Acrobat 9.0 shared review not working after FrameMaker 11 and RoboHelp 10 are installed

Acrobat professsional 9.0 shared review function was working fine when I was using FrameMaker 7.2, but after I install FrameMaker 11 and RoboHelp 10, nothing happens when I select "Send for Shared Review" or "Attach for Email Review", no error messages, no prompts, just nothing...btw, the system is Windows XP SP3.
Is it a compatibility issue? Does the same issue happen to you and how you fix this? Thanks for your help..
Stephanie

We are getting this on certain machines and not others.  I can't seem to be able to find a rhyme or reason.  We are trying to initiate reviews on a shared internal network location.
A few questions for the forum:
Does Owner rights matter on the share that the review file is to be stored in?  Currently we have Modify rights for all participants and initiators.
Does it make a difference which updates are installed past 9.0?  Does it make a difference if Pro and Reader are installed?
Can someone confirm that the Acrobat.com is required to be installed on the machine?  I noticed on the latest installs of reader acrobat.com application is not installed.
I'm posting this now because I haven't seen a clear cut answer to:
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