Acrobat 9 crashes on OCR

I've been trying to convert a batch of large PDF files to PDF searchable files by using the OCR of Acrobat. In the middle of a batch, a large (1000+ page) document crashes acrobat. I have narrowed it down to this image:
http://img90.imageshack.us/img90/2418/badke2.png
59,520 bytes
When I convert it to PDF (File->Create PDF->From Single File) and then use Acrobat to "Document->OCR Text Recognize->Recognize Text using OCR", Acrobat always crashes.
Is this true for anyone else that could try it?
It kills my batch processing and is making this large conversion quite painful. Is there a way around it?

MacBook Pro (1997)
- Mac OS X 10.7.2
- 2.6GHz Core 2 Duo
- 4GB RAM
Acrobat 9 Pro
- version 9.4.6
Acrobat 9 Pro OCR always crashes when using ClearScan but not when using "Searchable Image" or "Searchable Image (Exact)." I scanned several journal pages at 300 dpi (color, grayscale, bitmap) in .tiff and .png as well as screen selecting text from a browser. The results were consistent across all variations.
The last time I used the Acrobat's OCR function was last Summer before upgrading from Snow Leopard to Lion. Under Snow Leopard, Acrobat did not crash during OCR (it did crash, just not while processing text for OCR). I did not attempt Acrobat OCR under Lion 10.7 or 10.7.1.
Repeatable test.
1. Open wikipedia "Crash (Computing)" page
http://en.wikipedia.org/wiki/Crash_(computing)
2. Enlarge text size, if desired.
I tried several text sizes from the default to much, much larger. Text size has no impact on the results.
3. Create a PDF
File >> Create PDF >> From Selection Capture
I selected the first paragraph:
A crash (or system crash) in computing is a condition where a computer or a program, either an application or part of the operating system, ceases to function properly, often exiting after encountering errors. Often the offending program may appear to freeze or hang until a crash reporting service documents details of the crash. If the program is a critical part of the operating system kernel, the entire computer may crash. This is different from a hang or freeze where the application or OS continues to run without obvious response to input.
4. OCR
Document >> OCR Text Recognition >> Recognize Text Using OCR
4.1 Searchable Image (Exact)
Primary OCR Language: English (US)
PDF Output Style: Searchable Image (Exact)
Downsample: None
Result: No crash — OCR successful
4.2 Searchable Image (tested for each downsample option)
Primary OCR Language: English (US)
PDF Output Style: Searchable Image
- Downsample: Lowest (600 dpi)
- Downsample: Low (300 dpi)
- Downsample: Medium (150 dpi)
- Downsample: High (72 dpi)
Result: No crash — OCR successful
4.3 ClearScan (tested for each downsample option)
Primary OCR Language: English (US)
PDF Output Style: ClearScan
- Downsample: Lowest (600 dpi)
- Downsample: Low (300 dpi)
- Downsample: Medium (150 dpi)
- Downsample: High (72 dpi)
Result: Crash — OCR not successful

Similar Messages

  • Adobe Acrobat 9.5 crashes when OCR multiple files.

    Adobe Acrobat 9.5 crashes when OCR multiple files. A window appears Adobe Acrobat has stopped working." Then Windows closes the program.
    Log Name:      Application
    Source:        Application Error
    Date:          7/15/2013 9:08:55 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      ENV12W7.dot.state.nv.us
    Description:
    Faulting application name: Acrobat.exe, version: 9.5.5.316, time stamp: 0x518ac052
    Faulting module name: drs832.dll, version: 8.0.2.1088, time stamp: 0x47f2127d
    Exception code: 0xc0000005
    Fault offset: 0x0013c31f
    Faulting process id: 0x109c
    Faulting application start time: 0x01ce8174d93e1008
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
    Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\PaperCapture\drs832.dll
    Report Id: d8a8f897-ed68-11e2-bae0-d4ae52c31ca5

    Please do check the Performance of your computer at that point of time .
    As some time the usage also causes the issue that makes a software stopped working .
    In order to chek the system performance , check the Task Manager and go to Performance tab .
    If still the issue persists , try wih the following link :
    http://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html

  • Acrobat Pro 9 crashes on OCR

    Acrobat crashes on certain pages of PDF files for no reason when doing OCR. Im running Pro 9 (trial right now) and I have tried it on multiple computers and it still crashes on the same pages. These documents are scanned to PDF and then I run OCR on these files. Does anyone know why it crashes?

