Acrobat 8 won't install

I have a mac that I am giving to a new user. I have deleted the Adobe CS3 suite as the new user will not need it. I then tried to install a standalone version of Adobe Acrobat 8. I get a message that I will need to install one of the adobe creative suite components in order for Acrobat to work. I don't have a copy of CS3 to install on this machine. What can I do.

If as you say there are no CS3 applications left on the computer then follow the directions in this TechNote:
http://www.adobe.com/support/contact/cs3clean.html
to download and run the CS3 Clean Script. This will remove all left over files from the CS3 install and then you should be able to install the standalone version of Acrobat 8 without getting the error because it thinks it is still part of CS3. Good Luck!

Similar Messages

Acrobat won´t install

My G5 mac with OS 10.3.9 has had a well functioning Acrobat 6.0 for years.Suddenly Acrobat refuses to mount (install). I have tried restart. I have the same problem even when trying to start an Acrobat copy that I have on an external disk. I can´t find the original installer disc , so I would rather not uninstall the existing program. I have tried to download and install an Acrobat Reader (7.1) to see if my pdfs can be opened. But they did´nt. What am I to do?

THANKS FOR ANSWERING, MIKE!
Yes,I have used the application on my Mac for a long time.
When clicking the icon, I get the message: "Adobe Acrobat could not install correctly. Adobe was unable to install and must quit."
I have tried Disk Utilities and fixed permissions. I have also tried to run the program from another user. No reaction.This is the case for Distiller too. Just before the incident I had organized and added a great deal of fonts with Extensiss Suitcase X, so could this be the reason? The fonts were put in the right place, and not in subfolders made by me. These fonts are working perfect in Indesign CS.
I think I will be busy this weekend trying out different solutions......

Acrobat won't install on our computers.

I can't get acrobat XI to install on any of our computers. It gives an error that points to the my documents folder. Our My Documents folders are by default policy pointing to the servers. Any ideas?

Something is preventing the installer from completing it's task and the only way you can find out what it might be is to create a verbose installation log file.
Here is a simple way to do that: http://support.microsoft.com/kb/2545723
Once you have applied the MS Fixit for the appropriate OS then re-run the installer.
When it fails again the gather the log file and post it.
Else you could always contact Adobe Support.

CS 6 Design Standard-Acrobat won't install

Just installed CS6 Design Standard from disc to my Mac. Education Edition. Photoshop, InDesign and Illustrator all installed OK, but Acrobat Pro did not, despite checking the box at the start of the install.
Installed the trial while waiting for serial number, and Acrobat wouldn't install then either. Had a free trial which expired some time back.
Any ideas?

The trial is a newer version of Acrobat than in the old CS6 package, and if you didn't delete it it has probably caused all sorts of problems. Try deleting Acrobat XI and trying again.

Adobe Reader plugin(Acrobat) won't install and Update in FF4

if I try to open FF4 and go to a pdf file Adobe Reader 10 will open then freeze FF4... I then went to Plugin check.. says Adobe Acrobat needs an Update.. I d/l it 3x.. still comes up as needing an upadate after restarting FF4... it just won't take it as a plugin..
I can't open pdf files anymore.. either FF4 is the culprit --I d/l it last month.. or the Adobe 10 update is...
any help appreciated..

Thank you for the video.
The video shows the App Store app that is trying to download and install Adobe Reader for iOS. Adobe Reader for iOS is not even launched at the point. Once we (the Adobe Reader Mobile team) upload a new version of Adobe Reader to the App Store, Apple takes care of the installation & updates of the app (and all other iOS apps) for users.
I just uninstalled and reinstalled Adobe Reader for iOS version 11.6.3 on my iPad running iOS 8.1 but could not reproduce the problem. I suspect that your iPad is in inconsistent state with regard to app updates.
Here are a couple of things that you could try.
Go to the iOS Settings > General > Usage > Managed Storage.
If you see Adobe Reader, tap to go to the next screen. This is to ensure that Adobe Reader is completely uninstalled from your iPad. If you do not see Adobe Reader in the list, skip the rest of the steps.
Tap Delete App to uninstall it.
Go back to the App Store to download and install Adobe Reader again.
Turn your iOS device off and on (restart) and reset
Since this is an Apple App Store problem, you would have a better chance of getting answers by asking the question in the Apple support forum.
Welcome | Apple Support Communities
Good luck.

