Acrobat 9.4.2 PDF Won't Open in Acrobat 6.0

Customers with Acrobat 6.0 cannot open our latest newsletter in a PDF created from Acrobat 9.4.2. They were able to open last month's newsletter created from Acrobat 9.4.1. We are unable to export to PDF/A (PreFlight generates errors). Options?

You can use the PDF Optimizer and save to older versions of PDF.

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Are there settings in Acrobat to enable a PDF file to open in Acrobat or Acrobat Reader by Default rather than open in a Browser

Are there settings in Acrobat to enable a PDF file to open in Acrobat or Acrobat Reader by Default rather than open in a Browser

There is a check box in the preference (under edit). I have not had great success with this setting, but that is what it is supposed to do. Don't expect it to happen in Chrome that has it's own PDF viewer (or the preview function on a MAC). You might also check the settings for your particular browser.

PDF won't open in Acrobat after Saving in illustrator

Hi I am currently working on my final architecture project and am having issues with opening a PDF in acrobat after editing and saving in Illustrator.
I am creating an architecture document in autocad which I then export to PDF to be edited in Illustrator. It opens fine in illustrator, however once I have edited and saved in illustrator I am unable to open in acrobat and the program just crashes.
After editing in illustrator the file size increases fairly substantially, but I am able to open larger PDF files no problem if they have no been edited in Illustrator.
Any help would be great. Let me know if any further information would help?
Thanks!

Hi Graffiti,
I have posted it in the windows one as I am using Autocad in windows to create the origional PDF. However this has not caused any problems until now.
In answer to your other questions I have used 'save' and 'save as' and tried saving under new file names.
I have been saving the PDF rather than using the PDF printer.
Let me know if any other info would help.

I had one of your technicians re-install Acrobat Pro and it still won't open. My technician was Rajat and he was reading from a manual. He did not appear to be competent. He told the case has to be escalated

I had a technician, Rajat, from a Adobe re-install Acrobat Pro. It still won't open. He said the case has to be elevated. How do I get help from someone in the United States?

Not one of my technicians. We are just fellow users of the product.
But if you start from the top and explain your problem we have a fair track record of helping. Some questions for you
- what version of Mac or Windows
- what version of Acrobat Pro
- what exactly happens when you try to open Acrobat Pro (error messages in full please)
- whether it ever worked and what changed?

Imported PDF won't open because it has no forms to fill but it does

imported PDF won't open because it has no forms to fill but it does

Can you send the PDF form you are trying to import to [email protected] so we can take a look at it.
Thanks,
Randy

PDF won't open in iBooks

PDF won't open in iBooks open appears open for a second then disappears.

I just updated to the latest update 4.3.2 and it works fine! Apparently something in the 4.3.1 update caused it to not work.

SOME pdfs won't open...

Dear all,
My problem is kind of odd as you can see in the title...
So some pdfs won't open neither in web browsers (Chrome, Firefox and Safari) nor in Preview. The odd part is that some do open normally both in browsers and Preview.
I deleted the AdobePDFViewerNPAPI.plugin but it doesn't solve the problem.
Anyone has an idea about what can be wrong?
Thanks for your help,
Poteyuh
NB: I have a mac mini with Maverick on it and a MacBookPro (13" Mid 2009) with OS X 10.7.5

https://www.formulaires.modernisation.gouv.fr/gf/showFormulaireSignaletiqueConsu lter.do?numCerfa=13754
For instance, the pdf Formulaire 13754*02 on the right side won't open.

PDF won't open in FireFox/IE on XP SP3 if Rdr9.3x and Acrobat 6.06

I've been fighting this for a few days. The platform is a windows XP SP3 domain client with Acrobat 6.0.6 and Acrobat Reader 9. (The platform was recently re-installed from scratch owing to malware infestation and is now "pristine".)
I discovered that if I install Acrobat Reader 8 PRIOR to installing Reader 9, PDF files will open in the browser windows. BUT, if Reader 8 is NOT installed prior to Reader 9, the PDF file won't open and a commonly reported error message occurs.
FireFox shows that when the viable installation sequence (as above) is followed, the Adobe Acrobat Plugins installed include support for mime types: pdf, vnd.adobe.pdfxml, vnd.adobe.x-mars, vnd.fdf, vnd.adobe.xfdf, vnd.adobe.xdp+xml, and vnd.adobe.xfd+xml. If Reader 8 is NOT installed prior to Reader 9, only the pdf mime type.
The PDFs that were the immediate cause of all this trouble were PDF forms with blanks to fill-in -- if that makes a difference.
The symptoms are reproducible.
Also, if you have Reader 9 installed and are experiencing this problem, simply uninstall it, install Reader 8, then install Reader 9. The required MIME type support seems to be supplied by the Reader 8 installation and stays around when Reader 9 is installed.
Hope this helps some folks.
WyeKnottMe

The path to your CSS file is incorrectly pointing to file:/// on your local hard drive. This won't work on the web.
<link href="file:///C|/Documents and Settings/eratti/My Documents/Downloads/paperslips(2)/style.css">
It should be pointing to the style.css file in your Local Site.
<link href="style.css">
Nancy O.

