Acrobat 9 fails to install: 'more functional product'

I tried to install Acrobat 9 but was told I have 'a more functional product' so the install quit. I do not have Acrobat installed, but Reader 11 is installed. Is the installer confusing the two?

1strail wrote:
Of course now I have a red badge on the App Store that is asking me to update the Epson driver. I wonder if that will blow out the TWAIN driver. It's epson14333.dmg.
No. Your TWAIN drivers are separate than the Image Capture Device drivers that would be installed by the printer driver update.
Also, no way of getting rid of the badge notification in system preferences. App store is not listed.
There is no law that you must update software just because it is available. There is no way to get rid of the red badge, but you don't have to do the upgrade.

Similar Messages

Cannot Install Acrobat 9 Pro Extended - More Functional Product Available

I am trying to install Acrobat 9 Pro Extended on my new PC. I get an error that a more functional product is avilable on my PC and the install closes. I installed Framemaker 10 before attempting Acrobat 9 Pro Extended. I notice a folder in my files that is Acrobat 10 (but there is no icon or program option in the menus). Is this the problem? Do I need to uninstall Framemaker, then install Acrobat 9, and then reinstall Framemaker? Any help is appreciated.

Hi, yes, understood that they are different things. However, if I'm to
rely on the link provided on the first reply then does it follow that 9
Pro is also not supported on Mountain Lion? I have a MACbook here on OSX
Mountain Lion, and as I've also mentioned on my first post, I was able to
install 9 Pro and update it as well.
It really is just odd that Lion is singled out here. I also checked this
and there is no mention of problems with updating 9 Pro:
http://helpx.adobe.com/x-productkb/global/known-issues-mac-os-10.html
Sorry, but just trying to really find a workaround for this issue right
now. We though of using X Pro instead but, again, if I rely on the system
requirements on this link -
http://www.adobe.com/sea/products/acrobatpro/tech-specs.html - the OSX
version our user has is still not supported.
Mac OS
Intel processor
Mac OS X v10.5.8 or v10.6.4
512MB of RAM (1GB recommended)
1.2GB of available hard-disk space
1024x768 screen resolution
DVD-ROM drive
Safari 4 for Mac OS X v10.5.8; Safari 4 or 5.0.x for Mac OS X v10.6.4
Thanks.

Update to Adobe Acrobat failed because it said I had a more functional product installed.

I have no idea what more functional product I have installed. Also, when I clicked on my plugin Adobe Acrobat to update, the update said Adobe Reader. Are they the same?

Thanks. I removed Adobe Reader, then clicked on the Update Now box for Adobe Acrobat in my Firefox plug-ins. This time the installation worked, but after closing my browser and opening it again, in my plug-ins list it still says to Update Now. Adobe Reader X (10.1.4) is now in my programs list so I don't know why.

Problem installing Acrobat 9: "more functional product is already installed"

When trying to install Acrobat 9, a message says that a more functional product is already installed.
I believed this issue was due to the Adobe Acrobat 11 PDF creation utility which was installed with FrameMaker 12. I therefore deinstalled FrameMaker 12, because I believed that the Adobe Acrobat 11 PDF creation utility would be removed as well. However, the issue persists.
Currently, only Adobe Reader XI, FrameMaker 10, and the ExtendScript Toolkit are installed.
I'd be grateful for any help how to solve this.

Problem solved!
After I ran the Acrobat Cleaner tool, the Adobe PDF Creation Add-On XI was now displayed in the Control Panel > Programs and Features list. (No idea why it wasn't available there in the first place.) So in the end I could remove this utility and install Acrobat 9 without issues.
Thanks again to Bill who put me on the right path. :-)

Can't install Acrobat X Pro. Error message says I already have a more functional product installed.

I'm trying to install Adobe Acrobat X Pro. I continue to receive error messages saying I already have a more functional product installed. I have FM 12 and Adobe Reader XI.

