Acrobat 9.5.2 Failed to send a DDE command

I have a user who is sporadically getting this error message using Acorbat 9.5.2 Standard. Some fixes that I've seen on here mention editing the DDEServername in the registry located at HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application.
Unfortunately, I don't know if this is because the user is on Acrobat 9.5.2 or Windows XP Pro, but that key location does not exist on his machine.
Does anyone else have any other ideas to resolve this issue?

May be unrelated, I have a form filler program that was coded in the windows xp days, I open files within the program (it opens Adobe.exe and prepopulates a form) and then close the program, Adobe.exe remains running the the task manager, until I end process I cant open a pdf
I've ended up running a Acrobat.exe /n, until I find a fix, or learn LiveCycle.

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Fatal Error Acrobat failed to send a DDE command

Hello all. I have a fillable form I developed using word 2010. I am trying to convert it to a PDF form. I open acrobat and select star from wizard from the Forms menu. I browse to find the word document and open it. I save the PDF document and everything looks good. I get a progress bar that says "Please wait, reading Adobe PDF". This is very slow progress and then I get the Fatal Error message "Acrobat Failed to send a DDE command". I click ok and the progress bar continues still very slowly. I get the same message again. I click ok and the progress bar continues. The progress bar gets to the end and just stays there. Nothing happens. I waited for an hour and then cancelled it. When clicked cancel, the PDF document opens with my form but without any fillable fields or drop down menus. I tried to do it again a few times and I get the same error message. I am using Adobe Acrobat 9 pro version 9.4.2. Thank you in advance for your help.
Gonzalo

AA 9 will not work for anything but the print function from WORD 2010. The only version of Acrobat that is compatible with OFFICE 2010 for PDF Maker is AA X. Thus, open WORD and print to the Adobe PDF printer. Then open the pdf in Acrobat. Go to FORMS>Add or Edit fields. Since you have no fields at present, Acrobat will ask if you would like to detect form fields. Answer yes and you will get a first cut at the form fields. Yes, you will likely have to add some more and change the ones that Acrobat estimates, but you are on your way.
The other two options you have is to go back to WORD 2007 or earlier or upgrade to AA X (or find someone with AA X and WORD 2010). These methods are pretty much your options with the software combination that you have.

Acrobat X Pro does not open, gives fatal error - "Acrobat failed to send a DDE command"

Acrobat X Pro does not open and gives fatal error - "Acrobat failed to send a DDE command"
It either does the above or the application starts and is listed in the system processes but never physically opens on the desktop for viewing.

AA 9 will not work for anything but the print function from WORD 2010. The only version of Acrobat that is compatible with OFFICE 2010 for PDF Maker is AA X. Thus, open WORD and print to the Adobe PDF printer. Then open the pdf in Acrobat. Go to FORMS>Add or Edit fields. Since you have no fields at present, Acrobat will ask if you would like to detect form fields. Answer yes and you will get a first cut at the form fields. Yes, you will likely have to add some more and change the ones that Acrobat estimates, but you are on your way.
The other two options you have is to go back to WORD 2007 or earlier or upgrade to AA X (or find someone with AA X and WORD 2010). These methods are pretty much your options with the software combination that you have.

When I try to open my adobe acrobat X Pro it says it failed to send a DDE command. It was working perfectly until yesterday.

When I try to open my Adobe Acrobat X Pro I get a message that it failed to send a DDE command. It was working fine until yesterday.

When I try to open my Adobe Acrobat X Pro I get a message that it failed to send a DDE command. It was working fine until yesterday.

Acrobat Fatal Error Message- Acrobat Failed to Send a DDE Command

Any ideas what could be causing this? I have Acrobat 9 Standard and it worked fine until today. TIA

AA 9 will not work for anything but the print function from WORD 2010. The only version of Acrobat that is compatible with OFFICE 2010 for PDF Maker is AA X. Thus, open WORD and print to the Adobe PDF printer. Then open the pdf in Acrobat. Go to FORMS>Add or Edit fields. Since you have no fields at present, Acrobat will ask if you would like to detect form fields. Answer yes and you will get a first cut at the form fields. Yes, you will likely have to add some more and change the ones that Acrobat estimates, but you are on your way.
The other two options you have is to go back to WORD 2007 or earlier or upgrade to AA X (or find someone with AA X and WORD 2010). These methods are pretty much your options with the software combination that you have.

