Acrobat 9.0 licensing issue - "serial number is invalid"

I bought a copy of Acrobat 9.0 standard. Installed it on my desktop PC (no issues). But when I installed it on my laptop, I got an error that I exceeded my number of licenses. After talking to Adobe (twice), with them telling me that they had increased my number of installs, I now get an error on the laptop that my serial number is invalid.
Adobe tells me that the copy I bought was an OEM version, and they can't help me.
Any thoughts on how I get two installs with this software? Or am I stuck with just one install on my desktop? (Is that one going to start getting "invalid serial number" messages too?
Thanks!
- I am using Windows 7 operating system (both desktop and laptop).
- I purchased this software online from someone (not Adobe).

I don't think I helped, just gave you some bad news. OEM versions are sold for use on the distributed computer only. It may be that you can also install on a second computer with the disks provided. Anyway, good luck. I would suggest trying to check the SN on the one you have installed.

Similar Messages

Satellite A200-1GB PSAE6 Flashcards issue - serial number is invalid

Hi all.
I need help and something for my headache... :D
Today I were looking to the updates zone and see a newer version for the Flashcard, so I donwloaded it and install, but now begin the problems...
when the setup starts it says that must uninstall the older version,so ok I accept, then restart and exec the flashcards setup again, but now I get "The serial number is invalid" error. I come here looking for a solution and read that I must reinstall the VAP (I had installed the vap-20080109135106 version).
Before the error windows comes up, a DOS window opens and closes automatically with this line command message : "connected to ROOT\CIMV2 namespace", then the error comes :S
So again I uninstall the VAP, restart, clean with ccleaner, restart, install the VAP again, restart, install the newer Flashcards and....surprise....again the same error.... The serial number is invalid
I tried again all the steps and get the error another time more.
For the third try I just install the VAP and saw that the included flashcards were installed and working....but not so easy.... they don't works when pressing the FN+Fx combination only work if I move the mouse over them...... exactly the only combinations working are the FN+F10 & FN+F11.
The FN key works, because as I told before two combinations works and the green light when pressing it blinks ok.
So now I have a flashcards VAP ones (not the last update) that only works with mouse or touchpad click. If i press FN+something nothing happens (except the F10 F11).
Whats goin here?? I'm really frustated of this happen.
PS: I'm totally sure that the updates version are the right formy notebook model........
I also tried to install olders version of flashcards and VAP that I had on a backup drivers cd and nothing happens, the same situation and erros..... (fcsu-20080307104403 & fcsu-20070809135810)
Please I need something :D

Try installing the Flash Card Support Utility from the Canadian Toshiba site.
Follow these thread for more info:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=31711&tstart=0
http://forums.computers.toshiba-europe.com/forums/message.jspa?messageID=100197
The second one really helped me solve the exact same problem i was having.
Good Luck.

Acrobat pro won't take serial number

Bought a new computer. Technical service moved my programs over to new computer. Now Acrobat 9 Pro says my serial number is invalid.
I entered the serial number which is on my account at adobe and it tells me it's not good.
Anyone know how to fix this?

Hi ,
Could you please tell what OS do you work on ?
As your Acrobat is not accepting the serial number , I would recommend you to refer the following documents once and see if that fixes the issue for you .
Though these links are related to Creative Suite ,however you could go through them once and try the mentioned steps .
https://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html
Error "The serial number is not valid for this product" | Creative Suite
The second possible solution is to connect with Adobe support if the above methods does not work .
Here is the link to connect with them .
http://helpx.adobe.com/x-productkb/global/service1.html
Please click on the Blue"Still Need Help" button to connect with one of the executives of the support team .
Regards
Sukrit Dhingra

