Acrobat 9 Deactivate greyed out

Hello,
I am trying to Deactivate an Acrobat 9 license, because that computer is out of date and put it on a new laptop for the same user. When I click Help > and try to click Deactivate, the Deactivate button is greyed out. I have waited for 1 hour and the button never was clickable. I have launched Acrobat as admin and still no dice. This product is not supported via phone.. I tried to chat with Adobe support, but it wouldn't let me saying they were too busy. Wow!!! I'm running Acrobat 9 Pro 9.5.5 on Windows 7 x64.
Please help me deactivate Acrobat 9.. I'm going to need to do this on several machines.
This appears to be a known issue!!

My man from Adobe provided the solution to my problem.
Sunil Kumar: I check and se that the serial number is the Volume Licensing serial number and I'd like to inform you that the serial number does not require deactivation.
Sunil Kumar: You can just uninstall the software and install it using the original DVD of the software.

Similar Messages

Please god . deactivate this product. Your troubleshooters dont work, cannot deactivate. I am using RETAIL, adobe acrobat xi.Connected to internet. On for over 20 min. Open to deactivate greyed out. Windows 7 x64 pro. This crap makes people want to use fr

Please god . deactivate this product. Your troubleshooters dont work, cannot deactivate. I am using RETAIL, adobe acrobat xi.Connected to internet. On for over 20 min. Open to deactivate greyed out. Windows 7 x64 pro. This crap makes people want to use fraud. I just want it OFF do i can USE it on another COMPUTER.
can anyone in customer support deactivate this??

Hi Terry,
I have checked the serial number and found that you have sufficient activation count left to install it on 2 computers.
Please uninstall the software and activate it on the other machine. In case of issues please let me know and I will help you.
Here is my direct email: [email protected]
Chat Support email:
http://helpx.adobe.com/x-productkb/global/service1.html
Regards,
Rave

How can I grey out the 'Next' button until a user clicks 'Submit'?

Hi guys,
despite how I say it or display it in slides, users don't read the instructions before the quiz. This results in them doing the quiz and then asking me why they scored zero when they answered all the questions. So my question is, how can I disable/deactivate/grey-out the Next button until a user clicks Submit after answering the question?
I've got Captivate 6.1 on a Windows platform.
Advice appreciated.
Carl

Hello Rod,
thanks for your answer - I should think more laterally in future.
In my testing, another question has arisen - how do I get the Next button behind the Clear button? It sounds stupid but I can't get the Next button behind the Clear. I go in to the Master Slide, click on Next to highlight it, and then move it either by the mouse or with the arrow button so that it sits under the Clear button. While Next is still highlighted I click on the button in the toolbar 'Send selected objects backward' to be sure, so that I see 'Clear'. When I go back to the Filmstrip, all I see is 'Next' and when I preview the slides all I see is 'Next' - what am I missing here? What have I failed to do? What am I not understanding?
Advice appreciated.
Thanks

Acrobat 9 Deactivate button greyed out, waiting didn't work, contacting Adobe chat support didn't work

I recently swapped a computer out. I need to move over the Acrobat install from the old computer to the new. I went to activate on the new computer and it said that the software had already been activated twice and would need to be deactivated on the old computer. I booted up the old computer and the Deactivate button was greyed out.
I read that waiting for a while will sometimes correct this but it did not after opening a document and waiting 30 minutes, still greyed out. Uninstalled and reinstalled Acrobat on old computer, still greyed out.
I also tried contacting Adobe chat support and they pointed me here.

Hey roystarr,
I tried to check with your account for the same email address that you using here on forums, but could find any order history.
Could you please tell me whether you have a retail or volume license for Acrobat 9.
So, I would request you to please Contact Customer Care and ask for an activation count reset, if possible in your case.
Let me know.
Regards,
Anubha

I want to deactivate Acrobat 8.1 on one computer so I canI want to deactivate Acrobat 8.1 on one computer so I can activate on another, but the deactivate button is greyed out. avtivate on another, but the deativate button is greyed out.

I want to deactivate Acrobat 8.1 on one computer so I can activate on another, but the deactivate button is greyed out.

