Acrobat 9 + comments + replies + filters = deleted replies?

Hi there,
I am using Acrobat 9.3.4 Professional for Windows and have discovered a destructive problem that I dearly would like to solve - and am wondering whether you could help.
Here is the scenario:
1) I open a PDF file with embedded comments.
2) I ask Acrobat to show the comments list.
3) I ask Acrobat to filter the comments by Show by Status > Review > None.
4) I right-click on a comment and select "Reply".
5) I type some text in the resulting reply box.
6) I right-click on the comment again and select Set Status > Review > Completed. The comment disappears from the filtered list, as expected.
7) I ask Acrobat to stop filtering comments (Show All Comments).
After Step 7, if I look at the comment to which I replied in step 4, its reply text is blank. The text I typed in step 5 is gone.
I use the reply option to give important feedback to the comments, so naturally if all my replies are being deleted, it's destructive and disconcerting.
Has anyone else ever experienced this? Any ideas how to solve it?
Thanks!

Hey Anthony
Acrobat automatically updated on a couple of our machines here in the studio today and we are now experiencing exactly the same issue as you, except now, we don't even have Acrobat 8 PPD settings to revert to! The update has removed both settings. We installed Snow Leopard last week and updated to CS4 and did have some 9.0 PPD issues, but they were resolved when we distilled because Distiller recognised that the PPD was missing and created it for us to use. We tried the same technique this time, but to no avail.
We are using "Generic Imagesetter" as our PPD device option and then distilling as normal. We've yet to see if this is acceptable when we go to production, but we're relatively confident because it's a production-quality setting. We are working on a couple of tests now, which we are going to send to a couple of printers. I'll update you on the situation once we've heard back from them.
Absolutely ridiculous that this has occurred though. Doesn't somebody test these updates before they're sent out? Why has an Acrobat update decided to strip PPD settings out? And I can't believe no-one has replied to your question since you posted. What happened to customer support, eh?

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Why is Acrobat Comment via Email better than Word?

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Commenting via email. I have used Adobe Captivate to create a great
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Thanks I did some thinking and here are a few more:
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Acrobat/Reader cannot cope with internal Webserver connectivity problems, leading to comments being hidden/deleted. Any thoughts?

Adobe Acrobat/Reader do not cope with interruptions to access to the internal WebServer hosting the PDF/XML review files.
Steps to reproduce the issue:
Connection is lost to the WebServer hosting the PDF review files.
After connection to the WebServer is regained, access to the PDF review files is blocked by Adobe Acrobat/Reader.
Sometimes this can be resolved by deleting the entire contents of the folder:
C:\Users\<user-name>\AppData\LocalLow\Adobe\Acrobat\11.0\Synchronizer
NOTES:
We have experienced this behaviour especially when connecting to the WebServer via VPN. I reckon the connectivity issues could be initially our problem, that Acrobat/Reader simply do not handle.
Clearing the contents of the Synchronizer folder does not always work.
Team members have also seen situations where significant numbers of review comments or status values have been not been displayed, but exist in the XML review files. In some cases comments/status values have been automatically deleted without warning from the Adobe review XML files.
PDF reviews are sent out via email as links to the PDF review file hosted on an internal WebServer.
Writers and reviewers in the team either have either:
Acrobat XI Pro 11.0.08 with Reader 11.0.08
Acrobat XI Pro 9.5.5 with Reader 11.0.08
I have personally experienced the above behaviour with Acrobat XI Pro 11.0.08 and Reader 11.0.08.
Could this experience be connected the Synchronizer (http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html )?
For example, where a reviewer uses a different version of Acrobat/Reader?
Could anyone please provide a list of compatible versions of Acrobat/Reader?
Expected results:
Adobe Acrobat/Reader should really handle connection issues with a warning and later check for recovered connections.
However, what appears to be happening is that Acrobat/Reader writes some sort of blocking code to the Synchronizer folder that prevents future checks of the PDF review files on the review WebServer.
As far as I understand, the connection issues are not caused by Adobe software, however the problems we are experiencing relate to how Adobe Acrobat/Reader handle this loss of connection.
Plea for Help!
I have checked and the experience of missing comments and persistent "connectivity issues" seems to be a reported but sadly outstanding issue...
This has been an ongoing headache for some time, so solutions would be great, but any thoughts or suggestions are welcome...?
For example, has anyone using SharePoint to host PDF reviews experienced anything similar?
Many thanks!

