Acrobat 9.0 pro Licensing Issues

I have a license key that I was using on my desktop, I uninstalled the software off of my desktop so I can install it on my new computer and now the key is listed as invalid although I have uninstalled from desktop and rebooted.

Hi JamesJAlcus,
In order to install Acrobat with the same serial key on the new machine, you might need to first deactivate it from the first one.
Open Acrobat and choose 'Help> Deactivate' to uninstall it completely.
Then, install Acrobat on the second machine and activate from 'Help> Activate' option using the same serial key.
Hope it helps.
Regards,
Anubha

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Acrobat 9 Pro: Licensing issue prevents Acrobat from opening. What's the fix?

OK - or i should say not OK!!
I am running the licensed version of Acrobat 9 Pro on Mac OSX. It is installed on 2 of my MacBook Pro 17" laptops. These machines are respectively 1 month and 14 months old, and both are completely up-to-date software wise. 3 weeks ago Acrobat presented the error message "Licensing for this product has stopped working" and then quits. Searching through the error logs reveals the following: No matching processes were found. Shutting down licensing service ...
I have meticulously, several times worked through all the recommended steps on the Adobe site to address this issue but to no avail. Booting up in safe mode makes no difference. In desperation I re-installed the OS, but to no avail. My several and extended communications with Adobe online help have left me chatting with what sounded like a couple of uni students from India who had insufficient understanding of English, Macs and Acrobat. After 3 weeks my case has been closed twice by Adobe who report that they believe my issue is resolved and have therefore closed my case. Great!!! What's more, occasionally Safari is presented online with a pdf file which it attempts to load, and then crashes.
This issue has seriously affected my ability to work with and create pdf's which in my work as a medical researcher is essential. To add insult to injury, I have wasted too many precious hours attempting to rectify the situation.
The bottom line is caveat emptor (buyer beware). Adobe it seems are committed to making a sale but not to follow-up, service or genuine concern for their customers. When some company produces a less buggy (and cheaper) alternative I will be definitely be buying their wares.
In the interim, if anybody out there can advise me as to how to get Acrobat working again, I would be most grateful.
Have a great day.
David

When you reinstalled Acrobat, did you use the uninstaller? Also the uninstaller still leaves some files not removed.
If your using OSX.4.11 go to Find file and type in Acrobat, find any files (not .pdf's) that are in the Library > Application support and Preferences. Remove all traces of any of these files. Look both in Main Library, and in Library in your User Folder (has name you gave computer when you installed system).
It appears your have a corrupt file.
Many problems can be traced down to corrupt file(s) in Application Support or Preferences. Preference file will regenerate though any customizations you did will be lost.
Have you installed more than the two Copies allowed (by accident)?
Also, if you have tied to a a common Server/Network and both have computers running at same time, might have caused this. (unless you bought at site license if Adobe sells such).

Adobe Acrobat 9.0 Pro & Microsoft issues

I have Adobe acorbat 9 pro and i can't open any microsoft programs such as word, excel. I get a error that says: microsoft word and excel are not supported file formats. I have un installed and re-installed and still the same problem. My laptop is running the same OS as my desktop 32 bit Win XP Pro, and it works great on the laptop, just will not work on the desktop.
Is there any way to install these add-ons? Or does adobe offer a diagnostic tool? I'm at a loss

You left out a lot. I assume that you are trying to open a DOC file in AA9, but you did not say. You almost imply that AA9 broke MS products. Can you open WORD and print to the Adobe PDF printer and get a PDF as a result? If so, does a create PDF or Adobe menu bar appear in WORD (this is PDF Maker)? If not, then PDF Maker never got installed or is not active. In MS OFFICE products, you often have to activate the macro associated with PDF Maker -- it being blocked by MS OFFICE for security reasons (MS finally did something right with security, but then makes it hard for folks to use).

Acrobat 9 Pro license key issue.

Why won't my Acrobat 9 Pro license key work on the install onto my new computer?

I have two days left on my "Trial version". From what I've read in the forums, reinstalling from a link has fixed this issue with other users. Can you send me one? (This is driving me crazier than normal)
Kerry
Frustrated and running out of patience . . . . .

Adobe acrobat 9 pro installation/licensing issues

I installed my licensed copy of Acrobat 9 on a new Windows 7 system. Acrobat launched but would not open files and shuts down on attempt. Message is "Licensing for this product has stopped working" with subtext "You cannot use the product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help."
I doubt any of you have a solution, so I simply remark on what transpired as a warning and complaint:
1. I went to Adobe databse and found that a patch was provided to correct installations/licensing problems on windows 7. I downloaded it and installed per instructions. It did not resolve the problem.
2. I uninstalled/reinstalled several times. no resolution.
3. I called customer support and was outsourced to someone who knew little and first sent me to a kb article having to do with 'expired licensing' even though I clearly informed them that the message and the fact had nothing to do with expired licenses. They finally referred me to kb405970 on "Licensing has stopped working". I tried all of the applicable solutions (methods 1-6) and none of them worked. Now I will have to wait until tomorrow (though I had pressing work to do today) to contact support again. I fear I will get another outsourced tech who knows little and wastes more of my time. Such is Adobe's way of supporting paid and licensed product users.
I understand and sympathize with Adobe's wishes to protect its products from piracy. However, I expect and paid for a product which works on major and supported operating systems like windows 7. I also understand that if MS or Mac put out a new OS or version, it may require certain adjustments or updates on Adobe's part. What I do not understand (or have patience with) is that 1) Adobe failed to provide a patch that works; 2) that it then sends me to an outsourced customer service tech who didn't have the knowledge to correct the problem and gave me the wrong information to begin with*. What I finally got was the kb article with a series of multi-step instructions for several methods, none of which worked. This is an unprofessional and unethical response to those of us who have paid for our product and expect it to work under reasonable conditions in a supported environment. This is not an acceptable good-faith effort to resolve issues for which Adobe should take full responsibility.
If any of you do happen to have a real solution (or had a similar problem) do let me know....
*The first thing the outsourced tech wished to do was get onto my machine via a remote connection, before anything was tried other than giving them the error message and have them provide me with the wrong information. It became clear that this person had less knowledge than I do (which isn't saying much) and there was no way I was going to permit a clueless techie to crawl around in my machine and fiddle with settings. That is simply asking for trouble. I'm perfectly capable of opening panels and following instructions myself. DC should be the last thing tried; not the first.