My standard list of things to do first for these wierd sort of problems, but I also tend to run these before I go to burn an iDVD project just to be safe. Keep in mind this list represents the programs I tend to use. There are several alternate programs that do the same things with some combining the functions of some of the ones below. So everyone has their favorites, but here are mine...
Run MacJanitor (free download) to do all the Unix Cron Maintenance scripts.
Run Disk Utility (Applications -> Utilities) and repair disk permissions on your start up drive (typically your internal drive). Also verify any other drives mounted on the system, especially any external drives that you use for iMovie and iDVD projects.
Run Preferential Treatment (free download) to check for corrupt/damaged application and system preference files.
Run Cache Out X (free download) to clear all system and application caches.
Reboot your Mac (after running Cache Out X you are given the option to restart the machine).
My guess is that after running Cache Out X and restarting you might find your hard drive space back again. If not, you might try booting off your restore/install CD or DVD that came with your system and then trying to delete that log file, then rebooting with your hard drive again.
Patrick

Deactivate button greyed out

I had to replace my motherboard and I need to re-install the OS.
I have registered Acrobat 8 Pro and it was activated, but since a recent update the deactivate button is greyed out. I have tried the repair function and tried to re-register but it has not helped.
I have had this problem before and the only solution I have found is to un-install the app, re-install the app and then apply the updates before registering and re-activating but the problem with this is obvious. I had the same issue with V7 pro.
This is a massive pain. Any other suggestions?

This process is insane and customer service is just about zero help. It boggles the mind that there isn't a way for Adobe Customer Service to delete the previous activations of the product. What a horrible design for their licensing system!
-Ben

How do you grey out/disable fields under a radio button if another radio button is selected in Adobe Acrobat XI Pro?

How do you grey out/disable fields under a radio button if another radio button is selected in Adobe Acrobat XI Pro?
I’m creating a form where the user has three options to make a payment.
1. charge to my credit card
2. charge associated costs to bank account
3. By cheque or money order
My Problem is, under each option, there are required fields that has to be filled out. So if the user picks the first option, charge to my credit card, they would fill out the required fields (credit card number, expiration date etc.). But when they click submit button to submit the form, it won’t let them, because there are required fields under the second option. Also, I have the radio buttons for the three options setup so that if the user holds the shift key and clicks a radio button, it unchecks it. So what I'm trying to do is this: If the user selects the radio button for option 1, the other two options are greyed out/disabled. And if the user holds down the shift key and clicks radio button for option one again, it unchecks the radio button and the other two options are available again. Is there a way to grey out or disable the two other payment options when the other one is picked. I’m assuming I will have to use javascript, but what would the coding be and which field do I write it under?
Thanks in advance guys

You will have to use custom JavaScript to access the various properties of the field object.
The radio button group has a value. When no button is selected that value is "Off". When an individual button has been selected the value for the group will be the option or export value for that individual button.
Once you have determined the button selected, then you will know the form fields that need to be made required. You use JavaScript to access those fields and change the "read only" property to false, and set the "required" property to true. For the fields associated with the other options, those fields should be reset, made read only, and have the "required" property set to false.
Disabling (graying-out) Form Fields
>> Also, I have the radio buttons for the three options setup so that if the user holds the shift key and clicks a radio button, it unchecks it.
Radio button in a PDF do not work that way. Only check boxes can be unchecked by clicking on one that has been checked.
If you plan the coding for the Mouse UP action to test for all possible options and code for each of those options you should have what you want.
If you want actual code you need to provide a lot more details.
It is even possible to perform some credit card and bank routing number validations with JavaScript and some check digit formulas.

How do you grey out a radio button if a text field is blank in Adobe Acrobat XI Pro?

