Acrobat 9.0 Crashes in Outlook
90% of the time Acrobat freezes when attaching a PDF to an
email and, thus, freezes my Outlook as well. My version 8.1.3 did
the same thing which is why I upgraded to 9.0 hoping this wouldn't
happen. Help!
Hello USAVol,
Thank you for your post.
You should know that these forums are specific to the
Acrobat.com website and its set of hosted services, and do
not cover the Acrobat family of desktop products.
Please visit the following Acrobat forums for any questions
related to the Acrobat family of desktop products:
http://www.adobeforums.com/cgi-bin/webx/.3bbeda8b/
Cheers,
Pete
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How can I stop Acrobat 11 from crashing each time I try to scan & use OCR? [MacOS 10.9] [Attached fi
Question in the title...
Here is a video of me trying to scan and use OCR on two pages. I simply can't scan pages with the software. I bought it a few months ago in order to archive some paper documents, but I never managed to use it because Acrobat crashes every single time!
Also, here are two crash logs (one being an old one, and the second one being the last one from the video [I forgot to copy the first one from this video]):
Process: AdobeAcrobat [513]
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.06 (11.0.06)
Code Type: X86 (Native)
Parent Process: launchd [165]
Responsible: AdobeAcrobat [513]
User ID: 501
Date/Time: 2014-02-08 15:48:08.906 -0500
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: [Oops! What's that?]
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000001
VM Regions Near 0x1:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
VM_ALLOCATE 0000000000001000-0000000000064000 [ 396K] ---/--- SM=NUL
Application Specific Information:
objc_msgSend() selector name: retain
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x034164a4 objc_msgSend + 20
1 com.apple.Foundation 0x0360ad30 -[NSObject(NSDelayedPerforming) performSelector:withObject:afterDelay:inModes:] + 305
2 com.apple.imageKit 0x0d352691 -[IKDeviceBrowserHandler deviceBrowser:requestsDeselectDevice:] + 77
3 libobjc.A.dylib 0x0342c2af -[NSObject performSelector:withObject:] + 70
4 com.apple.ImageCaptureCore 0x0f2218b0 -[ICMasterDeviceBrowser handleNetworkDeviceRemoved:] + 394
5 com.apple.Foundation 0x035ec692 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 49
6 com.apple.CoreFoundation 0x046de7e4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 20
7 com.apple.CoreFoundation 0x045c03fb _CFXNotificationPost + 3435
8 com.apple.Foundation 0x035daebf -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
9 com.apple.ImageCaptureCore 0x0f22c1bb -[ICScannerDevice handleImageCaptureEventNotification:] + 425
10 com.apple.Foundation 0x035ec692 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 49
11 com.apple.CoreFoundation 0x046de7e4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 20
12 com.apple.CoreFoundation 0x045c03fb _CFXNotificationPost + 3435
13 com.apple.Foundation 0x035daebf -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
14 com.apple.ImageCaptureCore 0x0f1ebfe6 -[ICCommandCenter handleNotificationEvent:replyEvent:] + 712
15 com.apple.ImageCaptureCore 0x0f1ec90e -[ICCommandCenter handleMachMessage:] + 377
16 com.apple.Foundation 0x036488b7 __NSFireMachPort + 415
17 com.apple.CoreFoundation 0x046362c8 __CFMachPortPerform + 440
18 com.apple.CoreFoundation 0x046360f5 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 53
19 com.apple.CoreFoundation 0x0463605b __CFRunLoopDoSource1 + 523
20 com.apple.CoreFoundation 0x04626822 __CFRunLoopRun + 2130
21 com.apple.CoreFoundation 0x04625d5a CFRunLoopRunSpecific + 394
22 com.apple.CoreFoundation 0x04625bbb CFRunLoopRunInMode + 123
23 com.apple.HIToolbox 0x0875fe2d RunCurrentEventLoopInMode + 259
24 com.apple.HIToolbox 0x0875fbb2 ReceiveNextEventCommon + 526
25 com.apple.HIToolbox 0x0875f98d _BlockUntilNextEventMatchingListInModeWithFilter + 92
26 com.apple.AppKit 0x021d55a9 _DPSNextEvent + 1602
27 com.apple.AppKit 0x021d4ad0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
28 com.apple.AppKit 0x021c735c -[NSApplication run] + 727
29 com.adobe.Acrobat.framework 0x000731e2 0x6a000 + 37346
30 com.adobe.Acrobat.framework 0x0007195f RunAcrobat + 307
31 com.adobe.Acrobat.Pro 0x00064ed5 main + 91
32 com.adobe.Acrobat.Pro 0x00064e71 start + 53
Thread 1:: Dispatch queue: NSOperationQueue 0x7ce0e9d0
0 libsystem_kernel.dylib 0x05505b76 __semwait_signal + 10
1 libsystem_c.dylib 0x0545a05b nanosleep$UNIX2003 + 219
2 com.apple.Foundation 0x03672641 +[NSThread sleepForTimeInterval:] + 170
3 com.adobe.Acrobat.framework 0x00e6b4c1 0x6a000 + 14685377
4 com.apple.Foundation 0x035dffec -[__NSOperationInternal _start:] + 702
5 com.apple.Foundation 0x035dfd21 -[NSOperation start] + 71
6 com.apple.Foundation 0x035dfc48 __NSOQSchedule_f + 50
7 libdispatch.dylib 0x05356e21 _dispatch_async_redirect_invoke + 158
8 libdispatch.dylib 0x053523a6 _dispatch_client_callout + 50
9 libdispatch.dylib 0x05354467 _dispatch_root_queue_drain + 257
10 libdispatch.dylib 0x05355732 _dispatch_worker_thread2 + 39
11 libsystem_pthread.dylib 0x055fddab _pthread_wqthread + 336
12 libsystem_pthread.dylib 0x05601cce start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x05506992 kevent64 + 10
1 libdispatch.dylib 0x053548bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x05354556 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x05506046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x055fddcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x05601cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x05506046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x055fddcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x05601cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x07212922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x07212b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x071def92 MPWaitOnQueue + 199