    Has anyone figured this out (and more importantly, how to get around it!). I am having the same problem. I have roughly a half-million pages to OCR, and that is the only reason I purchased Acrobat! I have a batch process to OCR these files, but about 1 out of every thousand crashes it. I have looked at these files, and they don't look any different from many, many of the ones it is successfully processing. Some of them have rotated text, but some that it is crashing on do not. I can send a few "crashing" samples to anyone who cares to take a look!
    Thanks

  • Acrobat XI Pro crashing on OCR with images

    Have come across a pesky file that crashes Acorbat XI Pro when attempting to OCR.  Any combination of settings, doesn't seem to matter.  Other PDF files OCR fine.  Acrobat is fully updated as of posting this question.  Any suggestions?

    Please send the crash dump to me at [email protected] so that we can analyse the issue. You can generate the crash dump again using following steps:
    Create c:\temp\
    Download and extract http://download.sysinternals.com/files/Procdump.zip into c:\temp.
    Make sure no Acrobat instances are already running -- check via Task Manager.
    Launch Acrobat -> Acrobat.exe should be running and there should be only 1 instance of this process.
    Launch CMD prompt and type "cd c:\temp\procdump"
    On the command-prompt type: "procdump -e -ma Acrobat.exe c:\temp\01.dmp". Procdump will now wait for the crash to happen.
    Perform the actions in Acrobat that cause it to crash.
    Once the Acrobat crashes, Procdump will create dump at c:\temp\01.dmp.
    Thanks,
    Varinder

  • Crash in OCR--any suggestions for work-around?

    There is a book from Google Books that I want to read on my computer. It's in the public domain, and I downloaded it here.
    I have OCR'd it using "Searchable Image Exact" in some version of Acrobat (don't remember) so I can do searches in it. But all the Google Books display very slowly, and are basically CPU hogs in every PDF reader that I have found (anybody know the reason for that?), so it is not comfortable to read on my computer.
    So I thought I would try OCR with ClearScan to see if this would speed up pdf display. Every time I have tried OCRing this document with ClearScan, Acrobat crashes (4 trials, 2 computers, v. 9.3.2).
    Questions for anybody out there
    1) Is it normal that OCR-ing causes crashes? This is the first time I have seen it.
    2) Any work-arounds come to mind?
    3) What is the best way to deal with Adobe re. a crashing bug? When I have reported user-interface bugs in Bridge, I received a very nice reply asking me for details 4 months after I reported the bug! I tried calling India but there was a 20-minute hold time, and then we got disconnected and I haven't tried again.

    For what it is worth, I tried to use Adobe's tech support system to resolve this problem (their 1-800 number). I strongly recommend that no-one else ever try that. After talking for 2 hours with what had to be the sweetest and most patient tech support person in the world, we made no progress. She tried to use Adobe's Web Connect to diagnose the problem, but it was broken (known to be broken on Adobe's side), the telephone connection (IP-connection to India) was almost inaudible, they have their ftp site set up in a way that just isn't macintosh friendly (to be charitable, maybe macintosh isn't ftp-friendly). After 2 hours we were almost at the place where she was going to be able to replicate the bug, when I was disconnected. I have a case number, but I just don't have the heart to call back and go through this process.
    A

  • I have paid for Adobe Acrobat XI Pro OCR but it will not recognise a letter in the serial number for me to update my adobe account and any of the programs I have tried using to convert a PDF file on a Mac to a word doc it is converting file with funny sym

    I have been supplied info in an email to copy and paste for a new product purchase "Adobe Acrobat XI Pro OCR" but am unsure how and where to copy and paste to. There is also a link below the serial number. I have tried entering serial number into my Adobe ID but it is not recognising one of the letters in the 24 Digit serial number??? Also I have tried other products previously downloaded to convert a 7 page PDF file on my Mac and convert it to a Word doc but everything I have tried is converting the file to display some text correctly but also displays random symbols and fonts in place of the handwritten info filled in on the form... also getting blank pages included instead of the info??? Would appreciate some help... I am older generation and not always tech savvy, and it is doing my head in haha.