PDF Opens Fine in Acrobat Reader (Windows), Won't Open in Acrobat Reader (Playbook)

Hi. Anyone have a suggestion for a PDF file that opens fine in Adobe Acrobat Reader on one platform (in my case, both Windows Vista and Windows 7), but won't open on another (in my case, Blackberry Playbook)? This is a camera operation manual from Pentax: I have downloaded it from Canadian, US and Japanese websites (different file names, same file size), but always get the same result.
Here are some of the details:
1. I can see the PDF file on both platforms, and it's the same size on both platforms (i.e. it's not a copying error creating a null-sized file on the Playbook).
2. Technically, you could say it "opens" on the Playbook, because Adobe Acrobat Reader launches... but the document reads like a zero-page blank file.
3. All the other PDFs I've ever used on the Playbook are fine: I have PDFs with hundreds more pages than this one, and they read and open OK.
I would get around the problem by saving the PDF in a different format, but password protection is preventing me from doing that.
Any suggestions you can offer will be welcome.
Thanks.

Hi Kenneth, I am having this same issue but I am in a domain controlled environment. What I discovered is that I had to go to the actual exe file in C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe then right click on the exe, run as local administrator. Then I got a pop-up talking about this protected mode that I have seen in other places. I chose to ALWAYS open with protected mode disabled. Then my reader opened and worked perfectly. UNTIL I closed it and tried to open it again as my user. My problem is that I can't even get to the settings as my user to be able to disable protected mode. It seems the setting change is user to user not system wide. I hope this helps. Hopefully though I can get some help on being able to disable protected mode for the whole system. I currently can't find a registry key...there must be one!!

PDF created with ID CS5.5 won't open in Acrobat 9

I have a PDF that was created in InDesign CS 5.5 — using the same standard export profiles we use for hundreds of other files — that appears to have no issues opening in Acrobat X Pro, but which will not open correctly in Acrobat 9 Pro. (Mac & Windows versions)
File created on a Mac with CS 5.5, exported with a standard export preset conforming to the PDF/X-4 standard (compatible with Acrobat 7).
PDF opens and displays as it should in Acrobat X. PDF sent to a color proofer running GMG ColorProof 5 RIP also processes normally.
But when trying to open the same PDF file in Acrobat 9 — either Windows or Macintosh — we get the error:
"An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem."
Half the type and much of the art (simple bitmap polygons) does not display, as if it were missing. (The file does open, it just opens incorrectly.)
I believe it's unrelated, but maybe worth mentioning that this PDF reported a "Character references .notdef glyph" error, which we occasionally get on some files. This does not create issues on press (it hasn't yet), but it technically outside the PDF/X-4 spec, so it gets flagged. Deleting the type referenced by the error removes the warning, but does not correct this issue, where the page doesn't display.
I've looked through the document properties and run several preflight checks to look for aberrations in the file, anything that's out of spec, and I can't find anything.
Again, there's nothing in this file that isn't in literally hundreds of other files, so I'm at a loss as to what's creating this issue.

an update
after going through the layout in question piece by piece, removing then adding back in each individual item one at a time until the error occurred, I discovered two artifacts in the layout that were the cause. Don't ask me what they were, but removing them solved the issue.
They weren't visible, as they weren't even points, really — as if they were two points of an incompletely deleted object.
My first guess was a corrupted frame, as I've seen that happen a number of times, even going back to Quark 3, where an individual object, or the art placed in it, munges the postscript somehow and then the resulting document. That's why I usually start removing items on the page until the problem goes away, to find the culprit. In this case, they were hard to find as they were single points behind other objects (and were getting selected inadvertently with them).
Anyway, not sure what that was, but it solved my issue.

PDF created in Pages won't open in Acrobat

has anyone had this problem before? did acrobat update and pages just needs to catch up? thoughts?

Hi Blake,
If it's any help at all, I've noticed big problems when using black and white/grayscale images; they format randomly when opened in Acrobat Reader. The image can still be black and white, but you need to make sure it still uses a colour space like RGB/sRGB/Adobe RGB. Try checking the colour profile of your images in Photoshop, or you can get Automator to assign a colour profile if P'hotoshop isn't available to you.
I hope that helps.
Andrew

PDF Won't open for my colleagues from Mavericks.

Hey everyone I have a pretty interesting issue that I have contacted Adobe and Apple about but to no avail...
ISSUE
PDF's won't open when I send them via email (all email clients) on OS X Mavericks, but will open when I send them via PC (all email clients), flash drives or any other means.
Note: Will open on every other platform; OX Mountain Lion, PC, and all email clients not using Mavericks. I have sent out these PDF's for months now (before upgrading to Mavericks) and never had this problem.
WHAT I'M SEEING
The file is 155kb but when emailing from Mavericks it says 0 bytes.
"Acrobat could not open "file name" because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). To create an Adobe PDF document, go to the source application. Then print the document to Adobe PDF."
ENVIRONMENT
Adobe Reader (Not sure what versions my colleagues have)
Tested on Both Windows xp/vista/7/8 and OS X all versions
STEPS TAKEN THAT HAVEN'T WORKED
Resaved the file.
Stored it in a different location.
Sent from different email clients on Mavericks
Rebooted and tried again
Updated everything
Uninstall/reinstall
If anyone has any idea on how to identify a fix for the issues, I would greatly appreciate your help. The problem with the idea that the files are corrupt, is that there I have tested out every possible way to prove the file is curropted and to no avail.
Thanks in advance for any assistance.