6 com.adobe.ACE 0x03ab34dc 0x3ab1000 + 9436
7 com.adobe.ACE 0x03ab3441 0x3ab1000 + 9281
8 com.apple.CoreServices.CarbonCore 0x071df56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x07212922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x07212b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x071def92 MPWaitOnQueue + 199
6 com.adobe.ACE 0x03ab34dc 0x3ab1000 + 9436
7 com.adobe.ACE 0x03ab3441 0x3ab1000 + 9281
8 com.apple.CoreServices.CarbonCore 0x071df56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x07212922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x07212b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x071def92 MPWaitOnQueue + 199
6 com.adobe.ACE 0x03ab34dc 0x3ab1000 + 9436
7 com.adobe.ACE 0x03ab3441 0x3ab1000 + 9281
8 com.apple.CoreServices.CarbonCore 0x071df56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x03c1bf67 0x3c10000 + 48999
4 com.adobe.AGM 0x03c1bea6 0x3c10000 + 48806
5 com.adobe.AGM 0x03c1be44 0x3c10000 + 48708
6 com.adobe.AGM 0x03c1bae4 0x3c10000 + 47844
7 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
9 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x03c1bf67 0x3c10000 + 48999
4 com.adobe.AGM 0x03c1bea6 0x3c10000 + 48806
5 com.adobe.AGM 0x03c1be44 0x3c10000 + 48708
6 com.adobe.AGM 0x03c1bae4 0x3c10000 + 47844
7 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
9 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x03c1bf67 0x3c10000 + 48999
4 com.adobe.AGM 0x03c1bea6 0x3c10000 + 48806
5 com.adobe.AGM 0x03c1be44 0x3c10000 + 48708
6 com.adobe.AGM 0x03c1bae4 0x3c10000 + 47844
7 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
9 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x05500f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0550016c mach_msg + 68
2 com.apple.CoreFoundation 0x04626f69 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x04626541 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x04625d5a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x04625bbb CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x0237ef18 _NSEventThread + 283
7 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
9 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x05506976 kevent + 10
1 com.adobe.Acrobat.framework 0x0147ecd1 0x6a000 + 21056721
2 com.adobe.Acrobat.framework 0x013ddd6f 0x6a000 + 20397423
3 com.adobe.Acrobat.framework 0x013da7e5 0x6a000 + 20383717
4 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
5 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
6 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 13:: CVDisplayLink
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreVideo 0x091fe540 CVDisplayLink::runIOThread() + 936
4 com.apple.CoreVideo 0x091fe180 startIOThread(void*) + 159
5 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
7 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x05506046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x055fddcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x05601cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0x7eef8cb0 ecx: 0x03432160 edx: 0x0000030e
edi: 0x0360ac10 esi: 0xbff99958 ebp: 0xbff99a08 esp: 0xbff9989c
ss: 0x00000023 efl: 0x00010202 eip: 0x034164a4 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000001
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x64000 - 0x64fff +com.adobe.Acrobat.Pro (11.0.06 - 11.0.06) <9B19B497-B399-3889-9550-EE2FAAD48322> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
0x6a000 - 0x2013fe7 +com.adobe.Acrobat.framework (11.0.06 - 11.0.06) <AC8EA313-1D4C-344E-9595-6F9F4633FE66> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x21ae000 - 0x2dc9ff3 com.apple.AppKit (6.9 - 1265) <AE258D94-0272-394F-BBB7-9B5C165A4A78> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x3357000 - 0x33a8ff1 libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
0x3409000 - 0x340afff libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib
0x3412000 - 0x35ba4af libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib
0x35d8000 - 0x3903ff6 com.apple.Foundation (6.9 - 1056) <C8AE9C03-3460-354A-A8B6-EF4955BE600D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x3a9c000 - 0x3aaaff7 libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
0x3ab1000 - 0x3c03fe7 +com.adobe.ACE (AdobeACE 2.20.02.1 - 2.20.02.1) <711209D4-FBA8-37AE-9B21-E7F7EAE52A36> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x3c10000 - 0x41e5ff7 +com.adobe.AGM (AdobeAGM 4.28.134.1 - 4.28.134.1) <4EE50823-6517-3CEE-8154-05D8AE487BE8> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x4250000 - 0x426eff3 +com.adobe.BIB (AdobeBIB 1.2.03.1 - 1.2.03.1) <21A36908-3031-35AF-A74B-ECC65BEAEC9F> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x4274000 - 0x4571ffb +com.adobe.CoolType (AdobeCoolType 5.11.135.1 - 5.11.135.1) <36BDB79D-825C-3144-88D5-D9A26F756621> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x45a3000 - 0x45a3fff com.apple.ApplicationServices (48 - 48) <7967F6FA-2984-3CC3-AD9A-7B9AEC562A2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x45ac000 - 0x45acfff com.apple.Carbon (154 - 157) <6E680560-FD53-3C00-BDF7-7AFA28747DC8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x45b0000 - 0x47b2ff7 com.apple.CoreFoundation (6.9 - 855.11) <50F70E07-043A-3A2F-87EF-A36BA6C5C9D9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x48ee000 - 0x48eefff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x48f8000 - 0x496dffb com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x499d000 - 0x4b49ff1 com.apple.QuartzCore (1.8 - 332.0) <07F9B77F-35A2-3D21-99FA-CD3FCE5B9C7B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x4c00000 - 0x4c55ff7 com.apple.QuickLookFramework (5.0 - 622.3) <3C6ADC02-2C67-361B-B042-47DDCC0EDA5F> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x4c88000 - 0x4ef5ff6 com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x5019000 - 0x5130ffb com.apple.WebKit (9537 - 9537.73.11) <74634980-1AC4-3874-9BC2-72E1ED8FB534> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x51e6000 - 0x51feff7 com.apple.ScriptingBridge (1.3.1 - 63) <6A12D8A2-A60D-3304-B3A8-DFE3901CC94A> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