Adobe Acrobat won't install, can't get past "reader installer" "retreiving install"

I'm unable to open PDF files on my computer and cannot install Acrobat Reader
1--Click the "download now" button for: Adobe Reader X (10.1.0) (37.86 MB)
2--Click the "save file" button
3--Click the "Adobe Reader Installer"
4--On computer "Retrieving Install................0%" pops up and this is where the process ceases.
5--Nothing happens
6--FIREFOX HELP saves the day
7--I'm no longer pissed.
8--Thank you!

Hey Goingup2,
Please note that you can activate Acrobat subscription on maximum two computers using your Adobe ID credentials.
In order to install and activate Acrobat on the second machine, you must first deactivate it on the first machine using the Help menu.
You might get User Account Control prompt after selecting 'Privilege Level' option under Compatibility tab of Acrobat properties.
Please check for the same and let me know.
Regards,
Anubha

Acrobat won't install updates

I have installed Adobe creative suite 3 and adobe acrobat 9
standard. Every time acrobat starts it tells me updates are
available do you wish to install. I say yes and it tells me that it
must shut down acrobat to do this. Do you want to continue or
cancel? I hit continue, it shuts down acrobat and then 30 seconds
later tells me it was unable to shut down acrobat and that it will
not install updates. For some reason the installer thinks Acrobat
is running whenever it tries to install updates even if it is not.
We have reinstalled my adobe creative suite package and this
allowed me to run updates in acrobat one time. 2 weeks later I am
not able to install updates again. Any thoughts on what this could
be? I am running windows XP.

Hi,
These are the forums for acrobat.com so you may have better
luck at the acrobat forums
http://www.adobeforums.com/webx/.3bbeda8b/

Acrobat won't install. Nothing happens

Every time I download Acrobat or Reader, the download completes successfully. I click the link, and it asks if I want to run the file. I click "Run." It then asks me if I want to allow the program to make changes to my computer. I click "Yes."
Then.... nothing happens. No pop-ups. No screen jumps. No cursor icon suggesting that it's thinking. The only indication that I get that anything even happened is if I open the Windows Task Manager and check "Processes" and there I do find that the program is running (consuming about 13,000 K of memory). So, if I try to click the icon again, it tells me that only one instance of the program can run at a single time. I guess the computer thinks that the program is running. But nothing happens. I leave the computer sitting for 30 minutes, and still nothing.
I used to have Reader on the computer, but I uninstalled it thinking that perhaps it was conflicting with my attempt to install Acrobat. But now, I get the same response (or lack of response) trying to install either program back on my system.
I'm running Windows 7, 64-bit. I have no virus issues and no registry issues. I did download the .exe file and tried to install it with my Norton firewall turned off, with the exact same nothing as with it turned on. I have restarted my system several times.
A phone call to TechSupport was NO help. Anyone have any other ideas?!!? I need my computer for work, and I've already lost an entire day without having at least Reader running on my system. HELP!!!

