?
Attempted to re-install the original Adobe Acrobat 10 Pro from the disk provided with the purchase; and it has put me in a trial; and is requesting that I purchase the software I already paid for, two years ago.

You can try a repair (may need to go to Control Panel>Programs & Features). A reinstall is a last resort, but if you go there be sure to uninstall from the control panel, run http://labs.adobe.com/downloads/acrobatcleaner.html, and remove any part left of the Acrobat folder. Then reboot as the administrator and reinstall. Be sure to disable antivirus during the install.

Unable to install Acrobat 7.0

After multiple install/uninstalls, I am unable to install Acrobat 7.0. I have cs2 and windows xp. The other programs (GoLive, Illustrator, etc) appear as install options but the Acrobat 7.0 does not. (It is greyed out).
Can anyone assist me on this?
thanks much.

There is a process for the Acrobat installation with CS that is a bit different than the stand-alone Acrobat as I understand it. It might be worth asking in the CS forum. I think you have to open one of the CS products, like PhotoShop and activate that, and then install Acrobat and activate it -- but that is an attempt at pulling the solution out of my lame memory.

Unable to install trial version of Acrobat Pro XI

I am unable to install a trial version of Acrobat Pro XI from the link on the site:
Download Adobe Acrobat free trial | Acrobat XI Professional
It keeps saying that the installer file is damaged.
Can someone please help?
Thanks.

Hi Tanmoy,
Please try downloading Acrobat 11 Pro from: Download Acrobat products | Standard, Pro | XI, X and check.
Regards,
Rave

Unable to install Adobe Acrobat X from the CS6 Master Collection

I'm unable to install Adobe Acrobat X from the CS6 Master Collection. How do I get it installed?

Hello Jeff,
I received an error message when trying to install from the new CS6 that was pushed out to our computers at work. I found my old Adobe Acrobat 10 and reinstalled it. It works okay now.

Unable to install Acrobat Patch 8.16 on Mac. What can I do?

Unable to install Acrobat Patch 8.16 on Mac. What can I do?

What system Version??
(Please note information is given by an Experienced User of Acrobat. I am not an employee of Adobe.)

Acrobat quits unexpectedly/Distiller unable to install/Patch outside range?

What the????
I uninstalled CS2, uninstalled Acrobat Pro...then reinstalled it....
When I try to launch Acrobat Pro 7.0 I get the warning:
The application Acrobat quit unexpectedly
When I try to launch Acrobat Distiller:
Error- Adobe Acrobat Distiller was unable to install and must quit
I downloaded the Acrobat 7.0 Pro Patch, client version 7.0.2:
The selected applications version is outside the range that can be updated with this installer.
HELP ME PLEASE!

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Unable to install Acrobat Patch 9.2 on Mac

Case ID: 181226045
Customer is unable to install the Patch 9.2 for Acrobat 9.
Following are notes from customer:
Downloaded 9.2 patch. When attempting to install, message box said original software had been altered in some way and that patch cou
ldn't be installed. I have no idea how software was altered. Works fine right now. Would prefer not to have to reinstall.
OS is Snow Leopard
Operating System: Macintosh
Has it ever worked? If so, what's changed? (provide comments in description field): Not Applicable
Same results with different file?: Not Applicable
Same results with different computer?: No
Recent System Hardware or Software change?: Yes