Bill, I tried as you suggested - installed every update from 9.1 through 9.3.4. The 'license not working message persists'. The only change was that now Acrobat will not close and must be forced to shut down from the taskbar menu. I appreciate the suggestion though.
Called Adobe (Manila) again, within the hours given on their contact page for installation and licensing issues, and was told "It's Sunday, nobody here can help you". Finally, after an hour of hammering got them to get me a supervisor (their script says to tell the customer there "Is no supervisor available on Sunday" - Finally the "supervisor", Alvin, suggested I need a new serial number and left me on the line while he called someone else to get on. Cameback and informed me that he couldn't get one, I'd have to call Monday (how's that for having solutions?) Result: wasted more time and had more delay on my project.
Conclusion: Adobe has become obsessed and 'piranoic' about piracy and licensing to the extent that they put that first and client/customer needs second (if that). After reading a lot of online 'Adobe Sucks' forums, I'm inclined to believe Adobe is shooting itself in its own foot and is not going to be a reliable method of presentation/document transmission in the future - service and support is an integral part of software and other concerns such as piracy or licensing need to be transparent to legitimate users. Sad that they spend so much time on this, when they need to be fixing real problems. As well, these outsourcing Philipines companies are poor substitutes for good support - they are so scripted and obsessed with regulations over solutions that it is clear that only the most persistent users will get anywhere with them. As a frontline of contact with after-sale clients, they are going to cost Adobe a lot of potential business in the future, whatever their short-term savings. Too bad. Adobe used to be a leader in the market.
Next round: Calling Manila again this am. to be continued...

Acrobat 9 Pro and Acrobat 10 Standard Volume License

Need the Medial for these two products:
Adobe Acrobat 9 Pro - Volume License
Adobe Acrobat 10 Standard - Volume license
I have the key for both. All is legal, however, for some crazy reason Adobe does not allow download of previous versions of its products.
I need a link to download or a copy of ISO if anyone has it.
Willing to pay for DVD cost and shipping if needed.
Thank you,
Please send response to [emaill adress removed by host]

Hi Sharon,
You can download Acrobat 9 Professional and Acrobat X Standard from the following links.
Please follow the steps as mentioned below as the download links would only work fom the page specified.
The workflow is :
1. Login to www.adobe.com with your adobe id and password
2. Navigate to the page : https://www.adobe.com/cfusion/tdrc/index.cfm?product=contribute&loc=en _us
3. Copy and paste the links one at a time on the address bar and hit enter :
Adobe Acrobat 9 Pro English Windows
http://trials2.adobe.com/Applications/Acrobat/APEX/9/APEX9_Win_WEB_WWEFG.7z
http://trials2.adobe.com/Applications/Acrobat/APEX/9/APEX9_Win_WEB_WWEFG.exe
For Adobe Acrobat X Pro English Windows
http://trials3.adobe.com/AdobeProducts/APRO/10/win32/AcrobatPro_10_Web_WWEFD.7z
http://trials3.adobe.com/AdobeProducts/APRO/10/win32/AcrobatPro_10_Web_WWEFD.exe
4. Save the files.
5. After both the files have been saved, run the .exe file.
Note : If you enter your serial key for Acrobat X Standard into the product download for Acrobat X Pro above, you should get the Standard version and (subset) features.
Please revert in case of any issues.
Regards,
Ravi

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Hello
after the inconveniences and the impossibility to connect and sync my documents with Creative Cloud Connection, now it is the turn of Acrobat Pro to giving me trouble.
I can't activate Acrobat Pro license, so I can't use it.
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Thank you to explain me how to resolve this problem.
http://cl.ly/P2DM
OS: Mountain Lion 10.8.3

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~Deepak

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I have installed Acrobat X Pro and Acrobat X Reader on a new computer. This is the only program on my entire computer that has problems.
The problem occurs only with the menu bar (F9) displayed and when a PDF document is open.
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Hi yang2898,
If the installation went ok and you are unable to launch Acrobat then this might be due to licensing issue.
Please check if you have full read/ write permissions to the following folders:
[Home]/Library/Application Support/Adobe/SLStore
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You might also want to check in the root user account of Mac (Enabling and using the "root" user in Mac OS X - Apple Support)
Regards,
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