0x520e000 - 0x520efff com.apple.quartzframework (1.5 - 1.5) <5BB3FDD4-4727-3D1B-9582-C96F36DA1542> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x5212000 - 0x527bfff com.apple.SystemConfiguration (1.13 - 1.13) <542075CD-9085-3F30-B84B-DD0277D6A40E> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x52ad000 - 0x52b1ffa libcache.dylib (62) <9730D7F2-D226-3F30-8D26-BF598CB781F6> /usr/lib/system/libcache.dylib
0x52b7000 - 0x52c2ffb libcommonCrypto.dylib (60049) <F8E60C43-22EE-3E0B-9546-3365056901F1> /usr/lib/system/libcommonCrypto.dylib
0x52d0000 - 0x52d5ff6 libcompiler_rt.dylib (35) <9924DF2E-D80B-3A21-920D-544A4597203F> /usr/lib/system/libcompiler_rt.dylib
0x52e1000 - 0x52e9fff libcopyfile.dylib (103) <1B1484BD-08B6-3BA9-94CA-A7C24B610EB3> /usr/lib/system/libcopyfile.dylib
0x52f1000 - 0x5341ff7 libcorecrypto.dylib (161.1) <135FD99E-2211-3DF4-825C-C9F816107F0C> /usr/lib/system/libcorecrypto.dylib
0x5351000 - 0x5369ffd libdispatch.dylib (339.1.9) <6249BAE5-044F-3A7A-9CCC-03FF7E6B405B> /usr/lib/system/libdispatch.dylib
0x537d000 - 0x5380fff libdyld.dylib (239.3) <729B32AC-EEE2-3739-8CE3-F90838D51906> /usr/lib/system/libdyld.dylib
0x5388000 - 0x5388fff libkeymgr.dylib (28) <1B097DEA-011E-3B1C-86D5-6C7FAD5C765A> /usr/lib/system/libkeymgr.dylib
0x538e000 - 0x5396fff liblaunch.dylib (842.1.4) <3798500D-4436-3AEB-B273-7F2428C33A4A> /usr/lib/system/liblaunch.dylib
0x539f000 - 0x53a3ff7 libmacho.dylib (845) <D8E93E59-1F80-3413-B9CF-78B848F6E873> /usr/lib/system/libmacho.dylib
0x53a9000 - 0x53abfff libquarantine.dylib (71) <EE3B510E-1AEC-3171-8A1A-D6A5A42CF35C> /usr/lib/system/libquarantine.dylib
0x53b2000 - 0x53b3fff libremovefile.dylib (33) <ED35EA79-EB06-3B84-A6D4-B1A9D6B8648D> /usr/lib/system/libremovefile.dylib
0x53ba000 - 0x53ccfff libsystem_asl.dylib (217.1.4) <51EB17C9-9F5B-39F3-B6CD-8EF238B05B89> /usr/lib/system/libsystem_asl.dylib
0x53d7000 - 0x53d8fff libsystem_blocks.dylib (63) <2AC67D5E-ECD4-3644-A53C-9684F9B7AA33> /usr/lib/system/libsystem_blocks.dylib
0x53de000 - 0x5470ffe libsystem_c.dylib (997.1.1) <D06FD754-8CE3-3EB7-BE05-2EF939BBE05F> /usr/lib/system/libsystem_c.dylib
0x5499000 - 0x549bfff libsystem_configuration.dylib (596.12) <1C31C3F6-568D-3854-AE03-A5DA2F39297E> /usr/lib/system/libsystem_configuration.dylib
0x54a2000 - 0x54aafff libsystem_dnssd.dylib (522.1.11) <1C015806-B971-34F9-B162-3DF7897351D0> /usr/lib/system/libsystem_dnssd.dylib
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0x140d2000 - 0x141bdff7 unorm8_bgra.dylib (2.3.58) <44644D3C-3D0EHello, and thank you very much for the reply!
I just tried with the HP Scan app and I managed to use some kind of "Adobe Mac PDF Plug-in" in order to convert everything. I had no crash... Here's a video of what I did once every pages were scan :
Also, I retried scanning with Acrobat and I had an other crash...
Yesterday, after posting here, I uninstalled my drivers and HP softwares, and tested with Apple's App Store automatic updates... I also reinstalled HP own drivers and softwares... Anyway... Nothing seems to make this work...
I guess using HP Scan and the "Adobe Mac PDF Plug-in" would be a good workflow. I can easily bring scan documents to PDF/A, but I can't apply OCR. I have to apply OCR once I'm in Acrobat.
However, this workflow is broken, because HP Scan doesn't seem to understand that us, French-Canadian, use Letter format by default, not this unknown A4 format... ... And I don't know how to change to format, neither the default format... The result is that all my scanned documents with HP Scan have A4 sizes...
I guess I'll have to call HP support or sumbit a ticket somewhere for this particular issue...
Also, maybe I should try plugging my printer directly into my Airport Extreme USB port, but I'll have to use Apple-certified manager (drivers? I don't really understand) instead of the one on HP website... Maybe Acrobat wouldn't crash with my printer plugged that way... ... This is complicated... -
Adobe Acrobat plugin keep crashing
Every time I try to view a pdf in Firefox, I get an error message stating that the Adobe Acrobat plugin has crashed.
'''mtnharry''' (or anyone else with this problem) maybe this will help:
===The Adobe Acrobat plugin has crashed===
You can get this error when both Adobe Reader X and Adobe Acrobat are installed. You can resolve the problem as follows:
#Open the Adobe Reader X application
#Go to''' Edit''' -> '''Preferences'''
#Under Categories (on the left) select '''General''' (near the top)
#Click the button '''Select Default PDF Handler''' (at the bottom)
#Under "Select Adobe Product", open the drop-down menu and click "Adobe Reader X".
#Click "Apply", then close Adobe Reader X
Ref: http://forums.mozillazine.org/viewtopic.php?p=11654747#p11654747 -
Acrobat Pro XI - Crashes when Acrobat Preferences is Opened
Hi
Brief History:
I am in the UK and run Mac OS X 10.8.2. Other Adobe products are CS3 Master Suite and Acrobat Pro 8. All installed on the Start Up Drive.
Downloaded and installed the Trial version of Acrobat Pro XI, intent on UpGrading on the basis of a functional copy of Acrobat Pro 8 running on the Mac and duly registered in my Adobe Account.
Happy with the Trial version the UpGrade Licence was purchased and the Serial Number was used in an attempt to convert the software to a Licenced version. However a message, something similar to that shown, declared:
The Serial Number entered is valid. Acrobat cannot find a qualifying product.
Whilst seeking help on the Adobe web site a ‘Chat’ system message popped up and subsequently a very helpful CS Agent ‘talked’ me through the problem. With the aid of Challenge Codes Acrobat Pro XI was made to accept the input of the Serial Number.