Adobe Acrobat 11.0.09 with Microsoft SharePoint Repository Trial Update
We've completed week one of a three week trial (see above) that will go on until Friday 24th October.
We currently have just four PDF files out for review that make use of the SharePoint repository.
To-date:
Each review file has had multiple concurrent reviewers posting comments over several days from both over the office LAN and also via VPN when working remotely.
Dynamic stamps seem to be working as hoped and are all visible.
We have not experienced any connection-type issues and the we have not had reason to clear out the Synchronizer folder as described above.
Counter balance:
I have experienced the situation with a remote VPN connection, where Adobe Acrobat could not connect to our internal WebServer repository. At the same time, I was able to connect to PDF review files hosted in SharePoint.
Summary:
The experience so far does suggest that problems are caused by the an inconsistent connection to the WebServer repository (especially over VPN) combined with Adobe Acrobat/Reader's inability to cope with the resulting situation.
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I'll provide an update to this post on Friday 24th October...
Here's hoping!

10.6.8 user receives Acrobat X crash when deleting pages in large PDF

I have a user that consistently has Acrobat X Pro crash on his whenever he is deleting pages from a PDF that has a large amount of pages.
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He sent me over a crash log of the most recent event, if that is of any help. I've pasted the crashlog header and the crashed thread:
Process:         AdobeAcrobat [1120]
Path:            /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         10.0.0 (10.0.0)
Code Type:       X86 (Native)
Parent Process: launchd [1061]
Date/Time:       2011-08-15 13:16:39.105 -0700
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
objc_msgSend() selector name: seekToFileOffset:
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib               0x90d0bf8b objc_msgSend + 27
1   com.adobe.Acrobat.framework   0x00025806 RunAcrobat + 91079
2   com.adobe.Acrobat.framework   0x000255e6 RunAcrobat + 90535
3   com.adobe.Acrobat.framework   0x0002547b RunAcrobat + 90172
4   com.adobe.Acrobat.framework   0x0002528d RunAcrobat + 89678
5   com.adobe.Acrobat.framework   0x000eccea RunAcrobat + 907435
6   com.adobe.Acrobat.framework   0x000e7052 RunAcrobat + 883731
7   com.adobe.Acrobat.framework   0x001bcdee RunAcrobat + 1759663
8   com.adobe.Acrobat.framework   0x001bb3e4 RunAcrobat + 1752997
9   com.adobe.Acrobat.framework   0x001abed5 RunAcrobat + 1690262
10 com.adobe.Acrobat.framework   0x001ab508 RunAcrobat + 1687753
11 com.adobe.Acrobat.framework   0x001a9d38 RunAcrobat + 1681657
12 com.adobe.Acrobat.framework   0x001a999d RunAcrobat + 1680734
13 com.adobe.Acrobat.framework   0x001a850e RunAcrobat + 1675471
14 com.adobe.Acrobat.framework   0x001a7915 RunAcrobat + 1672406
15 com.adobe.Acrobat.framework   0x001a7585 RunAcrobat + 1671494
16 com.adobe.Acrobat.framework   0x001a745a RunAcrobat + 1671195
17 com.adobe.Acrobat.framework   0x001a6b0a RunAcrobat + 1668811
18 com.adobe.Acrobat.framework   0x001a68e1 RunAcrobat + 1668258
19 com.adobe.Acrobat.framework   0x001a3f4f RunAcrobat + 1657616
20 com.adobe.Acrobat.framework   0x001a2ad0 RunAcrobat + 1652369
21 com.adobe.Acrobat.framework   0x001a1e92 RunAcrobat + 1649235
22 com.adobe.Acrobat.framework   0x001a12bc RunAcrobat + 1646205
23 com.adobe.Acrobat.framework   0x001a10be RunAcrobat + 1645695
24 com.adobe.Acrobat.framework   0x000a6c44 RunAcrobat + 620549
25 com.adobe.Acrobat.framework   0x000a6804 RunAcrobat + 619461
26 com.adobe.Acrobat.framework   0x000a65b8 RunAcrobat + 618873
27 com.adobe.Acrobat.framework   0x000a5bf0 RunAcrobat + 616369
28 com.apple.AppKit              0x962cd61e -[NSView _drawRect:clip:] + 3510
29 com.apple.AppKit              0x962cc2bc -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1600
30 com.apple.AppKit              0x962ca7db -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 711
31 com.apple.AppKit              0x962cb750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4668
32 com.apple.AppKit              0x962cb750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4668