Serial number is invalid for Adobe Acrobat Pro 9 within CS4

Hi,
I purchased Adobe CS4 Creative Suite Design Standard. Upon installing the four programs it contains (InDesign, Illustrator, Photoshop and Adobe Acrobat Pro) I keyed in the serial number and InDesign, Illustrator and Photoshop worked fine, but Adobe Acrobat Pro 9 kept showing a red 'X' at the end of the serial key input, saying my "serial number was invalid".
1. Incorrect tech support advice #1: Adobe tech told me to de-install and re-install from Adobe purchase e-mail link only instead of from trial versions. I did this, and then none of the programs worked or accepted the serial number. I went back to trial versions, and again 3 out of the 4 programs took the serial number - all EXCEPT Acrobat.
2. Incorrect tech support advice #2: Opened a case # online and waited a week for some kind of help, but once again got on the phone. This time I was told that the key was to select "Universal English" as the main option. Again I de-installed Acrobat and re-installed. There were no options for "universal English" ( you have to choose between English, Francais and Deutsch). Only when I got to the End User License Agreement was there an option to choose "English (International)". So I did as advised. Once again I entered my serial number and got a big red 'X'. I'm at the end of my Adobe rope.....
Does anyone have any idea how to solve this issue?
Thanks.

oh man, i think i am having a bigger problem now. I tried to uninstall the whole CS4 suite and was prompt to enter my serial key, to my horror, the big red cross appears. Making my serial key invalid for the whole suite. What is going on man. I think this really screw up my system, i am using vista 64. I am going to reformat my computer and try to reinstall, but i did not deactivate. Will this cause my just bought CS4 useless???? I am starting to get worried.

I have Adobe Acrobat 9 Pro and the serial number. It is asking for an older serial number? Please help?

I have Adobe Acrobat 9 Pro and the serial number. It is asking for an older serial number? Please help?

Hi juneb55782770,
I believe that you have an upgrade version of Adobe Acrobat Pro, in this case it will ask for the serial number of the previous qualifying version.
You can find your old serial number using this link : Find your serial number quickly
Hope this will resolve your issue.
Please reply if you still experience any issue.
Regards,
Aadesh

Have creative cloud installed and Creative Suite 6 need both installed on this machine anytime I open acrobat it prompts for the serial number at least twice a day

When I open Acrobat it prompts to enter serial number was twice a week now is twice a day. Do not know how to get this to go away. Worked with Creative Cloud support they said it was a CS6 issue but CS6 does not have support. That I can find

Hi Michael ,
With CS6 we used to ship Acrobat 10 and with Creative Cloud it's Acrobat 11.
Have you installed both on the system?
Which version of Acrobat and OS are you using?
Regards
Sukrit Dhingra

Adobe CC vs Acrobat, they ask me a serial number ! Why ?

I subscribe to Adobe CC membership and when I install Acrobat, they ask me a serial number ! Why ?

Hi Dogakor,
I just checked your subscription status and it is normal. There is no problem in the back end.
However, you may follow steps mentioned in this link to resolve this issue: http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
It usually happens if your computer is unable to communicate with activation servers. And reasons could various like firewall, security software etc.
Regards,
Ajlan Huda.

I have an Adobe Acrobat Pro subscription without a serial number. After a format of my hard drive, how to I reconnect with my program

I have an Adobe Acrobat Pro subscription without a serial number. In a needed reformatting of my hard drive, Adobe Acrobat was removed. How do I get access to my Adobe program again?

Hi,
Go to http://www.adobe.com and sign-in with you Adobe ID ( on which you purchased the subscription).
Then, on right hand side panel, click on 'Desktop' under Apps section. And then location Acrobat XI Pro and download it.
Regards,
Anoop

I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid

I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid

>enter my CC serial number
I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
-Install, update or UNinstall, and launch after installing

Getting serial number is invalid when trying to install acrobat 9 pro

Hello,
I am getting a message stating that the serial number is invalid when trying to re-install adobe acrobat 9 pro on windows 8. adobe support confirmed that the srial number I am trying to us is valid though. any help is appreciated.

Nope,I downloaded the software from adobe website: Download Acrobat products | 9, 8
All it says is "Invalid Serial Number" I already checked with adobe support and they confirmed that the serial number is valid, they won't provide any more help "because acrobat 9 is out of support now".