It seemed to be the end of the problem, gone was the nag screen and everything seemed to be working well, leaving me to get on and enjoy using XI?
For a few days everything seemed OK, then I tried to view a PDF from a web site and a message appeared:
Adobe PDF Document
There is a problem with the Adobe Acrobat/Reader.
If it is running, please exit and try again. (4.9)
This subsequently appeared at every attempt to view any PDF from the web.
Downloading PDFs from web Links to the Mac and then opening them works without any problems.
Remedial Actions:
I have trashed the Acrobat Pro XI Preferences File (.plist), used Disk Utility to Repair Permissions and rebuilt the Launch Services Database amongst other things. None of these actions have made any improvement to the situation reported.
The prospect of uninstalling Acrobat Pro XI was considered but due to the problems converting to the Licenced version I decided that being able to partially use Acrobat was better than having nothing at all.
I moved on to see if anything could be done in Acrobat Preferences.
Acrobat Pro XI Crashes:
Opening Acrobat Pro XI, either with or without a PDF displayed, Acrobat opens and a few seconds after the Acrobat > Preferences Link is hit Acrobat Pro XI crashes. This happens for as many times as you care to try.
A substantial Report is generated and is sent to Apple but not Adobe.
Acrobat does not crash until Preferences is accessed.
I am asking for help here because having had two more ‘Chats’ on the Adobe Help web site, the first Agent deferred my request ‘until the arrival of the Acrobat Experts‘. After waiting 4 hours as requested, the second Agent ignored all the information tendered asking only a few questions before informing me that ‘This Case will have to be answered by Telephone’.
The fact that I always clearly inform that using the Telephone is difficult for me due to hearing problems was apparently of no consequence to this individual.
I Telephoned and waited for an hour before hearing a human voice, thankfully the line was quite good.
Unfortunately I was committed to other tasks and needed to break off from the conversation before any real progess was made.
The CS Agent arranged for me to receive a Call Back. The time for the Call Back came and passed along with a few more hours. Whilst I was making ‘another’ cup of coffee the phone rang for about 5 ‘rings’ and cut off. Naturally it was a withheld number, this may have been the expected call?
The Case that had been opened for this problem was upgraded with a copy of the Crash Report. On the next visit to my Account Case History all of my Cases were found to be marked as ‘Withdrawn‘ or ‘Not Appropriate’. IMO Adobe taking such retrospect action is not appropriate.
I will start the ‘on-line help’ journey again tomorrow but will not be holding my breath awaiting a successful outcome and feel that it may be better to ask some questions in this Forum:
1. Am I entitled to 90 Days, or any other period, of Free Support from Adobe?
2. What is the best way to proceed toward getting a resolution to these problems?
3. Can anyone offer a direct solution to the Acrobat Pro XI Crashing problem?
Any input will be gratefully appreciated, best wishes, GI met same problem.
I removed a plugin :
/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Built-in/Spelling.acroplugin
then it worked.
The crash report gave me the hint:
Process: AdobeAcrobat [72661]
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.01 (11.0.01)
Code Type: X86 (Native)
Parent Process: launchd [202]
Date/Time: 2013-01-21 16:51:41.497 +0900
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 347798 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 140 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 0761187F-7C9A-4454-8BE6-DA9EFF408594
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x906fcc5a __kill + 10
1 libSystem.B.dylib 0x906fcc4c kill$UNIX2003 + 32
2 libSystem.B.dylib 0x9078f5a5 raise + 26
3 libSystem.B.dylib 0x907a56e4 abort + 93
4 libstdc++.6.dylib 0x9ab89fda __gnu_cxx::__verbose_terminate_handler() + 433
5 libstdc++.6.dylib 0x9ab8817a __cxxabiv1::__terminate(void (*)()) + 10
6 libstdc++.6.dylib 0x9ab881ba __cxxabiv1::__unexpected(void (*)()) + 0
7 libstdc++.6.dylib 0x9ab882b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
8 ...inguistic.LinguisticManager 0x25e0da46 0x25e07000 + 27206
9 ...inguistic.LinguisticManager 0x25e16abb devtech::LM_FileSpec::LM_FileSpec(FSRef const&) + 43
10 ...dobe.AcrobatPlugin.Spelling 0x2289a733 AcroPluginMain + 112159
11 ...dobe.AcrobatPlugin.Spelling 0x2289a05e AcroPluginMain + 110410
12 ...dobe.AcrobatPlugin.Spelling 0x22899ffb AcroPluginMain + 110311
13 ...dobe.AcrobatPlugin.Spelling 0x2288facb AcroPluginMain + 68023
14 com.adobe.Acrobat.framework 0x6fb73f59 RunAcrobat + 1723997
15 com.adobe.Acrobat.framework 0x6fb73a9a RunAcrobat + 1722782
16 com.apple.CoreFoundation 0x954cea3b __CFRunLoopRun + 8059
17 com.apple.CoreFoundation 0x954cc3c4 CFRunLoopRunSpecific + 452
18 com.apple.CoreFoundation 0x954cc1f1 CFRunLoopRunInMode + 97
19 com.apple.HIToolbox 0x99c66d60 RunCurrentEventLoopInMode + 392 -
Acrobat Pro XI crashes when 'Save As' is used for a package that had been edited?
We have a package that is opened, edited and then we try to use 'Save As' to save it and Acrobat Pro XI crashes. No error codes are displayed and nothing is logged in any event log.
Our work around - First save the package in the final distination folder then open it, edit it and save it.
Is there a known issue with using the 'Save As' option for a package?We have a package that is opened, edited and then we try to use 'Save As' to save it and Acrobat Pro XI crashes. No error codes are displayed and nothing is logged in any event log.
Our work around - First save the package in the final distination folder then open it, edit it and save it.
Is there a known issue with using the 'Save As' option for a package? -
Acrobat XI Pro crashes when saving as a reduced size PDF in version 11.0.07
Since upgrading to the v 11.0.7 update, Acrobat XI Pro crashes every time I try to "save as" a reduced size PDF. I have tried several different settings, but still crashes.
You might try to setup the page size in the Adobe PDF printer and then print to the printer. I assume you are using PDF Maker (create PDF) and that may be the problem. You might also open the preferences in PDF Maker and turn off most of the options - none should be needed for a single page since you would likely not be using transitions, bookmarks, etc.