33 com.apple.AppKit              0x962cb750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4668
34 com.apple.AppKit              0x962cb750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4668
35 com.apple.AppKit              0x962cb750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4668
36 com.apple.AppKit              0x962cb750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4668
37 com.apple.AppKit              0x962cb750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4668
38 com.apple.AppKit              0x962cb750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4668
39 com.apple.AppKit              0x962ca34f -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 265
40 com.apple.AppKit              0x962c6c96 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3309
41 com.apple.AppKit              0x9622784b -[NSView displayIfNeeded] + 818
42 com.apple.AppKit              0x961f0b64 -[NSWindow displayIfNeeded] + 204
43 com.adobe.Acrobat.framework   0x0009b56a RunAcrobat + 573739
44 com.apple.AppKit              0x9622207e _handleWindowNeedsDisplay + 696
45 com.apple.CoreFoundation      0x98695e02 __CFRunLoopDoObservers + 1186
46 com.apple.CoreFoundation      0x98651d1d __CFRunLoopRun + 557
47 com.apple.CoreFoundation      0x986513f4 CFRunLoopRunSpecific + 452
48 com.apple.CoreFoundation      0x98651221 CFRunLoopRunInMode + 97
49 com.apple.AppKit              0x96302860 _NSUnhighlightCarbonMenu + 127
50 com.apple.AppKit              0x963ca8d4 -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextIn fo:] + 1392
51 com.apple.AppKit              0x9646af21 -[NSApplication beginModalSessionForWindow:] + 73
52 com.apple.AppKit              0x964708a7 -[NSApplication runModalForWindow:] + 115
53 com.apple.AppKit              0x96465cbb -[NSAlert runModal] + 234
54 com.adobe.Acrobat.framework   0x00379115 RunAcrobat + 3579094
55 com.adobe.Acrobat.framework   0x0060cac7 AcroSecurityBailOutImpl + 2224767
56 com.adobe.Acrobat.framework   0x0060d139 AcroSecurityBailOutImpl + 2226417
57 com.adobe.Acrobat.framework   0x0021377e RunAcrobat + 2114367
58 com.adobe.Acrobat.framework   0x0021383d RunAcrobat + 2114558
59 com.adobe.Acrobat.framework   0x00213ce7 RunAcrobat + 2115752
60 com.adobe.Acrobat.framework   0x0060d98d AcroSecurityBailOutImpl + 2228549
61 com.adobe.Acrobat.framework   0x0062281f AcroSecurityBailOutImpl + 2314199
62 com.adobe.Acrobat.framework   0x00624825 AcroSecurityBailOutImpl + 2322397
63 com.adobe.Acrobat.framework   0x00627042 AcroSecurityBailOutImpl + 2332666
64 com.adobe.Acrobat.framework   0x00a85ffc AcroSecurityBailOutImpl + 6916020
65 ...dobe.AcrobatPlugin.Comments 0x1b67b507 0x1b500000 + 1553671
66 ...adobe.AcrobatPlugin.Web2PDF 0x1c74fffd 0x1c702000 + 319485
67 com.adobe.Acrobat.framework   0x00627185 AcroSecurityBailOutImpl + 2332989
68 com.adobe.Acrobat.framework   0x006b9cdb AcroSecurityBailOutImpl + 2933907
69 com.adobe.Acrobat.framework   0x0090b167 AcroSecurityBailOutImpl + 5363999
70 com.adobe.Acrobat.framework   0x0065271e AcroSecurityBailOutImpl + 2510550
71 com.adobe.Acrobat.framework   0x00652864 AcroSecurityBailOutImpl + 2510876
72 com.adobe.Acrobat.framework   0x00b8f3a6 AcroSecurityBailOutImpl + 8002398
73 com.adobe.Acrobat.framework   0x00b8ebc5 AcroSecurityBailOutImpl + 8000381
74 com.adobe.Acrobat.framework   0x00381a65 RunAcrobat + 3614246
75 com.apple.AppKit              0x96236a26 -[NSApplication sendAction:to:from:] + 112
76 com.apple.AppKit              0x964c0be0 -[NSCarbonMenuImpl performMenuAction:withTarget:] + 326
77 com.apple.AppKit              0x96331cf4 -[NSMenu _performKeyEquivalentWithDelegate:] + 354
78 com.apple.AppKit              0x96331dd0 -[NSMenu _performKeyEquivalentWithDelegate:] + 574
79 com.apple.AppKit              0x96331887 -[NSMenu performKeyEquivalent:] + 78
80 com.adobe.Acrobat.framework   0x00382329 RunAcrobat + 3616490
81 com.apple.AppKit              0x96330117 -[NSApplication _handleKeyEquivalent:] + 581
82 com.apple.AppKit              0x96225fe6 -[NSApplication sendEvent:] + 4858
83 com.apple.AppKit              0x961ba253 -[NSApplication run] + 917
84 com.adobe.Acrobat.framework   0x00010edf RunAcrobat + 6816
85 com.adobe.Acrobat.framework   0x0000f57b RunAcrobat + 316
86 com.adobe.Acrobat.Pro         0x00001e92 main + 94
87 com.adobe.Acrobat.Pro         0x00001e16 start + 54

