Acrobat 9 + Captivate

Hello all, Would anyone care to advice about inserting a
Captivate SWF for (creating pdf documents) into Acrobat 9 with geo
referenced maps exported from Arcmap 9.3
Thx
HS

Hello There,
There is no issue as such with Captivate generated PDF opening in the reader version 9 and above. Can you please email me and I can check from my end. My mail is [email protected]
Thanks,
Vish

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Que tal amigos??? Estoy interesado en solo contratar photoshop, premiere, acrobat y captivate. Los demàs no me interesan, cómo le hago?

que tal amigos??? Estoy interesado en solo contratar photoshop, premiere, acrobat y captivate. Los demàs no me interesan, cómo le hago?

Titulo en Titular por favor.
La oferta o formas de subscribirse son muy claras, o bien de cada programa individual, y multiplicas por cada uno de los que quieras, o bien abrazas el conjunto de la creative Cloud, de todos, que tiene un precio interesante, especial.
Por otro lado, Captivate, no está incluido en esta clase de subscripciones, es un producto de eLearning, separado, su precio está aquí:
Guía de compra: aprendizaje online (eLearning), aprendizaje con dispositivos móviles y software de formación | Adobe Ca…
Asi que la pregunta sería, aparte de Captivate, cómo compro estos 3 programas (Photoshop, Premiere y Acrobat)? Juntos o por separado.
En la página de Adobe de tu país en comprar o subscribirse aparecen los 3 planes, Photoshop+Lightroom / Aplicaciones individuales / Creative Cloud Completa.
Para España:
https://creative.adobe.com/es/plans?store_code=es
La suma de los tres es algo más cara que el paquete completo, asi que por qué no ahorrar algo y además tener acceso a todos, porque quién no me dice que pueda usar After Effects para un video, una ilustración o elemento vectorial (creado en Ai) en Photoshop,.... o crear una animación en Edge Animate,....

Acrobat Pro XI closing unexpectedly

Re: Acrobat XI closing unexpectedly
Computer Information = PC, Windows 7 (64 bit) OS
I recently installed the Adobe eLearning suite 6.1 (from a CD with a license), which contains Acrobat XI, Captivate 6, Dreamweaver CS6, Photoshop CS6, etc., and all of the software in the eLearning suite opens and functions properly EXCEPT Acrobat XI. When I open a pdf document or when I open Acrobat XI, the application closes without warning within 10-15 seconds.
I have tried the following and still cannot resolve the issue:
Deactivated the eLearning suite
Uninstalled the entire eLearning suite
Cleaned all of Adobe files from C drive (as much as possible)
Reinstalled the eLearning suite
Installed Adobe Reader X (was reader 9 on my PC)
Checked for updates to all of the products in the suite including Acrobat XI
Installed Acrobat XI version 11.0.01 (as instructed on the Adobe Community)
Can someone provide some help regarding this? I need Acrobat - it is affecting my production.
Thanks!

Hi,
What was the version of Acrobat XI whan you faced the problem first ? Did you faced this problem only after updating the Acrobat to 11.0.1?
Try this :
Deactivate the eLearning Suite ( as you did earlier).
Now you do not need to uninstall anything but instead reactivate the eLearning suite.

Upgrading from TCS 2.0 to TCS v. 2.5 - Know What You're Getting!!!