Just as a test, you may want to just start with printing ot the Adobe PDF printer, but you will likely get the default paper size with the PPT shrunk to fit. -
Acrobat 9 Pro Crashes after upgrading to 10.6.7
I used to be on 10.4.11 and then bought a new iMac with 10.6.7. Acrobat now crashes on me in very random situations. See the crash report below:
Process: AdobeAcrobat [2569]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 9.4.4 (9.4.4)
Code Type: X86 (Native)
Parent Process: launchd [100]
Date/Time: 2011-05-05 08:49:10.630 -0400
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 202052 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 128128 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: BD1AF006-3B6E-4D2D-AD92-4A3464314199
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0000000000 0 + 0
1 com.adobe.Acrobat.framework 0x805a466c AcroSecurityBailOutImpl + 5397816
2 com.adobe.Acrobat.framework 0x805a48a8 AcroSecurityBailOutImpl + 5398388
3 com.adobe.Acrobat.framework 0x805a4b0a AcroSecurityBailOutImpl + 5398998
4 com.adobe.Acrobat.framework 0x8063bacc AcroSecurityBailOutImpl + 6017432
5 com.adobe.Acrobat.framework 0x8063d2c9 AcroSecurityBailOutImpl + 6023573
6 com.adobe.Acrobat.framework 0x8063ddd6 AcroSecurityBailOutImpl + 6026402
7 com.adobe.Acrobat.framework 0x8063de57 AcroSecurityBailOutImpl + 6026531
8 com.adobe.Acrobat.framework 0x8058ae60 AcroSecurityBailOutImpl + 5293356
9 com.adobe.Acrobat.framework 0x8058b112 AcroSecurityBailOutImpl + 5294046
10 com.adobe.Acrobat.framework 0x8018f59e AcroSecurityBailOutImpl + 1117290
11 com.adobe.Acrobat.framework 0x7fe5f08c RunAcrobat + 623178
12 com.adobe.Acrobat.framework 0x80191b6f AcroSecurityBailOutImpl + 1126971
13 com.adobe.Acrobat.framework 0x806a4c09 AcroSecurityBailOutImpl + 6447829
14 com.adobe.Acrobat.framework 0x7fe603a9 RunAcrobat + 628071
15 com.adobe.Acrobat.framework 0x7fe72567 RunAcrobat + 702245
16 com.adobe.Acrobat.framework 0x7fe603a9 RunAcrobat + 628071
17 com.adobe.Acrobat.framework 0x7fe74085 RunAcrobat + 709187
18 com.adobe.Acrobat.framework 0x7fe5d6f2 RunAcrobat + 616624
19 com.adobe.Acrobat.framework 0x7fe57b35 RunAcrobat + 593139
20 com.adobe.Acrobat.framework 0x800a3f08 AcroSecurityBailOutImpl + 153044
21 com.adobe.Acrobat.framework 0x800a5068 AcroSecurityBailOutImpl + 157492
22 ...dobe.AcrobatPlugin.AcroForm 0x7b97efc3 AcroPluginMain + 1081331
23 com.adobe.Acrobat.framework 0x7ff14255 RunAcrobat + 1365011
24 com.adobe.Acrobat.framework 0x7ff13f88 RunAcrobat + 1364294
25 com.apple.CoreFoundation 0x978a5adb __CFRunLoopRun + 8059
26 com.apple.CoreFoundation 0x978a3464 CFRunLoopRunSpecific + 452
27 com.apple.CoreFoundation 0x978a3291 CFRunLoopRunInMode + 97
28 com.apple.HIToolbox 0x96305e04 RunCurrentEventLoopInMode + 392
29 com.apple.HIToolbox 0x96305bb9 ReceiveNextEventCommon + 354
30 com.apple.HIToolbox 0x96305a3e BlockUntilNextEventMatchingListInMode + 81
31 com.apple.AppKit 0x936e578d _DPSNextEvent + 847
32 com.apple.AppKit 0x936e4fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
33 com.apple.AppKit 0x936a7247 -[NSApplication run] + 821
34 com.adobe.Acrobat.framework 0x7fdc7a54 RunAcrobat + 3090
35 com.adobe.Acrobat.framework 0x7fdc6f80 RunAcrobat + 318
36 com.adobe.Acrobat.Pro 0x00002e8b start + 2371
37 com.adobe.Acrobat.Pro 0x0000264a start + 258
38 com.adobe.Acrobat.Pro 0x00002571 start + 41
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9522f922 kevent + 10
1 libSystem.B.dylib 0x9523003c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9522f4f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9522f29e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9522ed21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9522eb66 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95237046 __semwait_signal + 10
1 libSystem.B.dylib 0x95236d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95238998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9541348e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x953fee15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x953fa7e3 MPWaitOnQueue + 250
6 AdobeACE 0x7fb2b391 ACEMPThread::Task() + 133
7 AdobeACE 0x7fb2b305 TaskGlue + 17
8 ...ple.CoreServices.CarbonCore 0x953de7ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x952367fd _pthread_start + 345
10 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x95237046 __semwait_signal + 10
1 libSystem.B.dylib 0x95236d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95238998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9541348e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x953fee15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x953fa7e3 MPWaitOnQueue + 250
6 AdobeACE 0x7fb2b391 ACEMPThread::Task() + 133
7 AdobeACE 0x7fb2b305 TaskGlue + 17
8 ...ple.CoreServices.CarbonCore 0x953de7ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x952367fd _pthread_start + 345
10 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x95237046 __semwait_signal + 10
1 libSystem.B.dylib 0x95236d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95238998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9541348e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x953fee15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x953fa7e3 MPWaitOnQueue + 250
6 AdobeACE 0x7fb2b391 ACEMPThread::Task() + 133
7 AdobeACE 0x7fb2b305 TaskGlue + 17
8 ...ple.CoreServices.CarbonCore 0x953de7ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x952367fd _pthread_start + 345
10 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x952090e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x95236c9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9527f45f pthread_cond_wait + 48
3 AdobeAGM 0x7e46bbc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e46bb1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e85db94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e85ee1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e46b9e1 thread_proxy + 45
8 libSystem.B.dylib 0x952367fd _pthread_start + 345
9 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x952090e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x95236c9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9527f45f pthread_cond_wait + 48
3 AdobeAGM 0x7e46bbc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e46bb1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e85db94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e85ee1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e46b9e1 thread_proxy + 45