How do you grey out a radio button if a text field is blank in Adobe Acrobat XI Pro?
So this what I'm trying to do:
(     )   |TEXT FIELD|
(     )   |TEXT FIELD|
(     )   |                  |
(     )   |TEXT FIELD|
I have a radio button: (     )
and a text field: |TEXT FIELD|
The third text field is blank, and I would like for the radio button next to it greyed out (user can't click on it) since the text field is blank. Is this possible to achieve? I'm assuming I'll have to use javascript, but what would the code be and would it be entered in the javascript editor for the text field or the radio button?
Thanks in advance guys

Hey, thanks, but it didn't work
I have the text fields as read only. Could that be why it's not working? Should I make the fields not read only?
Thanks,

My submit button on my PDF form is greyed out (will not work) after posting link to PDF on my WordPress website. It works in Acrobat Reader just fine.

This is where you can see the form as clicked through to from the WordPress website page:
http://pinetreeplayers.com/ptp_new/wp-content/uploads/2014/12/submit-a-play.pdf
The PDF file was created in Acrobat 11, with a submit button. The submit button is actioned to send the form via email. It works perfectly by itself if the form is opened in Acrobat Reader, but once I upload the PDF to my WordPress site the submit button is greyed out, and will not complete the action to send on-click.
How can I fix this please - can anyone offer advice?

Yes. They need to download Reader and then disable Google Chrome's internal PDF viewer and enable Adobe Reader.
FireFox should also be configured to use Adobe Reader and not the internal PDF viewer.
The internal viewers are created to process PDF documents by not including the features and code to process PDF forms.

Acrobat xi - RE: Add sound icon- skin displayed is a 'blank white box' until it is clicked to activate it- can you lock skin to display before its activated so that in a print run the skin shows up (ie the controls-or any kind of greyed out rectangle, lik

Hi,
Acrobat xi - RE: Add sound icon- skin displayed is a 'blank white box' until it is clicked to activate it- can you lock skin to display before its activated so that in a print run the skin shows up (ie the controls-or any kind of greyed out rectangle, like video controls before 1st activation) and not the blank white box- if no, I guess I have to activate all sound icons before doing a print run?thanks)).

Many of your points are totally legitimate.
This one, however, is not:
…To put it another way, the design of the site seems to be geared much more towards its regular users than those the site is supposedly trying to "help"…
The design and management of the forums for more than five years have driven literally dozens of the most valuable contributors and "regulars" away from the forums—permanently.
The only conclusion a prudent, reasonable person can draw from this state of affairs is that Adobe consciously and deliberately want to kill these forums by attrition—without a the PR hit they would otherwise take if they suddenly just shut them down.

How to grey out or deactivate the Conditions tab in VA01 and VA02

Hi gurus,
Is there a way I can grey out or deactivate the Conditions tab in VA01 or VA02? Our objective is to attach the pricing conditons to the customer level and that no sales encoder can edit prices during encoding using t-codes VA01 and VA02?
I also tried to solve my problem through authorization object of the user V_KONH_VKS - set to 3 (Display) but still the user was able to make revisions to the Conditions tab if he wants to. This is an internal control issue for our company.
Thanks for the immediate response.
Frances

Hello Francis,
In the definition of condition types in SPRO ( T.code V/06) you can define whether a particular condition type ( example PR00) can be processed manually by the user. IF you select the option " No Manual entries" the system does not allow the users to change the condition value determined from the condition records ( Maintained in VK11).
ALternately, if the business requirement is that of allowing a particular condition type ( example PR00) to be processed manually by the user in certain business scenarios and in others the value should not be editable then you can use the user exit in MV45AFZB " USEREXIT_SAVE_DOCUMENT". In this you can write the required logic with the help of a technical consultant.
Hope this helps
Warm Regards
Prashant Joshi.