Hi Beth,
You should not receive this message if you dont have Acrobat 11 installed.
Try removing Reader 11 and check.
Regards,
Rave

Attempting to reinstall Acrobat Pro ver 8. Error: a more functional product installed"

My computer crashed a few months ago which required reinstalling all software. Acrobat Pro was not showing up on my programs menu yesterday so I assumed I had not reinstalled it. I attempted the installation and received error: "Setup has detected that you already have a more functional product installed. Setup will now terminate."
Assuming that it was installed, with updates, I decided to uninstall it. It is not listed as an installed program in Control Panel / Programs and Features; however, there is an Acrobat 8.0 folder in Program Files/Adobe. After this didn't work, I uninstalled Adobe Reader 9.0 but it made no difference.
The following are installed: Adobe AIR, Adobe Captivate 4, Adobe Creative Suite 4 Production Premium, Adobe Creative Suite 4 Web Standard, and Adobe Reader 9.1 (which I reinstalled today).
I called tech support, but since it is not the current version, have to pay for support. Can anyone help with this problem?
Thanks!

You are not supposed to have Reader and Acrobat Pro installed on the same computer. Additionally, your CS 4 Production Premium should have come with Acrobat Pro 9! If that is installed, you should not try to install 8. See if you can fix the installation of CS 4 Production Premium installation to get it to install Acrobat Pro 9. If that is not possible, I'd advise deactivating your Adobe Software, running the CS 4 Cleansscript and then try re-installing fram scratch.

Acrobat Pro XI will not install. Error says: Setup has determined you have a more functional product.

I have Standard XI installed and Pro will not install. Says Setup has determined you have more functional product. Setup will now terminate.

It may be that it is seeing the version number and not the product itself. All I can suggest is for you to deactivate and uninstall Std, then install Pro.

Setup has detected you already have a more functional product installed....

Ok, have adobe standard XI. end user needs Pro to redact sections of pdf's.
paid 199.00 for digital upgrade from standard to pro. download...execute...
error on starting setup. setup has detected you already have a more functional product installed....installation will now terminate.
I have 2 choices. the Go to hell adobe your product dont work, and process a refund.
or
try to get phone technical support.
Honestly why does adobe make it so difficult to work with them. My company needs digital signatures and i'd never use adobe. Adobe support is the worst in the IT industry imo and apparently their software developers cant determine that Pro is and UPGRADE from standard.
if anyone understands a work around i'd be interested in hearing but i can't say i've ever had an efficient experience with adobe and i wish i could find an alternative for adobe acrobat pro.

First you are attempting to install Acrobat Pro XI over Acrobat Standard XI and it's throwing an error that you have a more capable product. While not the most elegant or even correct message IMHO what it means is that you can't install the same version of Pro over Standard. If they were different versions (ie. Acrobat Pro XI over Acrobat Standard X ) then it would work.   There are good reasons for this installation error, but let us try to get you to the place where you can actually get the work that you need to get done accomplished.
You can use a virtual machine like VMWare, VirtualPC, Parallels, or Oracle VirtualBox to host another Windows instance and load Adobe Acrobat Pro on that vm. These are really the best way to keep things on the same machine and have both as separate usable installations. In all cases, you provide the Windows installation media. The price of the VM software varies from free to some reasonable prices.   Your choice though.
VMWare is a purchased product Windows and Mac: http://www.vmware.com
Parallels is a purchased product for Mac only: http://www.parallels.com
VirtualPC is downloadable from Microsoft at no cost: http://www.microsoft.com/en-us/download/details.aspx?id=3702
Oracle VirtualBox is downloadable from Oracle at no cost: https://www.virtualbox.org
And one more thing... you need to contact Adobe Customer service because you should be using the full Acrobat XI installer with a full blown installer Serial Numberand not the upgrade installer with an upgrade serial number.

More functional product installed

When I try to install the trial version of acrobat pro, i get an error message syaing there is a more functional product already installed and the installation terminates.

Acrobat Cleaner Tool
Mylenium

When trying to install Adobe Standard XI, it says, "Setup has detected that you already have a more functional product installed. Steup will now terminate." I have a Pro trial installed but did not seed so much functionality so I purchased standard.

When trying to install Adobe Standard XI, it says, "Setup has detected that you already have a more functional product installed. Steup will now terminate." I have a Pro trial installed but did not seed so much functionality so I purchased standard.

uninstall any acrobat and reader versions, if you have win os clean (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs) and then install acrobat std.