8 libSystem.B.dylib 0x952367fd _pthread_start + 345
9 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x952090e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x95236c9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9527f45f pthread_cond_wait + 48
3 AdobeAGM 0x7e46bbc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e46bb1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e85db94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e85ee1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e46b9e1 thread_proxy + 45
8 libSystem.B.dylib 0x952367fd _pthread_start + 345
9 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x9520909a mach_msg_trap + 10
1 libSystem.B.dylib 0x95209807 mach_msg + 68
2 com.apple.CoreFoundation 0x978a437f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x978a3464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x978a93a4 CFRunLoopRun + 84
5 com.apple.DesktopServices 0x97df9c7d TSystemNotificationTask::SystemNotificationTaskProc(void*) + 643
6 ...ple.CoreServices.CarbonCore 0x953de7ca PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x952367fd _pthread_start + 345
8 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 9: com.apple.CFSocket.private
0 libSystem.B.dylib 0x95228066 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x978e3c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x952367fd _pthread_start + 345
3 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x9522e9b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9522ef48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9522eb66 start_wqthread + 30
Thread 11:
0 libSystem.B.dylib 0x9522e9b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9522ef48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9522eb66 start_wqthread + 30
Thread 12:
0 libSystem.B.dylib 0x9522e9b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9522ef48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9522eb66 start_wqthread + 30
Thread 13:
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x8139f940 ebx: 0x805a4aa8 ecx: 0x00000000 edx: 0x00000002
edi: 0x0018c9a0 esi: 0x0018c9b0 ebp: 0xbfffdf48 esp: 0xbfffdf2c
ss: 0x0000001f efl: 0x00010282 eip: 0x00000000 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0x2fff +com.adobe.Acrobat.Pro 9.4.4 (9.4.4) <02CDC056-B956-48A6-9E8B-758BB1868414> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
0xa2000 - 0xb0fe7 libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <B408E41B-D90F-4A04-DB72-D61C8C52BFBC> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x7f2000 - 0x7f3ff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x17d80000 - 0x17ddffe7 +com.adobe.AdobeXMPCore Adobe XMP Core 4.2.1 -c 43 (???) /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeXMP.framework/AdobeXMP
0x1a3b9000 - 0x1a3c1ff3 com.apple.URLMount.AFPPlugin 3.2.2 (3.2.2) <46711A0E-D330-BD32-8B30-1FFE8B3346F0> /System/Library/Filesystems/NetFSPlugins/afp.bundle/Contents/MacOS/afp
0x1a3c8000 - 0x1a40fff7 com.apple.AppleShareClientCore 2.1 (2.1) <351D93FA-D8AB-657F-2A67-9A6FF3875F82> /System/Library/Frameworks/AppleShareClientCore.framework/Versions/A/AppleShareClientCore
0x1a46f000 - 0x1a4a4ff7 GLEngine ??? (???) <A0780FD1-CD66-C3B8-085D-BF0CA634752D> /usr/libexec/oah/Shims/GLEngine.bundle/GLEngine
0x1a4a9000 - 0x1a4aaff7 BDL.dylib 38.0.0 (compatibility 1.0.0) <7962366F-BF58-160E-0B73-338F0736B27C> /usr/libexec/oah/Shims/BDL.dylib
0x1a4ae000 - 0x1a4d2fe7 GLRendererFloat ??? (???) <0C6A1BCF-97F0-F7D6-C840-2991681BB67C> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFl oat
0x1b880000 - 0x1b892ff7 libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <EA696A00-4054-6F65-0F86-7901EAB5969F> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x1baff000 - 0x1bc6bfd7 +com.adobe.Acrobat.adm 9.4.2 (9.4.2) <91B21334-B1DE-49F2-8069-528DB749963C> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/SPPlugins/AdobeADM.bundle/Contents/MacOS/AdobeADM
0x1c2bb000 - 0x1c433fe7 GLEngine ??? (???) <0E1DF3E4-0EEE-9FD8-8F52-FFFCF0DF23A7> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x1c465000 - 0x1c824feb com.apple.ATIRadeonX3000GLDriver 1.6.26 (6.2.6) <17A4FDF6-3C44-8C13-2BCE-9B939E6AAF26> /System/Library/Extensions/ATIRadeonX3000GLDriver.bundle/Contents/MacOS/ATIRadeonX3000GLD river
0x1c90c000 - 0x1c914ff7 com.apple.qldisplay.PDF 2.3 (327.6) <9026F23B-3D1B-DDC4-D863-A8A833FE2973> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/Resources/DisplayBundles/PDF.qldisplay/Contents/MacOS/PDF
0x1c91b000 - 0x1c971feb +com.adobe.AcroSQLite AcroSQLite (1.0.0) <CDCF0AFE-382C-4B20-B483-4AB3EE3981FB> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/AcroSQLite
0x27840000 - 0x279f3fe7 libCMaps.A.dylib 545.0.0 (compatibility 64.0.0) <CD1CE772-0154-64FC-C386-D4B9D2823C88> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCMaps.A.dylib
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0x971b1000 - 0x972edff7 com.apple.audio.toolbox.AudioToolbox 1.6.6 (1.6.6) <781018FB-474B-E09C-D419-5BFF80590A10> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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0x97350000 - 0x97393ff7 libGLU.dylib ??? (???) <2C7B2727-26F6-F29D-9D15-33044E87359F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x97394000 - 0x9739efe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
0x9739f000 - 0x974aefe7 com.apple.WebKit 6533.21 (6533.21.1) <4FBCE2F9-84EB-302C-FD1F-DAD2422A219E> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
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0x975b1000 - 0x9762aff7 com.apple.PDFKit 2.5.1 (2.5.1) <A068BF37-03E0-A231-2791-561C60C3ED2B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versio ns/A/PDFKit
0x9762b000 - 0x9762fff7 IOSurface ??? (???) <F9E6DFC1-8DD9-7C7E-CA85-B80735586E05> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9763b000 - 0x97641fe7 com.apple.CommerceCore 1.0 (9) <928FCA4F-1366-AE18-CF67-87C79F5DAC21> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
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0x97ba2000 - 0x97da0ff3 com.apple.JavaScriptCore 6533.20 (6533.20.20) <C97A479C-FDF9-3F19-2EE0-80288257C477> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x97da1000 - 0x97df7ff7 com.apple.MeshKitRuntime 1.1 (49.2) <CB9F38B1-E107-EA62-EDFF-02EE79F6D1A5> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshKitRuntime. framework/Versions/A/MeshKitRuntime