I would like to purchase the license and serial number for Lightroom 4

I would like to purchase the license and serial number for Lightroom 4 however even though you can download it from this site, there is no option to buy. Unfortunately I can't upgrade my computer's operating system beyond OSX 10.6.8 even though it's an intel duo so there's no point me getting Lightroom 5.
There doesn't seem to be an option to contact anyone at Adobe to see if there is an option to buy. Each time I attempt to do so I am directed to the forum, so it looks like my only option may be to use another app. Maybe capture one's the way forward

Adobe does not sell Lightroom 4 any longer.

I bought Adobe CS5.5 Design Standard. Acrobat Pro X is there included. But when I want to start it, it says that the serial number is invalid. Like a test version which is finished. What do I have to do?

I bought Adobe CS5.5 Design Standard. Acrobat Pro X is there included. But when I want to start it, it says that the serial number is invalid. Like a test version which is finished. What do I have to do?

Refer to this:
Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Recently reinstalled Acrobat 9 pro. Got serial number from adobe. Now keep getting the message upgrade. No 9 in dropdown. Then tells me to enter serial or only have 22 days left. Reinstalled 3 times.

recently reinstalled Acrobat 9 pro. Got serial number from adobe. Now keep getting the message upgrade. No 9 in dropdown. Then tells me to enter serial or only have 22 days left. Reinstalled 3 times.
Can anyone help please?

Sorry that you got such a hassle. Try this. I don't have Acrobat 9 per se, but I have the TCS2 and found the following.
Run Regedit (all the serious warning apply here. Look but don't touch).
Under HKEY_LOCAL_MACHNINE->SOFTWARE->Adobe->Repair->Adobe Acrobat->9.0->IOD Look under the entry under SERIAL.
Maybe it works maybe it doesn't. But it might help.
Message was edited by: MichaelKazlow

Acrobat 10 professional is serial number is invalid.

I bought this a year ago and it worked fine in Window 7 professional so it was surprising to learn this. Now its not compatible with windows 8.1 and I was told by online chat that the serial number is invalid. What do I do?

Did you buy it from Adobe's own web site, or a retailer?

Old school with CS2. Haven't used in a while and am unable to use the program as it says my serial number is invalid. Customer service tells me the server for CS2 has been shut down. Then they sent me here for help. Does anyone have any advice?

I don't have a clue what I am doing with this. Here is my discussion with Customer Service:
Naresh: Hello! Welcome to Adobe Customer Service.
Naresh: Hi Mary.
Naresh: I understand you have been getting invalid serial number, am I right?
Mary Vance: Hi
Mary Vance: yes
Naresh: Please provide me with the serial number, Mary.
Mary Vance: I provided my serial number here
Naresh: Thank you for the serial number.
Naresh: Please allow me 2-3 minutes while I check your serial number.
Mary Vance: no problem
Naresh: Thank you.
Naresh: Thank you for being online.
Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
Mary Vance: will this allow me to reinstall Photoshop?
Naresh: Yes, Mary.
Mary Vance: ok...what is that link?
Naresh: Please clcik here to download.
Mary Vance: thank you....trying it now
Naresh: You are welcome.
Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
Mary Vance: the download doesn't have anything regarding installation
Naresh: Please click for the information.
Naresh: I am sorry for providing wrong link.
Naresh: Please click here to download.
Naresh: The 3rd link is for the download of CS2 Photoshop.
Naresh: Were you able to view the download link, Mary?
Mary Vance: what file in that download is supposed to help me?
Mary Vance: the first and 3rd link were the same
Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
Naresh: So you will have to download the software from the above link.
Naresh: May I know in what OS you are trying to install the software?
Mary Vance: the link sends me to a CS2 help package
Mary Vance: windows 7
Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
Naresh: Okay.
Naresh: You can try downloading the software.
Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
Naresh: May I know whether you uninstalled the product.
Naresh: ?
Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
Naresh: Please click here to visit the forums.
Mary Vance: I guess I will try that.
Naresh: Yes, please.
Naresh: Is there anything else I can help you with?
Mary Vance: I don't see where you helped me with this yet, so I guess not!
Naresh: I am sorry for the inconvenience.
Naresh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Any help would be appreciated.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

Acrobat 9.0 licensing issue - "serial number is invalid"

Similar Messages

Maybe you are looking for