    Hi Jock,
    I've checked your account, and all is well there. Please make sure that you're logging in with the same Adobe ID/password that you used when you signed up.
    Then, clear the browser cache, and try logging in directly to https://cloud.acrobat.com.
    Please let us know how it goes.
    Best,
    Sara

  • Why does Acrobat crash every time I try to organize form fields?

    I am working on an 18 page pdf that was created in InDesign. I am copying and pasting fields from an existing document to retain importability. Every time I drag a field to a new location in the field menu, Acrobat crashes. Any idea how to fix this? My software is up-to-date, and I am working on a Retina display MacBook Pro hooked up to a Thunderbolt display. I have had nothing but issues with Acrobat since upgrading to Creative Cloud. I know that there were issues a few months ago with Acrobat & the Retina display MBPs....does this have anything to do with that?

    As a test, try the following preferences:
    Acrobat > Preferences > Forms > Automatically adjust tab order when modifying fields [Deselect]
    and:
    Acrobat > Preferences > Forms > Show field preview when creating or editing form fields [Deselect]
    So deselect if either are selected. No guarantees, but it's something to try.

  • Acrobat crashes when closing a document.

    I have developed a simple Acrobat Addin, which adds a menu item and a toolbar button. The active document will be closed when this menu item or toolbar button is clicked.The document is closed using the function "AVDocClose".
    Acrobat crashes when AVDocClose is invoked from toolbar button and works fine when invoked from menu item. This happens only when "Show each document in its own window" is checked and in the version 8.0 Professional. Works fine in 7.0. The crash has occured in Acrobat.dll.
    Is this crash a known Acrobat issue in 8.0?
    OS : Windows XP
    Thanks,
    Partha

    The only  plug-ins installed are the default ones that came installed with Acrobat.  All of these are developed by Adobe, so i'm assuming your are not referring to these as "3rd party".  All custom plug-ins have been uninstalled with the exception of the Stamper sample to test this theory.  Quite literally this can be reproduced by adding  the following code to the "ToolActivate" method in StamperUI.cpp.  This is the method that is wired into both the MenuItem and Button click events by default in this sample.  When this code is executed by a MenuItem event, no issue at all.  When this code is executed by a button click event, an exception is thrown from Acrobat.exe.  Note that the exception is not thrown from the ToolActivate method, it is thrown at some point after this method completes.
    AVDoc avDoc = AVAppGetActiveDoc();
    if (avDoc != NULL)
    AVDocClose(avDoc, true);
    As you can see, no objects are being acquired in this code.  If AVDocClose is not executed, no issues at all.  Although that goes against what i am attempting to do (as a result of a Button click, i need to be able to close the AVDoc).
    Any thoughts as to root cause of this issue?
    Karl, i really appriciate your assistance!  Thanks.