Okay..
I finally have a few minutes to add some further information to this incredibly time consuming a frustrating chapter in the life of updating AdobeAcrobatPro9.0 to 9.2.
Short Re-cap:
What originally started this whole process was trying to update my very stable version of AdobeAcrobatPro9.1.3 to 9.2. After hours and hours of trying to make this update including re-installing the application several times from the original DVD, calling in to Adobe Tech Support multiple times and getting on with Apple support, I finally requested a new DVD from Adobe which I got.
Using that original DVD I reinstalled the application from scratch which put AdobeAcrobatPro 9.0 on my hard drive in the applications folder. I made sure to fix the permissions on my system first (I'm running OSX 10.5.8). I also followed virtually every suggestion from every source both on the Internet, Adobe Tech Support, Adobe Forums, as well as suggestions from some other of my engineers who work for me since I own my own software company.
Where I am at now is that while I have AdobeAcrobatPro 9.0 installed, I cannot even update to 9.1. I am now stuck with the original version.
I am thinking that this may have to do with the languages implementation. The new install that I received from Adobe is ENGLISH ONLY. I am attaching a screenshot. All of the plugins are installed and active.
I am surmising that there is some offensive code in the updater that doesn't like single language versions of AdobeAcrobatPro 9.0. In one of the posts a Norweigan gentleman said he got his version to finally update but he had 3 language versions in Norweigan....
If I was Adobe I would investigate the possibility that there are language dependencies that are causing this very troublesome and persistent problems for many many users. This is a very known issue now and due to the serious nature of the security deficiencies in the Adobe Acrobat Pro product versions previous to 9.2, I would think Adobe would want to address this quickly to avoid any class action litigation for negligence in keeping their software properly patched and patchable.
Since it's apparent that the normal tiers of support at Adobe aren't able to assist the multitude of angry and frustrated users of this product that someone in a higher position at Adobe gets involved to actually try and find a real solution and not hide behind the excuse of not being able to duplicate it.
This is a cop out and pretty lame excuse for a company as big as Adobe.
I'd really like to hear from someone at Adobe who not only has a sense of pride and responsiblity about Adobe products there but who also has the technical expertise and willingness to launch a serious effort to fix this preposterous situation.

I was unable to install adobe acrobat in trial version and it is asking for license agreement and then about serial. How can i resolve this problem?

i have downloaded adobe acrobat from adobe assistant and after the installation it is asking for serial number even though i opt for trial usage. how can i resolve this problem?

Maheedhararao if you are unable to install in trial mode then it is likely the trial period for that computer has expired. I would recommend evaluating the software on a different computer.

Unable to install Acrobat XI Pro

I recently suffered a catastrophic computer problem requiring that I install a fresh copy of Windows 8 and then reinstall all my software.
I subscribe to CS and used the download manager to install the applications I use. All but one - Acrobat XI Pro - installed and launched flawlessly. Yet for some reason I'm receiving an error each time I attempt to install Acrobat XI. After the error the installer rolled back the action returning my computer to its original state.
When I could not install it, I located Acrobat X Pro and downloaded and attempted to install a trial version but received another error message. I checked my system and did not find the application but I did find nearly empty file folders that contained only a short list of temporary files.
I rely on Acrobat for my business so it is imperative that I resolve this issue. I did not experience difficulties with this software before.
Mark

I believe there is information in the CS forum about the installation of Acrobat with the suite. It is not a simple installation as with the stand-alone Acrobat, but requires some additional steps. I would suggest you ask in the CS forum or be willing to wait for one of the folks who are familiar with the steps for CS.

Unable to install Adobe elearning suite 1.0 in windows 7 pro environment

I have spent two days trying to re-install my elearning suite 1.0 on a new computer. I have called Adobe support three times. The first time I got cut off after 25 minutes on line. The second time I got cut off after 40 minutes on line. On the third try, after over an HOUR on hold, I made it to a person and I told her my problem. She was quiet for a second or two and then I heard the dial tone. If anyone from Adobe support is lurking on this forum, shame on you.
I purchased the very expensive Adobe ELearning Suite 1.0 less than a year ago and installed in on my Windows XP Thinkpad machine. It was a painful install. I use Adobe Presenter 7 and Adobe Acrobat Pro. Thats it. Nothing else.
Unfortunately, my Thinkpad died and I have purchasaed a new Thinkpad -- a W510 Windows 7 Pro and 4 g ram. Should not be an issue.
It will not even get past the starting gate. I get an auto lang error and then conversion data file.
When I the error I see a similar error for a different product, however the error is for a language mismatch between the operationg system and adobe. This is not my problem. I have verified that both products are same language -- jeeze, English.
At this point the only option I can see if to purchase the very expensive Adobe elearning suite 2 -- but guess what? It too comes with Adobe Presenter 7. Why should I have to pay another 1000 for the same thing I already own.
Has anyone else had this issue who might be able to provide advice? At this point I am so frustrated and irritated by Adobe I could scream.
I would also be very receptive of recommendations for a replacement for Presenter --
Very kind regards,
Stephanie D