I am trying to download a document which requires me to have Adobe Reader, which I do; however, it keeps asking me to install the Reader program. When I try to do that, I keep getting a message that I have a more functional product installed. Regardless

I am trying to download a document which requires me to have Adobe Reader, which I do; however, it keeps asking me to install the Reader program. When I try to do that, I keep getting a message that I have a more functional product installed. Regardless, I cannot open the document that i need and it is urgent that i complete it and send it in. Please help.

Use this link Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
When you have downloaded it, then clean out the old adobe reader and then try to install the latest one, i had to do this about a week ago and it solved the problem.
Regards

I cannot install Adobe X Pro. It states that I already have a more functional product installed.

I only have Adobe Reader XI and Adobe Flash Player loaded on my laptop. Any suggestions?
Thanks,
JD

Hi jtide,
Please check if you are trying to install Acrobat X Pro or Reader X.
If it's Acrobat, then try uninstalling Reader 11 and install Acrobat. After Acrobat is installed, Install Reader 11.
Acrobat X Pro with Reader 11 can be installed on the same computer.
Check the version interoperability list : http://helpx.adobe.com/acrobat/kb/problems-installing-removing-acrobat-reader.html#main_Ve rsion_interoperability

Fail to install O365 additional product once some already installed

Hi community,
I have following issue trying to install additional O365 product in case some product already present on my virtual machine(VM). I mean I can install several products at once e.g. OfficeProPlus, Visio and Project. But in case OfficeProPlus already installed
installation of Visio or Project fails. running installation using admin account with UI I get error code 255-11 and a message "Something went wrong". If I launch silent installation without UI under SYSTEM account (using psexec) installation exits
with error code 17002.
VM is a clean Windows 7 installation with only C++ Redist, .Net and Silverlight installed. In my case I'm using O365 Project and O365 Visio. It actually installed by same downloaded installation media. I mean Office, Project, Visio and SharePoint
designer installed from same installation media using C2R installer and different XML files.
The log file my client version is too low. But the client is installed together with Office software and when I launch for example Word and go File -> Account menu and try to Update it nothing happen as the Office version is already the latest one.
Not sure what am I doing wrong. Could you please assist me with any advice?
O365 is a latest version:15.0.4631.1002
C:\Program Files\Microsoft Office 15\ClientX86\OfficeClickToRun.exe is version 15.0.4631.1001
Click2Run setup.exe version latest present on MS download web page: 15.0.4623.1001
Here is the log with error:
38:25.676 SETUP (0x8d8) 0x264  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run ambtx Medium ClientValidator::CheckPreReq: C2R service is running.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run an8wz Medium ClientValidator::CheckPreReq: Client located here C:\Program Files\Microsoft Office 15\ClientX86\OfficeClickToRun.exe is version 15.0.4631.1001
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run ap2j2 Medium ClientValidator::CheckPreReq: Current client version is located here C:\Program Files\Microsoft Office 15\ClientX86\OfficeClickToRun.exe