Well I found out the update I reinstalled Safari from(the latest combo update) wasn't working because it was installing an incomplete copy of the application. My friend sent me his copy of Safari and it worked again so my issue is solved. It had to have been user-specific because Safari still worked for other users but in the process of removing my user's Safari related things I probably went too far and that's why I messed it up further. Copying his Safari into my apps folder(and fixing the accounts in its privileges) has solved my problems for that.

Pdf won't open because creative cloud membership expired

My creative cloud membership expired.
Now on that computer, PDF files won't open, a popup window opens says my creative cloud membership expired.
I didn't know Acrobat was tied to CreativeCloud.
Can someone help me understand this?

If you did not buy a perpetual license for CS6 then any program you RENT via the Cloud stops working when you stop paying rent
Creative Suite 6

PDFs won't open in Safari; blank screen with Quicktime logo opens instead

When I click on a link to a PDF file within a Safari browser window, the PDF file does not open (in Acrobat or Acrobat Reader) as desired, or as it once did. Rather, now a new window opens with a Quicktime logo showing agains an otherwise blank white field and no other info is present. I can't seem to open any PDF files from any web source, nor can I right click to download them to my computer for opening later. I have read other postings on this subject, and upon opening my library/internet plug-ins folder, I find that no plug-ins at all are present.
How can I get Safari to open PDFs normally? I can't seem to find any relevant preference settings in either Safari or Acrobat which have any effect on this problem.
My operating system is 10.3.9, and my version of Safari is 1.3.2. My version of Acrobat reader is 7.0.9, and my version of Acrobat is 5.0.5. Thanks for any advice...!

Frodo67 wrote:
Just bought a new MBP 13"
Call Apple Care.
   #1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years.   You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty before it runs out. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

Certain PDFs won't open in IE

I'm having a strange issue with PDF files and IE 6-8 on Windows XP. My company has a website that can be used to create invoices and receipts for members and display that invoice or receipt on the screen. When I try to do this from one specific computer, I see a second IE window flash up for a split second, and where I should normally see the invoice or receipt in either IE or Acrobat itself, the screen just disappears.
I've rolled back IE 8 to 7 and then 6, the issue stays through all versions. The issue is not related to checking or unchecking the "Open PDF in Browser" option in Acrobat's settings, I can toggle that setting all day and get the same issue on this site, but if I went to a regular PDF link the PDF file will open in the appropriate location based on what is selected. The issue is isolated to just IE, there isn't any problem using Firefox or Chrome from the same system.
When I talked to my coworker about how the PDF file is being delivered, from the server it is being pushed as a memory stream, which the way that he explained to me is that the PDF is never a file on the server, it is just in memory and pushed to the workstation that is requesting the invoice or receipt. Out of 100 computers in the building with the exact same configuration, this is the only one experiencing this issue.
As I have said, I have rolled back all versions of IE, I have uninstalled and reinstalled Acrobat X, even going through the manual uninstallation process to make sure that any previous versions of Acrobat were removed from files and registry keys, have verified that this problem is happening for any user account on the system not just the primary user, and have done pretty much everything that I can think of shy of reimaging the system to try to resolve this issue. Is there anything else that I can try to do before resorting to reimaging as a resolution? Thanks

I'm having a strange issue with PDF files and IE 6-8 on Windows XP. My company has a website that can be used to create invoices and receipts for members and display that invoice or receipt on the screen. When I try to do this from one specific computer, I see a second IE window flash up for a split second, and where I should normally see the invoice or receipt in either IE or Acrobat itself, the screen just disappears.
I've rolled back IE 8 to 7 and then 6, the issue stays through all versions. The issue is not related to checking or unchecking the "Open PDF in Browser" option in Acrobat's settings, I can toggle that setting all day and get the same issue on this site, but if I went to a regular PDF link the PDF file will open in the appropriate location based on what is selected. The issue is isolated to just IE, there isn't any problem using Firefox or Chrome from the same system.
When I talked to my coworker about how the PDF file is being delivered, from the server it is being pushed as a memory stream, which the way that he explained to me is that the PDF is never a file on the server, it is just in memory and pushed to the workstation that is requesting the invoice or receipt. Out of 100 computers in the building with the exact same configuration, this is the only one experiencing this issue.
As I have said, I have rolled back all versions of IE, I have uninstalled and reinstalled Acrobat X, even going through the manual uninstallation process to make sure that any previous versions of Acrobat were removed from files and registry keys, have verified that this problem is happening for any user account on the system not just the primary user, and have done pretty much everything that I can think of shy of reimaging the system to try to resolve this issue. Is there anything else that I can try to do before resorting to reimaging as a resolution? Thanks

Acrobat 9.4.2 PDF Won't Open in Acrobat 6.0

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