  • Acrobat crashes whenever adding text

    This occurs whether there is a text box to be filled in or using the add text function. There may be other things also crashing it but this is the biggest issue for me on my Mac host system. If I open the same documents in a Windows VM using Reader, I can enter text without difficulty.
    Mac 10.8.4
    Acrobat XI Version 11.0.03
    Here's some of the error message displayed:
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    abort() called
    terminate called throwing an exception
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib                  0x929d3a6a __pthread_kill + 10
    1   libsystem_c.dylib                       0x96905b2f pthread_kill + 101
    2   libsystem_c.dylib                       0x9693c4ec abort + 168
    3   libc++abi.dylib                         0x94e1a7e0 abort_message + 151
    4   libc++abi.dylib                         0x94e18249 default_terminate() + 34
    5   libc++abi.dylib                         0x94e18289 safe_handler_caller(void (*)()) + 13
    6   libc++abi.dylib                         0x94e182f1 std::terminate() + 23
    7   libc++abi.dylib                         0x94e193e6 __cxa_throw + 110
    8   com.adobe.linguistic.LinguisticManager          0x14054a46 0x1404e000 + 27206
    9   com.adobe.linguistic.LinguisticManager          0x1405dabb devtech::LM_FileSpec::LM_FileSpec(FSRef const&) + 43
    10  com.adobe.AcrobatPlugin.Spelling          0x1340b733 0x133d0000 + 243507
    11  com.adobe.AcrobatPlugin.Spelling          0x1340b05e 0x133d0000 + 241758
    12  com.adobe.AcrobatPlugin.Spelling          0x1340affb 0x133d0000 + 241659
    13  com.adobe.AcrobatPlugin.Spelling          0x13400acb 0x133d0000 + 199371
    14  com.adobe.Acrobat.framework             0x00286b29 0xda000 + 1755945
    15  com.adobe.Acrobat.framework             0x0028666a 0xda000 + 1754730
    16  com.apple.CoreFoundation                0x9743c406 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
    17  com.apple.CoreFoundation                0x9743bda5 __CFRunLoopDoTimer + 709
    18  com.apple.CoreFoundation                0x97420bb2 __CFRunLoopRun + 1842
    19  com.apple.CoreFoundation                0x9742001a CFRunLoopRunSpecific + 378
    20  com.apple.CoreFoundation                0x9741fe8b CFRunLoopRunInMode + 123
    21  com.apple.HIToolbox                     0x9017ff5a RunCurrentEventLoopInMode + 242
    22  com.apple.HIToolbox                     0x9017fbf5 ReceiveNextEventCommon + 162
    23  com.apple.HIToolbox                     0x9017fb44 BlockUntilNextEventMatchingListInMode + 88
    24  com.apple.AppKit                        0x9070f93a _DPSNextEvent + 724
    25  com.apple.AppKit                        0x9070f16c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    26  com.apple.AppKit                        0x907055cc -[NSApplication run] + 855
    27  com.adobe.Acrobat.framework             0x000e38b0 0xda000 + 39088
    28  com.adobe.Acrobat.framework             0x000e1ff3 RunAcrobat + 307
    29  com.adobe.Acrobat.Pro                   0x000d3ed5 main + 91
    30  com.adobe.Acrobat.Pro                   0x000d3e71 start + 53

    I'm having a similar issue. Every third or fourth time I save after adding text Acrobat crashes with no meaningful reason (at least none in the crash message)...even though the added text is saved. I'm working through trying different text settings to see if there is a problem there. I'll post what I find.

  • Acrobat crashes when extracting pages

    Version Adobe Acrobat X 10.1.12
    When extracting and emailing pages from a pdf multiple times, Acrobat crashes.  Here is the process:
    1. Open pdf
    2. Tools -> Pages -> Extract
    3. Select any number of pages -> delete after extracting -> Yes at prompt
    4. In the extracted page(s) pdf, Share -> Send Files -> Attach to Email -> Attach
    5. Default email app opens -> Send email
    6. Close extracted page(s) pdf without saving.
    7. Go back to original pdf
    8. Try to repeat steps 1-6.
    The Acrobat crashes every time at step 4 on the 2nd extraction and email.  As soon as the share button is pressed (or using File -> Attach to Email), Acrobat crashes with the below error code.
    I have tried multiple different pdfs from different sources (i.e. downloaded from the web, scanned from a printer, generated from a word doc, etc.) as well updating Acrobat, uninstalling and re-installing (using the cleaner tool in between) and repairing install.  The issue happens on multiple machines, all running Win 7 Pro, and there are no add ins installed.
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: Acrobat.exe
      Application Version: 10.1.12.15
      Application Timestamp: 54084723
      Fault Module Name: Acrobat.dll
      Fault Module Version: 10.1.12.15
      Fault Module Timestamp: 540856d6
      Exception Code: c0000005
      Exception Offset: 00893320
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    My scanner cables never become disconnected, by the way (as the 2nd error message suggests).