I'm not the type to normally write in forums but I just went through 2 days of customer service and technical support hell and thought I would share the experience with the sole motivation being to spare fellow TCS users the aggravation and make you aware of a possible disconnect between sales and technical support - know what you`re getting!!
Yesterday I purchased the upgrade from TCS 2.0 to TCS 2.5 from the Adobe online store as an electronic download. After receiving a confirmation email I logged into my Adobe account and noted that the download page contained 2 serial numbers, one for Photoshop CS5, one for Captivate 5 and then a zip folder for UPDATES only to Framemaker and Robohelp and also 2 language packs for text-to-speech for Captivate 5. Obviously I was missing links to Framemaker, Robohelp and Acrobat.
The goal of my purchase was to procure an additional licence in order to install TCS v 2.5 on 2 additional computers so, I had a sick feeling that I may have misunderstood what was offered in the upgrade; I then had the following conversation with Adobe`s Chat Live Now (excerpted from transcript):
Me: Hi. I just purchased the upgrade from TCS 2.0 to TCS 2.5. My expectation was that this contained all programs within the suite yet on my downloads the only programs that are listed are Photoshop CS5 and Captivate 5. Does this upgrade package not include the ability to install Framemaker, Robohelp and Acrobat. I purchased on the assumption that the upgrade would constitute an additional licence for these products as well. Was I wrong?
Perkins: ...TCS includes all programs, you need to select those programs while installing.
Me: Okay, I'm just downloading it now so I will confirm that it does, in fact, include all of the programs. So just to clarify, my original understanding was correct and the upgrade provides me with 2 additional licences for TCS?
Perkins: Yes. You can install 1 copy of the software on 2 computers with same Operating System.
Okay - fair enough, I then re-visited the Adobe Technical Communication Suite 2.5 web page under Upgrade--Reasons to Upgrade where it states:
``Work with full new versions of Adobe professional tools for technical communicators and help authors, including Adobe® FrameMaker® 9, Adobe RoboHelp® 8, Adobe® Captivate® 5, Adobe Acrobat® 9 Pro Extended, and Adobe Photoshop® CS5 software``.
Now to me, FULL means full versions. I subsequently entered customer service hell and spent an hour and a half on the phone being transferred through 5 different people, none of whom were familiar with the contents of the Technical Communication Suite. It took forever jsut to get them to understand that I weas upgrading from TCS version 2.0 and NOT trying to upgrade from Photoshop CS4 and Captivate 4 directly. Eventually my question as to whether I was entitled to an additional licence for Framemaker, Robohelp and Acrobat Pro Extended was elevated to Tier 2 and I was told I would be contacted by Adobe. Today I received a voicemail and email stating that I should install Framemaker, Robohelp and Acrobat Pro Extended from my original TCS v 2.0 installer. I subsequently did so (successfully) and then installed Captivate 5 without issue.
The next challenge arose with Photshop CS5 - the serial number, according to the installer, was invalid. Back to customer support who referred me to technical support - turns out the download link on my Adobe account download page was for a Chinese language-only version of Photoshop Extended which doesn`t even come with TCS 2.5! So, another 90 minutes on the phone throughout which I keep seeking clarification, does TCS 2.5 grant me an additional licence for Framemaker 9, Robohelp 8 and Acrobat 9 Pro Extended...
Technical Service states they can send me a physical disc with installers for Photoshop CS 5 and Captivate 5 and then CONFIRMED that I am NOT entitled to any additional licences for Framemaker, Robohelp or Acrobat, I am ONLY entitled to the 2 installs under the original TCS version 2 licence. This of course runs completely contrary to the literature on the website and my conversation with Live Chat Now. In disgust, I have submitted a refund request.
Just for kicks I decided to again try to clarify with Live Chat Now what products that I, as a customer, receive a licence for by purchasing the upgrade to TCS v 2.5 and have pasted the transcript of that chat as follows;
Me: Can you please confirm for me whether upgrading from the Adobe Technical Communication Suite version 2.0 to version 2.5 entitles me to 1 additional licence for ALL of the applications that constitute the Technical Communication Suite (i.e. Robohelp, Acrobat, Framemaker, Captivate, Photoshop and Presenter) OR does it merely entitle me to 1 licence to install Photoshop CS5 and Captivate 5 in conjunction with my pre-existing TCS 2.0 installation?
Morph: Give me a minute, Im reading it.
Me: sure
Morph: When you place the order for upgrade, you will get new products.
Me: I understand that I will get Photoshop CS5 and Captivate 5 BUT do I also get Framemaker, Acrobat and Robohelp?
Morph: Adpbe eLearning Suite 2 includes: Adobe Captivate 5, Flash Professional CS5, Dreamweaver CS5, Photoshop CS5 Extended, Acrobat 9 Pro, Adobe Presenter 7 (Available only on Windows platform), Soundbooth CS5.
Morph: No.
Morph: Only Acrobat is Included.
Me: I am not talking about the e-Learning Suite, I am referring to the Technical Communication Suite
Morph: Oh okay, got you, first tell me, using which product you will be upgrading this from?
Me: TCS 2.0
Morph: Okay.
Morph: Yes, if you do this upgrade you will get Adobe FrameMaker 9, RoboHelp 8, Adobe Captivate 5, Photoshop CS5, Acrobat 9 Pro Extended, and Adobe Presenter 7
Me: so this will entitle me to 1 additional licence for all of these applications, over and above the licence I already own for the TCS version 2?
Morph: Correct, however, you may also be installing the software (Upgrade version) directly without uninstalling the previous version of the software.
Me: So just to clarify, if I purchase the upgrade and decide that I want to install on a completely different machine than the two computers that already have TCS version 2.0 installed (as entitled by my licence) then I will be able to, in effect, install the TCS 2.5 onto two completely different computers (as per the Adobe licence) so that, at the end of the day, I can actually have FOUR computers with TCS installed by virtue of the 2 licences that I should have - one from TCS version 2.0 and 1 licence from TCS version 2.5É
Morph: Purchasing the upgrade version product is nothing but a full version, but if you do not have the serial key for older version you cant Install the upgrade, but for full version you do no need previous version serial number.
Morph: Correct.
Morph: You can simply purchase your upgrade and verify that you have the qualifying older product during the installation process.
Morph: If it's installed on your computer, the Adobe installer will either find it or prompt you to help it find the software for verification.
Morph: If it's not installed, you will be prompted to enter the qualifying serial number for the older version.
Me: Is the download file one individual installer or an installer for each application
Morph: It is one Indiviidual Installer.
Morph: When you download it will automatically Install every program in the Suite one-by-one.
Me: Okay, the reason I have been asking is that yesterday I made this purchase yet my download page had links only to Photoshop (a Chinese language only version of Photoshop Extended which does not come with the Suite) and Captivate. There was no link whatsoever for the other applications. I went through customer service and technical support and no one, and I mean no one, could answer the questions I`ve asked you. According to customer support and the serialization team, the upgrade to v. 2.5 DOES NOT include Framemaker, Robohelp and Acrobat. As a consumer I have absolutely no idea what is right and what is wrong. How am I supposed to make an informed purchase...
Morph: did you check on the link and confirmed that it does not Include the upgrade to version 2.5?
Me: Sorry - not clear what you mean, my receipt from the Adobe store was for TCS v 2.5
Morph: Like I said upgrade for the Technical communicate suite Includes Adobe FrameMaker 9, RoboHelp 8, Adobe Captivate 5, Photoshop CS5, Acrobat 9 Pro Extended, and Adobe Presenter 7, and you should be getting all as a single download link, seems like you are not able to make it with the link to Install Individual products altogether, so you need to contact our Customer Service at 800-833-6687. for the
Morph: precise Info.
Me: I went through that route yesterday and today and they told me that the upgrade DOES NOT include the other applications. As well, I noticed that the download file size for the upgrade is 1 half the size of the full version - obviously something is missing
Me: The information you are telling me is the precise opposite of what they told me. How do I, as a consumer, get the proper answer
Morph: upgrade do Includes the product I have mentioned above.
Me: I know you`re trying to assist but I`m flummoxed - my case was escalated to Tier 2 and they told me it doesn`t include the other applications
Morph: up to some extent i can help being a sales team member, ant only customer people generate the links and have access to customer account to check what really went wrong.
Me: Is it possible to have a senior sales rep contact me - this matter of a `simple` upgrade has consumed a ridiculous amount of time. As far as my issue - Adobe tells me nothing was wrong and that the upgrade is only a licence for Photoshop and Captivate
Morph: Okay,Just a minute.
Morph: You can contact our Sales Team on 1-800-585-0774.
So, at the end of the day, sales tells me that upgrading to v 2.5 grants me an additional licence for ALL applications in the suite whereas Adobe`s own technical support has told me this is not true. Again I ask, how does a consumer make an informed choice...
I`ve been buying Adobe software for both Mac and PC since Creative Suite 2 came out and this has absolutely been the most frustrating experience I have ever had. I get great use out of the Techncial Communication Suite and thought it would be nice to have an additional licence but at the end of the day I have decided it certainly was not worth the hassle - particularly when Adobe itself can`t figure out what I am entitled to!!
I am a fan of Adobe`s software but honestly, is business that good that you can treat your customers this way????

