Acrobat 9.5.5 Converting word to PDF

Hello All,
I am having a strange issue on a users machine. When they create a folder and rename it, then put  a word document they want into that folder, they are unable to right click and use the "Convert to Adobe PDF" button. What happens is the first time they click "Convert to Adobe PDF" it opens Microsoft Word and the Adobe PDF Status box appears but then closes leaving the document open in Word. If you close the Word document, then try to click "Convert to Adobe PDF" again it works the second time. It is strange because it only happens when you do it in a folder and not on the desktop.
I looked through the event logs to see if there was anything that seemed out of place. The only thing I noticed is that when your right click the "Convert to Adobe PDF" button, the Adobe PDF Printer is set to default and the the regualr default printer is reset when the process is complete. It is almost as if it is not spooling properly.
Running Windows 7 64bit and Office 2010. I've tried repairing the install, running updates, adding and removing the printer but I am at a loss.
Any thoughts? Thanks in advance

Hi Bill,
Thanks for you response. The only issue with this is that all of the other installs are functioning properly. This "does" work but it needs to be done twice, it seems like once to load it into words temp directory, then close word print it again and then it converts to PDF.
Upgrading to the new one isn't really an option. Is there a way to do a standalone install of just the PDF Maker?

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