Acrobat 9.4 and 8.0 suddenly asking for serials-not accepting original numbers

I own CS2, CS3 Web Premium and Design Premium and CS4 Design Premium. After not having opened Acrobat 8.0 or 9.0 in some time, when I opened 9.0 today it asked for a serial. I looked up my serial and entered it only to be told that it was an invalid serial. Needing to use Acrobat immediately, I then opened 8.0 and the same thing happened. so I called support and spoke with someone in India (of course) who, after a half hour had no explanation for the problem and no solution other than to re-install my apps, which I do not happen to have with me on the road. He did check the validity of my Adobe accounts and the serial numbers, but to no avail. I was out of time, so I had to revert to using Acrobat 7.0.
What's going on here? Has anybody else been experiencing similar problems recently?

Damn, nobody replied to you and your problem. I have the same here: Acrobat Pro is updated automatically but now it cannot start up as it asks for a serial number and my CS4 number doesn;t work. It seems it isn't linked with the CS4 serial number or so.
ADOBE please help us out!!!

Similar Messages

  • I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

    I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

    Please then use your web Browser  address http://www.adobe.com/  and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
    Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
    Open Photoshop and use menu Help it should show tha its activated because there will be a menu item Sign Out. If it is Sign In, Sign in  using the account that has the subscription the one you used above to Activate Photoshop.

  • DVD Studio Pro and Soundtrack Pro always ask for Serial

    I use FCP X and sometimes Logic Pro X but the latter doesn't have nearly the capabilities for dialog editing that Soundtrack Pro did. Now that I'm on Yosemite (have no idea is that the problem) I can only open Soundtrack Pro or DVD Studio Pro by re-entering the serial number. I've seen this before with OS updates, but now it asks for me to re-enter serial every time I try to open them. Even if they were open a few minutes ago and I haven't restarted. Any ideas?

    See this thread and see if it helps:
    Final Cut Studio Keeps Asking For Serial Number
    MtD

  • Indesign suddenly asking for serial number and rejecting the one I have

    Hi,
    This question is very similar to that of act_writ from 19/10/2014 ("Sudden trouble opening InDesign - serial number rejected")
    - I am asking again because that question was not answered.
    We have InDesign CS6 on a Mac, purchased last year with a student license. It always worked and opened the program without asking for a login. All of a sudden yesterday it asked for a login and the serial number, but it rejects the serial number I have received when purchasing the product.
    I am still a student so it should not have expired.
    Any help would be appreciated - I am pretty desperate as the customer support agent I contacted could not help me.
    Thanks!

    A serial should be ok if it was ok.
    Exceptions are: If the serial was used several times in a way which is causing doubts of its legal use, then will Adobe deactivate it (e.g. use of several serial in connection with illegal copies) or when Adobe shuts down the activation server as it was done with CS2, but the user could replace it with a common serial.
    Normal, with a running program it will never ask for a serial, only if the user clean up his computer and delete some folder and files where activation files are hidden. But in that case the serial should be inserted with the next start or in the wort scenario you might uninstall all programs and install them again to be able to enter the serial.
    For non English (including UK and US and International) versions users the serial can also fail when the localisation files are deleted.
    Maybe that you exchange the serial with some other number or a number from another product which was bundled?

  • CS2 InDesign, why is it suddenly asking for serial number, then not accepting it?

    I have been using CS2 since it came out as an upgrade to CS1.  Now with art work in process, suddenly InDesign can not be used.  How might this be corrected?

    Okay, thanks.  I will check.
    Regarding Marvin's thought that one cannot upgrade individual programs within Creative Suites, that is incorrect.  On the box of Acrobat 9 Pro it lists CS, CS2 and CS3 as qualifying programs for the Pro 9 upgrade.  The interruption of part of the suite by the 9 Pro installation is clearly an Adobe error and I am surprised at how quickly the support teams have dropped the ball here.  
    Thanks,
    ~ Page

  • Why is Aperture suddenly asking for serial number?

    I have just arrived in the Middle East to shoot some work, opened up Aperture (2) and it's asking for the product serial number. I have been using Aperture for 2 1/2 years and it has never asked me for this. Why is it doing this??? And needless to say, I don't have it with me. How frustrating! I have not upgraded anything on the laptop...same setup as before I left.

    Since you are away from the serial # I would either call AppleCare or download a trial version... Oops, you said Aperture 2. Don't think Apple has a trial of 2 posted anywhere and if you use a trial of 3 you wouldn't be able to import any library you create back into 2. Try AppleCare.

  • Acrobat 8 suddenly asks for serial number, won't launch

    I have Acrobat Professional 8.1.3 as part of CS3 Design Premium, student license. Acrobat was not a separate disk. It was installed along with the rest of CS3 and always launched normally. Today, it requested the serial number and would not launch without it. It is acting as if it isn't registered. Rest of the suite is launching normally. I input the serial number from the disk, and it is rejected as incorrect. What is going on?

    Just FYI - It's a known issue.
    Here is the link:

  • Acrobat X suddenly asking for serial number

    I am a subscriber to the Creative Cloud, and everything has been working as expected.  Today I opened Acrobat X and received the following:
    Can someone explain this please?
    Reards, Bryan

    This was installed via the AAM on a clean install of Windows 7 ... not preisntalled.

  • CS3 Suddenly asking for serial number after 2 years of use.

    I have been using CS3 for two years on a daily basis and suddenly it is asking me to input my serial number as if I was installing it for the first time.  When I input my serial number it says it is invalid.  I am unable to access any application in CS3.  Does anyone know why this is happening and what I can do to stop it.  This is my job.  I need access to the software that I paid for.