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run ambt0 Medium ClientValidator::CheckPreReq: Current client version is version 15.0.4631.1001 available is 15.0.4631.1002
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run ap2j3 Medium ClientValidator::CheckPreReq: Comparison result: -1
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run ap2j4 Medium ClientValidator::CheckPreReq: Version of client too low to install with: Have: 15.0.4631.1001 Need: 15.0.4631.1002
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run an8w0 Medium ClientValidator::CheckPreReq: returning: 0.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run anhmp Medium Prereq::ShowPrereqFailure: A Prereq check has failed. Client update needed. We are sorry, but we could not complete the installation. Please try
again later.
http://officeredir.microsoft.com/r/rlidC2RErrorToAsset?scenario=ClickToRun&errorCode=9&ErrorSource=BOOTSTRAPPER_PREREQ&exceptionType=clientVersion&lang=en-us&crc32=0
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run aoh88 Medium RunPrereqs::HandleStateAction Prereq check has failed.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run aoh9d Medium HandlePrereqFailure::HandleStateAction: Need to update the client.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run ap2j6 Medium TryConfigureClient::HandleStateAction: No config file. Using default values for parameters.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run ambt2 Medium TryConfigureClient::HandleStateAction: C2R service is running.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run amayg Medium TryConfigureClient::HandleStateAction: Found OfficeClickToRun.exe
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264  Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=CLIENTUPDATE acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675"
productreleaseid="none" displaylevel="False" culture="en-us" baseurl="C:\New folder" lcid="1033" platform="x86" updatebaseurl="<bla bla bla>" updatesenabled="True"
version="15.0.4631.1002" productstoadd="SPDRetail_en-us_x-none"
07/11/2014 16:38:27.116 SETUP (0x8d8) 0x264  Click-To-Run aoh9n Medium TryGetClient::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15
07/11/2014 16:38:27.116 SETUP (0x8d8) 0x264  Click-To-Run amaya Medium TryGetClient::HandleStateAction: Looking for existing client.
07/11/2014 16:38:27.116 SETUP (0x8d8) 0x264  Click-To-Run amayb Medium TryGetClient::HandleStateAction: Found C2R Client at: C:\Program Files\Microsoft Office 15\ClientX86\OfficeClickToRun.exe
07/11/2014 16:38:27.116 SETUP (0x8d8) 0x264  Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=unknown acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675"
productreleaseid="none" displaylevel="False" culture="en-us" baseurl="C:\New folder" lcid="1033" platform="x86" updatebaseurl="bla bla bla" updatesenabled="True" version="15.0.4631.1002"
productstoadd="SPDRetail_en-us_x-none"
07/11/2014 16:38:37.679 SETUP (0x8d8) 0x264  Click-To-Run apx75 Monitorable TryLaunchClient::HandleStateAction: C2R Client returned failing error code 17002
07/11/2014 16:38:37.679 SETUP (0x8d8) 0x264  Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0
07/11/2014 16:38:37.679 SETUP (0x8d8) 0x264  Click-To-Run aoh9z Medium AdminBootstrapper::Main: Installation came back with 17002.
07/11/2014 16:38:37.679 SETUP (0x8d8) 0x264  Logging Liblet aqc99 Medium Logging liblet uninitializing.