Hi. I suspect that may indeed be the case. If so, that's fine but nowhere is it clearly articulated what a user gains by purchasing the upgrade (and I am specifically referring to an upgrade from TCS version 2 to v 2.5) and certainly sales (as evidenced by my chat transcripts where I believe I asked quite specific questions) are advising customers that you will, in fact, gain an additional licence to ALL components of the TCS by upgrading.
If it had been clearly articulated on the Adobe TCS 2.5 website that an upgrade from TCS version 2 only entitles users to install Photoshop CS5 and Captivate 5 in conjunction with the existing installation of the other components of TCS 2 - or - better yet, stated clearly that the upgrade from version 2 to 2.5 does not entitle the end-user to an additional licence for Acrobat Pro Extended, Framemaker, Robohelp and Presenter 7 then that would allow me, as a consumer, to make an informed decision whether to make the purchase. Since that is not the case, and Adobe's sales representatives are clearly advising customers otherwise, I felt compelled to post this so others don't waste their time as I did trying to sort it out. At one point I was advised that I should use my existing TCS version 2 installer to install Acrobat etc but received contradictory answers as to whether I was entitled to an additional licence for these products. At no time during my first hour and forty-five minute conversation, my second ninety minute conversation nor my third, and last, twenty minute conversation was anyone able to clearly articulate what you have stated - and - that still leaves the fact that the text on Adobe's website is misleading.
BTW - why I received a download link from Adobe for a Chinese-language-only version of Photoshop CS5 Extended is still a mystery
At the end of the day, I think the TCS (while not perfect) is a very useful tool and I will, in all probability, upgrade to the full version of TCS 3 which will, no doubt, constitute a full licence for all components of the suite. I am not attributing malicious intent to the Adobe employees, but I am saying that they themselves seem confused about what is included in the upgrade and provided contradictory statements. If Adobe employees can't provide a straight, cut-to-the-chase answer about what seems a straightforward question then that certainly creates unnecessary confusion for the customer.

