Acrobat 8 Unable to Search for words after convertion from mircrosoft word

Hi all,
I got a problem with a user using Adobe Acrobat 8 search function. he converted his Microsoft Word document to PDF file. But he is unable to search/find most of the words after convention, even thou the word is right there it will just say it cannot find any matches.
His colleague have acrobat 7 and it has no such problem at all.
Erm is there any setting to for me to change or is there a need to update any patches? One more thing the Word document is make up of textboxs so is this the cause?
I would like some Expert here to give some advise/help here as i cannot downgrade to acrobat 7.
Thanks in advance.

Sorry, I make a mistake. He only can select some of the text document and only those can be searched. What is the cause and any setting to change?
For your Information
1 Our office is using Office 2000
2 Tried Using create Pdf -->Select the file, but the result is still the same. However
3 i tired to use Adobe PDF(printer) I am able to seach everything.
I haven tell the user the workround for no3, but i dun think he wants it and some need to adjust the margins.
Hope the information given to you will help you solve my problem.
Thanks in advance

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Acrobat 8 Unable to Search for words after convertion from mircrosoft word

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