When I try opening Acrobat I get a fatal error which says "Failed to send a DDE command"

I need help with opening Acrobat (trial version) It won't open, I get the above message. Any help please?

Hi house in valle,
Try downloading the latest update for Acrobat from Adobe - Acrobat : For Windows and install and check if you are able to launch Acrobat.
If the problem persists, go to Control Panel> Programs> Select 'Acrobat' and click on 'Change'. Repair Acrobat installation.
The last resource would be uninstall the Adobe Acrobat XI, run Acrobat Cleaner (get it from http://labs.adobe.com/downloads/acrobatcleaner.html), and reinstall it.
Regards,
Rave

Failed to send a DDE command

This error is very spratic. Our application uses Adobe to open/print Medication Guides for Pharmacists.
This seems to happen on Adobe V 9.4 and later (tried uninstalling 10.1.1 and installing older versions).
It doesn't appear to be a wide spread problem. The same document will error one day and work the next. Not sure why this would be.
We are running Windows Server 2003 SP2 as a Domain Server.
I am getting ready to send a replacement server with a fresh install of the operating system in hopes to resolve, and thought I would see if anyone had any ideas prior to swapping.
Any help would be appreciated.

May be unrelated, I have a form filler program that was coded in the windows xp days, I open files within the program (it opens Adobe.exe and prepopulates a form) and then close the program, Adobe.exe remains running the the task manager, until I end process I cant open a pdf
I've ended up running a Acrobat.exe /n, until I find a fix, or learn LiveCycle.

Acrobat X Std. Fails to Open, reporting, "Acrobat failed to send DDE command"

When I try to open Acrobat, whether opening it via a document or directly, it fails immediately, reporting an error, "Acrobat failed to send DDE command." I cannot even get into Acrobat's settings menus since the program fails entirely. I am operating on a newish Windows 7 PC which has been running this program successfully for a few months up until today. Help!

Hi Jeff,
It would be my recommendation that you contact our technical support team.
They should be able to help you!
Kind regards, Stacy

Adobe Creative Cloud connectivity issue on Websense run network; Failed to send the request to server to get the response - 12002

Hi all,
I am able to install the Windows Adobe Creative Cloud application fine on Windows 7 box but the application fails to establish a connection with Adobe server/-s.
We use a proxy with Websense as our network security solution. Proxy configuration script is set in Internet Options. We have not tried to whitelist anything as per http://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html as the errors suggest the application does not even connect to the proxy server/Websense at all.
Please see below snippet from that DLM.log file that contains the error messages - please have a look. Could anybody tell me what it means or advise how to resolve this please? I don't see the Adobe Creative Cloud tool to have any options where manual proxy settings can be setup to try that.
<snip>
11/05/14 08:50:48:184 | [INFO] | | | | | | | 5236 | **File download complete.**
11/05/14 08:50:52:145 | [INFO] | | | | | | | 3732 | **File download complete.**
11/05/14 08:51:05:327 | [INFO] | | | | | | | 1784 | **File download complete.**
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | The windows error code is - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | Failed to send the request to server to get the response - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | the download job (0) failed to execute. The job state is STOPPED_STATE
11/05/14 08:51:06:992 | [INFO] | | | | | | | 6844 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:51:11:514 | [INFO] | | | | | | | 6844 | incrementing the thread. now the active thread count is 2
11/05/14 08:51:12:519 | [INFO] | | | | | | | 6648 | **File download complete.**
11/05/14 08:51:16:541 | [INFO] | | | | | | | 6844 | decrementing the thread count. now the active thread count is 1
11/05/14 08:51:22:281 | [INFO] | | | | | | | 3452 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:51:29:022 | [INFO] | | | | | | | 1836 | **File download complete.**
11/05/14 08:52:22:381 | [INFO] | | | | | | | 7220 | incrementing the thread. now the active thread count is 2
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | The windows error code is - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | Failed to send the request to server to get the response - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | the download job (5) failed to execute. The job state is STOPPED_STATE
11/05/14 08:52:27:383 | [INFO] | | | | | | | 7220 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:52:27:663 | [INFO] | | | | | | | 4908 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:52:28:733 | [INFO] | | | | | | | 6064 | **File download complete.**
11/05/14 08:52:42:810 | [INFO] | | | | | | | 7220 | **File download complete.**
11/05/14 08:52:45:570 | [INFO] | | | | | | | 3788 | **File download complete.**
</snip>
There is also an INFO class message that talks about resetting an ‘error 9’ from 1 to 0.