0x97df8000 - 0x97ed2ffb com.apple.DesktopServices 1.5.10 (1.5.10) <2BA08DD4-35A2-A0FF-ADEA-B381F0CEEB81> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
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0x97f51000 - 0x980d3fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D375C1CF-C88D-C5F6-3C49-CD429023FBAC> /usr/lib/libicucore.A.dylib
0x980e4000 - 0x9810cff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <769EF4B2-C1AD-73D5-AAAD-1564DAEA77AF> /usr/lib/libxslt.1.dylib
0x9812c000 - 0x981c7ff7 com.apple.ApplicationServices.ATS 275.15.1 (???) <FD63F92B-8DDE-4DBA-A7A5-0294E3607083> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x981db000 - 0x982bbfe7 com.apple.vImage 4.1 (4.1) <D029C515-08E1-93A6-3705-DD062A3A672C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x982bc000 - 0x9834efe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x9839b000 - 0x983d8ff7 com.apple.SystemConfiguration 1.10.5 (1.10.2) <362DF639-6E5F-9371-9B99-81C581A8EE41> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x983d9000 - 0x983e4ff7 libGL.dylib ??? (???) <4425B9AA-B494-A336-EABB-6BBC9FF4EC4F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9841e000 - 0x9847bff7 com.apple.framework.IOKit 2.0 (???) <A769737F-E0D6-FB06-29B4-915CF4F43420> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9847c000 - 0x984ccff7 com.apple.framework.familycontrols 2.0.2 (2020) <C96C8A99-A40C-8B9C-1FBA-A0F46AC92F17> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x985ca000 - 0x98935ff7 com.apple.QuartzCore 1.6.3 (227.36) <8E927524-EB0A-D5BA-C2E4-FA26FE4C428A> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x98977000 - 0x98a21fe7 com.apple.CFNetwork 454.11.12 (454.11.12) <BE832CCE-B692-F55F-F5F8-3973649AFEA1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
0x98a22000 - 0x98a32ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x98a33000 - 0x98a41ff7 com.apple.opengl 1.6.12 (1.6.12) <81AEF74E-E33A-B021-9CDB-6199104105FF> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x98a44000 - 0x98b45fe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <C75F921C-F027-6372-A0A1-EDB8A6234331> /usr/lib/libxml2.2.dylib
0x98b46000 - 0x98b66fe7 libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <BF7FF2F6-5FD3-D78F-77BC-9E2CB2A5E309> /usr/lib/libresolv.9.dylib
0x99000000 - 0x9904dfeb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x99144000 - 0x99182ff7 com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x99183000 - 0x991dbfe7 com.apple.datadetectorscore 2.0 (80.7) <58C659CA-72CC-31D2-9732-09BF1A0CAAF6> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
0x991dc000 - 0x99223ffb com.apple.CoreMediaIOServices 134.0 (1160) <4CD78557-3CDA-A4B5-33CB-BBB876B4463D> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOSer vices
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0x9965c000 - 0x996adff7 com.apple.HIServices 1.8.2 (???) <63B29FF5-7077-8317-E710-2D94ADF7B499> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x996e1000 - 0x996e1ff7 com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x996e2000 - 0x999dbfef com.apple.QuickTime 7.6.6 (1756.15) <C2567783-4EAC-6803-522B-D701B95C4DAE> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x999dc000 - 0x999eeff7 com.apple.MultitouchSupport.framework 207.10 (207.10) <D4BA36E6-3B6F-2796-0758-8473600CBF5B> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <A6FD4184-1017-59F6-990E-785BDF6202BE> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <59936EB5-5FA4-EEEB-9858-E9BF50AB1776> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xbb100000 - 0xbb103fe7 libLatinSuppConverter.dylib 49.0.0 (compatibility 1.0.0) <93DA560F-33CB-FFF3-54D0-A26A5F4A2B2D> /System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylib
Model: iMac11,3, BootROM IM112.0057.B00, 4 processors, Intel Core i5, 2.8 GHz, 4 GB, SMC 1.59f2
Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: WDC WD1001FALS-40Y6A0, 931.51 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa140000
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfa143000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfa142000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000Good day,
I'd like to confirm a few things:
What action/activity are you performing in Acrobat when it crashes?
Is the crash consistent at the same point?
You stated in the subject '..after upgrading to 10.6.7'
What OS was on your iMac when you purchased it?
Was this problem occuring when using an earlier verion of 10.6.x?
Have you applied to font update Apple released to address some of the problems they introduced with 10.6.7?
Did you perform a clean install of Acrobat on your iMac after you purchased it or was the application transferred in some way?
I hope we can get this resolved for you!
Regards,
David
Acrobat Community Manager
Adobe Systems -
Adobe Acrobat X Pro crashes in 30 seconds
Hello everybody,
I've got Acrobat X Pro 10.1.1 installed on my PC running Windows 7 64-bit (Corei7 2600K, 16GB DDR3. I got the Creative Suite 5 Master Collection and Acrobat X separately and installed them one after the other on the same day. A problem I've just noticed for the first time cropped up about a week ago. I normally used to have Adobe Reader as my default program to open and view PDF files, but recently when I tried to open PDF files in Acrobat for the first time since installation, the program crashes. The program will start up perfectly and display the PDF correctly, but after about 30 seconds, every time I've tried, with different PDF's from different sources and different sizes and versions, Acrobat X always crashes. I can use the program fully within those 30 seconds, for example, resizing the image, selecting text, finding text in a document, etc. all works perfectly, but every single time the Acrobat X Pro opens, it crashes after 30 seconds with the usual Windows 7 Program Crash dialogue box that reads:
"Adobe Acrobat has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
The only option the dialogue box gives is to Quit, so I click that and it closes the program fully but nothing else happens. Now Adobe Reader still works fine so I've had to revert to that to view all my PDF files, but I can't edit or properly interact with them.