I ended up deleting the entire user's profile and wiped out Acrobat using the uninstaller + checking for any files left behind.
The user hasn't complained yet.

Attempting to automate shared review with XI - deleted comments won't delete

We've been using the old/depricated browser based reviews for years. We've integrated that process with several of our line of business apps. The shared review process in XI is cumbersome to start for large groups of people from within acrobat, but we need the be able to use the shared review process in our workflows. (Looking at livecycle, but the pricing is jaw dropping.)
So we're attempting to inject the needed javascript into our pdfs to start the review process (using Delphi, with some Debenu components) . We can do this successfully, but have noticed that deleting comments from the review are not actually deleting.
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com.adobe.acrobat.SharedReview.Register
(function () {if (app.viewerVersion >= 8 && (!app.viewerType.match(/Reader/) || requestPermission(permission.annot, permission.create) == permission.granted))
{var msg = {doc: this, initiator: (new String("[email protected]")),
id: (new String("7b68a5719741a54b9437a53f848e6588")),
source: (new String("smb://loki/deptshare/information%20systems/temp/SR/brokefax0020-0020Copy_review.p df__7b68a5719741a54b9437a53f848e6588/")),
driver: (new String("urn://ns.adobe.com/Collaboration/SharedReview/SMB")),
invitees: (new String("[email protected]")),
sentDate: (new Date(1373303925999)),
deadDate: (new Date(1374476400963)),
requireSave: (new Boolean(true)),
cc: (new String("")),
distributionMethod: (new String("UPLOAD")),
versionInfo: (new Number(11.003)),
accessLevel: (new Number(0))};
Collab.registerReview(msg);}})()
will trigger the review, and accept comments from users, but if we attempt to delete any comments, and then publish those changes, the comments are coming back.
The comment XML file is indeed reflecting that the comment is deleted, but reopening the PDF shows the comments.
The comments are not being embedded into the pdf, as I've locked it with security to disallow editing the pdf.
I have noticed reading and writing to a file during the commenting process:
C:\Users\kjohnson\AppData\LocalLow\Adobe\Acrobat\11.0\Synchronizer\resources
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I hate to be the bearer of bad news but you are going down a rabbit hole of sorrow and tears. A couple of things about what you are attempting to do.
The JavaScript API that starts a Shared Review is undocumented. It's not in the Acrobat SDK and if you run into problems you are pretty much on your own. LiveCylce unfortunately is not a solution in this case either. It has no Shared Review capability in it like it used to have for the old and deprecated Browser Based Review.

Can't Print to PDF using Acrobat 8 Prof after deleting demo of v 10

Hi, I made the mistake of trying version 10 to see if it had any improvements over what I was using v 8.1.5 for, found that there were none, so I deleted it and now I can't print to PDF because it's looking for v 10. Unfortunately had to move recently and can no longer find the original disk to do a new installation. Does anyone know how to redirect the driver to the original v 8? I can open v 8 and everything else seems to work ok, just when I try to print to create a PDF it can't do it.

Thanks for the quick reply Bill! I had tried that before and tried it again. Finally got things to work by copying all the contents of my Acrobat sub-directory from the v 8 folder to the hollow v 10 folder. Now it works again! Thanks for you help and inspiration to figure this thing out. Am now a very happy camper and didn't need to tear my house appart to find the original disk!

Adobe Acrobat 8 how to delete it completely?

I have to deactviate Adobe CS3 from my old computer to reinstal into my new computer. Now I have a problem downloading Adobe Reader on my old computer as Adobe Acrobat is still there after I delete the Adobe CS3. Can someone show me how to remove Acrobat completely so I can install Reader?

Download and run the Microsoft installer cleanup utility and get rid of the old program then install the new one.