I emailed the files on Tuesday evening. Here the files are again.
My new computer does not have a pdapp.log or a amt.log file.
Kind regards,
Stephanie Drilling, CMA PMP
Professional Business Solutions, Inc.
1001 Boardwalk Springs Place, Suite 111
O’Fallon, Missouri USA 63368
t. (314) 283-1832 f. (636) 561-0859
Tollfree Number (866) 965-9222 Ext 314
Website www.epbsi.com <mip://05621088/www.epbsi.com>
Description: Description: Description: logo
FRESH SOLUTIONS FOR YOUR BUSINESS
CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
From: Stephanie Drilling [email protected]
Sent: Tuesday, November 09, 2010 10:08 PM
To: 'Manish Anand'
Cc: 'Suresh Jayaraman'; 'Shivaswamy Viswanath'
Subject: RE: Unable to install Adobe elearning suite 1.0 in windows 7 pro environment
Thank you for taking the time to respond to my forum entry.
I have searched my computer directories and can provide the attached files.
My new computer does not have a pdapp.log or a amt.log file.
Kind regards,
Stephanie Drilling, CMA PMP
Professional Business Solutions, Inc.
1001 Boardwalk Springs Place, Suite 111
O’Fallon, Missouri USA 63368
t. (314) 283-1832 f. (636) 561-0859
Tollfree Number (866) 965-9222 Ext 314
Website www.epbsi.com <mip://05621088/www.epbsi.com>
Description: Description: Description: Description: logo
FRESH SOLUTIONS FOR YOUR BUSINESS
CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
From: Manish Anand [email protected]
Sent: Tuesday, November 09, 2010 7:20 AM
To: [email protected]
Cc: Suresh Jayaraman; Shivaswamy Viswanath
Subject: FW: Unable to install Adobe elearning suite 1.0 in windows 7 pro environment
Hi Stephanie,
It is really unfortunate that you are not able to install our product. We will try our best to resolve your issue.
In order to probe into your issue, we would want you to provide us with some files. Please get us the following files:
1. oobelib.log from MM-DD-YYYY.log.gz
Regards,
Manish Anand
Quality Engineer
Adobe Captivate Team

I am unable to install photoshop elements13 due to an error. it shows no error code but does say - This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.

i am unable to install photoshop elements13 due to an error. it shows no error code but does say - This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.

download the 64bit installer,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Unable to install any adobe product

Recently I uninstalled my Adobe InCopy and InDesign (CS6) applications using the Adobe installer. Something went wrong with one of them, as it did not properly uninstall CS6 and instead displayed an uninstaller error.
I've been troubleshooting for a couple of days now, installed the Adobe Cleaner tool and used it, went through tons of forum posts and the result is what I can only describe as a disaster.
Currently I am unable to install pretty much any Adobe product as every installer gives an error when trying to run it.
A list of the issues I have found:
- Adobe Application Manager does install, but produces a "Download error. Please contact customer support." with a Quit button when opening it.
- Adobe InCopy CS6 and InDesign CS6 installers fail with the message
- Adobe Acrobat Reader DC hangs on 90% for a while during installing and then says "Installation failed"
- Consequently, trying to download a Photoshop trial also gives the same error when it tries to launch the Application Manager.
- I do seem to be able to download Creative Cloud separately, but when it opens (which takes a while) I just get an eternal spinner.
I'm using a Mac with OS X Yosemite (10.10.2). Previous to the errors I had been able to run Adobe products for over a year without issues.

Hi Koen,
As we are encountering a couple of errors, let’s try to take them down one by one.
Firstly, let’s work on Download error and spinning wheel.
https://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
App doesn't open | Progress wheel spins continually
Kindly try these links and share the results so that we proceed further.
Thanks,
Atul Saini

Acrobat 8 unable to install?

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