Acrobat 9 crashes Windows XP

I've used Acrobat 9 for a few years with no problem.  But recently, reading a standalone PDF file crashes Windows XP.  If I try to create a PDF file, Windows XP crashes.  If I try to uninstall Acrobat 9, XP crashes.  But...I can view PDF files in Internet Explorer and everything is fine.
Anti-virus software tells me everything is fine.  Does anyone have an idea why the simple task of even viewing a PDF file will cause Windows XP to crash? 
All other software appears to be working normally, so this is really confusing, not to mention frustrating.

If the above does not apply then you can re-create the Acrobat preferences file to eliminate problems caused by a damaged preferences file.  However, you may want to test whether it is the preference file that is causing the problem.  To do this, create a temporary user account on your XP and then try using the Acrobat.  If it works normally then you know it is the preference file that is a problem. Now try these steps in your old account that is problematic:
Note: Re-creating the Acrobat preferences files restores settings to their defaults.
1. Quit Acrobat.
2. Rename (by inserting - old) the following files in the Users/[Username]/Library/Preferences folder:
*Acrobat WebCapture Cookies
*Com.adobe.Acrobat.Pro_ppc_9.0.plist or com.adobe.Acrobat.Pro_x86_9.0.plist
*Acrobat Distiller Prefs and com.adobe.distiller8.plist (If you are troubleshooting an issue with Distiller.)
*The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)
3.Restart Acrobat.
If the problem recurs after you re-create the Acrobat preferences files, then the problem isn't related to preference files. You can rename the old files to what they were before after deleting the new files created by the system.  this step is optional because the new files are likely to be better than old one anyway IMHO.
Hope this helps.

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