"Select default PDF handler" greyed out in Acrobat XI and Reader X

MIS just installed Acrobat XI for me, and now all PDFs from the web open in the Browser, which is not the way I usually operate. I went to Preferences > General in both programs, and in both the "Select default PDF handler" option is greyed out. Any suggestions?
Donna

Go to Edit-> prefrences-> Internet and Change the settings to open PDF In browser.
Please See the below Link :
http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html

Acrobat 9 Properties bar greyed out for highlighting

I have posted on this issue last year, and also wrote to one of the admins -- all without any solutions, and the problem remains as bad as ever. I imagine there are a lot of other people running into this.
Acrobat 9 Properties bar greyed out (or disappears entirely) when text selected: it happens to me CONSTANTLY, using both Acrobat 8 Pro & Acrobat 9 Pro, all fully updated. Tech support is useless and refuses to acknowledge or solve this extremely annoying problem.
I need to highlight text (using different opacities of highlighting) in a variety of PDFs: scanned-ClearScan OCR, ebooks, downloaded journal articles, etc. None of them are "restricted" in any way for security, commenting, etc.
Within a few minutes of editing, when I go to highlight some text or change opacity, one of two things will happen spontaneously.
1) Properties bar disappears entirely when text selected (erroneously changes to "No current selection")
or
2) Properties bar suddenly greyed out when text selected
It is absolutely inconceivable that Adobe is unaware of this absurd defect -- and is unwilling or unable to fix such a simple functionality so that it works consistently and correctly!
And no, this is not a matter of "turning on/off" the bar using <cntrl-E> -- that's irrelevant to this defect.
And furthermore, commenting text formatting changes are not retained when set as new default (e.g., opacity of highlighting changes randomly from 20% > 60%, etc.)
And I don't want to reset all toolbars, because I have them customized just-so.
Can someone with more expertise PLEASE, PLEASE explain this problem or suggest a fix?
thank you,
calguy2010

Assumptions for this test:
1. Acrobat has been configured so that the "Text Box Tool" (part of the "Comment & Markup Toolbar") is visible on the toolbar.
(Tools --> Customize Toolbars... may need to be used to se this up)
2. The "Properties Bar" is visible (a Ctrl-E should bring it up if it is not already so)
If you had to make changes to get this configuration set, close all Acrobat windows before proceeding so that the settings will be remembered and used when new windows are open.
******BUG******
Text box TEXT PROPERTIES only accessible in most recent file opened.
Steps to reproduce bug:
1. Open a 1st PDF
2. Open a 2nd different PDF
3. Arrange so both are visible.
4. in the 1st PDF create a text box and notice how the window for the 2nd PDF gets the TEXT BOX PROPERTIES BAR
5. notice how there is no way to change the text box properties in the first window.
Results: Text box properties can only be changed in the most recently opened window.
Expected results: Text box properties should work for all windows!
Note that no properties (color, fill, font, ...) of any object (line, rectangle, callout, ...) can be changed using the Properties Bar if the properties bar is not part of the last window opened.
The only kludgy workaround I've found is that if I need a working properties bar in a particular window I can:
1) save the file to capture any outstanding changes that might not have been captured (this is an optional step)
2) make a throw-away minor change to the file (I usually draw a short line segment)
3) Go to File --> Revert (& Confirm)
The file will close and reopen without the throw-away change and it will now be the last file opened so it will now have a working properties bar.
Go here and report it and perhaps if they hear from enough of us they will take the time to do something about it.
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Acrobat pro 9 "save as" function is greyed out

I can't save pdf 's in acrobat 9 pro
save as function is greyed out
happened all of a sudden
is this a registration problem with master collection ?

bman99 wrote:
oh thanks for the quick reply. Then there's really no reason to save templates, there nothing without the apple templates.
that's not really true. you can make an email yourself, add some images to it if you want and customize it to your liking. you can save that as stationery. you can also make an html document using your favorite html editor, open it in safari and do command+i. this will open it in Mail and you can save it as stationery from there. you just can't easily customize the premade templates right from Mail. you can do it using the links I gave you though.
Brandon

Acrobat Pro 9 - Subset in TouchUp Text Tool is checked and greyed out.

Acrobat Professional version 9.1
The Subset option in TouchUp Text Tool is checked and greyed out.
How can this be unchecked.
Trying to embed full fontset.
Fonts are Arial, Arial Bold.
[email protected]

Hello Petros,
I figured out how to make this work, at least on my computer. Hold CTRL key and hit ENTER. This leaves the space. Hope this works for you.
Phillip

Acrobat 9 Deactivate greyed out

Similar Messages

Maybe you are looking for