Hi all,
I am able to install the Windows Adobe Creative Cloud application fine on Windows 7 box but the application fails to establish a connection with Adobe server/-s.
We use a proxy with Websense as our network security solution. Proxy configuration script is set in Internet Options. We have not tried to whitelist anything as per http://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html as the errors suggest the application does not even connect to the proxy server/Websense at all.
Please see below snippet from that DLM.log file that contains the error messages - please have a look. Could anybody tell me what it means or advise how to resolve this please? I don't see the Adobe Creative Cloud tool to have any options where manual proxy settings can be setup to try that.
<snip>
11/05/14 08:50:48:184 | [INFO] | | | | | | | 5236 | **File download complete.**
11/05/14 08:50:52:145 | [INFO] | | | | | | | 3732 | **File download complete.**
11/05/14 08:51:05:327 | [INFO] | | | | | | | 1784 | **File download complete.**
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | The windows error code is - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | Failed to send the request to server to get the response - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | the download job (0) failed to execute. The job state is STOPPED_STATE
11/05/14 08:51:06:992 | [INFO] | | | | | | | 6844 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:51:11:514 | [INFO] | | | | | | | 6844 | incrementing the thread. now the active thread count is 2
11/05/14 08:51:12:519 | [INFO] | | | | | | | 6648 | **File download complete.**
11/05/14 08:51:16:541 | [INFO] | | | | | | | 6844 | decrementing the thread count. now the active thread count is 1
11/05/14 08:51:22:281 | [INFO] | | | | | | | 3452 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:51:29:022 | [INFO] | | | | | | | 1836 | **File download complete.**
11/05/14 08:52:22:381 | [INFO] | | | | | | | 7220 | incrementing the thread. now the active thread count is 2
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | The windows error code is - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | Failed to send the request to server to get the response - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | the download job (5) failed to execute. The job state is STOPPED_STATE
11/05/14 08:52:27:383 | [INFO] | | | | | | | 7220 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:52:27:663 | [INFO] | | | | | | | 4908 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:52:28:733 | [INFO] | | | | | | | 6064 | **File download complete.**
11/05/14 08:52:42:810 | [INFO] | | | | | | | 7220 | **File download complete.**
11/05/14 08:52:45:570 | [INFO] | | | | | | | 3788 | **File download complete.**
</snip>
There is also an INFO class message that talks about resetting an ‘error 9’ from 1 to 0.

IPhone 4s recorded voice memos failing to send and locking memo app.

I am using an iPhone 4s 16gb with the latest ios. When I record a voice memo, and then try to send it via iMessage it often fails to send. It does not provide any error messages but what will happen is, I will push the "send" button and the phone will sit there doing nothing for a second then the memo will disappear having not actually send anything. This causes me to have to reboot the phone or I can not send recorded memo's via any message format. (ie text, imessage, email) Is this a known issue? Is there a fix?

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.