  • Acrobat Crashes when converting PDF to .png

    I've been having a problem for a while now. I'm using Adobe Acrobat 8.1 Pro and when I try to convert PDF to .png, acrobat crashes. It doesnt let me do it and I´ve been trying with different documents. Anyone with the same problem? It would help me a lot if you have a solution. Thanks

    Hey,
    You might try reducing the size of the PDF file and then convert to .png.
    Also, please check for updates for Acrobat 8 and try repairing.
    Let me know if this helps.
    Regards,
    Anubha

  • Acrobat crashing with DeviceN

    Acrobat crashes when I try and print, my crop marks are set to DeviceN? Is that no longer supported? We have tried 8, 9, X both on Mac and PC.

    I uploaded, but I am not sure how to "share".  Here is a link to our file transfer system that will allow you to open the PDF.
    http://www.firespring.com/file_download/4f6a7301-768d-4b3b-83e4-7d9833203a81

  • Acrobat crashes if advanced search is invoked

    Hi,
    we deploy adobe acrobat 9.4.x via administrative installation point and gpo on win7-clients.
    Last time we've registered, if users call advanced search, acrobat crashes:
    Eventlog-Message:
    =====================================================================
    Name der fehlerhaften Anwendung: Acrobat.exe, Version: 9.4.2.220, Zeitstempel: 0x4d467491
    Name des fehlerhaften Moduls: Acrobat.dll, Version: 9.4.2.220, Zeitstempel: 0x4d463796
    Ausnahmecode: 0xc0000409
    Fehleroffset: 0x005f14b0
    ID des fehlerhaften Prozesses: 0xee0
    Startzeit der fehlerhaften Anwendung: 0x01cbd35bcd769257
    Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
    Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.dll
    =====================================================================
    Anyone an idea?
    Klaus

    Hi everybody,
    I got an idea for a workaround myself - to answer my own question:
    Create an extra view object attribute. Let's name it E_IS_NULL. The corresponding SQL column is a DECODE based on column E as illustrated below:
    ..DECODE(E, NULL, 'Y', 'N') E_IS_NULL ...
    Then I can define that attribute with search allowed - and users can query records where that column is 'Y'.
    Best regards,
    Søren Moss

  • Acrobat crashed and i lost all document level javascript

    Hi, while working with acrobat professional 9 i got an error messages and acrobat crashed. I had 300 lines of javascript code on document level and after i reopened the pdf document it wasn't there even though i had been saving the document many time before the error ccurred. Any idea how can i retrieve that javascript back? And why did it all disappear?

    Thank you very much for your reply but I already tried this and it didn't work. I will try to review all the sites visited over several months of which these tabs were accumulated . What a big hassle. I do notice that Firefox has crashed fairly often . Its just in the past I was able to retrieve my open tabs. I may go back to Internet Explorer. Thanks again for you help.

  • Acrobat crashes when applying redaction

    Acrobat Pro 11.0.06 on both Win 7 Pro and Win 8.1, when applying text redactions Acrobat crashes.

    Hi Sparkyola,
    Please share the following information with us -
    Product - Acobat Pro / Acrobat Sandard ?
    Version - Exact version of the product ? (Ex 11.x.x)
    OS -  Win 7/8 , 32 Bit/64 Bit ?
    to help us debug and solve the issue.

Maybe you are looking for

  • Image/File overlay mask

    I am a commerical photographer and the one feature that CaptureOne has, that Lightroom does not, is an image overlay. A TIFF, jpeg or pdf file can be placed on top of your image and the transparent parts will allow your image to show through. The ove

  • Adobe Premiere Pro crash on start up

    When I go through the first window, where it asks me if you want to open a project or create a project, it crashes after I say okay

  • How do i autofit an image ?????????

    im working in Dreamweaver 8, i have a table with rows and columns .... in the very bottom cell i have an image, above it there is some text with no preset width, .... so i might need to strech that cell's width ... when i do, that image below it keep

  • Troubles with import huge twin databases to PowerPivot

    Hi everyone, I would be really greatful if someone could help me to solve the following problem: we have monthly tables with data concerning deposits (each file is about 20-30 Mb and contains about 170 000 rows)/ there are such tables for each month

  • Looking for "Java Web Developers Toolkit"

    Hi, Where can I find the Java classes that comprise the "Java Web Developers Toolkit"? I'd perferr not to install a full size tool like JDevelope. I really just need the classes. Art