Open PDF at 80%?

Hi, I originally posted this in the Captivate forum but they have suggested that I try here:
I have created a lesson that I output in PDF. When the lesson is first opened, it's always at 100%, but due to the monitor size, this causes additional scrolling. When I shrink the PDF to 80%, it is perfect, so ideally i would like to set it so that the document opens at 80%. Not sure if this is an Acrobat or Captivate problem, but any help would be appreciated.
Thanks
John

I checked there but couldn't see anything, but I have just realised that I only have the reader, so that is probably why. My company has recently installed the Adobe elearning suite onto my computer & I had assumed that the full version of acrobat would be included, but obviously not.
Anyway, thanks for the quick response.

Keywords and indexing assets

We were hoping to use Bridge to help us search through courseware and supporting files by keywords inbedded in the files. Example we have a notice from our custome that they want all our courses that include the "BLUEFROG" to now be changed to "GREEN FROG". We'd like to go through our library of PowerPoint, Acrobat docs, Captivate files and SWFs to look for the Blue frog key word so we could find the courses that needed updates. So far we haven't had any luck but then none of us are Bridge experts.
Thank you,
Susan

Are you talking about metadata or words within the content of the files? F.e. the word bluefrog within the text of a PDF?
PDF does, SWF and Captiva files might support keyword indexing and metadata adding (or viewing them when exist) in Bridge. But Powerpoint and lots of other Office files does not. You can add properties to a powerpoint file and here something which is called "keyword" (which is more or less like a Windows attribute/tag), but those won't show up as IPTC keywords in bridge.
You might be more successful with a real DAM, like f.e. Cumulus - of course it must support not only IPTC but also those Windows tags.

Unordered and ordered lists

Hi There,
A former FrameMaker 7.1+WebWorks user, I am testing the TCS
for a new project which will include pdfs, online and
context-sensitive help, and training demos. I am very happy with
FrameMaker 8, Acrobat, and Captivate, but when it comes to
RoboHelp, it seems like everytime I touch it I start wishing for
WebWorks. I am using FrameMaker as my authoring tool and importing
into RoboHelp for the help files. When I import the Frame Files, I
map the Frame styles to Robohelp styles and for the most part,
everything looks pretty good, except for my numbered and bulleted
lists. When they import, they import with preformatted tags <pre
class=Style1> blah blah blah </pre>. How do I get the
lists to work? I tried Convert Autonumber to HTML list with no
success, I have also tried not using it, with no success. I get the
feeling that I am missing something blatently obvious, but missing
it all the same. Can somebody point me in the right direction?
Thanks so much!
Peggy

It sounds like you've assigned <pre> to your list tags
in the Content Settings dialog box. To fix this:
1. Open the FrameMaker Document Settings dialog box.
2. Select the Style Settings tab.
In the Style Conversion Frame, click "Select." (This button
is named "Select FrameMaker styles for applying User Defined HTML
tag & Ignore Autonumber properties" -- the kind of label tech
writers hate!).
3. The FrameMaker Styles Conversion Properties dialog box
appears, (eventually). Ensure that the User Defined HTML Tag check
box is cleared for your list tags (and for all tags, unless you
need to use the HTML <pre> tag for preformatted text
somewhere).

