Acrobat 9 Deactivate button greyed out, waiting didn't work, contacting Adobe chat support didn't work

I recently swapped a computer out. I need to move over the Acrobat install from the old computer to the new. I went to activate on the new computer and it said that the software had already been activated twice and would need to be deactivated on the old computer. I booted up the old computer and the Deactivate button was greyed out.
I read that waiting for a while will sometimes correct this but it did not after opening a document and waiting 30 minutes, still greyed out. Uninstalled and reinstalled Acrobat on old computer, still greyed out.
I also tried contacting Adobe chat support and they pointed me here.

Hey roystarr,
I tried to check with your account for the same email address that you using here on forums, but could find any order history.
Could you please tell me whether you have a retail or volume license for Acrobat 9.
So, I would request you to please Contact Customer Care and ask for an activation count reset, if possible in your case.
Let me know.
Regards,
Anubha

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After installing Mavericks I can no longer save a new word document or pdf by typing the name of the destination folder in the Finder window. The save button greys out. Solutions anyone?

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Hi All,
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Unless one is working in ColdFusion, or has special
requirements, the FTP &
RDS server option should never be used.
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
==================
"Alan" <[email protected]> wrote in
message
news:C4F834C6.30E30D%[email protected]..
>A guess- they set this up as an "RDS" ftp site, and it is
editing the live
> files on the server.
>
> To make a regular ftp site connection, make a New site.
> If it's CS3 version, make sure you pick "site" and not
"RDS"
> Enter all the details, and make a "regular" ftp
connection, not an RDS
> connection.
>
> --
> Alan
> Adobe Community Expert, dreamweaver
>
>
http://www.adobe.com/communities/experts/
>
>
>

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******BUG******
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Go here and report it and perhaps if they hear from enough of us they will take the time to do something about it.
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

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Hi, i am having an issue with a basic motion scroll effect. I already watched and read every tutorial out there regarding this topic and even tried the adobe chat support, but the guy on the other end of the line disconnected me-, probably he didn't unde

Hi, i am having an issue with a basic motion scroll effect.
I already watched and read every tutorial out there regarding this topic and even tried the adobe chat support, but the guy on the other end of the line disconnected me…, probably he didn't understand what i wanted from him because english is not my native language, so a will try to be very, very clear about this one..
please note, that i am new to muse, this is my first project ever.
my idea is as following:
when the customer comes to our companies site, he just sees our logo on a white Background. the logo consists of, say, four elements. when the customer scrolls down, the logo starts to disassamble: first the first part of the logo flies out the left side of the site, then the second part of the logo vanishes down, then the third part of the logo flies to the right, then the fourth part of the logo flies to the top and out of the customers view. given what i have seen, it is possible to do that….
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now i hit "preview".: the logo is "pinned" at the correct position, i can scroll but the logo stays where it is. so far so good….
now i select all the four elements again and go to the scroll effecs tab. at "final motion", i click the down arrows and enter 1x. I hit Preview…
when i am scrolling down the WHOLE logo goes down…. so far so good.
NOW i want the first part of the logo to go down, THEN the second part to go left, THEN the third part to go up, THEN the fourth part to go right.
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the first part of the logo goes left as soon as i start scrolling, the other three parts still go down at the same time…
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Thanks so much to everyone who actually reads this post and tries to help…….
All the best,
Niki Lapan

Thank you so much for helping,
But i really wonder how you did that. did you always switch between design view and preview view, then change the key position for 2px then switch back, to align the four letters? because i imagine that can get really frustrating, if you have a logo consisting of 58 parts instead of 4!:)
Anyway thank you very much for your time and effort!!!!

Is my iPhone 4 greyed out wifi and non working bluetooth software or hardware... seems that the forums are full of this issue with no consistent or official answer. is it all coincidence that so many are having the problem? Please help...

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Is there anyone out there that can help me? Chat support hasn't a clue!!

I have finally got it working sort of but seems different and don't seem to have all the options I had before. I'm just going to live with it for now, thank you. After dealing with absolute idiots on the support chat who just transferred me to one person after another then left me waiting I can say I will never buy another Adobe product!
Sent from my iPhone

Acrobat 9 Deactivate button greyed out, waiting didn't work, contacting Adobe chat support didn't work

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