Adobe acrobat X fails to delete a page the first time

When using Adobe Acrobat X I open the page view and go to to delete a page in a multiple page document. The delete request does not work the first time. This happens everytime I first open a document. To delete the page I have to go repeat the proceduere again while the file is still open and then delete the page again... and it works everytime. Any suggestions from anyone? Just trying to save time. Fred

I do have the 10.1 update. It has always had this problem and still does.
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Hidden Acrobat comments exposed through Apple Mail Maver-ick

Acrobat Pro on Maverick has botched up the capability for me to hide areas of an edited Acrobat document. I created many PDF documents and over the last 5 years. I will create a rectangle of solid white in the comments tool and a cover selected areas of copy I want to hide from the intended recipient, or add typwritter comments over the white box I create to modify the original content. This process of editing my estimates worked well in all previous versions of Mac OS until Maverick.
I have not upgraded my macbook and it created the covered file which I sent through G-Mail then opened it in my iMac with Mavericks and Apple Mail and the type was exposed the copy I covered up.
Mavericks has messed up Acrobat's commenting function.
Rich

I hate to break it to you but maybe your system for redacting content was flawed for all these years.
The comments box isn't intended for this & you may have been leaving them exposed in other PDF readers. Simply layering white comment boxes doesn't necessarily remove the underlying text, especially when the text is 'image based' on another layer. It's equivalent to using a post-it note to redact a physical document, the text still exists if you know how to lift the layer.
PDF Pen is another app that can redact sections if you want another tool. Acrobat should have an actual redaction tool, check it's help. Also look for updates as Eric suggested.
Mavericks may actually be saving you from an incorrect assumption.

I just installed Acrobat. Can I delete Adobe Reader?

I just installed Acrobat Standard. Can I delete Adobe Reader?

I would actually go further than what ~graffiti says and make a backup of my system first. The last time I did this (except I uninstalled Acrobat not Reader) it stuffed up my PC properly. There was no problem while I had both installed, it was the uninstall. Alternatively, make Acrobat open everything by default and just ignore your installation of Reader.
I'd be open to correction on this but it shouldn't be using up any more system resources having both than having one because they share the same background processes.

Acrobat Designer -Show/Hide/Delete Pages

I have a PDF that is built in Designer 7.0.41126, it has 3 static data capture pages and 6 dynamic pages that are set to hidden at the begining of the process. Once the user captures the data they click a generate button and the script makes the pages visible based on the data entered. This works great and based on the data the document can grow up to 16 pages.
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Thanks in advance.

> and involve programatically manipulating the data DOM.
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I understand how to read XML source, and I understand JavaScript. I don't even know if what I want to do is possible. In a form with the xml source below, can I delete the subform node and all its children with javascript at runtime?
...(page content)....
.......

Acrobat 8.1.0 Delete Not Visable

Hello.
I have cloned my old hard drive to a new large capacity hard drive.
The delete fuction now does not work.
I have just reinstalled the Acrobat 8.1.0 software and still the delete function is greyed out.
Before cloning all functions worked.
Any suggestions on how to fix this problem?
Thank you

Please try to update the Acrobat install on you machine. See if that works. You can download the patches from this location: http://helpx.adobe.com/acrobat/kb/update-patch-acrobat-reader-7.html

Filters Deleted automatically -----AGAIN!!!

Verizon, what'd'hell?
All of the email messages in my IN box were automatically deleted a couple of weeks ago and at the same time, all of my filters were deleted.
I login a few minutes ago and now all of the filters I re-entered are gone. It has taken me a week to re-enter the filters and now they are gone AGAIN.
I believe it's time for me to dump your crappy business. You need to clean your software development house because they are failing miserably.

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

Acrobat Help | Rotating, moving, deleting, and renumbering PDF pages

This question was posted in response to the following article: http://helpx.adobe.com/acrobat/using/manipulating-deleting-renumbering-pdf-pages.html

Acrobat does not go through images to evaluate the content. You are making a judgement call when you do it. With your file I was able to use the crop tool for 2-5. P. 6 showed up offset and had to be changed. P. 1 was centered and different from the rest. I would use the odd and even features and then simply go back through and look for the pages that need to be touched up. That should do the trick. Supposedly Reduce File size will make the crop complete, but I have never found that to work well - it may be worth a shot. Another option is to print to a new PDF to delete the cropping.

Acrobat 9 + comments + replies + filters = deleted replies?

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