Acrobat XI Pro installation failed

MacBook Pro 13" Retina
OSX 10.8.5
3 GHz Intel Core i7
8 GB 1600 MHz DDR3
Used Akamai NetSession Interface.
Downloaded from Adobe website. After download, clicked on installer, entered serial number, quickly went through installing until right at the end: "THE INSTALLATION FAILED: Installer encountered an error that caused installation to fail. Contact manufacturer." Part of the message cut-off abruptly.
Then, it appeared that the installation did occur but when I opened the software the interface didn't look "smooth." Then almost immediately software update stated Acrobat XI Pro 11.0.04 was available for download, but computer wouldn't allow it to be installed citing error on initial problem. I uninstalled XI Pro and tried to download again from Adobe website but the window instantly opened for Akamai and said download complete. The same problem occured when I tried to install again, with the same error message.

Thank you Anish.
The software now appears to be working for some reason, and even though Error 1301 appeared when trying to update to Acrobat 11.0.04, it shows that I am running 11.0.04. There is something going on in there but so far so good.
Date: Wed, 27 Nov 2013 22:38:11 -0800
From: [email protected]
To: <removed by admin>
Subject: Re: Acrobat XI Pro installation failed Acrobat XI Pro installation failed
    Re: Acrobat XI Pro installation failed
    created by Anish Kumar in Acrobat Installation & Update Issues - View the full discussion
Following links may be helpful for you:
http://helpx.adobe.com/x-productkb/policy-pricing/akamai-download-mana ger-faq.html
http://helpx.adobe.com/creative-suite/kb/cant-download-store-purchase. html
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5882076#5882076
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Acrobat XI Pro installation failed
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      Start a new discussion in Acrobat Installation & Update Issues at Adobe Community
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MailServiceHelper Failed while sending email java.lang.NullPointerException

Hi guys,
I am trying to send email with Adobe CQ API.
But i am getting a nullpointer exception at this line: MsgGateway.send(htmlEmail);
This is my method that i am using to send.
import com.day.cq.mailer.MessageGateway;
import com.day.cq.mailer.MessageGatewayService;
import javax.mail.internet.InternetAddress;
   public boolean sendHtmlEmail(SlingHttpServletRequest sling,
            String fromMailAdress, List<String> recepientmailAddress,
            String emailSubject, String htmlbodyMail) {
        HtmlEmail htmlEmail = new HtmlEmail();
        List<InternetAddress> emailAddress = new ArrayList<InternetAddress>();
        try {
            for (String recipient : recepientmailAddress) {
                if (!StringUtil.isEmpty(recipient)) {
                    emailAddress.add(new InternetAddress(recipient));
                    log.error(recipient);
            if (!StringUtil.isEmpty(fromMailAdress)) {
                htmlEmail.setFrom(fromMailAdress);
            htmlEmail.setTo(emailAddress);
            htmlEmail.setSubject(emailSubject);
            htmlEmail.setHtmlMsg(htmlbodyMail);
            htmlEmail.setCharset("utf-8");
            MessageGatewayService MsgService = getMessageGateWayService(sling);
            MessageGateway<HtmlEmail> MsgGateway = MsgService.getGateway(HtmlEmail.class);
            MsgGateway.send(htmlEmail);   //nullpointer exception caught here
            return true;
        } catch (Exception e) {
            log.error("Failed while sending email", e);
        return false;
I have checked to ensure the bundle com.day.cq.cq-mail and my own bundle is running .
I am also sure that 'htmlEmail' is not null by retrieving the email subject via .getSubject and it did return me the subject.
I do not understand what is returning the nullpointerexception.
Thanks in advance !