I understand that this post is somewhat vague because I have no error code or anything to identify what is happening. If there is a way to obtain this information, and if said information might help anybody reading this to assist me in repairing the issue, please let me know what to do.
If some crash log isn't required but somebody has come across a similar issue or heard of anything like this, I would be much obliged to hear possible causes or solutions to the problem.
Any input would be greatly appreciated.
Thank you all very much,
AkbarFound the answer at http://www.computertutoring.co.uk/hints-tips/acrobat-help-stopped-working.asp
Worked for me!
Here it is:
Use the control panel to uninstall Acrobat
In Windows Explorer, ensure that all of the Acrobat files are deleted by going to c:\program files\adobe\acrobat\ folder. Trash any leftover folders.
Using the control panel, create another user account giving it administrator priviledges and use this account to reinstall Adobe Acrobat from the installation CD. (Careful you don't reinstall all the software or you could be waiting a long time).
Hope it works for you, too. -
Adobe Acrobat 9.5 crashes when OCR multiple files.
Adobe Acrobat 9.5 crashes when OCR multiple files. A window appears Adobe Acrobat has stopped working." Then Windows closes the program.
Log Name: Application
Source: Application Error
Date: 7/15/2013 9:08:55 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ENV12W7.dot.state.nv.us
Description:
Faulting application name: Acrobat.exe, version: 9.5.5.316, time stamp: 0x518ac052
Faulting module name: drs832.dll, version: 8.0.2.1088, time stamp: 0x47f2127d
Exception code: 0xc0000005
Fault offset: 0x0013c31f
Faulting process id: 0x109c
Faulting application start time: 0x01ce8174d93e1008
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\PaperCapture\drs832.dll
Report Id: d8a8f897-ed68-11e2-bae0-d4ae52c31ca5Please do check the Performance of your computer at that point of time .
As some time the usage also causes the issue that makes a software stopped working .
In order to chek the system performance , check the Task Manager and go to Performance tab .
If still the issue persists , try wih the following link :
http://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html -
Acrobat 8 Standard crashes when opening PDFs created from Microsoft Project 2007
Issue: Acrobat 8 Standard crashes when opening PDFs created from Microsoft Project 2007.
OS: Win XP Pro SP3
Error Message(s): None
Details: This issue happens with multiple Microsoft Project files (including new files), multiple PDF creators (included Acrobat 8 Standard) and on multiple computers. We also tried opening the PDFs in Adobe Reader 8 instead of Acrobat Standard 8. There is no record in the event log on the computers of the application crashes.I may have a resolution now...
I clicked Tools -> Options -> View and turned off Bars and shapes in Gantt views in 3-D" on the advice of someone on a Microsoft Forum. I made three PDFs from three Microsoft Project files (that were having trouble previously) and was not able to get these PDFs to crash when zooming or changing pages. So far so good!
Regards,
Josh Gold
SERA Architects -
Acrobat 9 pro, crashes with Printer Marks
In Acrobat 9 pro, open the PDF file, add the Printer Marks for “Trim” and “Registration”, save the file and close the acrobat. Wait for few minutes and the acrobat crash occurs. Attached the screen shot. Please let know the solution for this issue.
Good day,
I'd like to confirm a few things:
What action/activity are you performing in Acrobat when it crashes?
Is the crash consistent at the same point?
You stated in the subject '..after upgrading to 10.6.7'
What OS was on your iMac when you purchased it?
Was this problem occuring when using an earlier verion of 10.6.x?
Have you applied to font update Apple released to address some of the problems they introduced with 10.6.7?
Did you perform a clean install of Acrobat on your iMac after you purchased it or was the application transferred in some way?
I hope we can get this resolved for you!
Regards,
David
Acrobat Community Manager
Adobe Systems -
I have a new computer. I transferred all my data files and installed my programs. Now, when I try to print a page ti pdf using Adobe Acrobat 9, Firefox crashes, and Adobe hangs up.
Thanks for your reply cor-el. I had never heard of nor seen the pref network.http.max-connections until I read about it in some of the replies in this support forum. People were saying 256 was the old setting and a new setting of 48 would correct my problem. When I followed the instructions to get to - see - and change the setting I discovered that my network.http.max-connections was already set to 48. I never did this. The only way I can think of that this setting was changed is that it happened by an automatic update to my Firefox browser. So, the problem I have was probably happening while this setting was at 48 all along. It is still set at 48 and I am still having the same problem. I will try as you suggest and set it to 30 and see what happens. I'll let you know the results. That's again for your response.
-
My Acrobat 9 pro crashed on my PC using XP. I deleted it and tried to reinstall. It asked for my license for 9, 7 and 6. I put in the 9 & 7 license which I have. How do I get the version 6 license. Is there a live person at Adobe & how do I reach them??
You have the upgrade serial number for Acrobat 9that is why it is asking the previous qualifying serial number, I am sending you the serial number of Acrobat 6 & 7 by private messaging, you can your self find them by using Find your serial number quickly
Regards
Rajshree -
Adobe Send within Acrobat XI Std - Integration with Outlook 2013
I recently upgraded a user from Office 2007 to Office 2013. The install for Office 2013 was a fresh install (not a true upgrade). Prior to the upgrade, the user was able to use the Adobe Send feature within Acrobat XI Standard (11.0.10) to send documents to multiple recipients without the need to type everyone's email address in. After the upgrade, the feature to use Adobe Send within Acrobat XI seems to have vanished, forcing the user the log in via the browser, but this requires typing out the email address for each recipient. As one can guess, it's a very tedious process, especially given how it worked like a charm for her prior to the upgrade.
Is there a feature or add-on that needs to be applied for Outlook 2013 and Acrobat XI to be integrated?I don't know why Send is not working from Acrobat, but since you're using Outlook 2013, you might try our Outlook plugin -- https://www.acrobat.com/en_us/landing/adobesend-outlook-plugin.html
-
Acrobat 9 Standard crashing programs
When loading Acrobat 9 Standard crashing programs. What do I do?
Wrong user forum. Here you have the user forum for Adobe Reader. You are asking about a different application (Acrobat 9 Standard).
Regardless, the Acrobat 9.x product family passed into "End of Support" mid-year 2013.
The Acrobat 9.x product family is not compatible in any contemporary OS (includes any updated Windows 7 eh).
Be well...
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