Upgrade 5 to 7

Hi Guys ;)
I just bought robohelp 7 with the technical communication
suite.
now, after installing, it ask for a serial number. i've no
serial for robohelp(!)?
the only serial i have is that for the suite and my old
robohelp - serial wich contains letters.
every other included program works well, but robo help asks
for an additional serial, everytime :[
is this a bug ? should i dont deinstall robohelp 5 ? is the
phonesupport a chance ?
sry for bad english. im an creepy german ;]
greez and thanks
norman

Norman
Did you install RoboHelp 7 from your Technical Communication
Suite DVD? If FrameMaker, Acrobat and Captivate are working fine,
RoboHelp should not ask for a serial number. However, it seems from
the screen shot that you have a version on the machine which is not
installed from the Technical Communication Suite installer but from
a separate RoboHelp 7 trial version.
Try launching your Suite installer through control panel -
add/remove programs and run it in modify mode. Please see if it
tells you "Already installed as point product" for RoboHelp, if it
does, you need to un-install RoboHelp 7 trial version and install
RoboHelp 7 from the suite installer.

Can TCS1 and TCS2 co-exist on the same PC?

We are getting ready to upgrade from TCS1 to TCS2. I'd like to keep TCS1 installed until we upgrade all of our projects to TCS2. Is this possible?
Thanks
Dave

Only the FrameMaker component will peaceable co-exist with other versions -
RoboHelp and Acrobat (probably Captivate too) will not.

Adobe Captivate 5 published as pdf not displaying in certain versions of Adobe Acrobat and Reader

We have an issue where upon publishing files as a pdf in Adobe Captivate 5, they will not open in Adobe Acrobat Pro (9 or 10) or Adobe Reader (11). However, they will open in Adobe Reader 10.1.4. I have searched up and down these forums and google, without any solid resolution for this issue. We are running Windows 7 64-bit machines. It should be noted, that if we publish as a exe, it works without any issues. See below for other threads with same issue (but no resolution), and a screenshot. Thanks!
Other threads with same issue:
http://forums.adobe.com/message/4864175
http://forums.adobe.com/message/5070891

Try this. Though the solution is for CP6, it might still work for you.
http://helpx.adobe.com/captivate/kb/captivate-swf-doesnt-play-acrobat.html
Sreekanth

Captivate 5.5 PDFs not working in Acrobat 9.5.1

After updating Adobe Acrobat to v.9.5.1, the PDF files that we create with Captivate 5.5 no longer work. Instead, only two pink rectangles without content are shown (see attached screenshot).
The PDF files work fine in Adobe Reader X. The content is also displayed correctly when I remove the table of contents from the Captivate file, but this is not something we want to do.
Is there a solution for this?

Hello There,
There is no issue as such with Captivate generated PDF opening in the reader version 9 and above. Can you please email me and I can check from my end. My mail is [email protected]
Thanks,
Vish

Captivate 5.5 PDF not opening in Acrobat Reader 9.4.5 - why?

Why won't a PDF created in Adobe Captivate 5.5 open in Acrobat Reader 9.4.5? I keep getting an error at work. I am not able to upgrade my adobe reader at work and am wondering if I NEED Acrobat Reader 10 in order to view these PDFs.
Message was edited by: intj57

Update:
My stupidity. Changed a path and still had the old folder on development computers so all appeared fine. That was the issue.

Captivate swf in Acrobat Pro v9 (extended version)

I currently do not own Captivate, but I was just able to
embed Camtasia swf and Snagit swf into a Acrobat pdf file.
In the new Adobe Presenter, I was able to preview those same
files, but on publishing they would not play.
It must be a pathing issue?

You can actually save filled forms with Adobe Reader, if extended save rights were enabled with Adobe 8 Professional (when the form was created). I assume this feature is in ver. 9 also, but I haven't checked.
This topic has a little more about it:
http://www.adobeforums.com/webx/.3c061b1d
Good luck.

Acrobat XI won't play captivate published pdf

I have the most recent version of Acrobat Pro and Captivate 7 software. But when I publish a Captivate Project it won't open with Acrobat XI . But it will open with Reader.
Ideas?
Thanks

HI,
Can you please try to uninstall Flash Player and reinstall it again? I checked on my side and it works fine.
Please click on the below link to uninstall Flash Player:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
Then click on the second below link to install it again:
http://helpx.adobe.com/acrobat/using/flash-player-needed-acrobat-reader.html
Regards,
Mayank

Does Captivate 4 contain Adobe Acrobat 8.1.0?

Does Captivate 4 contact Adobe Acrobat 8.1.0 or do you need to purchase this software separately?
Thank you.

Captivate 4 is sold als a separate product, but you can also find it in the eLearning Suite, which contains also Acrobat 9 Pro (but also Flash CS4, Dreamweaver CS4, Photoshop CS4, Soundbooth CS4...etc). Acrobat Reader (version 9 for the moment) is indeed completely free. Why do you ask this question: thinking about integrating Captivate in pdf-documents?

Acrobat 9 + Captivate

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