Hi,
As per the log, it seems your current client version doesn't match the version of Office that you are trying to install.
Please go to update your existing Office 365 Pro Plus and make sure you have the matched version then try again and verify result.
You can try to do a online repair to your existing office program, that's the basic troubleshooting to repair error 255-11.
Thanks,
Ethan Hua CHN
TechNet Community Support

Acrobat Fails to Install

I have installed the CS4 suite, but I forgot to install Acrobat 9.0. When I went back to install just that program, it gets 1/3 of the way done and then an error pops up that just says "Error! Installation Failed" and thats the end of it.
Has anyone else had this problem?
I'm on a Windows XP 64 bit system
6.0 Gigs ram
Intel i7 2.67 ghz

Windows XP 64 is not a supported platform. There may be problems with
the installation. You certainly won't get help from Adobe on a
non-supported platform. I can only suggest you:
1) Deactivate CS4.
2) Run the CS4 Cleanscript
3) Try to re-install the entire suite.
Mike

Error in Acrobat Pro X install log

Win XP SP3. Livecycle Workbench and Designer installed. Cannot update Acrobat Pro X. Cannot repair with add/remove programs.
Property(S): PRINTERINFO2_PLOCATION = My Documents
Property(S): PRINTERINFO2_PCOMMENT = Creates Adobe PDF
Property(S): LANG_SEL_DEFAULT = ENU
Property(S): EULA_ACCEPT = NO
Property(S): CustomText = 0
Property(S): CompleteText = 0
Property(S): FileInUseProcess = 0
Property(S): edl = Asneu.dll
Property(S): ARPHELPTELEPHONE =
Property(S): ErrorUnsupportedOS = This application cannot be installed on this operating system. Setup will now terminate. Please refer to the minimum system requirements at http://www.adobe.com/go/acrobat_system_reqs.
Property(S): ERROR_NEWER_OVER_OLDER_ABORT = The Installer has encountered the following older Adobe product on your computer:
[BlockingProduct]
Property(S): ERROR_PRO_OVER_BASE_ABORT = The Installer requires that you uninstall [BlockingProduct] before continuing this installation, in order to avoid application conflict. Please follow these steps:
1) Cancel this Installer
2) Go to the "Add/Remove Programs" Control Panel, located at
      Start: Settings: Control Panel
3) Highlight the product [BlockingProduct]
      and click Remove
4) Relaunch this Installer
Property(S): ERROR_OLDER_OVER_NEWER = Setup has detected that you already have a more functional product installed. Setup will now terminate.
Property(S): IsMinIE_Message = requires Internet Explorer 7.0 or greater. Please visit www.microsoft.com to upgrade Internet Explorer.
Property(S): SecureCustomProperties = AS_PRINTER;AS_PRINTER_DRIVER;AS_PRINTER_DRIVER_64;UT_A3D9;UT_AP9;UT_AS9;UT_AS6;UT_AP6;UT_ APU;UT_ASU;UT_D;UT_E;UT_AP7;UT_AS7;UT_FR;UT_AS8;UT_AP8;UT_6X;UT_7X;UT_A3D8;UT_A3D7;UT_AT;U T_RDRBIG_ALL;UT_RDRMIN_ALL;DEACTIVATE;UT_D_AS;UT_D_AP;UT_D_A3D;UT_D_EL;UT_A3D10;UT_AP10;UT _AS10;REPAIRSELECTED;DEFAULT_VERB;AS_HKCR_EXE;PDFSHELL_LOCALSERVER_COMMAND;PDF_DEFAULTICON ;PDF_PREVIEW_HANDERLER_DLL;PDF_PREVIEW_HANDERLER_HELPDIR;PDF_INPROCSERVER_VIEWERPS;CreateP DFMOfficeX64Registry;DeletePDFMOfficeX64Registry;RegisterPDFMOfficeX64Comp;UnRegisterPDFMO fficeX64Comp;LOTUS_INSTALLED;DELBASIDTCA
Property(S): ProductFamilyCode = {AC76BA86-0000-0000-0000-000000000000}
Property(S): IGNORE_INTEROP_REQS = NO
Property(S): BlockingProduct = NONE
Property(S): UpgradeTagFile = instmsiw.exe
Property(S): EulaAgreementRequirement = 0
Property(S): Eula_accept_term = 0
Property(S): BrandName = Adobe Acrobat X Pro - English, Français, Deutsch (10.1.3)
Property(S): ALLOW_LOCKDOWN_MEDIA = NO
Property(S): ALLOW_LOCKDOWN_BROWSE = NO
Property(S): ERROR_NO_ADMIN = You do not have sufficient privileges to run this installer. Setup will now terminate.
Property(S): ERROR_ACROELEMENTS_INSTALLED = The installer detected that you have Acrobat Elements on your system. You must uninstall the older version first before installing this version.
Property(S): ERROR_OLD_ACROBAT_INSTALLED = The installer detected that you have an older version of Acrobat on your system. You must uninstall the older version first before installing this version.
Property(S): InstalledFile = 0
Property(S): ERROR_BASE_OVER_PRO = Setup has detected that you already have a more functional product installed. Setup will now terminate.
Property(S): DEFAULT_JOBOPTION = Standard
Property(S): PENDINGOPERATION = 0
Property(S): ISVROOT_PORT_NO = 0
Property(S): ARPCOMMENTS =
Property(S): ARPNOREPAIR = 1
Property(S): UITimeRemaining = Time remaining: {[1] min }[2] sec
Property(S): INBROWSER_HANDLER = YES
Property(S): PDF_Integration = 1
Property(S): ApplicationList = 0
Property(S): Browser_Integration = 1
Property(S): ERROR_DEFRAG_MSG = Optimizing performance ...
Property(S): DISABLE_BROWSER_INTEGRATION = NO
Property(S): RemoveFilesActionText = File:      [1]

I see in the doc saying that
LiveCycle Designer
LiveCycle Designer is no longer included in Acrobat XI Pro for Windows.
http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html
Regards
Suman P.

Acrobat 9 fails to install: 'more functional product'

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