Man, I have been at this all day! For the record I followed the instructions here:
http://http://forums.adobe.com/message/4041846#4041846 on how to do a clean install of flash player.
I even had to download unlocker. So now I have third party stuff to get rid of -
CAN ANYONE HELP ME? I notice other posts that happen after I started posting are getting plenty of responses - is this problem already answered in the forums? I have searched through them, but if I am missing something obvious, please, please tell me!
I am a newbie. I don't really know anything about computers. I have just been following the bread crumbs.
The problem always comes down to the lack of permissions when installing the activex.vxc.5 in the Windows sysWOW64.
The only conclusions i have reached is that the problem is either user control oriented or active x control oriented.
but i have tried all the roots and it seems my account is not corrupted, and AVG, and or my internet security settings are not disallowing active x installation.
so now i am starting to get paranoid that my user account has been hijacked and i am running a shadow or something without complete control.
i also forgot to mention that i run CC cleaner now and then - is it possible this has deleted important files?

Acrobat won't install on my iMac

I bought a Fujitsu S1500 snanner bundled with set up software and Adobe acrobat 9 Standard which I installed on my pc. I have now changed the pc to an iMac and the Acrobat software will not install. I find it very strange that the software supplied does not seem to have the option to run on both pc and mac. My Canon MX320 software does have this option, Suggestions please.

Fijitsu sells both the S1500 scanner (packaged with Acrobat 9 Standard and other Windows software) and the S1500M (packaged with Acrobat 9 Pro and other Macintosh Software). They do not provide both Mac and Windows software with their scanner. If you have your own version of Windows you can use the Windows software running onder Bootcamp or emulation software like Parallels or Fusion. You cannot scan using the S1500 with Acrobat Pro 9 for the Mac. The S1500M comes with its own scanning software. It can scan to the Mac to a pdf file that you can then process with Acrobat or Preview whichever best suits your need. Personally, I use Acrobat Pro X for the Mac platform. If you only need to view pdf files, than the Mac's preview application may be sufficient for your needs.

Adobe acrobat won't install - I don't get the user account control prompt

I have a one year subscription to adobe acrobat XI. My laptop crashed (motherboard issues), so I am now trying to download acrobat to my new laptop. Is this allowed? My subscription has another 6 months on it.
I've signed into my adobe account, downloaded the installer, but after clicking "Run" nothing happens. I don't get the "User Account Control" prompt.
Can someone please help?
Thanks

Hey Goingup2,
Please note that you can activate Acrobat subscription on maximum two computers using your Adobe ID credentials.
In order to install and activate Acrobat on the second machine, you must first deactivate it on the first machine using the Help menu.
You might get User Account Control prompt after selecting 'Privilege Level' option under Compatibility tab of Acrobat properties.
Please check for the same and let me know.
Regards,
Anubha

Error code DF023 won't install

Purchased Adobe creative suite 6 and Acrobat won't install. Getting error message
Exit Code: 6 Please see specific errors below for troubleshooting. For example, ERROR: DF023, DW063 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 19 error(s) ----------- Payload: Recommended Common Fonts Installation 2.0.0.0 {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} ----------- ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp004814206" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 58) ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 58) ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp004714206" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 57) ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 57) ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp004614206" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 31) ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 31) ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp004514206" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 27) ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 27) ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp004414206" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 21) ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 21) ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp004314206" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 20) ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 20) ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp004214206" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 19) ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 19) ----------- Payload: Required Common Fonts Installation 2.0.0.0 {311CDC89-AC18-4344-9EC9-0225328C73D3} ----------- ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp005114255" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 38) ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 38) ----------- Payload: Acrobat Professional 10.0.0.0 {AC76BA86-1033-F400-7760-000000000005} ----------- ERROR: Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT\AAM\AdobeID\ZS\sl_SI\StringTable.xml. ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT\AAM\AdobeID\ZS\sl_SI\StringTable.xml. ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

do a search on your hdd for quicktime and itunes files and delete them all manualy - also find out what files are installed that won't show on a "itunes" or "quicktime" search and delete them too
then open Regedit and search for iTunes and Quicktime and delete what you find.
restart and install iTunes again...
after a wierd error i tryed reinstalling itunes and got the same error. i did what i just said and all worked again