The MessageGateway instance (MessageGateway<HtmlEmail> MsgGateway) is null therby throwing a null pointer.
Instead of instanciating msgGateway as :
MessageGatewayService MsgService = getMessageGateWayService(sling);
MessageGateway<HtmlEmail> MsgGateway = MsgService.getGateway(HtmlEmail.class);
Inject your MessageGateway as:
@Reference
private MessageGateway<HtmlEmail> msgGateway;
and then call send on msgGateway as msgGateway.send(htmlEmail)
~ Aditya

All of a sudden I can't send or receive messages on iPad. Iphone is working fine. It gives me "message failed to send" and is green instead of blue. The only thing I have done differently is turn iCloud on in my iPhone.

cant receive or send messages on my iPad. Keep getting "message failed to send" and it is green instead of blue. This happened after I turned on iCloud on my iPhone. Would that have anything to do with this problem? It's like its not sincing to my phone but I can send & receive emails ok.

iOS 7.1.2, huh? It MAY be having some trouble with the iOS 8.x devices and latest iCloud features. Although it meets the minimum system requirements, it does not meet the recommended ones - System requirements for iCloud - Apple Support
You should try Restart or reset your iPhone, iPad, or iPod touch - Apple Support - this is generally the first step in troubleshooting, all devices - for all time
Message Colors
Blue is iMessage (Apple service)
Green is SMS (Carrier service)
What happens when you use your iPad similarly? (what iPad model & iOS version)
As a last resort*, Use iTunes to restore your iOS device to factory settings - Apple Support - *this document tells that all your data will be lost but provides steps to back-up (Before section) then restore your data (Restore section #4)

Trying to get Photoshop CS4 functional with Mavericks and an Epson 3880 printer. CS4 fails to send a file to the print queue. Have reinstalled the Epson 3880 driver for Mavericks. All looks good but no file is sent.

rying to get Photoshop CS4 functional with Mavericks and an Epson 3880 printer. CS4 fails to send a file to the print queue. Have reinstalled the Epson 3880 driver for Mavericks. All looks good but no file is sent.
Does anyone know how to fix this?

What EXACT version of Photoshop CS4 are you running? You should be on Photoshop CS4 v 11.0.2.
Also run Apple's software update to see whether it offers you the latest Epson update:
Printer Driver v9.33
Epson Stylus Pro 3880, Drivers & Downloads - Technical Support - Epson America, Inc.
MOST IMPORTANTLY: have Photoshop re-create its own Preferences:
To re-create the preferences files for Photoshop, start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"
Note: If this process doesn't work for you while you're using a wireless (Bluetooth) keyboard, attach a wired keyboard and retry.
Important: If you re-create the preferences by manually deleting the Adobe Photoshop CS6 Settings file, make sure that you only delete that file. If you delete the entire settings folder, you also delete any unsaved actions or presets.
Reinstalling Photoshop does not remove the preferences file. Before reinstalling Photoshop, re-create your preferences.
NEW Video! Julieanne Kost created a video that takes you through two ways of resetting your Photoshop preferences. The manual preference file removal method is between 0:00 - 5:05. The keyboard shortcut method is between 5:05 - 8:18. The video is located here:
How to Reset Photoshop CS6’s Preferences File | The Complete Picture with Julieanne Kost | Adobe TV
Mac OS
Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.

OAS 4.0.8 fail to send complete HTML from PL/SQL sp

OAS 4.0.8 may fail to send complete HTML response from the PL/SQL cartridge sometimes. It also varies with different browsers or even with different versions of the same browser. Sometimes it works OK, sometimes the HTML was broken. I tried to figure out the reason, but only realized that the proxy server might cause the problem. As I disabled the proxy server setting on my browser at school(the server is on campus), it worked. However, as I did the same thing at home, it did not work. I am confused what the problem is. That trouble never happened for the previous version OAS 3.0.1. Anybody can help me with that. The ORACLE staff in Taiwan did not come out with the solutions!

OAS 4.0.8 may fail to send complete HTML response from the PL/SQL cartridge sometimes. It also varies with different browsers or even with different versions of the same browser. Sometimes it works OK, sometimes the HTML was broken. I tried to figure out the reason, but only realized that the proxy server might cause the problem. As I disabled the proxy server setting on my browser at school(the server is on campus), it worked. However, as I did the same thing at home, it did not work. I am confused what the problem is. That trouble never happened for the previous version OAS 3.0.1. Anybody can help me with that. The ORACLE staff in Taiwan did not come out with the solutions!

Acrobat 9.5.2 Failed to send a DDE command

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