Acrobat 9.3.4 no longer finds bookmarked non-PDF files (and then launches assoc app)
I produce a documentation DVD consisting of a one-page PDF file of ~ 1400 bookmarks and a lot of content. The bookmarks point to the content on the DVD which includes pdf files as well as text, DOC, XLS, and other misc. file types, and a large number of html, swf, flv, .jpg, etc. files which make up 4 complete web sites. The web sites are entirely contained on the DVD (no extermal internet access is referenced or required)
Content is accessed by clicking a bookmark which simply opens the file (regardless of type.) Prior to Acrobat 9.3.4, appropriate warnings popped up for non-PDF files but if allowed by the user, the appropriate app was launched for the requested file.
Since applying 9.3.4, a "Launch File" warning box pops up showing the file name (which lacks a device) and when the warning's "Open" button is pressed, a Windows error appears with the message "Windows cannot find 'file.txt'. Make sure you typed the name correctly, and then try again. To search for a file.... ", and finally an Adobe Acrobat information box pops up and says "Could not open the file 'path/file.txt' ".
I have read and re-read about launching external apps, restricted urls and attachments, trust manager preferences, etc. etc. I've added the files to the privileged locations list under the enhanced security settings and on and on. It no longer works, yet I tested this DVD on several computers just last week and it worked fine. So, as a shot in the dark, I decided to fire up my laptop and test it there again.
Once on, the laptop immediately wanted to update about 12,000 software products but I politely said "No, wait until i test this out!" The test was successful and the DVD's pdf file worked great again! At that point I let the machine apply the Acrobat 9.3.4 update (and some uncountable number of Windows patches and fixes.) It's running a current version of Win7. After the reboot, i tried the DVD again (under Acrobat 9.3.4) and it failed as described above. Because of Win7 I was able to revert to acrobat 9.3.2 using System Restore. After doing that, the DVD worked again.
Most of our user's machines are either Macs or WinXP (current versions) and i haven't had time to figure out if you can even recover from this update under those OS's. (It says you cannot remove it from XP, however.) Regardless, even if i can do it for my laptop and get it working again, i cannot do it for all of our users.
So, my question is if i am not doing something wrong, how do i let someone at Adobe know this release is broken?? If i am doing something wrong on the other hand, what is it and how do i get this to work again??
Thanks all.
Thanks. I did submit a report at the site. I hope somebody reads it as this is a big problem for us.
Thanks again.
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