Adobe acrobat 8 won't install with Indesign and Dreamweaver CS4

I have a client who I had to build a new computer for which is Windows XP Pro. On her original machine I had AA8, InDesign CS4, DreamWeaver CS4, Contribute CS5, Adobe Reader 9.3 and Adobe Photoshop 6. I have tried puting AA8 on the new machine that has all of the above on it and I get a response that I have a newer version of AA and it won't install. I don't have any AA on this machine so I'm not sure what to do. She says she can't edit PDFs or combine them and that she can't create a PDF ind Word and Xcel and edit them. Should I tell her to upgrade to AA9 so that it is compatible to the CS4/5 products?
Thanks,
Lgarn

Thank you Bill for replying.
I have been able to install the disc but it tells me that I have to activate it with a time limit of 30 days and counting. Activation fails each time I've tried. As I'm nearing the end of the time limit I decided to contact Adobe for advice. They gave me a download package and new serial number but it's only suitable for OS XP and Windows 2000 so I'm unable to download it. I was told by the advisor if I still had problems to use the forum as a means of support so that's why I'm talking to people here.
I have uninstalled Adobe Acrobate Pro 7, so I might try reinstalling the disc to see if it gives me another 30 days grace, that, at least, would be a way around it.
I'll now follow the link you've given me. Though I do suspect I'm in a bit of a cul de sac.

I purchased Adobe Acrobat Pro XI for my iMac (Mavericks 10.9.4), downloaded it and have attempted to install it 10 or more times. I have done all the usual maintenance steps (repair permissions, repair disk, etc) and it still won't install. All goes well

I purchased Adobe Acrobat Pro XI for my iMac (Mavericks 10.9.4), downloaded it and have attempted to install it 10 or more times. I have done all the usual maintenance steps (repair permissions, repair disk, etc) and it still won't install. All goes well until the installer gets to "Running Package Scripts" then it stalls or hangs up and does not finish the installation. It runs and runs and runs. It never finishes. I wind up having to force quit the installer. Can anyone point me in the right direction?

Hi jtento ,
Kindly enable the Root Account for the MAC and then try the installation there (in the root account). Please find below the URL to enable the root account.
OS X Mavericks: Enable and disable the root user
Thanks,
Vikrantt Singh

I am running Acrobat X Pro on Windows 7 in Parallels. I have tried to install the Acrobat updates, but they won't install. Today I tried to create a pdf from a Word 2013 document and it crapped out. I tried to uninstall Acrobat and got Error 1310. Error w

I am running Acrobat X Pro on Windows 7 in Parallels. I have tried to install the Acrobat updates, but they won't install. Today I tried to create a pdf from a Word 2013 document and it crapped out. I tried to uninstall Acrobat and got Error 1310. Error writing to file: c:\Config.Msi\feea.rbf. What do I do?

Hi Beverly ,
Please refer to the following and see if this helps.
https://helpx.adobe.com/creative-suite/kb/error-1310-error-writing-file.html
Regards
Sukrit Dhingra

My PC won't install Acrobat Pro from the CD

I bought Acrobat Pro 9 off the Internet, but my PC won't install it from the CD. I have the serial number. Can I download a copy from Adobe support even though I bought it elsewhere?

Hi,
Adobe.com currently offers the download of the latest version of Acrobat X Pro i.e. X (10). Hence, you will not be able to use the serial number once you download it from Adobe.com.
Are you receiving any error message when you try to install the software from the disc?
I would recommend contacting the merchant you bought the product from online in case the disc is not readable or damaged.
Thanks

Adobe acrobat downloads but won't install

I have downloaded a trial version of Acrobat repeatedly -- but after it shows the download is complete, it won't install. I have tried this on Firefox, Chrome, and IE -- same result with all 3 browsers. Any suggestions?

what file (name and extension) did you download and what's the file size shown on your hd?
also, what are you clicking or doing and what do you see?

Acrobat 8 won't install

Similar Messages

Maybe you are looking for