    Try this:
    http://www.adobe.com/support/contact/licensing.html

  • Purchased and registered lightroom, now asking for serial number on startup

    I purchased Adobe Lightroom 3 several weeks ago, and have used it without hassle since. However, today when I tried to use it, it told me I had four days left on my trial period and prompted me to enter or buy a serial number. Why is this happening when I already entered the serial code when I first bought it, and why can't I find my serial number in my purchases to re-enter it?

    Hi,
    Please get in touch with our support team for help in retrieving your serial number:
    Contact Adobe Support
    On the support page, select "I cant find my serial number" in the first dropdown menu.
    In the second dropdown, select "My product isn't registered.."
    You will then have an option to chat with a support representative. You can also call support by using the phone numbers mentioned on this page.
    Thanks

  • Logic9 suddenly asks for serial #.  After entering it, it hangs...

    Logic wants my serial number again. I enter it. It freezes. Spinning wheel of death. Force quit. Try again. Nothing.
    Suggestions?

    Several people recently found a solution here.

  • ARD asking for Serial Number after Upgrade to OSX 10.9 and ARD 3.7?

    Hello All,
    I bought ARD 3.6.1 back in 2012 from MAC Store. Yesterday, I decided to upgrade to OSX Mavericks and the upgrade forced ARD to update to 3.7 from 3.6.1 and now ARD is asking for serial number...  Never had a Serial Number since I bought it from Mac Store. Anyone with same problem?
    Many Thanks in Advance!
    App Store Update says I have 3.7 already installed.

    Not sure how that would happen but you should be able to revert to the Mac App Store version with the following steps:
    1. Launch the App Store app
    2. Go to the Purchases secton and verify that Apple Remote Desktop is showing in your list
    3. Assuming it's in your list, delete Remote Desktop.app from /Applications
    4. Verify that Remote Desktop.app is not installed on any other mounted volumes using Spotlight
    5. If it is installed then either unmount those volumes or delete the app from those other locations
    6. Go back to the Purchases section of the App Store app
    7. If Apple Remote Desktop is shown as "Installed" then select "Reload Page" from the "Store" menu
    8. The entry for Apple Remote Desktop should now give you the option to "Install"
    9. Click "Install"
    After installation you should have the correct Mac App Store version that does not prompt for a serial number.

  • Logic keeps asking for serial number after upgrade to 9.1.3

    I know this has been asked before, but I'm wondering if there is a solution other than erasing my hard drive etc. I had to do a re-install of my system 10.5.8 and I upgraded to 9.1.3 and now Logic keeps asking for serial number after every shut down (not if I only quit). any ideas?
    Thanks!

    Thanks for your response. I had already re-installed my OS because computer wouldn't boot up. I had downloaded Onyx and run it which I think was the start of my problems including the missing serial number - so it was looking for serial number even before my upgrade to 9.1.3. I could not find anything called a reg keyfile in either my user or startup disk /Library/Preferences/. When I put in my serial number, I can boot and quit as many times as I want until I shut down.
    Here are the 3 console messages that appear when I try to boot up and they are the same that come up after shutting down or on a launch which does NOT ask for serial number:
    1/4/11 11:31:35 AM Console[149] Can't open input server /Library/InputManagers/LCC Scroll Enhancer Loader
    1/4/11 11:31:52 AM Logic Pro[150] Can't open input server /Library/InputManagers/LCC Scroll Enhancer Loader
    1/4/11 11:31:52 AM [0x0-0x1b01b].com.apple.logic.pro[150] ECMemReserve: allocating in MainStage mode
    Any help is greatly appreciated!!!

  • I always download stuff then is suddenly asked for my secureity questions. and i guess what they were then it kicked me off

    I always download stuff then is suddenly asked for my secureity questions. and i guessed what they were then it kicked me off

    how can i re-access my acount and change my secureity questions

  • My account is active and paying per month for Acrobat Pro. Why I cannot open files and the screen asks for serial number?

    my account is active and paying per month for Acrobat Pro. Why I cannot open files and the screen asks for serial number?

    I don't work for Adobe but it seems to me you might be signing in to Acrobat with the wrong Adobe ID.
    Check the Adobe ID you use in Acrobat.
    Check this Adobe ID on Adobe's to make sure that it has an active subscription.

Maybe you are looking for

  • How can I delete all my contact card "custom images"?

    Hi, My contact images have been (mysteriously) randomly mixed... I just can't delete them one by one because there are hundreds and hundreds of them. How can I delete them all? This situation is also verified in my iCloud contacts, which is obvious s

  • Change cell size in book module

    I would like to change the cell size in the book module, not altering the cell padding which just adjusts the size of the photo within the cell, I want to edit the actual cell.  Is this possible?

  • Can i unpublish my site form .mac but still keep my site/pages in iweb?

    i am sick of errors, etc... so i have purchased ouside hosting. i want to use my idisk space to back up my files. how do i get the site i published before off of there (to free up more space) but still keep all of my website work in iweb??? thanks!

  • Get input Filename

    Hi all, I need to get the name of the file i am currently reading from the sender system directory. I was thinking to send the filename as a tag to the output so that i can retrieve it at the output payload. If i can get the file name in some user de

  • Lens error message for S100

    I have a Canon S100. The lens will not retract. I get a Lens Error message. Will shut down automatically. Restart Camera. It is not shutting down, I cannot restart the camera.