Acrobat 9 ad in not working in excel.

The ad in is there, when I hover mouse over option to create PDF I get additional options, but when I go to choose the option I want, it fades away.  I can create PDF's within Acrobat 9 program, but really need to have the ad in work in excel.

Are they really using an Acrobat menu or printing to the Adobe PDF printer. I suspect that someone upgraded office to 2010 and that breaks the link for AA9. You can checkout the compatibility at Compatible web browsers and PDFMaker applications, but generally folks have not reported success with AA 9 and OFFICE 2010. If your office has it working, other than using the printer, then I am not sure how they succeeded. I suspect that your individual upgraded OFFICE last week and that is why the problem started. The alternative (not necessarily a good one) is to use the MS Office plugin for creating PDFs.

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